Care Homes Owned by Abbey Total Care Group Ltd in Surrey

Under new Management the Nursing Home is thriving. The care my Mother receives, is excellent and the entertain- ment has vastly improved. There is always something going on which is very important for the residents. Well done Parkside.

Dad was loved by staff, made to laugh, kept as busy as possible, kept clean, trimmed, left to rest when he wanted, his health issues identified and doctors and others brought in as necessary. We visited him on average 4/5 times a week and always greeted enthusiastically and made very welcome. And then there was food (Dad loved it and was very well supplied). And then there was tea (Dad loved it and we rarely saw him without a cup). Dad passed in March 2026, after a very short spell in hospital.

My wife has been at Parkside for 5 months during which time she has been treated very well. The staff are invariably courteous and cheerful and have sense of humour. The home may not have the gloss of some, but it certainly has the primary requirements of space, toilet facilities and cleanliness. This is especially so as the home plainly has many occupants whose needs are well beyond those of basic old age infirmary.

I shall always be grateful to everyone at Parkside for caring for my husband during the final few weeks of his life. It was a very difficult time for me, as I had previously cared for him at home, but because of this ongoing dementia, I was no longer able to do so. In short, Parkside cared for my husband, but also cared about me.

My wife has been a resident for about a year now. Her care is first class from the carers who look after her and the new manager is a great organiser and also very caring. I visit my wife as often as possible and she tells me she is happy with her care but she has two small concerns. She feels the food could be of a higher standard and better quality with more choices and variety and at times it's too spicy and salty. She also tells me that the activities other than the weekend could be improved. Overall she is very satisfied and together we thank you for all you are doing.

My mum is a resident at Parkside. From the initial call to be informed that there is a bed available for her to help with settling her in, the manager and her colleagues are just awesome. They are the ultimate professional and caring staff. They have helped my mum and us (my sis, uncle, and family) with so much to ensure Mum has all the help she needs. I can't commend them enough.

We found staff and carers were thoughtful and kind. My husband was happy in their care and they also liked him. His room was looking onto the garden which he loved. They were also kind to visitors.

My mother was very well looked after in her time at the home. The staff were very caring and considerate, she was happy and content. Although the building and decor may be tired, none of that matters when the care is excellent. The staff seem to treat all residents with care and dignity. Certainly not a job I could do.

I am very impressed with the recovery my friend is showing, due I know to the care and consideration shown by all staff. No praise is too high for them! Long may they keep up the good work.

My father was a resident at the home until his death on the 30th of September. My father and all our family were treated like a family at Parkside. Nothing was too much trouble even when Dad was unconscious he was shaved, washed and dressed and the staff would still talk to him. When Dad departed again he was shaved, washed and dressed ready for his final journey. We have been welcomed back and the manager came to his funeral to represent the home. We were so touched and will be forever indebted to all the wonderful staff here.

The most important thing, as in life, is the people! Engaging, warm, considerate and supportive, everything you need during this quite stressful period. Thanks very much.

She has been a problem at times but patience and loving care are watchwords of Parkside.

My mother has been here since September 2021. I feel she is very happy here and I feel the same. The staff, in my opinion, are first class and I have no complaints.

The manager was always available, responsive, and inspired our confidence. It was a difficult transition for my father but his concerns were listened to and responded to with care and respect. The support we all received meant we could focus on spending quality time with him in the last weeks of his life.

Planned activities are varied: I would wholeheartedly recommend Parkside to anyone.

The new manager has come in with an abundance of energy and ideas. Things have improved practically and visually. I also feel the staff are happier. Every effort is being made to make changes that will benefit everyone, staff and residents.

The staff are very friendly and always ready to help. The home is well-run and very clean. Meals could be warmer when served to residents and I think could be monitored before taking plates back as often patients eat very little and that does not seem to be registered. Also would be nice to see warm meals on occasion in the evening apart from sandwiches. The staff I find are very willing and friendly. This lady and myself have been partners (living apart)s for 25 years.

Over the last few months, lots of improvements and looking much fresher. The new manager is very good. The head of activities is amazing.

I would recommend Parkside, especially if nursing care is required.

Always clean.