Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 137 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (137)

Total of 137, showing 1-20
9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.434) out of 10, based on 57 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 137 reviews.

Overall Experience

  • 73
  • 53
  • 4
  • 2
  • 5

Date Published

137
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Review from G C (Son of Resident) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My then 81 year old mum was submitted in Feb. When I visited a few days later to my horror I found mum with a horrendous black eye and half her face and head completely bruised. Nobody from the home knew what had happened or how mum sustained her injuries. They hadn't informed the family of an incident
or called an ambulance. Totally appalling. The manager couldn't shed any light and quickly told me and my brother mum was not welcome due to our reaction. We naturally reacted how anyone would. So mum was homeless. I insisted an ambulance was called. Mum was taken to the hospital that day. She could walk then but quickly lost that ability in the hospital. Over 5 months later the family are still waiting for answers. The home has still not provided their report. I would strongly advise caution when putting a loved one in this place. Something happened to my mum. It seems like the home do not want anyone to know the truth. Please take note of this and stay clear. It has ruined mum's life.

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Review from William S (Son of Resident) published on 6 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately the experience of my mum was poor and not recommended. I don't' write reviews often.
My mum came here from hospital to free a hospital bed. I was in the process of moving her nearer to my family. She was only a resident for 3 weeks. Here we go.


The food was average
No one asks a

visitor if they would like a hot drink. Even if staff are not busy and just sitting in the same room. I once asked for a tea for my mum and got coffee, if you get the small details wrong. You wont get the big things right.
I was not aware my mum went into the gardens on the ground floor once. Despite the heat.
On the 2nd floor they have 2 flicking lights for the 3 weeks she has been there. No change.
My wife was asked to fill in numerous papers of information. Only to be rang at 9 pm for the same!
My mum has now died. My wife and I went to pick up some pictures and a rosary. We asked for the balance of her account. Only to be told. Come back in two weeks as the person is on holiday!!!!!

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Review from Blaise H (Granddaughter of Resident) published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home is always clean and tidy, staff are always friendly and helpful.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Hi there, we are pleased to hear that you find our nursing home clean and tidy, and that our staff are consistently friendly and helpful. Your comments are greatly appreciated and will be shared with the team, as they reflect our ongoing commitment to providing a high standard of care and a welcoming environment for all our residents and visitors.

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Review from Linda W (Daughter of Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Ashbrook and it is now nearly 5 years since she has been here. She is very settled and thinks of all the staff as her friends. All staff are very helpful and polite. Very good activities to suit all residents, and they are encouraged to take part. She is always well looked after
and I am very happy she can be content here.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Hi there, Thank you for your kind feedback. We are pleased to hear that your mum is happy and settled at Ashbrook and that she considers our staff her friends which we feel is highest form of compliment. It is our main priority to provide a caring, respectful, and engaging environment for all our residents. Your appreciation means a great deal to the entire team, and we are really happy to know she feels content and well cared for.

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Review from K M (Daughter of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbrook cared for my dad fantastically! He was treated with dignity and respect. I cannot fault his care.

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Review from John L (Husband of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Ashbrook for 6 months. She is always clean & well dressed & her room is clean & tidy. She is encouraged to do things for herself & keep mobile with minimum assistance. As well as being cared for physically residents are encouraged to suggest activities & food they would like introduced.
I learned recently that traditional pie, mash & liquor has been added to the lunchtime menu once a month this followed requests from residents & well received trials in January & February. The staff do a brilliant job.

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Review from Becky W (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy, he seems very happy with his care and food. When I've come into see dad the staff are always very welcoming and aminable if I have any questions. Dad's room is always clean + warm. If puts mine + mum's mind at rest. Thank you.

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Review from C P (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is quite a new resident and we are very pleased he is at Ashbrook. All the staff are extremely kind and caring and look after all their residents with kindness and respect. The home is kept extremely clean in all areas. My father is always smart and his clothes are always freshly laundered.
We are grateful to everyone at Ashbrook for taking such wonderful care of dad.

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Review from Marilyn M (Cousin of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.

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Review from R P (Sister of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Hi there, Thank you for your review. We are pleased to hear the positive experience with the home. We work tirelessly to ensure our residents and their families are welcomed in the warm and respectable atmosphere and it is encouraging to hear when our visitors give positive feedback. Please do contact the team in house should you require any assistance who will be happy to assist.

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Review from M R (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very pleased with my dad's care. No problems at all.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you so much for your review and kind words. We are pleased to hear about the positive experience you had with the care your father received. Please do reach out to our in-house team should you require any assistance.

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Review from J H (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff within the home are both caring and supportive and put both my Fathers needs and other residents first.
Sometimes I feel the staff could do with some extra hands to assist with their duties and for the extra care needed.
Special mention to the activities coordinator who does an excellent
job of entertainment and her focus and interaction with the residents and my Dad is first class.
Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.

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Review from J H (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my Mum she seems to be happy and she is well looked after, she enjoys her meals and her room is always clean and tidy.

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Review from I A (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Ashbrook for four years now. She is now very settled and is well cared for by the care staff on the Ash Unit.
The home is very clean, the staff are friendly, the food served is always well-presented and you have a choice.
The activities for residents have improved in recent months
but these could be improved further with more regular daily activities to keep residents occupied.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you for your review. It's great to hear that your mum is well cared for and settled at Ashbrook. It's also good to know the home is clean and the staff are friendly. It is also good to hear that the activities are improving in the home, we will continue working to enhance the daily activities for residents in the home.

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Review from T W (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.

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Review from Howard L (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not
always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.

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Review from Elizabeth T (Sister of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.

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Review from Michaela C (Granddaughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with
everything so far.

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Review from J H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always excellently clean, the staff at every level are friendly and caring to residents and family members. They keep family members informed of any problems promptly and the care given is the best.

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Review from M J (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff work hard.
Entertainment is really good for residents.
Overall Management is approachable.
Food could be better instead of sandwiches a hot meal in the evenings.
Maintenance could be better on squeaky doors and broken beds.

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Ashbrook Nursing Home is calculated as follows: ( (372 Excellents x 5) + (235 Goods x 4) + (53 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 671 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Ashbrook Nursing Home

What types of Care is Ashbrook Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashbrook Nursing Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Ashbrook Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashbrook Nursing Home to the centre of Romford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Nursing Home to verify any information. View our terms and conditions. Ashbrook Nursing Home has an Enhanced Service - more info.