Submit a Review for Ashbrook Nursing Home
217 Chase Cross Road, Collier Row, Romford, RM5 3XS
View Full Details of Ashbrook Nursing HomeLatest Reviews for Ashbrook Nursing Home
11 August 2025
My then 81 year old mum was submitted in Feb. When I visited a few days later to my horror I found mum with a horrendous black eye and half her face and head completely bruised. Nobody from the home knew what had happened or how mum sustained her injuries. They hadn't informed the family of an incident or called an ambulance. Totally appalling. The manager couldn't shed any light and quickly told me and my brother mum was not welcome due to our reaction. We naturally reacted how anyone would. So mum was homeless. I insisted an ambulance was called. Mum was taken to the hospital that day. She could walk then but quickly lost that ability in the hospital. Over 5 months later the family are still waiting for answers. The home has still not provided their report. I would strongly advise caution when putting a loved one in this place. Something happened to my mum. It seems like the home do not want anyone to know the truth. Please take note of this and stay clear. It has ruined mum's life.
06 August 2025
Unfortunately the experience of my mum was poor and not recommended. I don't' write reviews often. My mum came here from hospital to free a hospital bed. I was in the process of moving her nearer to my family. She was only a resident for 3 weeks. Here we go. The food was average No one asks a visitor if they would like a hot drink. Even if staff are not busy and just sitting in the same room. I once asked for a tea for my mum and got coffee, if you get the small details wrong. You wont get the big things right. I was not aware my mum went into the gardens on the ground floor once. Despite the heat. On the 2nd floor they have 2 flicking lights for the 3 weeks she has been there. No change. My wife was asked to fill in numerous papers of information. Only to be rang at 9 pm for the same! My mum has now died. My wife and I went to pick up some pictures and a rosary. We asked for the balance of her account. Only to be told. Come back in two weeks as the person is on holiday!!!!!
01 August 2025
The nursing home is always clean and tidy, staff are always friendly and helpful.
29 July 2025
Mum is very happy at Ashbrook and it is now nearly 5 years since she has been here. She is very settled and thinks of all the staff as her friends. All staff are very helpful and polite. Very good activities to suit all residents, and they are encouraged to take part. She is always well looked after and I am very happy she can be content here.
08 July 2025
Ashbrook cared for my dad fantastically! He was treated with dignity and respect. I cannot fault his care.
15 April 2025
My wife has been in Ashbrook for 6 months. She is always clean & well dressed & her room is clean & tidy. She is encouraged to do things for herself & keep mobile with minimum assistance. As well as being cared for physically residents are encouraged to suggest activities & food they would like introduced. I learned recently that traditional pie, mash & liquor has been added to the lunchtime menu once a month this followed requests from residents & well received trials in January & February. The staff do a brilliant job.
19 March 2025
Dad is very happy, he seems very happy with his care and food. When I've come into see dad the staff are always very welcoming and aminable if I have any questions. Dad's room is always clean + warm. If puts mine + mum's mind at rest. Thank you.
19 March 2025
My father is quite a new resident and we are very pleased he is at Ashbrook. All the staff are extremely kind and caring and look after all their residents with kindness and respect. The home is kept extremely clean in all areas. My father is always smart and his clothes are always freshly laundered. We are grateful to everyone at Ashbrook for taking such wonderful care of dad.
14 March 2025
Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.
10 March 2025
Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.
04 March 2025
Have been very pleased with my dad's care. No problems at all.
21 February 2025
The staff within the home are both caring and supportive and put both my Fathers needs and other residents first. Sometimes I feel the staff could do with some extra hands to assist with their duties and for the extra care needed. Special mention to the activities coordinator who does an excellent job of entertainment and her focus and interaction with the residents and my Dad is first class. Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.
21 February 2025
When visiting my Mum she seems to be happy and she is well looked after, she enjoys her meals and her room is always clean and tidy.
20 February 2025
Mum has been in Ashbrook for four years now. She is now very settled and is well cared for by the care staff on the Ash Unit. The home is very clean, the staff are friendly, the food served is always well-presented and you have a choice. The activities for residents have improved in recent months but these could be improved further with more regular daily activities to keep residents occupied.
19 February 2025
Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.
03 February 2025
Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.
31 January 2025
My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.
31 January 2025
My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with everything so far.
31 January 2025
The home is always excellently clean, the staff at every level are friendly and caring to residents and family members. They keep family members informed of any problems promptly and the care given is the best.
24 January 2025
Staff work hard. Entertainment is really good for residents. Overall Management is approachable. Food could be better instead of sandwiches a hot meal in the evenings. Maintenance could be better on squeaky doors and broken beds.
