Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 137 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (137)

Total of 137, showing 41-60
9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.434) out of 10, based on 57 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 137 reviews.

Overall Experience

  • 73
  • 53
  • 4
  • 2
  • 5

Date Published

137
15
31
57
80

Review from Christine G (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to the home from the hospital and was very unsettled. Staff are kind and patient, and he became much calmer. Carers are smiley and friendly and also look after the visitors. The staff are good, and some are exemplary. I appreciate the effort put in to keep residents as active and involved
as individually possible. Much of the well-being is generated by the excellent lady in charge of the unit my husband is in.

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Review from R S (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff all are very helpful and kind. The rooms are clean and tidy. The food is prepared well. There are many activities always going on. The location is easy to get to.

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Review from Ellis S (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad's care is very good.
Caring staff.
Good communication with me.
They meet my dad's medical needs.

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Review from P M (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and attention to Mum is first class, although I wish Mum's eyes were checked out. I have mentioned this on many occasions to no avail. Whenever I have a problem it's sorted out very quickly (apart from mum's eyes).

Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your lovely review. Our opticians visit every six months only. If you wish for us to arrange a visit with the local optician please can you let the nurses know.

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Review from Susan F (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mum is getting. I can say the staff are marvellous - I appreciate it is not and easy job. Food is amazing, everyone is catered for their needs. Lots of good ideas for keeping the residents doing activities.
Well done Ashbrook.

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Review from Joseph D (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean premises, polite and helpful staff.
Flexible where possible.

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Review from Nicola F (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Ashbrook Nursing Home since June 2023 and we are happy with the cursor you received. Staff are courteous and caring, they attend to her needs. They are accommodating and will offer us chairs, tea, coffee etc. If we have any issues we speak to the nurse and she immediately steps in
to resolve the issue medical or otherwise, also keeping us updated about Mum's health. Mum is happy and that is mostly down to the care she receives.

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Review from Mary M (Friend of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good atmosphere.
Staff friendly and helpful.
Very clean.
Patients attended to swiftly.
Very good.

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Review from D R (Niece of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied. The only problem we have is the loss of washing and missing items. We have asked for his own washing basket (in which he now has). We do all his washing by taking this home. Hopefully, we have now reached an agreement, nothing is to leave his room.
We are very pleased with how
my uncle is looked after.

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Review from W I (Resident) assisted by family/friend published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. There is plenty to eat and drink, though food quality can be variable, with some meals more appetising than others.
The laundry system needs and overhaul - they are often marked up by staff with the resident's room number (instead of their name) but still go AWOL.
I often wear clothing to the wrong room and items of my clothing are often missing- presumably in someone else's room!

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Review from John H (Sister of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have an excellent rapport with residents. Activities this morning was playing with balloons and a good time was had by all residents and staff.
A genuine relationship has been formed between residents and staff.

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Review from Deborah S (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives excellent care and safeguarding. There's regular, shared information and we feel included in all Mum's care needs and decision-making. There's a strong partnership between us and the nursing home.
Mum is treated with dignity and staff use compassionate language when speaking to Mum.
As a family, we also feel included and respected. Well done Ashbrook Nursing Home. Food is excellent too.

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Review from Harminder S (Brother of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashbrook Nursing Home is a nice, well-managed care home. All the staff are friendly, professional and caring people. General experience is very good, always managed to sort out issues whenever any occurred.
Criticism, been visiting for a few months to see my sister and experienced a faulty lift which
has not been rectified. It keeps saying overload and the last person should leave when I am the only user. Chairs for visitors in rooms are scarce, managed to find one but it would be nice to have one in the rooms.

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Review from Claire H (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely and caring. Mum has settled in and thriving. I feel confident in her care and commitment of the staff. Updated on social media with pictures is a nice touch.
The only downside, mixing clothing with other residents occasionally. Must label everything!

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Review from Marion E (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third care home Mum has been in and the best by miles. Staff are helpful and caring. Food is excellent and there is always something going on to amuse the patients.

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Review from Linda S (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my mum is very good. All staff are very attentive. All my mum's needs are given to a high standard.

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Review from G G (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He always seems happy to be here. He likes joking with the staff and enjoys the food.

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Review from Lissa C (Niece of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbrook Nursing Home was clean, professional and knowledgeable. I found the staff very helpful and friendly. All staff that I spoke to were kind and informative, especially when my uncle passed away and helped to make it a non-stressful experience. Many thanks to the team for allowing him to pass with
dignity.

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Review from S D (Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a stay in hospital, I had a pleasant stay in the Ashbrook Nursing Home. The staff looked after, a very well and I was able to regain my strength and am now looking forward to returning home to my own home.

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Review from Sue J (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away last week. I am so so grateful to Sister and her staff on Cedar Unit. My Mum was well looked after. Always looked neat and tidy and happy, despite her dementia. All nurses and carers were friendly, caring and considerate. Mum only went to the care home in November and we were reluctant
to put her in as you hear terrible stories of care homes. My brothers had done an amazing job of looking after her before that but it became too much for them. If we had known how good Ashbrook was going to be we would have been happy for her to go in earlier. I cannot thank the staff enough for all that you did to make my Mum's last days comfortable and all the support you gave to me and my family.

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Ashbrook Nursing Home is calculated as follows: ( (372 Excellents x 5) + (235 Goods x 4) + (53 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 671 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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