Ashbrook Nursing Home

All very caring, clean and professional. e

Bonnie is my sister-in-law and I could not wish better that could follow the love and care of her husband john.

My dad is so happy and very well looked after. It is very obvious the great bond he has built up with the care staff. Every time I come to visit Dad he is in great spirits.

It is always very enjoyable to come and visit, the staff are very welcoming and treat the residents with kindness and respect. It's clean, bright, and there's always a happy atmosphere. The staff go out of their way to make sure the residents have everything they need and they are always ready with a smile.

All the staff are excellent. Home is very clean, very pleased with my mother's care.

Everyone has been good. Everyone was very helpful and caring for dad.

My friend has been in for some time now, overall, the care she gets is good. I know the staff are pushed to the limit in the way of "not enough staff". All the staff are friendly and polite, and most of them get on well with the residents. The only thing I would change, and I appreciate it is difficult, but I do believe more staff is needed.

The management team were excellent, helping with the process of getting my Dad into Ashbrook. All the staff are very welcoming. Dad prefers Ashbrook to his previous home. Hyacinth and Aneta are very helpful and cheery. Heidi is always welcoming at reception.

My then 81 year old mum was submitted in Feb. When I visited a few days later to my horror I found mum with a horrendous black eye and half her face and head completely bruised. Nobody from the home knew what had happened or how mum sustained her injuries. They hadn't informed the family of an incident or called an ambulance. Totally appalling. The manager couldn't shed any light and quickly told me and my brother mum was not welcome due to our reaction. We naturally reacted how anyone would. So mum was homeless. I insisted an ambulance was called. Mum was taken to the hospital that day. She could walk then but quickly lost that ability in the hospital. Over 5 months later the family are still waiting for answers. The home has still not provided their report. I would strongly advise caution when putting a loved one in this place. Something happened to my mum. It seems like the home do not want anyone to know the truth. Please take note of this and stay clear. It has ruined mum's life.

My mum came here from hospital to free a hospital bed. I was in the process of moving her nearer to my family. She was only a resident for 3 weeks. Here we go.

My mum has now died. My wife and I went to pick up some pictures and a rosary. We asked for the balance of her account. Only to be told. Come back in two weeks as the person is on holiday!!!!!

The nursing home is always clean and tidy, staff are always friendly and helpful.

Ashbrook cared for my dad fantastically! He was treated with dignity and respect. I cannot fault his care.

Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.

Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.

Have been very pleased with my dad's care. No problems at all.

Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.

The activities for residents have improved in recent months but these could be improved further with more regular daily activities to keep residents occupied.

Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.

Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.

My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with everything so far.