Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 146 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!
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Care Provided by Ashbrook Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Contact Ashbrook Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashbrook Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (146)

9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.395) out of 10, based on 48 reviews in the last 2 years.
Over all time Ashbrook Nursing Home has 146 reviews.

Overall Experience
  • 77
  • 56
  • 6
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  • 5
Date Published
  • 146
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  • 48
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Reviewer Connection to Ashbrook Nursing Home
  • 57
  • 26
  • 8
  • 8
  • 7
  • 6
  • 6
  • 6
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
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  • 2
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Total of 146, showing 21-40
Review from Blaise H (Granddaughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing home is always clean and tidy, staff are always friendly and helpful.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home
Hi there, we are pleased to hear that you find our nursing home clean and tidy, and that our staff are consistently friendly and helpful. Your comments are greatly appreciated and will be shared with…read more
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Review from K M (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbrook cared for my dad fantastically! He was treated with dignity and respect. I cannot fault his care.
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Review from Marilyn M (Cousin of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.
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Review from R P (Sister of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home
Hi there, Thank you for your review. We are pleased to hear the positive experience with the home. We work tirelessly to ensure our residents and their families are welcomed in the warm and…read more
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Review from M R (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been very pleased with my dad's care. No problems at all.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home
Thank you so much for your review and kind words. We are pleased to hear about the positive experience you had with the care your father received. Please do reach out to our in-house team should you…read more
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Review from J H (Son of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff within the home are both caring and supportive and put both my Fathers needs and other residents first.
Sometimes I feel the staff could do with some extra hands to assist with their duties and for the extra care needed.
Special mention to the activities coordinator who does an excellent
job of entertainment and her focus and interaction with the residents and my Dad is first class.
Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.
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Review from I A (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Ashbrook for four years now. She is now very settled and is well cared for by the care staff on the Ash Unit.
The home is very clean, the staff are friendly, the food served is always well-presented and you have a choice.
The activities for residents have improved in recent months
but these could be improved further with more regular daily activities to keep residents occupied.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home
Thank you for your review. It's great to hear that your mum is well cared for and settled at Ashbrook. It's also good to know the home is clean and the staff are friendly. It is also good to hear that…read more
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Review from T W (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.
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Review from Howard L (Son of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not
always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.
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Review from Elizabeth T (Sister of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.
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Review from Michaela C (Granddaughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with
everything so far.
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Review from M J (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff work hard.
Entertainment is really good for residents.
Overall Management is approachable.
Food could be better instead of sandwiches a hot meal in the evenings.
Maintenance could be better on squeaky doors and broken beds.
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Review from Sandra I (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
There were issues on several occasions over a number of months where staff were leaving Dad alone in his room with his buzzer out of reach. I had to complain about this a couple of times before remedial action was taken. Thankfully there have been no further problems of this kind in recent weeks.
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Review from Abida K (Friend of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend in the care home. He is well looked after. Whenever he has appointments I'm always informed. Lots of activities in the care home and my friend enjoys it. The food is great, no problem at all. My friend is always neat and tidy. The carers are friendly. The care home is clean. I'm quite
happy with the care home that my friend is in. Thank you!
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Review from Teri W (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The day-to-day care my mother receives from the carers is excellent. My mum is very settled and seems happy. The entertainment team works tirelessly to help stimulate the patients and create a happy fun environment for them.
They serve a variety of food which always looks lovely and you cannot fault
the cleanliness of the resident's rooms and communal areas.
On a negative side, many of Mum's clothing items have gone missing, even though everything she has is clearly labelled. We have reported this, but unfortunately, none of the items have been found. Perhaps a new laundry system should be put into place, as many other family members of other residents have experienced the same issue.
On the whole, all staff are friendly and helpful and we have peace of mind that Mum is being taken care of by a dedicated team of people. Thank you!
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Review from Martin B (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always polite and professional. Any incidents, however minor are always reported to me. Thoroughly satisfied with this care home.
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Review from F M (Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is about a specific nurse. Beach Ward - In my 20 years of experience as a registered general nurse, registered midwife and staff representative, I find this nurse to be outstanding. She can multitask the needs of residents, I'm sure several at least with complex needs. It is refreshing to see a
nursing home where I don't have to repeat the same thing for months before it gets addressed. Furthermore, she would rightly advise you in your care and truly cares for residents in a time when staff shortage and morale are very low. She's the backbone and a precious asset.
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Review from S C (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad is getting well looked after and the staff are nice. He is fed well.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home
Thank you for taking the time to share your experience! We are pleased to hear you are satisfied with the care provided to your father. Your feedback is important to us, and it helps us continue…read more
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Review from S S (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Ashbrook for approximately 1 year, she loves the staff and has settled well. Unfortunately, we are moving so have found a home nearer to where we are going. If Mum doesn't settle we will certainly be asking to come back to Ashbrook.
Reply from Amit Patel, Business Manager at Ashbrook Nursing Home
Thank you for your valuable feedback. We are pleased to hear that you are satisfied with the care provided by our staff. We wish the very best to your mother and you in settling into a new…read more
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Review from Geraldine L (Sister of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother received the very best care during his time at the nursing home. He was the happiest he had been for a long time. The staff went above and beyond to encourage him to eat and make him comfortable.
Knowing that he was safe and cared for made a huge difference to the family so we thank you
all from the bottom of our hearts.
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Current Review Score: 9.4 (9.395)

Overview of Review Score

The Review Score of 9.4 (9.395) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.395 for Ashbrook Nursing Home is calculated as follows: ( (308 Excellents x 5) + (182 Goods x 4) + (57 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 559 Ratings = 4.395
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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