Latest Reviews for Ashbrook Nursing Home
11 August 2025
My then 81 year old mum was submitted in Feb. When I visited a few days later to my horror I found mum with a horrendous black eye and half her face and head completely bruised. Nobody from the home knew what had happened or how mum sustained her injuries. They hadn't informed the family of an incident or called an ambulance. Totally appalling. The manager couldn't shed any light and quickly told me and my brother mum was not welcome due to our reaction. We naturally reacted how anyone would. So mum was homeless. I insisted an ambulance was called. Mum was taken to the hospital that day. She could walk then but quickly lost that ability in the hospital. Over 5 months later the family are still waiting for answers. The home has still not provided their report. I would strongly advise caution when putting a loved one in this place. Something happened to my mum. It seems like the home do not want anyone to know the truth. Please take note of this and stay clear. It has ruined mum's life.
06 August 2025
Unfortunately the experience of my mum was poor and not recommended. I don't' write reviews often. My mum came here from hospital to free a hospital bed. I was in the process of moving her nearer to my family. She was only a resident for 3 weeks. Here we go. The food was average No one asks a visitor if they would like a hot drink. Even if staff are not busy and just sitting in the same room. I once asked for a tea for my mum and got coffee, if you get the small details wrong. You wont get the big things right. I was not aware my mum went into the gardens on the ground floor once. Despite the heat. On the 2nd floor they have 2 flicking lights for the 3 weeks she has been there. No change. My wife was asked to fill in numerous papers of information. Only to be rang at 9 pm for the same! My mum has now died. My wife and I went to pick up some pictures and a rosary. We asked for the balance of her account. Only to be told. Come back in two weeks as the person is on holiday!!!!!
01 August 2025
The nursing home is always clean and tidy, staff are always friendly and helpful.
29 July 2025
Mum is very happy at Ashbrook and it is now nearly 5 years since she has been here. She is very settled and thinks of all the staff as her friends. All staff are very helpful and polite. Very good activities to suit all residents, and they are encouraged to take part. She is always well looked after and I am very happy she can be content here.
08 July 2025
Ashbrook cared for my dad fantastically! He was treated with dignity and respect. I cannot fault his care.
15 April 2025
My wife has been in Ashbrook for 6 months. She is always clean & well dressed & her room is clean & tidy. She is encouraged to do things for herself & keep mobile with minimum assistance. As well as being cared for physically residents are encouraged to suggest activities & food they would like introduced. I learned recently that traditional pie, mash & liquor has been added to the lunchtime menu once a month this followed requests from residents & well received trials in January & February. The staff do a brilliant job.
19 March 2025
Dad is very happy, he seems very happy with his care and food. When I've come into see dad the staff are always very welcoming and aminable if I have any questions. Dad's room is always clean + warm. If puts mine + mum's mind at rest. Thank you.
19 March 2025
My father is quite a new resident and we are very pleased he is at Ashbrook. All the staff are extremely kind and caring and look after all their residents with kindness and respect. The home is kept extremely clean in all areas. My father is always smart and his clothes are always freshly laundered. We are grateful to everyone at Ashbrook for taking such wonderful care of dad.
14 March 2025
Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.
10 March 2025
Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.
04 March 2025
Have been very pleased with my dad's care. No problems at all.
21 February 2025
The staff within the home are both caring and supportive and put both my Fathers needs and other residents first. Sometimes I feel the staff could do with some extra hands to assist with their duties and for the extra care needed. Special mention to the activities coordinator who does an excellent job of entertainment and her focus and interaction with the residents and my Dad is first class. Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.
21 February 2025
When visiting my Mum she seems to be happy and she is well looked after, she enjoys her meals and her room is always clean and tidy.
20 February 2025
Mum has been in Ashbrook for four years now. She is now very settled and is well cared for by the care staff on the Ash Unit. The home is very clean, the staff are friendly, the food served is always well-presented and you have a choice. The activities for residents have improved in recent months but these could be improved further with more regular daily activities to keep residents occupied.
19 February 2025
Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.
03 February 2025
Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.
31 January 2025
My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.
31 January 2025
My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with everything so far.
31 January 2025
The home is always excellently clean, the staff at every level are friendly and caring to residents and family members. They keep family members informed of any problems promptly and the care given is the best.
24 January 2025
Staff work hard. Entertainment is really good for residents. Overall Management is approachable. Food could be better instead of sandwiches a hot meal in the evenings. Maintenance could be better on squeaky doors and broken beds.