Abbey Uplands Care Home

Mum has been a resident at Uplands Care Home since May 2015. She went into Uplands reluctantly. Mum has suffered with psychotic illness/schizo affective disorder, so Mum's behaviour has been very challenging for all the family and staff. She could be physically and verbally challenging when unwell and can't remember anything afterwards when well. The staff at Uplands got to understand Mum's ways, they adapted to her, calling her Princess and Bubbles, which Mum loved. During Covid, they were Mum's only support. We did not see Mum for a year leaving her care up to them.

In the four years of my friend living at Uplands, I have experienced much kindness from carers and nursing staff. They always have been willing to listen to requests. They have discussed care plans regularly and have been open to suggestions. The nursing staff have made suggestions to improve the lifestyle ie to buy a television for my friend, despite her dementia etc.

I will be forever grateful.

Uplands has a happy atmosphere and friendly staff. I am very happy with the care provided for my aunt.

The staff are friendly and caring. My relative is happy being there. When I visited my mum on 20th August 2020, she was very cheerful and looked good ie clean and happy to see me, though I was not happy that I have to stand outside even though I booked an appointment, but the staff I saw explained why I was seeing her outside.

My mother is calmer, well fed, well presented at all times. Low turnover of key staff means I feel they are more trustworthy and my mum is more familiar with them. I would be happier if my mum could be taken outside more but I know this is difficult due to the severity of her condition.

All the Uplands Care Team have always been very caring, efficient and highly attentive when looking after my father. At all times they've informed my family and me about my father's care. The Uplands Care Team are like family to my father and the other residents, they all have an extremely good bond. They supported and cared for my father during his illness and until his sad death. I miss my father very much and the Uplands Care Team too. Thank you Uplands Care Team for all your help and caring for my father over the years he was there and when my mother was there too. Your tremendous work and good efforts are greatly appreciated by me and my family.

I would like to sincerely thank the home manager, deputy manager, nurses, carers, administrative and laundry staff for the excellent care and extensive support they provided to my mother and us, her family.

The staff have been very informative, helping all the way and doing all they can do.

The staff at Uplands have been so kind. Sadly my Uncle, who was a resident at Uplands for 4 years, passed at the end of October. We were given lots of love, care and support in the clearing of his room and were able to start his funeral from the home. The whole family appreciate this very much.

We felt that the care home was well maintained throughout. We wish to express our grateful thanks to the staff for the care they gave to our friend over the 18 months he was with you.

The family, we are very satisfied with the treatment and attention towards our father. Thank you so much!

I visited my mother with my wife. We were both welcome and invited to visit often, however, we live abroad and could only stay for the day. Everything we encountered on that day was more than adequate and suitable since some residents require a little more attention. However, the general feeling was relaxed and very transparent. The feature of phoning using the internet was a very good initiative...however, after having made a successful couple of calls this was not maintained by the staff and I gave up after several unsuccessful attempts to make contact using Skype. I will try again soon. The main thing to keep in mind is that this is a care home capable of caring for dementia residents. This was noticeable on my visit as the general noise levels were high from one person in particular who as mentioned by other reviewers was wandering around rooms, just curious and not in any way unruly or rude just loud and incoherent.

The Uplands care home is truly a wonderful home. Since my father came here in September 2018. The care and compassion showed to him have been totally amazing. Staff are always willing to help, courteous, polite and tends to all my father's needs. Myself, I could not ask for anything more. Thank you Uplands. God bless you all.

Very clean, pleasant and caring staff.

Uplands Care Home was just the right care home for my 3+ month respite after a large operation and to support me while I got used to chemotherapy. My digestion was very challenged and the care the kitchen staff took to provide individual meals was impressive, not only for myself but for many others with cultural differences. I am not used to winters in England and I was so happy to be warm and cosy in a beautiful little room with convenient ensuite that I don't have at home and such friendly and caring staff.

My uncle came to live in Uplands Care Home after 7 months in hospital. He received very good care and although totally bedridden and needing to be turned every few hours he experienced no bed sores (as he had in hospital). He gained weight and enjoyed his tea and cake although my uncle wasn't always easy to look after as he didn't accept he needed to be in a nursing home and insisted he could look after himself at home.

Staff were kind when my uncle sadly died, sending flowers and attending his funeral.

My mother was a resident of Uplands for more than five years. She was always treated with warmth and affection and Uplands was a place she felt safe. Her personal and medical needs were always addressed and staff were responsive to our questions and concerns. When mum passed away recently, we felt that the staff mourned with us. They couldn't have been kinder.

My mother was well looked after particularly the sparing use of morphine. There were times when I thought she was thirsty but mostly she was well attended to. The day staff were unfailingly great.