Uplands Care Home, London, London
Uplands Care Home, London, London
Uplands Care Home, London, London

Uplands is situated in a conservation area in Streatham, yet convenient for local amenities, shops and public transport. The home provides nursing, respite, palliative and dementia care.

Located in wooded grounds, the care home cares for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Uplands is in rooms that are for single occupancy however, some are large enough for sharing companions. Most rooms have en-suite facilities.

Home cooked food is served using fresh produce. Special dietary requirements can be catered for.

The home offers a programme of activities for residents. The recreation and activities team oversee everything from indoor sports and guided walks, to arts and crafts and foot spa sessions. The activities co-ordinator liaises closely with residents and relatives to make sure everyone is having the best experience the home can provide.

Group: brighterkind

Person in charge: Idi Nadi (Manager)

Local Authority / Social Services: London Borough of Lambeth Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Uplands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Uplands Care Home has a Review Score of 8.7 (8.655)

The Review Score of 8.7 (maximum of 10) for Uplands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Uplands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.597 for Uplands Care Home is calculated as follows: ( (74 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.058 Points relating to the number of positive Reviews for Uplands Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 4 Reviews ÷ 13 Target = 0.308

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Uplands Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Uplands Care Home

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

Very good.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Words cannot express the gratitude I have for Uplands. My partner has Parkinson's Dementia and often presents very challenging behaviour.
The home has a good atmosphere and all the staff treat my partner with care and compassion even when he is very aggressive. His medication is always dispensed on time. The staff work as a team and go to great lengths to know and understand every resident and cater to their individual needs.
The food at the home is excellent.
I spend a great deal of time at Uplands and am very impressed with the level of care given to all residents.
I can visit anytime, day or night, but when I leave, I have great confidence that my partner is in the best possible hands.
From the bottom of my heart - Thank you.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt experienced wonderful care from the staff at Uplands Care Home. They took the time to know her and care for her with dignity and kindness. The home was also a place of fun and laughter. My aunt felt valued as an individual, despite her dementia which was treated with understanding. The manager, nursing and administration staff worked very professionally. I would recommend Uplands to those who need nursing care and I would like to thank all those who looked after my aunt over the 3 years of her stay.

How likely would you be to recommend Uplands Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This care home is of the Brighterkind. always a warm welcome at reception and genuine smiles from the staff. Comfortable rooms and homely meal areas. A variety of dishes on the menu to suit most resident's preferences. Communal showers and WC are clean, tidy and always supplied with hand soaps and paper towels. The medical staff appear competent and alert. The catering staff are polite, considerate and friendly. Lovely atmosphere of teamwork and gentle care, all year round.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband had been in hospital for nearly 8 months before becoming a resident at Uplands Care Home. On arrival, he was underweight, very aggressive, agitated with a tendency towards violence due to his dementia. Over the past 6 weeks, there has been an unbelievable transformation, due to the patience, care and kindness of all the staff. He has put on weight, is responsive, always looks very clean and cared for (he is double incontinent) and seems very happy with what he says is "His New Home". I cannot praise the staff enough for their commitment and dedication in everything they do and for also making family and visitors feel welcome and well informed. Thank you.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are welcoming, they have quickly learnt to know my father. They treat him with dignity and are extremely patient with him as his condition is at time very challenging even his deteriorating condition he recognises staff. His comment of "God Bless you" means he likes someone, and I hear this often. It is re-assuring for my step mother and I know he is being cared for. I will be forever grateful to the staff. They deserve a huge credit and recognition for what they do. It is not a "job" It's a vocation, the world needs more people like The Uplands Care Home.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Staff were caring and were ready to discuss and take into account any concerns we had. An excellent team was there for my father.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at this home for 3 years. Initially the hospital transferred her as a terminally ill patient, only expected to survive 2 days. Here we are 3 years later, and my mother has just passed away. I totally believe that the excellent nursing, and once she started to improve, the continued care and nursing she had, made her last 3 years fantastic. Days at the seaside, lunches out and exercises most days, made for continued interest and fun. Very caring home and very loving at the time of her passing.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Uplands Care Home is a very pleasant care home. My father is happy here and I have had very few issues with staff or his care.

How likely would you be to recommend Uplands Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My uncle has been a resident for a year now and all in all it has been a good, positive experience. The staff are friendly and welcoming. The rooms and shared areas are always clean and tidy. Occasionally my uncle has asked for something and is told 'I'll be back in five minutes' It ends up being an hour or so later. When I visit, I always help him with his meals and cut up his food etc. I wonder if that happens when I'm not there. It's lovely that I can use the kitchen to make drinks and use the lounge for family get together's. Makes it more homely. All in all a nice place to be.

How likely would you be to recommend Uplands Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Uplands Care Home