Care Homes Owned by Abbey Total Care Group Ltd in London

The staff are working with people who are suffering from dementia which is harrowing, but they are understanding and the people in their care are well supervised.

Every member of staff treated her with dignity, respect and genuine compassion. They were always approachable, supportive and willing to help, keeping me informed and offering reassurance whenever it was needed.Thanks to the excellent care she received, my aunt recovered sufficiently to return home, something I am incredibly grateful for. I cannot thank the nurses, carers and wider team enough for everything they have done. Their care and dedication made a real difference, and I would highly recommend this home.

I must commend the support I have received since my father has gone on to end of life care. The nurses, care co-ordinators and most importantly the carers have supported both my father and myself to enable my father to remain stable. He has been eating and drinking well. Taking his medication. The staff liaised with the 999 services and this was followed up by the GP on call. I have been so relieved that my father is able to remain here and be cared for by the outstanding nurses who face critical care with a calm and professional approach. I can't thank them enough.

My brother has been in Woodlands Care Home for the past 11 years and I have known him to be looked after and cared for with high standards. They have improved in standards and management in all departments.

my father only received a few days care at Abbey Care Complex as he was an end of life patient. The managers and staff are all so lovely and compassionate. They tended to his every need at every time of the day and night and allowed the family the time they needed to be with him in his last hours. Nothing was too much trouble for them. They spoke to my dad in such a lovely warm way, even when he was sleeping in his last day. I will never forget how they helped him. Thank you to everyone.

Our father was transferred to Abbey Care Complex as a fast-track end-of-life patient. During his very brief stay the care he received was amazing. The staff went above and beyond to make sure he was settled in, comfortable and pain free In his final hours the staff were on hand for anything we needed. They treated our dad with the upmost dignity and we are forever grateful for everything they did.

We as a family cannot thank the staff enough for their care given to my husband. They gave us peace of mind that he was well cared for. The staff became friends to us all and we miss seeing them on a regular basis. We will never forget each and every one of them.

But a great shout out goes to John the Homes 'chief entertainments officer' who really makes an effort with the residents getting them all included in the activities and his great quizzes that sometimes I will partake but never win. Keep up the great work. Matt

Thank You everyone.

The team ( 2nd floor) took care of our dad with compassion and dignity. The staffs holistic approach to residents was often seen, especially in challenging times when someone appeared confused and agitated.

Dads room was clean and bright and the day room sometimes offered games or music creating a happy and relaxed atmosphere and providing stimulation for residents and visitors alike.

The food choices looked somewhat limited and 'samey', just not very appealing to the eye. As constructive feedback, I do think they could be better thought out in view of the general age of residents and what their long term memory might identify with .That is to say chicken nuggets, sausage rolls and chips are dry and pretty indigestible (especially if not served immediately) whereas desserts like jelly/ ice cream proved popular.

Our family sends heart-felt thanks to you all for your professionalism and dedication to caring for our dad in what was an emotionally challenging time for our family.

Staff are considerate and caring. All levels of staff listen to both residents and their families/partners and act upon complaints and all other issues including health and mental wellbeing.

My husband has resided at Parkview a little over 3 months now with dementia. I waited to give a review until I fully assessed the home. I can honestly say since his first day admission I have not been disappointed in anyway with the above and beyond care he has and continues to be given. All the wonderful staff from management, nurses, carers, activity, receptionist, cleaners are all very professional, competent and friendly, each with smiley faces reassuring residents and family alike. Nothing is ever too much when approached. I think the staff must all be hand picked!. It's such a peace of mind know that one's loved one are being well looked after. The food is adequate with the morning milk shakes a good healthy nutritional plus. The home is currently having some refurbishments, but the radiator covers, and bathrooms could do with updating I guess this comes down to affordability. The most important thing to my mind is the exceptional care and compassion that is provided throughout I can highly recommend Parkview Nursing Care Home and I wish to thank each wonderful hard working member of staff.

Mum is very well looked after at Bridge House, she has a small room with its own toilet, all of which is kept spotlessly clean. Her wardrobe has doors and drawers that don't close properly and I have noted this on in-house reviews 3 times now but nothing has been done. Bridge House has recently been redecorated inside and flooring and soft furnishings have also been renewed very nicely. The food is fresh and varied with a choice of 3 hot dishes a day, sandwiches and soup, fruit and desserts are served later in the day. Mum always has lots of drinks throughout the day and biscuits and cake if she wants it. Birthdays are always celebrated with a huge bakers made cake and lots of congratulations from everyone. Medical attention is excellent and admin is handled quickly and efficiently by phone, email or face to face this is very much an essential service for family or friends who need help or information regarding anything happening at the home.

My only concern so far is missing clothing & shoes which I have reported.

My sister has been at this home since 14.5.26 she has been well looked after & cared for all the staff are extremely polite & helpful. Keep up the good work.

My Dad seems to be very happy so I am very pleased.

We have various special events throughout the year, which brings relatives and residents together and brightens up everything. Such as Valentine's, St. Patrick's , Mother's Day, the summer Barbecue all with life music and good food.

My aunt has been for slightly over a month and so far we are all satisfied with level of care.

My last visits were during a spell of very hot weather and the common areas of the building were kept at a comfortable temperature for the residents.

When I first first visited the home the Manger was very welcoming and the staff seemed very friendly. There was a few nurses and carers that was great. And when they were not there it was terrible, there was a few times where my mum was wearing the same clothes the next day, there was times where she smelled, even times where she was really hungry. My mum was on the first floor, entering the lift it smelt terrible walking along the towards mum room the hallway smelt horrible. There was aways 2 male resident shouting for help and no one would look in to see if they were alright. On two occasion a male resident had a black eye. It was frightening to see. In the dining area had to be closed off due to having coach roaches. There was so many things that Me and my family were unhappy with, and when I first told the Manager about my concerns she changed towards me