Ashbrook Nursing Home

Well done Ashbrook.

Flexible where possible.

Our mum has been in Ashbrook Nursing Home since June 2023 and we are happy with the cursor you received. Staff are courteous and caring, they attend to her needs. They are accommodating and will offer us chairs, tea, coffee etc. If we have any issues we speak to the nurse and she immediately steps in to resolve the issue medical or otherwise, also keeping us updated about Mum's health. Mum is happy and that is mostly down to the care she receives.

Very good.

We are very pleased with how my uncle is looked after.

The laundry system needs and overhaul - they are often marked up by staff with the resident's room number (instead of their name) but still go AWOL. I often wear clothing to the wrong room and items of my clothing are often missing- presumably in someone else's room!

A genuine relationship has been formed between residents and staff.

Mum is treated with dignity and staff use compassionate language when speaking to Mum. As a family, we also feel included and respected. Well done Ashbrook Nursing Home. Food is excellent too.

Criticism, been visiting for a few months to see my sister and experienced a faulty lift which has not been rectified. It keeps saying overload and the last person should leave when I am the only user. Chairs for visitors in rooms are scarce, managed to find one but it would be nice to have one in the rooms.

The only downside, mixing clothing with other residents occasionally. Must label everything!

This is the third care home Mum has been in and the best by miles. Staff are helpful and caring. Food is excellent and there is always something going on to amuse the patients.

The care of my mum is very good. All staff are very attentive. All my mum's needs are given to a high standard.

He always seems happy to be here. He likes joking with the staff and enjoys the food.

Ashbrook Nursing Home was clean, professional and knowledgeable. I found the staff very helpful and friendly. All staff that I spoke to were kind and informative, especially when my uncle passed away and helped to make it a non-stressful experience. Many thanks to the team for allowing him to pass with dignity.

After a stay in hospital, I had a pleasant stay in the Ashbrook Nursing Home. The staff looked after, a very well and I was able to regain my strength and am now looking forward to returning home to my own home.

My Mum passed away last week. I am so so grateful to Sister and her staff on Cedar Unit. My Mum was well looked after. Always looked neat and tidy and happy, despite her dementia. All nurses and carers were friendly, caring and considerate. Mum only went to the care home in November and we were reluctant to put her in as you hear terrible stories of care homes. My brothers had done an amazing job of looking after her before that but it became too much for them. If we had known how good Ashbrook was going to be we would have been happy for her to go in earlier. I cannot thank the staff enough for all that you did to make my Mum's last days comfortable and all the support you gave to me and my family.

Absolutely brilliant home for my father. The staff are amazing and so are the many activities that are offered. He is prone to getting UTIs and we have had to report that he has been unwell on three separate occasions, instead of his 1:1 carer noticing this. We have asked the duty nurse that a litmus test on his urine is done weekly to find if any infections have been found so that treatment can be given before the infection gets too bad. Communication from Ashbrooks can be improved (ie: changes to medication). We would like to have regular carers who know my father to provide 1:1 care, rather than new staff or bank staff. Overall we are very happy with the care given to him and the support given to us, his family. Thank you for everything you do at Ashbrooks.

My mum has just come to Ashbrook this week and everyone here has been so kind, respectful, it has restored our faith in human nature. God bless everyone at Ashbrook.

All facilities are good.

Always nice, polite staff. Mum is happy here and enjoys doing the activities here.