Care Homes Owned by Abbey Total Care Group Ltd in Essex

My mother has been at Forest Place care home for the past two and a half years. Over this period her dementia has advanced considerably and so her needs have increased. We have been so appreciative of how the staff have coped with her care and her more complex needs. They are so very kind and caring and treat her with the utmost respect and dignity. They strive to make her life as comfortable as possible and to both reassure her and to share in her chat and humour. The Activity leaders have sought ways to interact meaningfully with her and this has been very beneficial for her and brought her much comfort. Much effort has gone into encouraging her to eat and to catering for her likes and dislikes. Staff have kept us informed of her daily living and been very supportive of us on this difficult journey.

Special occasions like Mother's Day, Valentine's Day etc are celebrated with a party but there are also plenty of daily and weekly activities.

My friend has been in Forest Place for 6 years, and the carers have been and still are the best. I have no complaints, they are just so caring, supportive, lovely and friendly.

I have found the care at Forest Place excellent; the nurses and carers are extremely caring and of high quality. The reception staff are also excellent. The staff who also do housekeeping are pleasant always with a smile. (5 stars)

Need more mature staff with life experiences and common sense. English speaking should be a priority!! Many do not understand family requirements when approached.

Staff are very friendly and try hard to provide excellent care for my mother. My mother is very confused and can be very difficult and aggressive but the staff are patient and do their best to calm her down and look after her. The home provides very good food, which my mother enjoys.

I do not belomg here because l am not demented l was put in a care home without my consent. Summarily l need medical attention which l can not get here. A carer told me that the whole staff hate me that they pretend to laugh at me which means l am not safe in their hands.

The service and the support given by carers is excellent and am happy in here. They provide all the facilities I need on time. They treat me with full dignity and ensure my safety. The management gives all the support.

My father has been a resident for a few years. He is on Stradbroke unit and is quite settled. The care and attention given to him is excellent. This year's Christmas party surpassed itself with a live singer and staff dressed up in costumes and of course party food. Although dementia is slowly taking its course but the party awakened something in my father and it was so moving to see him laughing and singing. A magic time to have my dad back. Well done Forrest Place for all your continuing care.

They always contact us with any problems that arise and discuss with us the options. The food is very good and the rooms are always kept clean.

So far I have found Forest Homes to be very supportive towards my father. Any issues raised by us as a family have been listened to and addressed. The regular staff have been very accommodating and the manager is excellent and kind, caring and always smiling. To be honest most of the staff have been very friendly polite and reassuring. Yes, I have a couple of favourites.

Mum has been a resident for close to 2 years. The home is clean and fresh. The staff are friendly and caring. I always get offered refreshments when I visit. With Mum's dementia, she often lashes her arms around. The staff always call me, if this had happened as Mum knocks her arms. I would recommend Forest Place to anyone.

My only criticisms would be: daily entertainment activities have decreased on my father's floor due to a staffing vacancy but my father's ill health means he cannot take part now, my father doesn't always enjoy the food but he is a fussy eater, and there seemed to be an influx of new, less experienced care staff on my father's floor all at once before Xmas so it's taken time to get used to them all.

I am happy that my mum is in this place.

My father came in February 2024 and so far, been brilliant and my father has settled in well.

I am a resident of Forest Palace. I have received an award. I still think of this as my home!

I eat Halal food and prefer soft, well-cooked food. Please make sure meat is soft as I cannot chew due to my tooth, I need a slice of salmon at least once or twice a week. I am Asian Indian/Pakistan so please try to make a few of my meals according to my taste, like lentils with rice with some plain yoghurt or on-the-bone chicken or lamb curry with naan bread, salmon roasted with vegetables and mashed potato, some omelette with toast, just a few meals a week. Apart from that, the food standard is exceptional and very nicely cooked. All staff are very helpful, all management is amazing.

My father has been in Forest PLace for eight months. He was placed there after a long spell in hospital. He had stopped feeding himself in hospital so I would support him at meal times. He would only eat a few mouthfuls of pureed food. Since being at Forest Place he would be encouraged to feed himself. The staff are so helpful and very cheerful. He is a resident on one unit in particular, they have all done a routine providing excellent care with compassion. Staff team are friendly, always smiling, offer myself and other visitors drinks, spend time discussing any concerns with me too. Well done - thank you.

My father has been a resident at Forest Place for three months now. Right from the first day, both he and all our family have been made to feel very welcome and comfortable at the home. All of the staff have been very friendly and greet us with a smile; they seem to genuinely care for the residents. The food has been very good, and the staff have tried to make sure my father's gluten-free diet is catered for - he is now finally putting on a little weight. Unfortunately, we have had some problems with the room and the facilities, which has been frustrating, but after speaking with the manager, they have finally been sorted out. The home would benefit from having more nurses and carers available.

I used Forest Place for a one-week respite stay for my husband. The staff are very caring and work to a professional standard. Nothing is too much trouble for them in making the resident feel welcome and safe in their care. Thank you so much.