Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
Review Us
9.4 141 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!
Show Ashbrook Nursing Home on the Map

Care Provided by Ashbrook Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (141)

9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.419) out of 10, based on 59 reviews in the last 2 years.
Over all time Ashbrook Nursing Home has 141 reviews.

Overall Experience
  • 75
  • 54
  • 5
  • 2
  • 5
Date Published
  • 141
  • 11
  • 32
  • 59
  • 82
Reviewer Connection to Ashbrook Nursing Home
  • 56
  • 26
  • 8
  • 7
  • 7
  • 6
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 141, showing 81-100
Review from Barbara H (Sister of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. Good care. Very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Holly A (Granddaughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are great, very thoughtful and efficient. They try and connect to residents to provide them with the best-tailored care to them. My grandad absolutely loves it here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy B (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody in this home is very happy, cheerful and always ready to help if you need it. His particular nurse is always ready to give updates on my father's condition and very informative about his care plan. My father is happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Wife of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been sent here from hospital following a stroke and after a few hiccups, everything is fine. The staff are all friendly and caring and everything is spotlessly clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K K (Sister of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind, helpful and considerate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Friend of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nursing home staff friendly.
My friend's room is clean, tidy, and pleasant.
There are regular pastimes and entertainment to enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David M (Son of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashbrook Nursing Home is of a good standard, the staff are both caring and attentive and my mother is happy and well cared for.
Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for taking the time to review our care home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith D (Husband of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am gladdened that my wife is in a safe environment and is looked after by caring staff. I believe her to be happy and enjoying the food, has made comments about the chef.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve D (Friend of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food, room, and care - excellent.
Contact from outside to the required floor could be better - but with the new receptionist (very nice on the phone) this has improved.
A member of staff in particular on Cedar has been very informative as my friend is at end-of-life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole B (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father was transferred to Ashbrook after a long stay in hospital. After initial concerns I spoke with management who took notice and acted immediately. This gave me more peace of mind and my father seemed more content. I have found staff on the Beech Unit to be kind, courteous, and compassionate.
A pleasant, friendly welcome helped me to accept the situation of my elderly father. Daily activities are entertaining and fun which is wonderful to see and greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Woo N (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum transferred here from hospital. The treatment she has sustained there is appalling, in the process of moving mum as soon as possible. Been reported to safeguarding.
Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your review and I am sorry that your experience was not a positive one. We work transparently with the safeguarding team and endeavour to learn from any omissions we make.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane S (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please do not let your loved one be discharged by the hospital to Ashbrook Nursing Home, Cedar Level 2 ward. Sadly for a non-dementia patient, this ward is totally inappropriate. A catalogue of errors, including giving the wrong medication have occurred in just 36 hours. Safeguarding was raised and
a CQC investigation is underway.
You have a voice! You need to be that voice for your loved one when they are in need.
Don't let the hospital tell you it has to be Ashbrook - we didn't realise that - look up NHS approved discharge homes and tell the hospital you prefer whichever one it is ..... discuss it with them, don't just accept. We didn't know and so regret the upset and stress our Mum has been through.
We're moving her ourselves, at our own cost, to somewhere which we hope is safe, secure, and above all caring of their residents.
Good luck, it's a minefield!
Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your review and I am sorry that your experience has not been good at Ashbrook. We welcome any investigation by CQC and the safeguarding team.
All families are welcome to view the home and meet our residents, staff and talk to other families.
We wish you and your mother all the best at the next placement.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Daughter-in-law of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have been attentive and my mother-in-law appears extremely content which has alleviated our worries. Always ready to answer questions/queries/concerns.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry H (Husband of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the best part of 3 years, my wife was cared for at Ashbrook. In that time I am satisfied that she was very well cared for.
Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your review and we are pleased that you were happy with the care given to your wife over the last three years.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Egle W (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am happy with the care home and staff who look after Mum. If there is an issue, it gets rectified. Cleaning staff are also very friendly to residents. Not so sure about laundry - clothes are washed at high temperatures, therefore shrinking. I have to buy clothes regularly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Son of Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly our Mum was only in residence for around 6 weeks after suffering a stroke in January. However, the staff we encountered were extremely caring and helpful. They really seemed to have her best interests at heart, as if she was one of their own family. They really tried their best to encourage Mum,
but she had sadly given up the fight.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey S (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not a good home for your loved ones. In my opinion, they lack the skilled carers for critical care and the care plan put in place by the hospital for my father was not followed correctly. Unfortunately, my father died within 10 days following admission. He was left in his chair for 6 hours without being
position changed, visualised or continence needs not always met. There was no intervention from the SALT team as requested. Unit 2 is highly understaffed. On arriving the day he died, I found him unsupported in the bed and in a very unkempt state shivering in urine. I had to alert them to urgently tend to him. He died 4 hours later. They showed no empathy. We are all thoroughly disgusted and heartbroken. His death came 2 days before his 60th wedding anniversary. Do not allow this to happen to your family members.
Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Dear Tracey, I am sorry that you feel the service received by your father was not a positive experience for you all. We are more than happy for you to discuss any concerns in person with us and happy to learn from any omissions in our duty of care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Sister-in-law of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at the care home are very caring. The receptionist is excellent at her job. It's a shame that covid happened and the residents had to endure being separated from their loved ones.
Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you so much for taking the time to post this positive review! We will share your kind words with everyone at Ashbrook Nursing Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Antony S (Son of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the home has been excellent. The staff are attentive and caring, always happy to be around to help and support my elderly father. During covid-19 times they have been very understanding and helpful to the family to enable access when possible. Very pleased with the home in every aspect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L O (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the help that my mother is receiving.
Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review! I will share it with the team at Ashbrook Nursing Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.419 for Ashbrook Nursing Home is calculated as follows: ( (386 Excellents x 5) + (233 Goods x 4) + (61 Satisfactorys x 3) + (8 Poors x 2) + (6 Very Poors x 1) ) ÷ 694 Ratings = 4.419
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Nursing Home to verify any information. View our terms and conditions. Ashbrook Nursing Home has an Enhanced Service - more info.