Abbey Total Care Group Ltd in Essex | 1 Care Home

Review of
Forest Place
from Tracey J (Friend of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

My friend has been in Forest Place for 6 years, and the carers have been and still are the best. I have no complaints, they are just so caring, supportive, lovely and friendly.

Reply from Amit Patel, Business Manager at Forest PlaceThat's such a heart-warming message to share. It's wonderful to hear that your friend has been surrounded by such caring, supportive, and genuinely lovely people for so long. Six years is a long time, and knowing they've consistently received kindness and quality care says a lot about the team at Forest Place. I'm really glad your friend is in a place where they're treated with compassion and respect.

Thank you for taking your time in sharing this feedback with us.

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Review of
Forest Place
from D B (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

I have found the care at Forest Place excellent; the nurses and carers are extremely caring and of high quality. The reception staff are also excellent. The staff who also do housekeeping are pleasant always with a smile. (5 stars)

Reply from Georgeta Rosca, Administrator at Forest PlaceThank you so much for your wonderful feedback. We are delighted to hear that you have found the care at Forest Place to be excellent and that our team has made such a positive impression. Your kind words mean a lot to our staff, who take great pride in providing high-quality, compassionate care every day.

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Review of
Forest Place
from Shirley A (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Need more mature staff with life experiences and common sense. English speaking should be a priority!! Many do not understand family requirements when approached.

Reply from Georgeta Rosca, Administrator at Forest PlaceThank you for taking the time to share your recent review. We genuinely value open communication as it enables us to reflect meaningfully and continuously improve the quality of care we provide to our residents and their families.We want to acknowledge that we have carefully considered your concerns regarding staff experience, communication standards, and understanding of family preferences. Please be assured that we are taking these points very seriously and are actively reviewing our practices in these areas.Whilst our team comprises individuals from diverse backgrounds and varying levels of experience, we are fully committed to ensuring that every member of staff possesses the appropriate skills, emotional maturity, and professionalism required to support our residents effectively, compassionately, and respectfully.In response to your feedback, we are implementing additional enhanced training programmes to ensure that all staff members better understand and respond appropriately

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Review of
Forest Place
from C H (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

Staff are very friendly and try hard to provide excellent care for my mother. My mother is very confused and can be very difficult and aggressive but the staff are patient and do their best to calm her down and look after her. The home provides very good food, which my mother enjoys.

Reply from Georgeta Rosca, Administrator at Forest PlaceThank you for your kind words! Your feedback means a lot to us and helps us continue improving the care we provide our residents.

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Review of
Forest Place
from Pat M (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

We made a lucky choice in Forest Place Nursing Home for our mother. The staff are extremely caring and have taken time to get to know her and treat her with compassion, respect and to share in her sense of humour, which she appreciates. As her dementia has advanced and her behaviour has become more

challenging, staff have been very supportive of us as a family and responsive to the challenges we have faced in coping with this. The Activity team have been exceptional in creating activities to stimulate her and to tap into memories from the past. We extend our thanks to everyone for her ongoing care.

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Review of
Forest Place
from Blessing E (Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

I do not belomg here because l am not demented l was put in a care home without my consent. Summarily l need medical attention which l can not get here. A carer told me that the whole staff hate me that they pretend to laugh at me which means l am not safe in their hands.

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Review of
Forest Place
from Linda S (Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

The service and the support given by carers is excellent and am happy in here. They provide all the facilities I need on time. They treat me with full dignity and ensure my safety. The management gives all the support.

Reply from Amit Patel, Business Manager at Forest PlaceThank you for your kind words. We are pleased to hear that you are satisfied with the care, support, and facilities provided. Ensuring your dignity, safety, and well-being remains our top priority. Your appreciation motivates us to continue delivering excellent service.

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Review of
Forest Place
from Anna G (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report

Overall Experience

My father has been a resident for a few years. He is on Stradbroke unit and is quite settled. The care and attention given to him is excellent. This year's Christmas party surpassed itself with a live singer and staff dressed up in costumes and of course party food. Although dementia is slowly taking

its course but the party awakened something in my father and it was so moving to see him laughing and singing. A magic time to have my dad back. Well done Forrest Place for all your continuing care.

Reply from Georgeta Rosca, Administrator at Forest PlaceYour positive review humbles us and thank you for acknowledging our work. We will continue to work hard and strive for excellence in all that we do to support your father.

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Review of
Forest Place
from Sandra W (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report

Overall Experience

All the staff on Stradbroke ward are all very caring and work very hard to look after my Mother. They treat her as if she was part of a family. We have no problems with anything that they do they keep us informed on everything that is happening with the care of my Mother.
They always contact us with

any problems that arise and discuss with us the options. The food is very good and the rooms are always kept clean.

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Review of
Forest Place
from T B (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report

Overall Experience

So far I have found Forest Homes to be very supportive towards my father. Any issues raised by us as a family have been listened to and addressed. The regular staff have been very accommodating and the manager is excellent and kind, caring and always smiling. To be honest most of the staff have been

very friendly polite and reassuring. Yes, I have a couple of favourites.

Reply from Bijoy Philip, Forest Place Home Manager at Forest PlaceThank you very much for taking the time to leave us feedback about your experience. At Forest Place Nursing Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. I will share your feedback with our team.

