Uplands Care Home

254 Leigham Court Road, London SW16 2QH

Uplands is situated in a conservation area in Streatham, yet convenient for local amenities, shops and public transport. The home provides nursing, respite, palliative and dementia care.

Located in wooded grounds, the care home cares for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Uplands is in rooms that are for single occupancy however, some are large enough for sharing companions. Most rooms have en-suite facilities.

Home cooked food is served using fresh produce. Special dietary requirements can be catered for.

The home offers a programme of activities for residents. The recreation and activities team oversee everything from indoor sports and guided walks, to arts and crafts and foot spa sessions. The activities co-ordinator liaises closely with residents and relatives to make sure everyone is having the best experience the home can provide.

Group: brighterkind

Person in charge: Idi Nadi (Manager)

Local Authority / Social Services: London Borough of Lambeth Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Uplands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Uplands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Uplands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.545 for Uplands Care Home is calculated as follows: ( (134 Excellents x 5) + (76 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 222 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.769 Points relating to the number of positive Reviews for Uplands Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 10 Reviews ÷ 13 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Uplands Care Home has a Review Score of 9.3 (9.314) from 19 Reviews


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Uplands Care Home?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Uplands Care Home

  • Daughter of Resident/Service User
    7
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Staff are very helpful and engaging.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Since the middle of last year when my uncle moved into Uplands after 7 months in hospital, the level of care has been of a very high standard. He is unable to leave his bed and finds it difficult to do very much for himself. Whenever I visit he always looks clean and has been much better at eating his food. Even though he does like to complain!

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

From the first day to now, totally impressed with my mother's care. She is changed and fed 3-4 times daily, hair done once a week, entertainment if she wants it, food is varied from day to day. Staff are always kind and helpful, always ready to answer questions. The manageress runs the home with love and care, her work ethic is impressive which filters out to all that work for her. Thank you Uplands.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was met on her first day with kindness. We were told not to come in so she could get to know the place. We have been every day since and it has been good.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother was at Uplands for just a few days, however, she was able to find tranquillity, so as to then be able to make her transition peacefully. The staff were all genuinely caring and knowing that my mother was not at a hospital anymore and was comfortable in her new 'home', was perfect and reassuring in every way.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall standard good.
The staff are kind and caring and are considerate to the residents' needs.
There's room for improvement on the cleanliness of the rooms and toilets and the small kitchen.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Rebekah Saint, Marketing Executive at Uplands Care Home responded to this review on 15 Mar 2018:

Thank you for taking the time to review our home, we really appreciate your feedback. We think it is great that you find our staff kind and caring - we take a person-centred approach to care and believe it is the small acts of kindness that are able to have the most impact on our residents’ day to day lives and well-being. With regards to the cleanliness of the home, I am sorry that we have fallen below our usually high standards, this must have been an oversight as the cleanliness of our home has always been a priority and this was reflected in the CQC report in December. Nevertheless, we have taken this on board and will intensify supervision to ensure the cleanliness of the home is maintained to the highest standard at all times. As always, we have an open door policy and should you wish to discuss the issue further, our home manager would be happy to chat with you at your earliest convenience.

It is a great experience to come in contact with a home of the quality of Uplands.
The building itself is maintained to a first class standard. Welcoming and warm.
The staff couldn't be more professional in their treatment of the residents together with a friendliness rarely seen in similar establishments.
I award top marks in every respect.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I find Uplands Care Home staff very friendly and helpful.
The care they give my mum is extremely good, they are always being loving and caring towards my mum.
My mum is very happy since she came to Uplands and seems less agitated.
The staff are very patient and my mum is actually putting on weight because they take their time feeding her.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been a resident for several years now. I am really impressed with the standard of care she receives. My mother always appears content and is always allowed to make choices which keeps her dignity intact. My mother recognises Uplands as a home from home because of the excellent care she receives from the staff. If any problems occur they are solved immediately. Well done to Uplands.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very good.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Words cannot express the gratitude I have for Uplands. My partner has Parkinson's Dementia and often presents very challenging behaviour.
The home has a good atmosphere and all the staff treat my partner with care and compassion even when he is very aggressive. His medication is always dispensed on time. The staff work as a team and go to great lengths to know and understand every resident and cater to their individual needs.
The food at the home is excellent.
I spend a great deal of time at Uplands and am very impressed with the level of care given to all residents.
I can visit anytime, day or night, but when I leave, I have great confidence that my partner is in the best possible hands.
From the bottom of my heart - Thank you.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt experienced wonderful care from the staff at Uplands Care Home. They took the time to know her and care for her with dignity and kindness. The home was also a place of fun and laughter. My aunt felt valued as an individual, despite her dementia which was treated with understanding. The manager, nursing and administration staff worked very professionally. I would recommend Uplands to those who need nursing care and I would like to thank all those who looked after my aunt over the 3 years of her stay.

