Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 137 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (137)

Total of 137, showing 61-80
9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.434) out of 10, based on 57 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 137 reviews.

Overall Experience

  • 73
  • 53
  • 4
  • 2
  • 5

Date Published

137
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31
57
80

Review from Justin C (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant home for my father. The staff are amazing and so are the many activities that are offered. He is prone to getting UTIs and we have had to report that he has been unwell on three separate occasions, instead of his 1:1 carer noticing this. We have asked the duty nurse that a litmus
test on his urine is done weekly to find if any infections have been found so that treatment can be given before the infection gets too bad. Communication from Ashbrooks can be improved (ie: changes to medication). We would like to have regular carers who know my father to provide 1:1 care, rather than new staff or bank staff. Overall we are very happy with the care given to him and the support given to us, his family. Thank you for everything you do at Ashbrooks.

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Review from Richard C (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just come to Ashbrook this week and everyone here has been so kind, respectful, it has restored our faith in human nature. God bless everyone at Ashbrook.

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Review from H S (Friend of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All facilities are good.

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Review from A W (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always nice, polite staff. Mum is happy here and enjoys doing the activities here.

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Review from J W (Granddaughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are willing to listen and help, clean and tidy. Visiting hours could be a little longer by a few hours on certain days for people that work longer hours during the week.

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Review from B C (Wife of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After leaving hospital (under the Discharge to Assess framework), my husband has been at Ashbrook about three weeks at the time of writing this review. We have visited almost every day. Ashbrook is a modern care home, and so far seems clean, secure and well-managed. The management have been helpful
when I had questions about his care. I appreciate that the staff have been kind in caring for my husband, even though his dementia and delirium mean he vigorously resists the personal care he needs.

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Review from S G (Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care home staff are excellent and should receive a substantial pay increase! Brilliant through pandemic!

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Review from T A (Brother of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with this home so far, so would recommend. Well done to Cedar Unit.

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Review from Helen H (Wife of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to see my husband so settled in the home. He says it is like being in a hotel. He is happy that his social needs are being met. The staff are polite and caring. The food seems to be of good quality and the rooms are regularly cleaned. There are plenty of activities.

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Review from L P (Relative of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, clean, friendly care home! I think it's brilliant animals welcome as communal pets. Staff do well attending to needs of residents. Maybe at meal times the residents need some form of clothing protection for dropped foods.

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Review from E F (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy my mother is well taken care of all thanks to Cedar staff.

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Review from P M (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When mum first came in both my brother and I were well imnpressed. Since then we couldn't ask for better care. Both nurses and carers are first class. If tere is ever a problem this is sorted out immediately. There is only one thing Mum is missing the most and that is chips. She loved her fish and chips.

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Review from Abi T (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would totally recommend this care home to friends etc. Staff work very hard. Management listens to your opinions and views. Nurses are very good - I have had a few unhappy situations with one particular nurse but have informed management. Extremely clean - cleaners are excellent.

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Review from C D (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a difficult situation when an elderly parent needs additional care. Thank god we found Ashbrook and Cedar Unit in particular. The staff and management have helped us through this difficult period. My mother is now very happy, comfortable and extremely well cared for. A huge thank you to the fabulous
team on the Cedar Unit.

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Review from Ednah Z (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care.

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Review from M G (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is generally very good.
Staff very helpful.
Clean and tidy.
Staff always open to ideas.

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Review from Barbara H (Sister of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Good care. Very helpful.

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Review from Holly A (Granddaughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are great, very thoughtful and efficient. They try and connect to residents to provide them with the best-tailored care to them. My grandad absolutely loves it here.

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Review from Wendy B (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody in this home is very happy, cheerful and always ready to help if you need it. His particular nurse is always ready to give updates on my father's condition and very informative about his care plan. My father is happy and well cared for.

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Review from C T (Wife of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been sent here from hospital following a stroke and after a few hiccups, everything is fine. The staff are all friendly and caring and everything is spotlessly clean.

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Ashbrook Nursing Home is calculated as follows: ( (372 Excellents x 5) + (235 Goods x 4) + (53 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 671 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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