Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 149 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

The majority of rooms are ensuite and the home provides designated spaces for individuals both inside and outside. There is an indoor garden and bistro.

The activities team will ensure that all residents continue to be engaged with the community, take part in life enriching activities and make lifelong memories whilst in the team's care.

Whether you need long term, short term, respite or rehabilitation, they will tailor their approach to meet each residents unique needs. Come in and take a look.
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Care Provided by Ashbrook Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • Self-Funded Nursing Care: £1800 – £2000
  • Self-Funded Nursing Dementia Care: £1800 – £2000
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £2000
The price(s) shown are provided by the care home. Contact Ashbrook Nursing Home for full pricing details and T&Cs.

Contact Ashbrook Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Ashbrook Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visiting at a time that suits residents and their families

Parking

  • There is a small car park and plenty of free off street car parking available.

Ashbrook Nursing Home Reviews (149)

9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.368) out of 10, based on 44 reviews in the last 2 years.
Over all time Ashbrook Nursing Home has 149 reviews.

Overall Experience
  • 80
  • 56
  • 6
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Date Published
  • 149
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  • 44
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Reviewer Connection to Ashbrook Nursing Home
  • 57
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Total of 149, showing 1-20
Review from H S (Daughter of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very polite and clean. Lee is very good. All excellent.
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Review from J K (Nephew of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not responsible or involved in the financial side of my aunts care. Therefore I am unable to give a rating for 'value for money'


the home offers a very high standard of care for my aunt, and I am pleased to say this is done with compassion and love.

Reply from Amit Patel, Business Manager at Ashbrook Nursing HomeHi there,

Thank you for your feedback.

It is very reassuring to hear that your aunt is receiving a very high standard of care delivered with compassion and kindness. Your comments are greatly valued and will be shared with the team.
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Review from E T (Sister of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care she receives. She is treated as an individual and is included in activities despite her limitations. Staff are friendly and the home is kept clean. Independence is encouraged as far as possible and she is well settled.
Reply from Amit Patel, Business Manager at Ashbrook Nursing HomeHi there,
Thank you for your positive feedback. We are delighted to hear that she is very satisfied with the care she receives. It is wonderful to know that she is treated as an individual, included in activities, and encouraged to maintain her independence as much as possible.
We are also pleased that you find the staff friendly and Ashbrook is presented clean and welcoming.
Your comments are greatly appreciated, and we are glad to hear that your family member is well settled and happy in our care.
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Review from Chris J (Brother of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbrook Care Home is a very pleasant environment. The staff are very nice and welcoming. The home is clean and residents are well looked after.
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Review from Linda W (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very happy here and always thought of all staff as her friends. A few weeks ago she had a meeting with a social worker and told him how well she was looked after and how good they all were to her. Activities are always good here and always something for residents to take part in if they want
to. All staff are very kind and always very helpful and genuine.
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Review from J H (Husband of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff really good and home really clean. Only negative is the food is a bit average.
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Review from John L (Husband of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been in Ashbrook N.H. for 16 months and she has settled in very well. I have managed to visit her very regularly and have always found the staff to be very helpful and willing to answer questions about her health and care given. Entertainment is varied and the residents are encouraged to
take part. Towards the end of November there was a quiz night, which was well attended by residents, relatives and friends. I find it hard to find faults. Food, cleanliness of rooms and furniture is very good.
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Review from Deborah L (Sister of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quiz night, a brilliant night, a lot of laughs, happy, jovial atmosphere. Made to feel very welcome.
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Review from Elizabeth W (Granddaughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbrook Nursing home is amazing. My dad had a stay here from Nov 22 - Jan 23. We highly recommend this nursing home so much so, we have our nan staying here 3 years later. Our nan is delighted to be here. She said the staff are amazing. There's nothing they wouldn't do. She doesn't want to be anywhere
else. Her appitite, mood and energy has increased since she came. We are all happy.
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Review from Jacinthe A (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When ever I have visited the care home I found that all the residents are well cared for.
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Review from M H (Partner of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very satisfied.
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Review from Sue W (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has settled into the home and appears well cared for.
Staff are friendly and helpful. Special mention to receptionist and care coordinator.
Rooms spacious and clean.
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Review from P J (Brother of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided by all carers, nurses and all other staff.
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Review from C P (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is cared for extremely well. Every member of staff is excellent, they are kind, caring and do an exemplary job. We are very pleased that our father is at Ashbrook.
Reply from Amit Patel, Business Manager at Ashbrook Nursing HomeHi there, Thank you so much for your lovely feedback. It means a great deal to us to know that your father is happy and so well cared for at Ashbrook. We are very proud of our team, and your kind words will be a wonderful encouragement to them. Knowing that you and your family feel reassured gives us real joy, and we are delighted to be part of your father's care.
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Review from J H (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father became unwell in the home, carers and nurses were very diligent, checking on him. He was admitted into hospital, and I was called regularly by staff checking on his progress. When he returned to the home, the staff were amazing, again, checking on him and caring for his needs and supporting
him and myself. Thank you to all the team on every level.
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Review from Jackie H (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my Mum she always seems happy and her room is clean and tidy and my Mum always looks nicely dressed and she gets nice meals and the staff are nice and friendly and always willing to help if it is needed.
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Review from Peter A (Husband of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very caring, clean and professional. e
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Review from Mary S (Sister-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the experience I've had visiting other nursing homes from what I have seen when I visit Ashbrook. They are hard to beat.
Bonnie is my sister-in-law and I could not wish better that could follow the love and care of her husband john.
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Review from Becky W (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is so happy and very well looked after. It is very obvious the great bond he has built up with the care staff. Every time I come to visit Dad he is in great spirits.
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Review from Helen G (Friend of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always very enjoyable to come and visit, the staff are very welcoming and treat the residents with kindness and respect. It's clean, bright, and there's always a happy atmosphere. The staff go out of their way to make sure the residents have everything they need and they are always ready with
a smile.
Reply from Amit Patel, Business Manager at Ashbrook Nursing HomeHi there, Thank you so much for your lovely words. We're really pleased that you enjoy visiting us at Ashbrook and that you feel the home has a happy and welcoming atmosphere. Our team works hard to ensure our residents are cared for with kindness and respect, and it means a lot to them to know this is noticed and appreciated.
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Current Review Score: 9.4 (9.368)

Overview of Review Score

The Review Score of 9.4 (9.368) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.368 for Ashbrook Nursing Home is calculated as follows: ( (272 Excellents x 5) + (172 Goods x 4) + (56 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 511 Ratings = 4.368
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashbrook Nursing Home

What types of Care is Ashbrook Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashbrook Nursing Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Ashbrook Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashbrook Nursing Home to the centre of Romford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Nursing Home to verify any information. View our terms and conditions. Ashbrook Nursing Home has an Enhanced Service - more info.