Bridge House Care Centre, Wallington, London
Bridge House Care Centre, Wallington, London
Bridge House Care Centre, Wallington, London

Bridge House Care Centre is a lovingly-refurbished Grade II listed building, tastefully furnished and equipped to achieve high quality nursing care.

A friendly professional team work to deliver personalised care packages and ensure both residents and visiting loved ones feel valued and respected.

They provide both long and short-term care with all care provision organised around a vision for personal dignity.

Group: Abbey Total Care Group Ltd

Person in charge: Stella Georgy (Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Hindi

Single Rooms: 35

Rooms with ensuite WC: 16

Weekly Charges Guide: Nursing Care Single £850 – £900 (These prices are only a guideline, please contact Bridge House Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bridge House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 14 Nov 2017

dementia

Reviews

9.3 Bridge House Care Centre has a Review Score of 9.3 (9.277)

The Review Score of 9.3 (maximum of 10) for Bridge House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bridge House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.42 for Bridge House Care Centre is calculated as follows: ( (52 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 100 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Bridge House Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bridge House Care Centre?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bridge House Care Centre

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    2
  • No Connection Provided
    1
  • Wife of Resident/Service User
    1

Very impressed with the friendly staff who make the effort to be caring and helpful. Everything has been well organised, making my short stay as comfortable as possible. Enjoyed the meals.

How likely would you be to recommend Bridge House Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Stella Mary Georgy, Manager at Bridge House Care Centre responded to this review on 07 Nov 2017:

Thank you for your valuable comment. Our staff really appreciate your comment and continue to provide quality care to all of our residents by meeting their needs on time.

Pleasant, helpful and attentive staff.

Staff quality is consistently good across shift changes. Room comfortable and toilet facilities are readily accessible.

Very pleased that hairdressing and chiropody services are available.

How likely would you be to recommend Bridge House Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Very good.

How likely would you be to recommend Bridge House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the staff involved in my care showed kindness, patience and tolerance to my needs. Being hard of hearing and poor mobility the standard of care remained high.
The food was hot and nutritious with a variety of choices. What also impressed me was the high level of hygiene.
Overall, I was highly satisfied during my stay.

How likely would you be to recommend Bridge House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as I arrived, Bridge House Care Centre everybody made me feel welcome. I was also amazed not to pay for my food which was pleasant home cooking.

The staff at Bridge House Care Centre are also friendly and if you request something they put it right.

How likely would you be to recommend Bridge House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I have found the dedicated care of the care and nursing staff quite satisfactory.

How likely would you be to recommend Bridge House Care Centre? Extremely Likely

Average Rating: 

 3.7 out of 5

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother enjoyed her rehab at Bridge House. The staff were friendly, efficient and respectful at all times. Her personal needs were met fully and the physio team were excellent. The home is being refurbished at the moment and when it's completed it will look homely and fresh. We would recommend Bridge House to others.

How likely would you be to recommend Bridge House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Bridge House were amazing, all the staff really care. They helped my mum a great deal to get back to her baseline. They all treated her with care and dignity. They all work extremely hard. At first when I dropped her off it broke my heart and I didn't want to leave her there, but after a few days I could see an improvement in my mum and they reassured me they are looking after her and they did a brilliant job. I am so truly thankful to them all.

How likely would you be to recommend Bridge House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After spending two weeks in hospital after breaking my hip, I was transferred to Bridge House where I spent the next three weeks. All the staff were very helpful and nothing was too much trouble. The food was very nice and my room was clean, bright and tidy and was cleaned regularly. All in all there was nothing I could really fault for my short term stay. Thank you Bridge House for preparing me in all ways for my return home.

How likely would you be to recommend Bridge House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

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