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Care Home Owned by Abbey Total Care Group Ltd in Surrey

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbey Total Care Group Ltd in Surrey

Only the locations & reviews in Surrey for Abbey Total Care Group Ltd are showing below.

View the details of all 11 locations (with 546 reviews) owned by Abbey Total Care Group Ltd

Abbey Total Care Group Ltd Locations in Surrey (1)

 
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1 Care Home owned by Abbey Total Care Group Ltd in Surrey
Parkside Nursing Home

Park Road, Banstead SM7 3DL 

9.7 36 reviews
"My wife has been at Parkside for 5 months during which time she has been treated very well. The staff are invariably courteous and cheerful…"   Read all 36 reviews
Location Type Care Home

Parkside Nursing Home is situated in a pleasant residential area of Banstead, close to community life but with scenic and pleasing surroundings. Care plans are set up with a focus on making a long-term and positive difference, maximising independence… Read more about Parkside Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 34 Rooms from £1,350 / week

Abbey Total Care Group Ltd Reviews in Surrey (36)

9.4
Abbey Total Care Group Ltd has a Group Review Score of 9.4 (9.448) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Total Care Group Ltd must have a Review Score.

Overall Experience

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23
Review of

Parkside Nursing Home

from David S (Husband of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Parkside for 5 months during which time she has been treated very well. The staff are invariably courteous and cheerful and have sense of humour. The home may not have the gloss of some, but it certainly has the primary requirements of space, toilet facilities and cleanliness. This
is especially so as the home plainly has many occupants whose needs are well beyond those of basic old age infirmary.

Reply from Amit Patel, Business Manager at Parkside Nursing Home

Hi there,Thank you for taking the time to share your positive feedback with regards your wife's stay with us at Parkside.We are pleased to hear that she has been treated well and that you have found our staff to be courteous, cheerful, and professional. Your recognition of their dedication and good humour is greatly appreciated and the feedback will be shared with the team.We are also grateful for your acknowledgement of the home's essential facilities, including the space, cleanliness, and toilet amenities, especially in light of the complex care needs of many of our residents. We remain committed to providing a safe, respectful, and supportive environment for all individuals in our care.Thank you once again for your kind words and continued trust.

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Review of

Parkside Nursing Home

from W H (Wife of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I shall always be grateful to everyone at Parkside for caring for my husband during the final few weeks of his life. It was a very difficult time for me, as I had previously cared for him at home, but because of this ongoing dementia, I was no longer able to do so. In short, Parkside cared for my husband,
but also cared about me.

Reply from Amit Patel, Business Manager at Parkside Nursing Home

Hi there,Thank you for your kind words. We are truly honoured to have been able to support both you and your husband during such a challenging time. Your message means a great deal to all of us at Parkside. You will always be a valued part of our Parkside community, and we warmly welcome you to visit us anytime.

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Review of

Parkside Nursing Home

from R S (Husband of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for about a year now. Her care is first class from the carers who look after her and the new manager is a great organiser and also very caring. I visit my wife as often as possible and she tells me she is happy with her care but she has two small concerns. She feels the food
could be of a higher standard and better quality with more choices and variety and at times it's too spicy and salty. She also tells me that the activities other than the weekend could be improved. Overall she is very satisfied and together we thank you for all you are doing.

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Review of

Parkside Nursing Home

from Vim N (Son of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Parkside. From the initial call to be informed that there is a bed available for her to help with settling her in, the manager and her colleagues are just awesome. They are the ultimate professional and caring staff. They have helped my mum and us (my sis, uncle, and family)
with so much to ensure Mum has all the help she needs. I can't commend them enough.

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Review of

Parkside Nursing Home

from John W (Son of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad settled well. The manager and the team made great efforts to quickly find out about him. Consequences: ensured switch went well; continuing engagement has been so Dad-centred, he now has far better stimulation and contentment. Impressed by cleanliness overall, e.g. saw the prompt and discrete,
effective, assistance dealing with incontinence and the aftermath of our dad. The visitor loo is spotless. Plus environment, with staff and manager team really 'together', and plenty of tea available - Dad-critical! Plus visitors are well supported e.g.fantastic to see staff engaging with two small children so that their mum could have better mother/daughter time with her mum. Plus Dad's room is nice. Great touch: redecorated for his arrival. But building ageing. The manager is doing all she can to deliver within significant operational constraints. There is some concern that aspects of the physical environment could unreasonably affect views others might have about the care of residents. To be clear, I, and mine, are really glad Dad is at Parkside.

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Review of

Parkside Nursing Home

from Janet G (Wife of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found staff and carers were thoughtful and kind. My husband was happy in their care and they also liked him. His room was looking onto the garden which he loved. They were also kind to visitors.

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Review of

Parkside Nursing Home

from Michael B (Son of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after in her time at the home. The staff were very caring and considerate, she was happy and content. Although the building and decor may be tired, none of that matters when the care is excellent. The staff seem to treat all residents with care and dignity. Certainly not
a job I could do.

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Review of

Parkside Nursing Home

from Diana B (Daughter of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother couldn't be in a better place or have better care. The staff are so kind and look after every resident with kindness and respect. I am so pleased I found Parkside Nursing Home.

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Review of

Parkside Nursing Home

from David S (Friend of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the recovery my friend is showing, due I know to the care and consideration shown by all staff. No praise is too high for them! Long may they keep up the good work.

