Abbey Care Complex

Although her communication was limited she felt looked after and safe.

Therefore her dietary needs were not really met. However, this home is kept very clean and staff are as helpful as possible, given the strain of the job. Thanks to all.

It made a big impact by the caregiver who worked there. Because they are all trustworthy, accountable, and sensitive to the needs of my friends there. They were always on time. They are the most caring and kindest person I have ever met. They were so responsive, and they were so good at taking the needs of my friends in. The caregiver was born to do this job and she does it so well. The care has always been excellent. It was more than I could have ever dreamt of.

Staff are very caring and attentive whenever I ask a question I get a full and considered answer, which is very reassuring. All the carers are gentle and sensitive with my mum and extremely patient (she has dementia and can immediately forget). My mum is a very clean lady and appreciated her clothes get washed regularly. All in all I'm very grateful for the care my mum is getting.

At the saddest part of my life, the staff at Abbey Care Complex not only became carers for my husband but family to my children and myself. We were reassured every day about his well-being and so supported. My husband was very happy here, which made me feel at ease whilst working. Food, hygiene, cleanliness, regular checks, takeout food, haircuts, updates were all more than above and beyond. The staff was very compliant in following policies with regards to Covid, which was a massive relief for me with him being vulnerable. From the manager, the nurses, and to all the carers that looked after him, I can’t ever thank you enough! I could not have done this without you all. God bless you!

My grandmother is a resident in Abbey Care Complex since June 2018. In the beginning, it was very hard for her, coming from her own home, but thanks to the staff and management who have been very patient and friendly, just in a few weeks she settled and felt comfortable. These amazing people in Abbey Care Complex make her feel happy and understood. They meet all her needs and wishes. I highly recommend it.

Every time when I had visited him he was praising all the staff and the management. Finding him happy all of the time made me happy also. Highly recommend Abbey Care Complex.

Many thanks to the staff and management of Abbey Care Complex for taking such a good case of my dad. I will definitely highly recommend!

My mother is chair bound so the garden is the only place we can take her to.

My wife spent the last 3 months of her life in Abbey Care Complex in Newbury Park, Essex. She was well cared for by all people involved, including carers, nursing staff and admin and I would like to thank all of them.

Unfortunately, we had to take our Mum away from a different home for negligence. The Abbey Care Home could have been more different. Initially, the Manager listened to our concerns and responded positively. The staff could not possibly have been more caring; they treated Mum with dignity and respect and were responsive to her needs and welfare. I could not have asked for more, particularly during her final days. I cannot express how grateful we all are to the staff and Manager.

My wife and sister in Law, who were related to the resident, and the two son-in Laws cannot praise Abbey Care complex enough. He was only there for five weeks prior to his death, was looked after extremely well. Nothing was too much for the staff. He could not have had better care.

My husband is well looked after, only issues I have is with the food, not always up to standard. All food is of the cheapest sources. Too much bought in foods and battered, not enough fresh fruit and salad.

Each time I have visited my wife I have been greeted with a smile and a warm welcome, plus a concern for my welfare as a 'carer'. If there has been a problem (rare) there has always been a 'sense of urgency' by the care staff and the management, and the problem has been sensibly sorted out. I feel that I have peace of mind knowing that my wife is well cared for - thank you.

Caring staff welcomed me when I came in the very first day, they gave me a warm welcome, communicated effectively to make me comfortable and tried their best to provide and meet with all my needs and requirements. Due to my non-verbal communication all the staff, including activity members try their best to occupy me most of the time and assist me with all my communication needs effectively.

My friend was treated with the utmost respect, kindness, dedication and care which helped to make the last few months of her long life a very comfortable and peaceful one. All the staff were also welcoming and very friendly to visitors.

This care home is very caring of their residents, which means if I can't visit one day I know my husband will get all the help he needs. He has to be assisted with his meals now and rarely manages on his own. The home and residents are clean and showered regularly. Food and activities are good.

My experience with this care home is an extremely positive one. After being neglected in a previous home, Abbey Care Complex helped my grandmothers bed sore go from grade 4 to zero. If my grandmother did not want to eat something, they went out of their way to make other things for her to try and eat. The staff were friendly, caring and helpful. A big thank you.

My husband moved here in December 2017 after the closure of his previous nursing home, which was such a good home that I was devastated. However, I needn't have worried because Abbey Care Complex is fantastic and actually much better in many respects. The staff are outstanding in every way - warm, caring, very well trained and on-the-ball with every resident's needs and alert to any changes in wellbeing or behaviour. The food is delicious, varied, and there's lots of it. The building is well-designed, homely, scrupulously clean and well-maintained. There's a good atmosphere, and activities 7 days a week. His room was redecorated a few days after he moved in, to my choice of colour, so it looked familiar and very much like his room in the previous home, which I think helped him to settle in. My only negative comment is that the garden area is quite limited, but there is enough of it to sit outside or go for a (rather short) walk.

The carers, sisters, receptionist, laundry lady and all staff were very courteous and care for their people, also for the visitors going to see their mother's/father's/husband's/wive's etc. I would recommend this home to anyone who wants their loved ones tended to.