Submit a Review for The Oaks Residential Care Home
28 Hall Lane, Upminster, RM14 1AF
View full details of The Oaks Residential Care HomeLatest Reviews for The Oaks Residential Care Home
05 February 2026
My husband was placed in The Oaks as I am his carer (he has Parkinson's) as I have to have an operation. The care has been superb. He is stronger now then when he first entered. The staff are great and always happy. A lovely atmosphere. The food is very appetising and nutritious. His room is warm
and comfortable. So pleased we chose The Oaks
27 January 2026
All staff are so friendly and welcoming
My brother had been to several care homes and this one is by far the best..he settled in quick, staff are attentive and professional, my brother's needs were always met.
Entertaining the residents with karaoke singers where they all are encouraged to join
in. The Christmas party was lovely with residents having a sing a long and dance
Well done to all the Team at the Oaks x
12 January 2026
The Oaks Residential Care Home provided services that are very good. The staff are highly qualified and deeply committed to maintaining a homely, dignified environment where each resident receives personalized and required attention. The Oaks supports active lifestyles, sound nutrition, and
emotional well-being with thoughtful touches.
24 December 2025
Very helpful and caring team with hearts of gold. These staff actually care about the elderly residents. It is a very clean home and the staff are very welcoming. I joined their Christmas party and all residents were up dancing and having fun, lovely to see and be a part of.
11 December 2025
unfortunately my mother had to go into care when her dementia meant she could no longer be left by herself. As a family it was a difficult decision to take but we also realised that she needed to be looked after in a safe environment. We visited the Oaks and were pleasantly surprised by how friendly
all the staff were and how clean it was. Mum moved in about a year and a half ago and the change in her was remarkable. the staff really brought out the best in her treating her like a guest and not as an invalid. Mum loved the food and never had a bad word to say about the place or the staff. When we visited she looked nice and clean and always well dressed and happy. entertainment was provided where everyone was encouraged to join in if they could. Sadly mum had to go into hospital when her dementia got so bad that she couldnt eat and she passed away shortly after.. Thanks to all the staff for making mums final months of life so much better for her, you are very special people.
02 July 2025
Every visit my wife and I make, the staff are very welcoming to us, and are friendly. All residents who are mobile are always in the lounge or in the reception room. There appears to be enough staff to cope with the resident mobility problems. My father in law has taken time to settle in. All the
staff like him which is good.
02 July 2025
A warm welcome is always received from the carers and management when visiting the home. Dad is usually in the main lounge and a carer will accompany him to a more private area for us to have a chat, along with a cup of tea and biscuits. The carers and management provide a friendly and relaxed
atmosphere whilst continually being attentive to the residents' requirements. They have a good understanding of my dad's needs and I am happy that he is being well looked after.
02 July 2025
When I have visited my aunt the staff have made me feel very welcome and my aunt says they are all nice.
25 June 2025
My friend's mum is in The Oaks, I have visited the home myself and have taken my friend's mum out on a few occasions, each time the staff are friendly and approachable. The home is very clean and tidy and you can see they have put a lot of thought into making the home comfortable and welcoming.
Since my friend's mum has gone into The Oaks, my friend has totally relaxed knowing her mum is in a safe and loving environment where quality care is delivered. The Oaks is a truly lovely home
24 June 2025
The Oaks atmosphere is warm, welcoming & genuinely feels like a home. Staff are incredible, they all go above & beyond, they're professional, kind, friendly, empathetic, patient & truly caring, which is everything we had ever hoped for. When seeing mum, I've seen how staff have the ability to adapt
to each residents needs & have seen they go out of their way to ensure residents are happy & comfortable.
Mums room is spacious & bright with a large window overlooking the main road. The home is always clean & smells lovely. The varied & stimulating activities have helped mum socialise & make friends.
Since moving to The Oaks, mum has regained her appetite & looks healthier, even enjoying second helpings at meals.
Knowing my mum is in such an amazing home gives us huge peace of mind & I would recommend The Oaks to anyone.
I cannot thank The Oaks enough for everything they're doing for my mum. They've made this incredibly difficult Dementia pathway so much easier for me & our family.
24 June 2025
Dad has been at The Oaks for 6 months, and in that time the team have done a fantastic job helping him settle and meeting his needs. Communication with us has been excellent. The environment is warm and welcoming, and the staff are very caring.
17 June 2025
The most passionate and caring staff. After a very stressful period, the Oak's welcomed us and our family member and have been there for us ever since. The daily dedication to their residents families and guests makes tis care home a relaxed, warm and inviting place to be. We cannot thank them
enough.
24 December 2024
Cannot be happier with the care that my mum received at The Oaks for respite. I would 100% recommend this care home to anyone as they cannot do enough for you and ensure the best care for residents.
10 April 2024
My cousin has settled in and seems content.
The staff are very friendly and caring.
The building is well-maintained.
We are happy with the care she is receiving.
21 March 2024
Mum is cared for very well at The Oaks. The staff are pleasant and very helpful. There is often entertainment for the residents and a lovely garden for them to enjoy in the summer.
19 March 2024
I think it is very good, staff are very good and very helpful.
08 March 2024
My brother has been in The Oaks care home for nearly six weeks. On arrival he was not looking after himself, his weight had dropped because he was not eating. The staff have been so kind to him and he is now looking so much better. He celebrated his 70th birthday and danced and sang all day with
staff and residents.
04 March 2024
Amazing staff. Very welcoming and compassionate in a difficult time.
09 February 2024
No complaints. The staff very caring and my cousin is well looked after. Very pleased with the home.