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Review of

Parkside Nursing Home

from Laura C (Daughter of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the home until his death on the 30th of September. My father and all our family were treated like a family at Parkside. Nothing was too much trouble even when Dad was unconscious he was shaved, washed and dressed and the staff would still talk to him. When Dad departed again
he was shaved, washed and dressed ready for his final journey. We have been welcomed back and the manager came to his funeral to represent the home. We were so touched and will be forever indebted to all the wonderful staff here.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for your lovely message. It was an absolute honour to care for your father and to get to know you and your mum. We firmly believe that we are here to care for residents and their families so your review is really important to us. I will share your kind words with my team. Thank you for taking the time to write this review.

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Review of

Parkside Nursing Home

from Paul D (Son of Resident) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding! Very compassionate environment. Friendly and supportive staff who have helped my mum and my family enormously.
Good rooms, communal area, and activities and the food is good, really very impressed.
The most important thing, as in life, is the people! Engaging, warm, considerate and supportive,
everything you need during this quite stressful period. Thanks very much.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for such a lovely review it really does make everything worth while. I feel I have a very special home and have loved managing the home these last four months. It is an absolute pleasure to care for your dad and know that you are happy with the care and environment. I will show my staff this review.

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Review of

Parkside Nursing Home

from David B (Husband of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Parkside 12 months and I have been very pleased with the wonderful patient care and support all staff give her.
She has been a problem at times but patience and loving care are watchwords of Parkside.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Many thanks for taking the time to write this review it is incredibly kind. It is wonderful to have such lovely feedback and it is a pleasure to look after and support your wife.

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Review of

Parkside Nursing Home

from L W (Son of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since September 2021. I feel she is very happy here and I feel the same. The staff, in my opinion, are first class and I have no complaints.

Reply from Jacqui Fleming, Manager at Parkside Nursing Home

Many thanks for your kind words, it is an absolute pleasure to care for your mum. I will share this with my team.

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Review of

Parkside Nursing Home

from Lynda D (Daughter of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel hugely grateful to the care my father received during the last weeks of his life at Parkside. The quality of end-of-life care my father and our family received was exceptional in all the ways that were most important. The manager invited feedback and promptly followed up our questions and concerns.
The nursing care was of a very high standard, the nurse on duty kept us informed of any changes or concerns. We always felt welcome to visit at any time including my niece and her young children. The home has a family feel, most of the staff having worked there a long time.
The manager was always available, responsive, and inspired our confidence. It was a difficult transition for my father but his concerns were listened to and responded to with care and respect. The support we all received meant we could focus on spending quality time with him in the last weeks of his life.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

It's not often I am lost for words but I cannot begin to tell you how wonderful it is to hear your lovely words. It was an absolute pleasure to care for your dad at such an important time in his life and I am so glad that you felt supported. I feel very lucky to have an amazing team and for sure this is the best nursing home I have managed. To hear the impact of our actions when caring for your lovely father makes it all worthwhile.
Thank you so much for taking the time and thinking of us, it is overwhelming and I cannot wait to share this review with my team.

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Review of

Parkside Nursing Home

from K D (Daughter of Resident) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed by the compassion and kindness shown by every member of the staff who I encountered when there, visiting my mum.
The individual attention and care is remarkable: the apt pictures on the doors of each patient represent real interest in each individual. On Mum's arrival, I was telephoned
for pointers in Mum's life, reminiscences Mum would enjoy chatting over.
Planned activities are varied: I would wholeheartedly recommend Parkside to anyone.

Reply from Bibiana Kralovenska, Senior Administrator at Parkside Nursing Home

Thank you so much for taking the time to write this review and share your experience of my care home. The home has gone through huge changes in the last four months and I am incredibly proud. To get this review means the world as it means we are delivering great care.

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Review of

Parkside Nursing Home

from D W (Daughter of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager has come in with an abundance of energy and ideas. Things have improved practically and visually. I also feel the staff are happier. Every effort is being made to make changes that will benefit everyone, staff and residents.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for such lovely comments, it really means so much to us all. We have all worked so incredibly hard to turn this home around and I am so glad that this has been noticed. I am very proud to be the registered manager of Parkside Nursing Home and believe I have a wonderful team so this review just confirms how I feel. Thank you once again.

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Review of

Parkside Nursing Home

from P S (Power of Attorney of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and always ready to help. The home is well-run and very clean. Meals could be warmer when served to residents and I think could be monitored before taking plates back as often patients eat very little and that does not seem to be registered. Also would be nice to see warm
meals on occasion in the evening apart from sandwiches. The staff I find are very willing and friendly. This lady and myself have been partners (living apart)s for 25 years.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Many thanks for your comments which have been noted. We aim to provide food that residents enjoy with many preferring a lighter evening option however this is certainly very valuable feedback and will be discussed with my team.

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Review of

Parkside Nursing Home

from Lorraine S (Daughter of Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last few months, lots of improvements and looking much fresher. The new manager is very good. The head of activities is amazing.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for the lovely review and for noticing the changes that have taken place which we are all very proud of. I am loving being the new registered manager at Parkside and I agree with you about all of my staff and activities person.

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Review of

Parkside Nursing Home

from Christine J (Daughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed the final six weeks of his life in Parkside. Firstly, the nursing care from all members of the care team was excellent.
They also took time to care for us too - always available to chat and update us.
All senior members of the staff made themselves available.
Excellent communication.
Nothing was too much trouble.
I would recommend Parkside, especially if nursing care is required.

Reply from Jacqui Fleming, Senior Administrator at Parkside Nursing Home

Thank you so much for your review at such a sad time. It was an absolute honor to care for your dad at such an important time in his life and to get to know you all. He is greatly missed.

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Review of

Parkside Nursing Home

from Philip S (Son-in-law of Resident) published on 4 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming staff.
Always clean.

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