Abbey Ravenscroft Park Nursing Home

I must commend the support I have received since my father has gone on to end of life care. The nurses, care co-ordinators and most importantly the carers have supported both my father and myself to enable my father to remain stable. He has been eating and drinking well. Taking his medication. The staff liaised with the 999 services and this was followed up by the GP on call. I have been so relieved that my father is able to remain here and be cared for by the outstanding nurses who face critical care with a calm and professional approach. I can't thank them enough.

We have various special events throughout the year, which brings relatives and residents together and brightens up everything. Such as Valentine's, St. Patrick's , Mother's Day, the summer Barbecue all with life music and good food.

Overall experience is good. There are occasional problems but management takes care of them and shows their support

My husband has been a resident for a short while. His needs are being met by efficient, friendly staff who were quick to identify his likes & dislikes. There is always a friendly atmosphere in the home, and my husband is well cared for.

I lost my son in 2019, who was a resident at another care home. His cause of death was choking as he was left unsupervised, which could have been avoided. So when my husband Patrick was transferred to this nursing home, I was very worried and anxious regarding his care. However, since admission to Ravenscroft, I have been very happy with the care given to my husband. All the staff are very empathetic to his needs, and myself and the rest of my family. I feel very relieved that he is getting such good care, which gives me peace of mind.

There's a level of chaos in the nursing home that never seems to settle. It's not dangerous, but it's not calming either. Clothes and items always went missing. Stuff was always being moved around, and the carers didn't clear out his room much, so there'd just be piles of things at times in his cupboards. Things would break, and it would take weeks to get changed. There are also cockroaches in the kitchen. The staff are overworked, and some of them do not speak English well, so they do not understand your instructions, or you end up spending a lot of time explaining things. Staff are overstretched, whilst the management team and staff are trying their best. There's a lack of resources. There are many things that need improvement, including accessibility outside the building. The rooms are a decent size, but I think the overall nursing home needs refurbishing, more resources and staff. However, I am grateful for their efforts to take care of my relative as he has severe needs.

The chef is brilliant. They come to ask what my father would like to eat and accommodate his needs, the staff are really caring and look after my father really well. Management is very helpful and always on hand to help.

The food is prepared to good standard, and the overall hall is well maintained.

Accessibility for the elderly and wheelchairs is difficult. The slope makes us feel very insecure.

The staff are most welcoming towards me. More importantly they are very warm, friendly and attentive to my friend. I am not sure I saw any managers and I haven't seen the rooms or any activities so can't comment on these. Further, I am not the person who pays so can't comment on value for money.

He has been in the home for 4 weeks. He has settled in well & is being well cared for. The staff are excellent & caring.

My father-in-law has been a resident since January 2025. In this time we have found all staff to be kind and responsive. I am very grateful for the level of care and know things can be difficult at times.

Abbey Ravenscroft Park Nursing Home is a very pleasant and friendly and caring place. The staff in particular is very friendly, knowledgeable and experienced. Unfortunately its very far from where we live.

Lovely care hoe and some really nice staff. Especially some carers, they are so kind to my father who is a resident there. Problems I've had is communication from staff regarding medication changes and certain social work/palliative care meetings but this has got a bit better lately.

Very good here tended my mum very well.

My wife arrived at the home approx 2 1/2 years ago and in that time was treated with the respect and care I would expect from a nursing home. Also when I or my family or her friends visited her we were all treated with kindness. I cannot praise the staff enough for the dedication shown to my wife in this time, especially end of life care.

I can't say enough good things about Abbey Ravenscroft. Our father has been living there since February 2024 and we are incredibly grateful for the level of care and compassion the staff provides. The facility is clean and well maintained and the staff goes above and beyond to ensure that residents feel comfortable and supported. The caregivers are truly compassionate always taking the time to get to know each resident and their individual needs. The activities offered are diverse and engaging, helping Dad stay active both physically and mentally. What stands out most is the genuine warmth and kindness that surrounds the whole environment. It's clear that the staff is dedicated to making the residents feel like family. We have peace of mind knowing Das is in capable hands and I highly recommend Abbey Ravenscroft to anyone looking for a caring place for their loved ones.

The care team are hard working but there could be more of them! Due to necessary record keeping the staff/resident contact time is less than would be desired. A CQC review in 2024 has seen a significant improvement in both the decor and care provided. The newly hired manager is providing some much-needed person-centric care leadership. My mother is happy and safe and with the new efforts in providing activities have seen her come out from her room with greater frequency. The food is improving too.

Staff are friendly, polite, competent, professional, patient and attentive. My brother has been treated with dignity and compassion throughout his stay, which has lasted several months and our visits to the home were always positive experiences.

The main lounge area has been made very pleasant, having been rearranged. The staff are kind and friendly. The garden looks good. My friend is comfortable and well cared for. They have various activities for stimulation.