Care Home Owned by Abbey Total Care Group Ltd in Essex

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbey Total Care Group Ltd in Essex

Only the locations & reviews in Essex for Abbey Total Care Group Ltd are showing below.

View the details of all 11 locations (with 561 reviews) owned by Abbey Total Care Group Ltd

Abbey Total Care Group Ltd Locations in Essex (1)

1 Care Home owned by Abbey Total Care Group Ltd in Essex
Forest Place

Roebuck Lane, Buckhurst Hill IG9 5QL 

9.3 48 reviews
"I have found the care at Forest Place excellent; the nurses and carers are extremely caring and of high quality. The reception staff are…"   Read all 48 reviews
Location Type Care Home

Forest Place is a homely facility that has undergone an extensive programme of refurbishment, showcasing the provider's long-term commitment to quality nursing standards. Scenic surroundings include landscaped gardens and the borders of Epping Forest,… Read more about Forest Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • 120 Rooms
  • from £1,350 / week

Abbey Total Care Group Ltd Reviews in Essex (48)

9.4

Abbey Total Care Group Ltd has a Group Review Score of 9.4 (9.420) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Total Care Group Ltd must have a Review Score.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Abbey Total Care Group Ltd
  • 13
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Review of

Forest Place

from D B (Daughter of Resident) published on 3 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care at Forest Place excellent; the nurses and carers are extremely caring and of high quality. The reception staff are also excellent. The staff who also do housekeeping are pleasant always with a smile. (5 stars)
Reply from Georgeta Rosca, Administrator at Forest Place
Thank you so much for your wonderful feedback. We are delighted to hear that you have found the care at Forest Place to be excellent and that our team has made such a positive impression. Your kind…read more
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Review of

Forest Place

from Shirley A (Daughter of Resident) published on 19 September 2025
Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Need more mature staff with life experiences and common sense. English speaking should be a priority!! Many do not understand family requirements when approached.
Reply from Georgeta Rosca, Administrator at Forest Place
Thank you for taking the time to share your recent review. We genuinely value open communication as it enables us to reflect meaningfully and continuously improve the quality of care we provide to our…read more
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Review of

Forest Place

from C H (Daughter of Resident) published on 23 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly and try hard to provide excellent care for my mother. My mother is very confused and can be very difficult and aggressive but the staff are patient and do their best to calm her down and look after her. The home provides very good food, which my mother enjoys.
Reply from Georgeta Rosca, Administrator at Forest Place
Thank you for your kind words! Your feedback means a lot to us and helps us continue improving the care we provide our residents.
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Review of

Forest Place

from Pat M (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We made a lucky choice in Forest Place Nursing Home for our mother. The staff are extremely caring and have taken time to get to know her and treat her with compassion, respect and to share in her sense of humour, which she appreciates. As her dementia has advanced and her behaviour has become more
challenging, staff have been very supportive of us as a family and responsive to the challenges we have faced in coping with this. The Activity team have been exceptional in creating activities to stimulate her and to tap into memories from the past. We extend our thanks to everyone for her ongoing care.
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Review of

Forest Place

from Blessing E (Resident) published on 14 April 2025
Submitted via Website • Report
Overall Experience 3.0 out of 5
I do not belomg here because l am not demented l was put in a care home without my consent. Summarily l need medical attention which l can not get here. A carer told me that the whole staff hate me that they pretend to laugh at me which means l am not safe in their hands.
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Review of

Forest Place

from Linda S (Resident) published on 2 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and the support given by carers is excellent and am happy in here. They provide all the facilities I need on time. They treat me with full dignity and ensure my safety. The management gives all the support.
Reply from Amit Patel, Business Manager at Forest Place
Thank you for your kind words. We are pleased to hear that you are satisfied with the care, support, and facilities provided. Ensuring your dignity, safety, and well-being remains our top priority.…read more
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Review of

Forest Place

from Anna G (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for a few years. He is on Stradbroke unit and is quite settled. The care and attention given to him is excellent. This year's Christmas party surpassed itself with a live singer and staff dressed up in costumes and of course party food. Although dementia is slowly taking
its course but the party awakened something in my father and it was so moving to see him laughing and singing. A magic time to have my dad back. Well done Forrest Place for all your continuing care.
Reply from Georgeta Rosca, Administrator at Forest Place
Your positive review humbles us and thank you for acknowledging our work. We will continue to work hard and strive for excellence in all that we do to support your father.
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Review of

Forest Place

from Tracey J (Friend of Resident) published on 24 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit once a week and the carers in Stradbrook are all way busy with the residents helping them with drinks or feeding the ones who can't feed themselves and doing it with so much care and respect as if each resident was their own family they have so much patience's and kindness I'm so pleased my
elderly friend is there. And the nurses are just as caring as the carer staff it's such a lovely care home.
Reply from Georgeta Rosca, Administrator at Forest Place
We appreciate you taking the time to review us. I will share this review with my colleagues at Forest Place Nursing Home.
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Review of

Forest Place

from Sandra W (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff on Stradbroke ward are all very caring and work very hard to look after my Mother. They treat her as if she was part of a family. We have no problems with anything that they do they keep us informed on everything that is happening with the care of my Mother.
They always contact us with
any problems that arise and discuss with us the options. The food is very good and the rooms are always kept clean.
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Review of

