Abbey Care Complex

23-29 Abbey Road, Newbury Park, Ilford IG2 7NE
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9.7 39 Reviews
  • Abbey Care Complex, Ilford
The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.

A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.

Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400

These prices are only a guideline, please contact Abbey Care Complex to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jennifer Johnson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (33)

Abbey Care Complex Reviews (39)

9.7

Abbey Care Complex has a Review Score of 9.7 (9.678) out of 10, based on 10 reviews in the last 2 years.
Over all time Abbey Care Complex has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbey Care Complex
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Review from Sandra K (Daughter of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a minor fall and a two-month stay in the hospital, because
it would have been impossible for my 97-year-old mother to receive
the level of care needed in her home.
During her hospitalisation, she became chair bound, and there was of
course confusion inherent in the elderly.
My mother
was admitted to Abbey Care in Newbury Park in
March 2019, she had no appetite and weighed some six stone. I was convinced that she would be gone within a couple of months.
The care and attention my mother has received at Abbey Care Complex
has been amazing. The staff are dedicated, meticulous records are kept,
medication is administered, and any changes are dealt with immediately.
Regular doctor visits are organised. The staff are employed on a permanent basis which, for me, is a major factor - they become used to the patients and are able to note subtle changes in behaviour and requirements.
I do not live in the U.K, and it is essential that I have peace of mind. The staff, whether it's the head of the home, nurses or carers, everyone has always been available either by phone or email.
My mother had her 98th birthday in December, and although it was a hard decision putting my mum into care, I doubt she’d have still been with us if it hadn’t been for the care and attention given at Abbey Care Complex.
A few more flower pots and a prettier garden area would be nice for when the weather improves.
My mother is chair bound so the garden is the only place we can take her to.
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Review from Bernard T (Husband of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent the last 3 months of her life in Abbey Care Complex in Newbury Park, Essex. She was well cared for by all people involved, including carers, nursing staff and admin and I would like to thank all of them.
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Review from Philippa O (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, we had to take our Mum away from a different home for negligence. The Abbey Care Home could have been more different. Initially, the Manager listened to our concerns and responded positively. The staff could not possibly have been more caring; they treated Mum with dignity and respect
and were responsive to her needs and welfare. I could not have asked for more, particularly during her final days. I cannot express how grateful we all are to the staff and Manager.
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Review from David F (Son-in-law of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and sister in Law, who were related to the resident, and the two son-in Laws cannot praise Abbey Care complex enough. He was only there for five weeks prior to his death, was looked after extremely well. Nothing was too much for the staff. He could not have had better care.
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Review from M M (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband is well looked after, only issues I have is with the food, not always up to standard. All food is of the cheapest sources. Too much bought in foods and battered, not enough fresh fruit and salad.
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Review from Colin R (Husband of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I have visited my wife I have been greeted with a smile and a warm welcome, plus a concern for my welfare as a 'carer'. If there has been a problem (rare) there has always been a 'sense of urgency' by the care staff and the management, and the problem has been sensibly sorted out. I feel that
I have peace of mind knowing that my wife is well cared for - thank you.
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Review from Benjamin R (Resident) assisted by family/friend published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Caring staff welcomed me when I came in the very first day, they gave me a warm welcome, communicated effectively to make me comfortable and tried their best to provide and meet with all my needs and requirements. Due to my non-verbal communication all the staff, including activity members try their
best to occupy me most of the time and assist me with all my communication needs effectively.
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Review from Ruth B (Friend of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was treated with the utmost respect, kindness, dedication and care which helped to make the last few months of her long life a very comfortable and peaceful one. All the staff were also welcoming and very friendly to visitors.
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Review from Pam C (Wife of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very caring of their residents, which means if I can't visit one day I know my husband will get all the help he needs. He has to be assisted with his meals now and rarely manages on his own. The home and residents are clean and showered regularly. Food and activities are good.
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Review from Kate O (Granddaughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with this care home is an extremely positive one. After being neglected in a previous home, Abbey Care Complex helped my grandmothers bed sore go from grade 4 to zero. If my grandmother did not want to eat something, they went out of their way to make other things for her to try and eat.
The staff were friendly, caring and helpful. A big thank you.
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Review from Susan (Wife of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved here in December 2017 after the closure of his previous nursing home, which was such a good home that I was devastated. However, I needn't have worried because Abbey Care Complex is fantastic and actually much better in many respects. The staff are outstanding in every way - warm,
caring, very well trained and on-the-ball with every resident's needs and alert to any changes in wellbeing or behaviour. The food is delicious, varied, and there's lots of it. The building is well-designed, homely, scrupulously clean and well-maintained. There's a good atmosphere, and activities 7 days a week. His room was redecorated a few days after he moved in, to my choice of colour, so it looked familiar and very much like his room in the previous home, which I think helped him to settle in. My only negative comment is that the garden area is quite limited, but there is enough of it to sit outside or go for a (rather short) walk.
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Review from M W (Daughter of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers, sisters, receptionist, laundry lady and all staff were very courteous and care for their people, also for the visitors going to see their mother's/father's/husband's/wive's etc. I would recommend this home to anyone who wants their loved ones tended to.
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Review from David L (Son of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Abbey Care complex since February 2016 and my mother in the same care home since November 2016.


