Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 141 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!
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Care Provided by Ashbrook Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (141)

9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.419) out of 10, based on 59 reviews in the last 2 years.
Over all time Ashbrook Nursing Home has 141 reviews.

Overall Experience
  • 75
  • 54
  • 5
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Date Published
  • 141
  • 11
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  • 59
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Reviewer Connection to Ashbrook Nursing Home
  • 56
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  • 8
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  • 5
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Total of 141, showing 21-40
Review from Howard L (Son of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not
always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.
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Review from Elizabeth T (Sister of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.
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Review from Michaela C (Granddaughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with
everything so far.
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Review from J H (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always excellently clean, the staff at every level are friendly and caring to residents and family members. They keep family members informed of any problems promptly and the care given is the best.
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Review from M J (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff work hard.
Entertainment is really good for residents.
Overall Management is approachable.
Food could be better instead of sandwiches a hot meal in the evenings.
Maintenance could be better on squeaky doors and broken beds.
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Review from Sandra I (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
There were issues on several occasions over a number of months where staff were leaving Dad alone in his room with his buzzer out of reach. I had to complain about this a couple of times before remedial action was taken. Thankfully there have been no further problems of this kind in recent weeks.
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Review from J A (Friend of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The residents are cared for with love.
I am very pleased with the care my dear friend is receiving at Ashbrook Nursing Home. All the staff and carers are friendly, helpful and treat the residents with respect and love. The resident's rooms are very clean and the residents are well cared for and I know
that my friend is kept safe for which I am grateful.
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Review from Abida K (Friend of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend in the care home. He is well looked after. Whenever he has appointments I'm always informed. Lots of activities in the care home and my friend enjoys it. The food is great, no problem at all. My friend is always neat and tidy. The carers are friendly. The care home is clean. I'm quite
happy with the care home that my friend is in. Thank you!
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Review from Teri W (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The day-to-day care my mother receives from the carers is excellent. My mum is very settled and seems happy. The entertainment team works tirelessly to help stimulate the patients and create a happy fun environment for them.
They serve a variety of food which always looks lovely and you cannot fault
the cleanliness of the resident's rooms and communal areas.
On a negative side, many of Mum's clothing items have gone missing, even though everything she has is clearly labelled. We have reported this, but unfortunately, none of the items have been found. Perhaps a new laundry system should be put into place, as many other family members of other residents have experienced the same issue.
On the whole, all staff are friendly and helpful and we have peace of mind that Mum is being taken care of by a dedicated team of people. Thank you!
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Review from Martin B (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always polite and professional. Any incidents, however minor are always reported to me. Thoroughly satisfied with this care home.
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Review from F M (Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is about a specific nurse. Beach Ward - In my 20 years of experience as a registered general nurse, registered midwife and staff representative, I find this nurse to be outstanding. She can multitask the needs of residents, I'm sure several at least with complex needs. It is refreshing to see a
nursing home where I don't have to repeat the same thing for months before it gets addressed. Furthermore, she would rightly advise you in your care and truly cares for residents in a time when staff shortage and morale are very low. She's the backbone and a precious asset.
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Review from Mary S (Sister-in-law of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my sister-in-law for the first time at the Ashbrook Nursing Home. I got the distinct impression of a wonderful family, home atmosphere. Patients and staff alike looked happy and contented. I was shown my sister-in-law's room (by her husband) it was clean, comfortable and had a relaxing atmosphere.
The staff were doing jigsaw puzzles, chatting and walking with some residents.
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Review from J H (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my Mum she always seems to be happy, clean, and tidy and she gets nice meals and good entertainment. She has a nice room which is always clean and tidy and the carers are very friendly and helpful.
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Review from S C (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad is getting well looked after and the staff are nice. He is fed well.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you for taking the time to share your experience! We are pleased to hear you are satisfied with the care provided to your father. Your feedback is important to us, and it helps us continue improving.

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Review from S S (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Ashbrook for approximately 1 year, she loves the staff and has settled well. Unfortunately, we are moving so have found a home nearer to where we are going. If Mum doesn't settle we will certainly be asking to come back to Ashbrook.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you for your valuable feedback. We are pleased to hear that you are satisfied with the care provided by our staff. We wish the very best to your mother and you in settling into a new environment, we will be more than happy to receive your mother back in our care should the situation arise.

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Review from Geraldine L (Sister of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother received the very best care during his time at the nursing home. He was the happiest he had been for a long time. The staff went above and beyond to encourage him to eat and make him comfortable.
Knowing that he was safe and cared for made a huge difference to the family so we thank you
all from the bottom of our hearts.
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Review from J L (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only at Ashbrook Nursing Home for a month, but during this period, she was very happy and settled. From the beginning, the staff treated her with dignity and respect. The staff were all friendly, and always made us feel very welcome and part of the family. When we had any concerns, they were
dealt with immediately; especially by the manager. On one occasion, mentioned that Mum's nails needed cutting. The next day, I saw they'd been manicured.
During her stay, she had a few falls. Whenever this happened, we were notified immediately. On these occasions, we had conversations about what could be done to prevent this. This resulted in a new bed being provided to further minimise the risk. Another point is that the home respected all faiths. We are Jewish, and Mum wanted to light candles on our Sabbath. The home obliged by providing battery candles and a laminated sheet for the carers to use with Mum if she needed prompting. My family and I would like to thank all the staff for their dedication and professionalism whilst caring for Mum. We have no hesitation in recommending Ashbrook Nursing Home.
Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your lovely comments. It was our pleasure caring for your mother in her last weeks of life.

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Review from Carol B (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into the nursing home as he was very poorly with Parkinson’s and Dementia. From the moment he arrived, he was treated with care and respect. He had 1-2-1 care, and his carers were so friendly to us all. The home provided loads of activities, and they included Dad as best as they could. Sadly
Dad passed away on the 3rd March, but the few weeks he spent at Ashbrook Nursing Home gave us the peace of mind that we needed, knowing that he was being well looked after. Thank you all so much for all you did for Dad and us as a family
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Review from Rubinder F (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The senior staff and care workers helped my mum from being bedbound to walking with a Zimmer frame. My mum felt loved, cared for and part of a community. The care home manager and senior nurse helped with my mum's medical needs in an empathetic way and provided genuine support.
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Review from J F (Son of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very friendly and helpful and easy to discuss any issues that may arise. The home is kept very clean and tidy.
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Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.419 for Ashbrook Nursing Home is calculated as follows: ( (386 Excellents x 5) + (233 Goods x 4) + (61 Satisfactorys x 3) + (8 Poors x 2) + (6 Very Poors x 1) ) ÷ 694 Ratings = 4.419
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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