Care Homes Owned by Abbey Total Care Group Ltd in London

My Dad seems to be very happy so I am very pleased.

We have various special events throughout the year, which brings relatives and residents together and brightens up everything. Such as Valentine's, St. Patrick's , Mother's Day, the summer Barbecue all with life music and good food.

My aunt has been for slightly over a month and so far we are all satisfied with level of care.

My last visits were during a spell of very hot weather and the common areas of the building were kept at a comfortable temperature for the residents.

When I first first visited the home the Manger was very welcoming and the staff seemed very friendly. There was a few nurses and carers that was great. And when they were not there it was terrible, there was a few times where my mum was wearing the same clothes the next day, there was times where she smelled, even times where she was really hungry. My mum was on the first floor, entering the lift it smelt terrible walking along the towards mum room the hallway smelt horrible. There was aways 2 male resident shouting for help and no one would look in to see if they were alright. On two occasion a male resident had a black eye. It was frightening to see. In the dining area had to be closed off due to having coach roaches. There was so many things that Me and my family were unhappy with, and when I first told the Manager about my concerns she changed towards me

The staff deserve to be praised for their contribution to nursing in specialist care.

Overall experience is good. There are occasional problems but management takes care of them and shows their support

My husband has been a resident for a short while. His needs are being met by efficient, friendly staff who were quick to identify his likes & dislikes. There is always a friendly atmosphere in the home, and my husband is well cared for.

My dad needs so much help all the time. The staff at Ashbrook are lifesavers. They look after my dad, they give him the help he needs that I cant, He's safe and cared for and the staff are always so polite and caring, despite the nature of the work being so, so difficult. I'm so grateful to them all.

Thank-You,

I have always found staff very friendly and helpful when my wife had a fall she was moved to a better room where they could keep an eye on her better

To all the staff from the nurses, carers and receptionist I say well done.

Staff are always welcoming, friendly and helpful. My Aunt has been in this home for three years and settled in remarkably well. She's very happy there and always says how lovely the staff are. She's fairly independent and her mobility is good, which enables her to make her own way to the garden, which she enjoys. Having been a keen gardener all her life, she enjoys being in the garden and reading her book.

I lost my son in 2019, who was a resident at another care home. His cause of death was choking as he was left unsupervised, which could have been avoided. So when my husband Patrick was transferred to this nursing home, I was very worried and anxious regarding his care. However, since admission to Ravenscroft, I have been very happy with the care given to my husband. All the staff are very empathetic to his needs, and myself and the rest of my family. I feel very relieved that he is getting such good care, which gives me peace of mind.

There's a level of chaos in the nursing home that never seems to settle. It's not dangerous, but it's not calming either. Clothes and items always went missing. Stuff was always being moved around, and the carers didn't clear out his room much, so there'd just be piles of things at times in his cupboards. Things would break, and it would take weeks to get changed. There are also cockroaches in the kitchen. The staff are overworked, and some of them do not speak English well, so they do not understand your instructions, or you end up spending a lot of time explaining things. Staff are overstretched, whilst the management team and staff are trying their best. There's a lack of resources. There are many things that need improvement, including accessibility outside the building. The rooms are a decent size, but I think the overall nursing home needs refurbishing, more resources and staff. However, I am grateful for their efforts to take care of my relative as he has severe needs.

Thank you to everyone at Moreland House for their support during such a difficult time. I would happily recommend this care home.

Excellent staff, very polite and clean. Lee is very good. All excellent.

Good.

I am not responsible or involved in the financial side of my aunts care. Therefore I am unable to give a rating for 'value for money'

the home offers a very high standard of care for my aunt, and I am pleased to say this is done with compassion and love.

Very satisfied with the care she receives. She is treated as an individual and is included in activities despite her limitations. Staff are friendly and the home is kept clean. Independence is encouraged as far as possible and she is well settled.