Forest Place

from T B (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
So far I have found Forest Homes to be very supportive towards my father. Any issues raised by us as a family have been listened to and addressed. The regular staff have been very accommodating and the manager is excellent and kind, caring and always smiling. To be honest most of the staff have been
very friendly polite and reassuring. Yes, I have a couple of favourites.
Reply from Bijoy Philip, Forest Place Home Manager at Forest Place
Thank you very much for taking the time to leave us feedback about your experience. At Forest Place Nursing Home, we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review of

Forest Place

from J S (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for close to 2 years. The home is clean and fresh. The staff are friendly and caring. I always get offered refreshments when I visit. With Mum's dementia, she often lashes her arms around. The staff always call me, if this had happened as Mum knocks her arms. I would recommend
Forest Place to anyone.
Reply from Bijoy Philip, Forest Place Home Manager at Forest Place
Thank you so much for such positive feedback and words of appreciation. I will share it with the team.
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Review of

Forest Place

from Debbie D (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since summer 2023. This home is bright, clean and modern and staff are friendly and approachable. It is much better than the home my father was in before. The senior nurse and her team are wonderful, she regularly updates me by phone and the app enables me to check progress/see
photos on the days I cannot visit.
There are quarterly relatives meetings, plus they arrange some nice social events and celebrations. There was a lovely Xmas party and on Easter Sunday everyone got a visit from the Easter bunny and a chocolate egg.
My only criticisms would be: daily entertainment activities have decreased on my father's floor due to a staffing vacancy but my father's ill health means he cannot take part now, my father doesn't always enjoy the food but he is a fussy eater, and there seemed to be an influx of new, less experienced care staff on my father's floor all at once before Xmas so it's taken time to get used to them all.
Reply from Bijoy Philip, Forest Place Home Manager at Forest Place
Thank you so much for such positive feedback and words of appreciation. I will share it with the team
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Review of

Forest Place

from J H (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff on Meadway Unit are very nice and caring with my mum. My mum looks very well looked after and my mum likes it here and she doesn't want to be moved from Forest Place.
All the time, when I visit, my my mum looks nice and clean and happy. The food is lovely and her room is always clean.
I
am happy that my mum is in this place.
Reply from Bijoy Philip, Forest Place Home Manager at Forest Place
Thank you so much for such positive feedback and words of appreciation. I will share it with the team.
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Review of

Forest Place

from Vincent S (Son of Resident) published on 11 April 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came in February 2024 and so far, been brilliant and my father has settled in well.
Reply from Bijoy Philip, Forest Place Home Manager at Forest Place
Thank you so much for such positive feedback and words of appreciation. I will share it with the team.
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Review of

Forest Place

from R C (Resident) published on 9 April 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident of Forest Palace. I have received an award. I still think of this as my home!
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Review of

Forest Place

from M A (Resident) published on 3 April 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I eat Halal food and prefer soft, well-cooked food. Please make sure meat is soft as I cannot chew due to my tooth, I need a slice of salmon at least once or twice a week. I am Asian Indian/Pakistan so please try to make a few of my meals according to my taste, like lentils with rice with some plain
yoghurt or on-the-bone chicken or lamb curry with naan bread, salmon roasted with vegetables and mashed potato, some omelette with toast, just a few meals a week. Apart from that, the food standard is exceptional and very nicely cooked. All staff are very helpful, all management is amazing.
Reply from Georgeta Rosca, Administrator at Forest Place
Thank you for your kind words. We will make sure all your food requirements are shared with all staff.
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Review of

Forest Place

from Navjeet B (Daughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Forest PLace for eight months. He was placed there after a long spell in hospital. He had stopped feeding himself in hospital so I would support him at meal times. He would only eat a few mouthfuls of pureed food. Since being at Forest Place he would be encouraged to feed himself.
The staff are so helpful and very cheerful. He is a resident on one unit in particular, they have all done a routine providing excellent care with compassion. Staff team are friendly, always smiling, offer myself and other visitors drinks, spend time discussing any concerns with me too. Well done - thank you.
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Review of

Forest Place

from Elaine D (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident at Forest Place for three months now. Right from the first day, both he and all our family have been made to feel very welcome and comfortable at the home. All of the staff have been very friendly and greet us with a smile; they seem to genuinely care for the residents.
The food has been very good, and the staff have tried to make sure my father's gluten-free diet is catered for - he is now finally putting on a little weight. Unfortunately, we have had some problems with the room and the facilities, which has been frustrating, but after speaking with the manager, they have finally been sorted out. The home would benefit from having more nurses and carers available.
Reply from Bijoy Philip, Forest Place Home Manager at Forest Place
Thank you very much for your words of appreciation, and we will share feedback with our team.
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Review of

Forest Place

from Pauline N (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used Forest Place for a one-week respite stay for my husband. The staff are very caring and work to a professional standard. Nothing is too much trouble for them in making the resident feel welcome and safe in their care. Thank you so much.
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Review of

Forest Place

from Jill R (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Forest Place staff are brilliant, caring and nothing is too much trouble. Always greeted with a smile. They are smiling all the time and happy to help.
My recent loss of my dad was handled with compassion and tender care. I will always be grateful.
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Awards / Recognitions (0)

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