26 January 2024
I find the staff very helpful and understanding of my aunt's needs.
Latest Reviews for The Oaks Residential Care Home
05 February 2026
My husband was placed in The Oaks as I am his carer (he has Parkinson's) as I have to have an operation. The care has been superb. He is stronger now then when he first entered. The staff are great and always happy. A lovely atmosphere. The food is very appetising and nutritious. His room is warm
and comfortable. So pleased we chose The Oaks
27 January 2026
All staff are so friendly and welcoming
My brother had been to several care homes and this one is by far the best..he settled in quick, staff are attentive and professional, my brother's needs were always met.
Entertaining the residents with karaoke singers where they all are encouraged to join
in. The Christmas party was lovely with residents having a sing a long and dance
Well done to all the Team at the Oaks x
12 January 2026
The Oaks Residential Care Home provided services that are very good. The staff are highly qualified and deeply committed to maintaining a homely, dignified environment where each resident receives personalized and required attention. The Oaks supports active lifestyles, sound nutrition, and
emotional well-being with thoughtful touches.
24 December 2025
Very helpful and caring team with hearts of gold. These staff actually care about the elderly residents. It is a very clean home and the staff are very welcoming. I joined their Christmas party and all residents were up dancing and having fun, lovely to see and be a part of.
11 December 2025
unfortunately my mother had to go into care when her dementia meant she could no longer be left by herself. As a family it was a difficult decision to take but we also realised that she needed to be looked after in a safe environment. We visited the Oaks and were pleasantly surprised by how friendly
all the staff were and how clean it was. Mum moved in about a year and a half ago and the change in her was remarkable. the staff really brought out the best in her treating her like a guest and not as an invalid. Mum loved the food and never had a bad word to say about the place or the staff. When we visited she looked nice and clean and always well dressed and happy. entertainment was provided where everyone was encouraged to join in if they could. Sadly mum had to go into hospital when her dementia got so bad that she couldnt eat and she passed away shortly after.. Thanks to all the staff for making mums final months of life so much better for her, you are very special people.
02 July 2025
Every visit my wife and I make, the staff are very welcoming to us, and are friendly. All residents who are mobile are always in the lounge or in the reception room. There appears to be enough staff to cope with the resident mobility problems. My father in law has taken time to settle in. All the
staff like him which is good.
02 July 2025
A warm welcome is always received from the carers and management when visiting the home. Dad is usually in the main lounge and a carer will accompany him to a more private area for us to have a chat, along with a cup of tea and biscuits. The carers and management provide a friendly and relaxed
atmosphere whilst continually being attentive to the residents' requirements. They have a good understanding of my dad's needs and I am happy that he is being well looked after.
02 July 2025
When I have visited my aunt the staff have made me feel very welcome and my aunt says they are all nice.
25 June 2025
My friend's mum is in The Oaks, I have visited the home myself and have taken my friend's mum out on a few occasions, each time the staff are friendly and approachable. The home is very clean and tidy and you can see they have put a lot of thought into making the home comfortable and welcoming.
Since my friend's mum has gone into The Oaks, my friend has totally relaxed knowing her mum is in a safe and loving environment where quality care is delivered. The Oaks is a truly lovely home
24 June 2025
The Oaks atmosphere is warm, welcoming & genuinely feels like a home. Staff are incredible, they all go above & beyond, they're professional, kind, friendly, empathetic, patient & truly caring, which is everything we had ever hoped for. When seeing mum, I've seen how staff have the ability to adapt
to each residents needs & have seen they go out of their way to ensure residents are happy & comfortable.
Mums room is spacious & bright with a large window overlooking the main road. The home is always clean & smells lovely. The varied & stimulating activities have helped mum socialise & make friends.
Since moving to The Oaks, mum has regained her appetite & looks healthier, even enjoying second helpings at meals.
Knowing my mum is in such an amazing home gives us huge peace of mind & I would recommend The Oaks to anyone.
I cannot thank The Oaks enough for everything they're doing for my mum. They've made this incredibly difficult Dementia pathway so much easier for me & our family.
24 June 2025
Dad has been at The Oaks for 6 months, and in that time the team have done a fantastic job helping him settle and meeting his needs. Communication with us has been excellent. The environment is warm and welcoming, and the staff are very caring.
17 June 2025
The most passionate and caring staff. After a very stressful period, the Oak's welcomed us and our family member and have been there for us ever since. The daily dedication to their residents families and guests makes tis care home a relaxed, warm and inviting place to be. We cannot thank them
enough.
24 December 2024
Cannot be happier with the care that my mum received at The Oaks for respite. I would 100% recommend this care home to anyone as they cannot do enough for you and ensure the best care for residents.
10 April 2024
My cousin has settled in and seems content.
The staff are very friendly and caring.
The building is well-maintained.
We are happy with the care she is receiving.
21 March 2024
Mum is cared for very well at The Oaks. The staff are pleasant and very helpful. There is often entertainment for the residents and a lovely garden for them to enjoy in the summer.
19 March 2024
I think it is very good, staff are very good and very helpful.
08 March 2024
My brother has been in The Oaks care home for nearly six weeks. On arrival he was not looking after himself, his weight had dropped because he was not eating. The staff have been so kind to him and he is now looking so much better. He celebrated his 70th birthday and danced and sang all day with
staff and residents.
04 March 2024
Amazing staff. Very welcoming and compassionate in a difficult time.
09 February 2024
No complaints. The staff very caring and my cousin is well looked after. Very pleased with the home.
26 January 2024
I find the staff very helpful and understanding of my aunt's needs.