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Review of
Forest Place
from J S (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for close to 2 years. The home is clean and fresh. The staff are friendly and caring. I always get offered refreshments when I visit. With Mum's dementia, she often lashes her arms around. The staff always call me, if this had happened as Mum knocks her arms. I would recommend

Forest Place to anyone.

Reply from Bijoy Philip, Forest Place Home Manager at Forest PlaceThank you so much for such positive feedback and words of appreciation. I will share it with the team.

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Review of
Forest Place
from Debbie D (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report

Overall Experience

My father has been a resident since summer 2023. This home is bright, clean and modern and staff are friendly and approachable. It is much better than the home my father was in before. The senior nurse and her team are wonderful, she regularly updates me by phone and the app enables me to check progress/see

photos on the days I cannot visit.
There are quarterly relatives meetings, plus they arrange some nice social events and celebrations. There was a lovely Xmas party and on Easter Sunday everyone got a visit from the Easter bunny and a chocolate egg.
My only criticisms would be: daily entertainment activities have decreased on my father's floor due to a staffing vacancy but my father's ill health means he cannot take part now, my father doesn't always enjoy the food but he is a fussy eater, and there seemed to be an influx of new, less experienced care staff on my father's floor all at once before Xmas so it's taken time to get used to them all.

Reply from Bijoy Philip, Forest Place Home Manager at Forest PlaceThank you so much for such positive feedback and words of appreciation. I will share it with the team

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Review of
Forest Place
from J H (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report

Overall Experience

All the staff on Meadway Unit are very nice and caring with my mum. My mum looks very well looked after and my mum likes it here and she doesn't want to be moved from Forest Place.
All the time, when I visit, my my mum looks nice and clean and happy. The food is lovely and her room is always clean.
I

am happy that my mum is in this place.

Reply from Bijoy Philip, Forest Place Home Manager at Forest PlaceThank you so much for such positive feedback and words of appreciation. I will share it with the team.

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Review of
Forest Place
from Vincent S (Son of Resident) published on 11 April 2024 Submitted via Postal Card • Report

Overall Experience

My father came in February 2024 and so far, been brilliant and my father has settled in well.

Reply from Bijoy Philip, Forest Place Home Manager at Forest PlaceThank you so much for such positive feedback and words of appreciation. I will share it with the team.

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Review of
Forest Place
from R C (Resident) published on 9 April 2024 Submitted via Postal Card • Report

Overall Experience

I am a resident of Forest Palace. I have received an award. I still think of this as my home!

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Review of
Forest Place
from M A (Resident) published on 3 April 2024 Submitted via Postal Card • Report

Overall Experience

I eat Halal food and prefer soft, well-cooked food. Please make sure meat is soft as I cannot chew due to my tooth, I need a slice of salmon at least once or twice a week. I am Asian Indian/Pakistan so please try to make a few of my meals according to my taste, like lentils with rice with some plain

yoghurt or on-the-bone chicken or lamb curry with naan bread, salmon roasted with vegetables and mashed potato, some omelette with toast, just a few meals a week. Apart from that, the food standard is exceptional and very nicely cooked. All staff are very helpful, all management is amazing.

Reply from Georgeta Rosca, Administrator at Forest PlaceThank you for your kind words. We will make sure all your food requirements are shared with all staff.

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Review of
Forest Place
from Navjeet B (Daughter of Resident) published on 25 March 2024 Submitted via Postal Card • Report

Overall Experience

My father has been in Forest PLace for eight months. He was placed there after a long spell in hospital. He had stopped feeding himself in hospital so I would support him at meal times. He would only eat a few mouthfuls of pureed food. Since being at Forest Place he would be encouraged to feed himself.

The staff are so helpful and very cheerful. He is a resident on one unit in particular, they have all done a routine providing excellent care with compassion. Staff team are friendly, always smiling, offer myself and other visitors drinks, spend time discussing any concerns with me too. Well done - thank you.

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Review of
Forest Place
from Elaine D (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Forest Place for three months now. Right from the first day, both he and all our family have been made to feel very welcome and comfortable at the home. All of the staff have been very friendly and greet us with a smile; they seem to genuinely care for the residents.

The food has been very good, and the staff have tried to make sure my father's gluten-free diet is catered for - he is now finally putting on a little weight. Unfortunately, we have had some problems with the room and the facilities, which has been frustrating, but after speaking with the manager, they have finally been sorted out. The home would benefit from having more nurses and carers available.

Reply from Bijoy Philip, Forest Place Home Manager at Forest PlaceThank you very much for your words of appreciation, and we will share feedback with our team.

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Review of
Forest Place
from Pauline N (Wife of Resident) published on 29 February 2024 Submitted via Postal Card • Report

Overall Experience

I used Forest Place for a one-week respite stay for my husband. The staff are very caring and work to a professional standard. Nothing is too much trouble for them in making the resident feel welcome and safe in their care. Thank you so much.

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Review of
Forest Place
from Jill R (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report

Overall Experience

Forest Place staff are brilliant, caring and nothing is too much trouble. Always greeted with a smile. They are smiling all the time and happy to help.
My recent loss of my dad was handled with compassion and tender care. I will always be grateful.

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Care Home Owned by Abbey Total Care Group Ltd in Essex

Abbey Total Care Group Ltd Locations in Essex (1)

Abbey Total Care Group Ltd Reviews in Essex (48)

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