How likely would you be to recommend Uplands Care Home? Likely

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Average Rating:   4.6 out of 5

This care home is of the Brighterkind. always a warm welcome at reception and genuine smiles from the staff. Comfortable rooms and homely meal areas. A variety of dishes on the menu to suit most resident's preferences. Communal showers and WC are clean, tidy and always supplied with hand soaps and paper towels. The medical staff appear competent and alert. The catering staff are polite, considerate and friendly. Lovely atmosphere of teamwork and gentle care, all year round.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband had been in hospital for nearly 8 months before becoming a resident at Uplands Care Home. On arrival, he was underweight, very aggressive, agitated with a tendency towards violence due to his dementia. Over the past 6 weeks, there has been an unbelievable transformation, due to the patience, care and kindness of all the staff. He has put on weight, is responsive, always looks very clean and cared for (he is double incontinent) and seems very happy with what he says is "His New Home". I cannot praise the staff enough for their commitment and dedication in everything they do and for also making family and visitors feel welcome and well informed. Thank you.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are welcoming, they have quickly learnt to know my father. They treat him with dignity and are extremely patient with him as his condition is at time very challenging even his deteriorating condition he recognises staff. His comment of "God Bless you" means he likes someone, and I hear this often. It is re-assuring for my step mother and I know he is being cared for. I will be forever grateful to the staff. They deserve a huge credit and recognition for what they do. It is not a "job" It's a vocation, the world needs more people like The Uplands Care Home.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Staff were caring and were ready to discuss and take into account any concerns we had. An excellent team was there for my father.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been at this home for 3 years. Initially the hospital transferred her as a terminally ill patient, only expected to survive 2 days. Here we are 3 years later, and my mother has just passed away. I totally believe that the excellent nursing, and once she started to improve, the continued care and nursing she had, made her last 3 years fantastic. Days at the seaside, lunches out and exercises most days, made for continued interest and fun. Very caring home and very loving at the time of her passing.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Uplands Care Home is a very pleasant care home. My father is happy here and I have had very few issues with staff or his care.

How likely would you be to recommend Uplands Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My uncle has been a resident for a year now and all in all it has been a good, positive experience. The staff are friendly and welcoming. The rooms and shared areas are always clean and tidy. Occasionally my uncle has asked for something and is told 'I'll be back in five minutes' It ends up being an hour or so later. When I visit, I always help him with his meals and cut up his food etc. I wonder if that happens when I'm not there. It's lovely that I can use the kitchen to make drinks and use the lounge for family get together's. Makes it more homely. All in all a nice place to be.

How likely would you be to recommend Uplands Care Home? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

Ololade

Ololade Nadi

Job Title: Home Manager

Description:

All our brighterkind Home Managers are highly qualified and extremely experienced. At Uplands Care Home we have one of the best in the business.

Why did you decide to join brighterkind?

My home was a Four Seasons home before it became brighterkind and I liked the new approach to care.

What one thing do you enjoy most about your job?

Having a positive impact on peoples lives.

Are you a nurse?

Yes.

Why did you get into nursing?

Because I love caring for people.

Key qualifications and experience:

Dementia Care Mapper

What was a defining moment for you?

The transition from Four Seasons Health Care to brighterkind.

Experience – what is your background?

I am a registered nurse with 35 years experience.

Overseas I am a qualified midwife.

I am passionate about…

Caring and teaching.

Do you have any hobbies?

Sports - I am an ex-volley player, I used to play for the state team.

My favourite brighterkind value from our five values of Keep it simple, Do it from the heart, Make every moment matter, Sort it and Choose to be happy, is...

Do it from the heart.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Uplands Care Home