Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.4 137 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kulvinder Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Ashbrook Nursing Home Reviews (137)

Total of 137, showing 121-137
9.4

Ashbrook Nursing Home has a Review Score of 9.4 (9.434) out of 10, based on 57 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 137 reviews.

Overall Experience

  • 73
  • 53
  • 4
  • 2
  • 5

Date Published

137
15
31
57
80

Review from Deborah E (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been here once in the garden so can't comment much but it's lovely in the garden.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for having taken the time to provide us with your feedback. From this week you will have the ability to book an Onsite or Remote Tour.

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Review from Forster M (Brother of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given to my sister while she is at this care home. My prayer is that she recovers fully and my gratitude to all the staff.

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Review from Barry S (Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for the last 5-months, and I can honestly say that I can give this nursing home an excellent review.
All the staff from the manager/nurses/carers/kitchen team/activity team/domestics and laundry personnel are definitely on top of their game, they are well trained and are
tremendously friendly and caring.
When I arrived in February, I had no control of my legs, and it has only been the care, day and night that has given me back control. I received total relaxation, and the care required to be where I am, combined with the attention they have given me, I can not thank Ashbrook Nursing Home enough.
I have never experienced a nursing home before, only seen some on TV! But this one is gladly so, so much more.
Thank you, Ashbrook.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review, Barry. Comments like these help many families choosing a care home for their loved ones. Wish you the best of luck.

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Review from Hayley M (Granddaughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Ashbrook is absolutely lovely, caring and I’d highly recommend to family. My nan was treated with care and dignity during her final days, and all members of staff were lovely to Nan and her visitors.

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Review from Linda M (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the Beach unit for terminally ill and from the manager, nurses, carers, cleaners, cooks and laundry I could not fault the passion and care they had shown towards my late mum. I think they totally should receive good rating they thoroughly deserve it.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for having taken your time to provide us with your positive feedback.

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Review from Brian L (Son of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ashbrook Nursing Home for 3-years.
She has been well looked after.
All management and staff are caring and helpful.
Activities staff are very good with many visiting singers.
She lives in pleasant surroundings.
I would recommend the home.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. The team really values the wonderful compliments too.

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Review from Annette P (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was well looked after. All the staff was very helpful and nothing was too much trouble.

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Review from J S (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed here for two weeks and I cannot fault the care. The rooms were always clean and there is a good activity programme. All in all, a very good home which I would recommend.

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Review from S S (Partner of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been treated very well from the word go. They like him, he likes them and when he is back to himself he will tell you this himself.

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Review from S C (Wife of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing care first class from everyone. Huge kindness to my husband and myself. From day one, I trusted them completely. All our family were treated with respect through a difficult time.

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Review from P D (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother spent almost a year at Ashbrook Nursing Home and during that time she was treated well and with empathy by the staff who are kind and thoughtful.
Since the addition of new management and the employment of a full-time activities staff member the home has become more vibrant.
My mum
although suffering from dementia was happy and for us as a family that gives us comfort.

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Review from Jill W (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stays on a regular respite basis. Every time she arrives she is greeted by staff using her name. She is made to feel welcome. She has been coming to this home for approximately two years on and off, but more regularly this year. She has always been happy to come here even though, at 97, there
are limited things she can do - therefore it is how she is made to feel that counts. I am happy to leave my mother in the care of the hard-working staff - hats off to them all. I feel that things have become more organised of late and am very happy.

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Review from Paul R (Nephew of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very helpful and caring. We would like to thank the staff and manager for their persistence in finding out the residents next of kin and also trying to locate his children. Thank you for looking after him.

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Review from Barbara N (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Ashbrook is not suitable for walkers or dementia patients. There is only one social area where the residents sit all day watching television and having their lunch, dinner and tea. Activities are next to none. Carers do their best, but are understaffed and poorly lead. There is a distinctive odour around
the home that is quite unpleasant. So glad we found my dad another care home that is much better suited to his needs.

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Review from Joan D (Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently spent 3-4 weeks at Ashbrook for orthopaedic rehab and I found the experience very pleasant indeed. The carers were excellent, and the atmosphere kind and supportive. Nothing was too much trouble. I was especially impressed with the standards of cleaning and the staff delivering it,
and the quality of the food.

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Review from Mary B (Daughter of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended this nursing home because of the dedication of the staff and the excellent care my mother has received there. They have maintained high standards of pressure area care, nutrition and communication. We visited a number of other homes and none matched the kindness and professionalism
of the manager and her dedicated team.

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Review from Diane F (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are very caring and attentive. They pick me up when I am down and attend to all my needs. I would not be able to wish for better care.

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Ashbrook Nursing Home is calculated as follows: ( (372 Excellents x 5) + (235 Goods x 4) + (53 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 671 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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