My father is now 94 and mum is 86. Both parents are very fragile health-wise and the emotional experience and turmoil of placing both patents in this care home, was quite frankly,

made far easier by the kind, caring support of all the staff at Abbeycare.


The management, nurses and all healthcare workers and support staff are totally dedicated to their jobs and to the caring of all residents.


Myself and my family have only praise and thanks to all of them, as we doubt our parents would be here today if it was not due to the work of these kind people.


The only complaint, which will commonplace for all care homes I suspect, is the fact they could do with more staff on call, however, we are mindful of the extra cost this would place upon the home's owners and in turn, the costs passed onto to residents and their families.

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Review from P G (Husband of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff is very good but you need 4 carers. I don't think 3 is enough on the ground floor.
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Review from Stephen F (Son of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose this home on recommendation and when we viewed it we were impressed with the friendliness of the staff and the care they gave to residents. We have not been disappointed. The staff really do care about the welfare of the residents. They get my mum out of bed every day and take her to the day
room with other residents. My mum is happy with the food she is given and seems generally content. If there is any room for improvement it would be better staff communication on shift change.
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Review from Beverley E (Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff - very kind and considerate. The care of my Mother-in-Law is very good and to a high standard. All her needs are fully met.
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Review from C R (Daughter of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum spent 7 and a half months in hospital, she didn't feed herself, was never dressed, wasn't kept clean. My family and I were constantly asking for her to be changed. Mum hardly spoke, never smiled, just stared in front of her.
Within a week of mum moving to Abbey Care, she was sitting upright
in her armchair in the day room, she was able to feed herself.
Mum is now washed and dressed everyday, never smells. She chats all the time, laughs, smiles, takes interest in the television, feeds herself, drinks from an open-top cup.
She has put on weight and seems genuinely happy. Her dementia is so severe, but I really believe she'd given up hope while in hospital. The care, love and support she receives from the staff at Abbey Care has given her a whole new lease of life. She has her dignity back. Thank you.
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Review from Wendy J (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother was a resident from June 2015 until passing on 16/10/2015. She was so very well looked after by all the staff at Abbey Care. I (only daughter)live a 2 hour journey away but visited every week. I took great comfort in mum being loved and cared for. She was very happy there until the end. Nothing
was too much trouble and we had no complaints only compliments. Mum was treated with dignity and love.
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Review from Robert D (Son of Resident) published on 9 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent, friendly and comfortable surrounding that feels like home from home. The staff are so helpful, kind and understanding. Their patience and commitment to relatives wellbeing is fantastic. It is clean, fresh and always welcoming. The manager is always approachable proactive and very hands
on.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Abbey Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Abbey Care Complex is calculated as follows: ( (90 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey Care Complex is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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