Abbey Uplands Care Home

The staff, facilities, food and loving environment created for residents should set an example to other care home providers. The residents are treated with dignity and respect and I would recommend Uplands Care Home without hesitation.

They facilitate any problems we come across. Makes a big difference seeing so many smiling faces from the caring staff.

From the first day to now, totally impressed with my mother's care. She is changed and fed 3-4 times daily, hair done once a week, entertainment if she wants it, food is varied from day to day. Staff are always kind and helpful, always ready to answer questions. The manageress runs the home with love and care, her work ethic is impressive which filters out to all that work for her. Thank you Uplands.

My mother was at Uplands for just a few days, however, she was able to find tranquillity, so as to then be able to make her transition peacefully. The staff were all genuinely caring and knowing that my mother was not at a hospital anymore and was comfortable in her new 'home', was perfect and reassuring in every way.

There's room for improvement on the cleanliness of the rooms and toilets and the small kitchen.

I award top marks in every respect.

The staff are very patient and my mum is actually putting on weight because they take their time feeding her.

Mum has been a resident for several years now. I am really impressed with the standard of care she receives. My mother always appears content and is always allowed to make choices which keeps her dignity intact. My mother recognises Uplands as a home from home because of the excellent care she receives from the staff. If any problems occur they are solved immediately. Well done to Uplands.

Very good.

From the bottom of my heart - Thank you.

My aunt experienced wonderful care from the staff at Uplands Care Home. They took the time to know her and care for her with dignity and kindness. The home was also a place of fun and laughter. My aunt felt valued as an individual, despite her dementia which was treated with understanding. The manager, nursing and administration staff worked very professionally. I would recommend Uplands to those who need nursing care and I would like to thank all those who looked after my aunt over the 3 years of her stay.

This care home is of the Brighterkind. always a warm welcome at reception and genuine smiles from the staff. Comfortable rooms and homely meal areas. A variety of dishes on the menu to suit most resident's preferences. Communal showers and WC are clean, tidy and always supplied with hand soaps and paper towels. The medical staff appear competent and alert. The catering staff are polite, considerate and friendly. Lovely atmosphere of teamwork and gentle care, all year round.

My husband had been in hospital for nearly 8 months before becoming a resident at Uplands Care Home. On arrival, he was underweight, very aggressive, agitated with a tendency towards violence due to his dementia. Over the past 6 weeks, there has been an unbelievable transformation, due to the patience, care and kindness of all the staff. He has put on weight, is responsive, always looks very clean and cared for (he is double incontinent) and seems very happy with what he says is "His New Home". I cannot praise the staff enough for their commitment and dedication in everything they do and for also making family and visitors feel welcome and well informed. Thank you.

The staff are welcoming, they have quickly learnt to know my father. They treat him with dignity and are extremely patient with him as his condition is at time very challenging even his deteriorating condition he recognises staff. His comment of "God Bless you" means he likes someone, and I hear this often. It is re-assuring for my step mother and I know he is being cared for. I will be forever grateful to the staff. They deserve a huge credit and recognition for what they do. It is not a "job" It's a vocation, the world needs more people like The Uplands Care Home.

Staff were caring and were ready to discuss and take into account any concerns we had. An excellent team was there for my father.

My mother has been at this home for 3 years. Initially the hospital transferred her as a terminally ill patient, only expected to survive 2 days. Here we are 3 years later, and my mother has just passed away. I totally believe that the excellent nursing, and once she started to improve, the continued care and nursing she had, made her last 3 years fantastic. Days at the seaside, lunches out and exercises most days, made for continued interest and fun. Very caring home and very loving at the time of her passing.