Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 137 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (137)

Total of 137, showing 101-120
9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.434) out of 10, based on 57 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 137 reviews.

Overall Experience

  • 73
  • 53
  • 4
  • 2
  • 5

Date Published

137
15
31
57
80

Review from J K (Nephew of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid-19, my visits to Ashbrook stopped on 5 March 2020 (except three garden and one pod visit, not inside the unit). My aunt has been moved to a new room on a different floor, where after a Covid test and wearing PPE, I have been escorted directly to and from her room, for my May and June visit.
I have not viewed the rest of the unit since March 2020 and for example, have never seen the lounge on this floor. I am therefore unable to give any meaningful appraisal of the unit at this time. As a guide, I have completed the boxes, which relates to the period between March 2020 - the value for money options has not been completed as I ain't involved or have any knowledge of funding my aunt's care.

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Review from Graham B (Brother of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at the nursing home at the appointed time and the receptionist was waiting for us. She was polite and helpful. We were taken up to where my brother's room was. The room was clean, bright, well maintained. All the staff were friendly and appeared caring, the staff knew we had travelled a long
distance and instantly offered us refreshments. My brother was brought to his room from the lounge, and the staff were obviously looking after him and keeping him happy - all in all I am very impressed with his care.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff and senior management.

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Review from Daren B (Son of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how thankful I am to all your caring staff. They made my mum's last days very special. All angels. Thank you.

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Review from Rebecca R (Granddaughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited a few times but on the occasions I have, my grandparent has been dealt with care and compassion. However, the biggest positive I have witnessed is the time and effort the staff put into looking after my other grandparent who comes to visit every day. I cannot thank the staff enough
for all they do to look after both the physical wellbeing of my resident grandparent and the emotional wellbeing of my non-resident grandparent.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

We really appreciate you completing this review. We strive as a team to keep the residents and staff safe! I will share your kind words with the staff!

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Review from Christine G (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was dying when she was fast-tracked to the home and over two years later she is still with us! Of course, no home is going to score 100% but from my own experience, I have been happy with my mother's care.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff!

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Review from Bex A (Daughter-in-law of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has done everything that they can to keep residents safe during the pandemic. They have tried hard when possible to let family in to see residents but have also followed the guidance to the letter too. It has been a hard decision for them to make I am sure, but families have been kept up to
date with Facebook videos and Facetime calls. Thank you for all you are doing.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

We really appreciate you completing this review. We strive as a team to keep the residents and staff safe!

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Review from Steph A (Granddaughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor observations.
Poor record keeping.
Poor mealtime support.
Poor communication.
Poor work ethic.
Insensitive in delivering sensitive information.
Lack of respect.
Overall awful experience for resident and family members.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Hi, thank you for reviewing us and I am really sorry for your 'awful' experience. Can you please provide further information in terms of all the bullet points listed? My email address is marketing@abbeytotalcare.co.uk

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Review from Michael C (Son of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the Ashbrook Nursing Home from August 2019 to November 2020. My wife and I found the home extremely caring and were very happy with all aspects of her care.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff!

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Review from Jacqueline B (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was with the care home for 3 weeks. He was very well looked after and the staff very caring and understanding. They looked after him until the end.
Much praise indeed. A very good care home, would recommend.

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Review from Lisa W (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very caring and considerate of his and our needs. He was living on Beech Unit and the care he received was excellent as was his room. When he was close to the end they allowed us to spend precious time with him and were amazing. When he passed it was a great comfort to know he wasn’t alone
and the people there cared about him. Thank you.

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Review from Nichola R (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and friendliness of the staff cannot be faulted. My mother was treated with such dignity. The home has a lovely atmosphere and is made extra special by the wonderful staff. It was like having friends caring for my mother. Beach unit you are a credit to the profession.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you so much for taking the time to post this positive review! We will share your kind words with everyone!

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Review from Christopher M (Brother of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was sent to the Ashbrook nursing home straight from the hospital. It was the 1st time anyone from our family had needed to go into a home so we were a bit dubious. But when we saw the home and staff to say we were pleased wouldn't do it justice. The home is spotless and very well maintained,
and the staff, right from the cleaners to the nursing staff are very caring and patient with residents and families! No matter what time we called or visited they were always ready to help and give words of comfort. And they treated the patients as though they were their own family, no one can ask more from someone than that. My whole family would like to give our thanks blessings for all the staff at Ashbrook Nursing Home.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff and senior management.

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Review from Nick G (Son of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Ashbrook are excellent and did their utmost to provide all the care needs for father. We would recommend the care to any potential residents, it is safe and secure. The residents' rooms are spacious and the facilities are also of a high standard.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. I will share it with the staff and senior management.

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Review from S B (Grandson of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the staff and the care my nan is getting. It seems a lovely home.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support.

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Review from M B (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum is receiving, the staff seem very caring and seem very good with the residents. The home and grounds seem very clean and well maintained. It is nice to see the residents taking part in all the activities that are set out for them.

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Review from Terri B (Granddaughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely helpful and care for the patients (my grandmother) very well. The home is very clean and tidy and comfortable to be in. The patients all seem happy and content.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review, Terri. Comments like these help many families choosing a care home for their loved ones.

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Review from K D (Relative of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursing home. Everyone is lovely and can never do enough to help.

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Review from R B (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful.

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Review from F H (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the overall care provided for my father, he is looked after extremely well and we look forward to seeing the photos and posts on Facebook. Keep up the good work.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

We really appreciate you completing this positive review, especially at this challenging time. Improving the social media & web presence is going to be one of our goals in the next quarter!

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Review from A W (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with care. All staff are very patient and caring. Activities are brilliant, I am amazed at the imagination used to make them so fun and successful. Facebook is great because we are able to see dad most days and we are very grateful for that especially because of the Covid 19 lockdown.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. Creativity people at Ashbrook Nursing Home are on another level!

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Ashbrook Nursing Home is calculated as follows: ( (372 Excellents x 5) + (235 Goods x 4) + (53 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 671 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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