The Oaks Residential Care Home

28 Hall Lane, Upminster RM14 1AF

The Oaks Residential Care Home is a charming property that has benefitted from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which preserves their privacy and dignity.

A great deal of flexibility is offered to residents to make their own choice in all aspects of their day. Every encouragement will be given to the pursuance of their hobbies, interest and religious worship.

Accommodation

The house provides pleasant bedrooms comprising of all single rooms. All bedrooms contain fitted carpets, central heating and washing facilities; most include en suite facilities. In case of an emergency, a fully integrated nurse call system has been installed in every bedroom and bathroom. There are two spacious and comfortable lounges with colour televisions in each where residents socialise and an attractive dining room, and a quiet area. They also have a patio area overlooking the gardens.

There is a lift, which will accommodate a wheelchair. The garden is beautifully landscaped, containing two large patio areas with wheelchair friendly access, and beautifully kept raised flowers beds and ample benches for sitting and admiring the view. Well balanced and varied meals made with fresh ingredients are served with a choice of menu and mealtimes. Also cater for residents who require special diets.

Owner: The Oaks Residential Care Home

Person in charge: Jenny Freeman (Registered Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Non violent, no disruptive behaviour, No Smoking. Ages from 65 to 105.

Languages Spoken by Staff (other than English): Afrikaans, Hindi

Single Rooms: 26

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £725 – £850 (These prices are only a guideline, please contact The Oaks Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Please contact prior to visiting, so to ensure that the appropriate staff can be available for to talk to.

Parking:

Parking available to the front of the building.

Latest Care Quality Commission* Report on The Oaks Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Oaks Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.627 for The Oaks Residential Care Home is calculated as follows: ( (57 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 83 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.962 Points relating to the number of positive Reviews for The Oaks Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.2 Target = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Oaks Residential Care Home has a Review Score of 9.6 (9.589) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Oaks Residential Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Oaks Residential Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Respite Resident/Service User
    1

I found the staff and manager to be so caring and helpful. The food looks really good and I think The Oaks has a really homely feel.
The place needs a bit of updating and the decor is antiquated but I was more interested in the care.
I will definitely use The Oaks again and hope to use it in December and I have recommended it to a friend for her mum.

How likely would you be to recommend The Oaks Residential Care Home? Likely

Overall Standard

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Average Rating:   3.8 out of 5

Jenny Freeman, Registered Manager at The Oaks Residential Care Home responded to this review on 23 Oct 2017:

Thank you for your kind words. I will pass them on to all the staff involved.

Very caring, helpful, kind, well looked after. Greatly enjoyed my short stay. The food was excellent and plenty of it.

How likely would you be to recommend The Oaks Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jenny Freeman, Registered Manager at The Oaks Residential Care Home responded to this review on 19 Oct 2017:

Thank you for your kind words. I will pass on your comments to all the staff involved.

My uncle is cared for very well. By his own choice he stays in his room, but is frequently checked on by the staff, he cannot communicate very well as he is deaf, but the staff try to communicate with him by writing and pictures. Overall, the home is clean and has never smelled of urine etc, which is something I have experienced in other care homes. Overall, this family are pleased with this level of care.

How likely would you be to recommend The Oaks Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother moved into the residential part of The Oaks in January 2017 after not being fully able to cope living on her own due to poor health. My mother is now over 102 years old.
The manageress, who is very approachable, moved very quickly when contacted by my wife and offered suitable accommodation at a reasonable price.
Under her guidance, my mother's health has improved tremendously. She is regularly seen by the doctor and chiropodist etc...
She has excellently prepared regular meals, her personal hygiene is excellent and clothes are washed daily, she is always well presented and there is a carer available to see to her needs day or night.
I am happy to know that my mother is being well looked after and in a friendly environment.

How likely would you be to recommend The Oaks Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jenny Freeman, Home Manger at The Oaks Residential Care Home responded to this review on 01 Jun 2017:

Thank you for your very kind feedback. I will pass your positive comments onto my team.

My mother was very well looked after during her recent stay here. Her room was homely, the food was delicious and the staff were very friendly. There was a range of activities during her stay and a visiting hairdresser who made my mum look like herself again so she was very happy.

How likely would you be to recommend The Oaks Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jenny Freeman, Home Manager at The Oaks Residential Care Home responded to this review on 26 May 2017:

Thank you for your review, your mum was a very lovely lady and a pleasure to take care of.

My mother is well cared for and very happy with all the staff.

How likely would you be to recommend The Oaks Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

After visiting several care homes in the area, we selected this home to provide 4 weeks respite for my 93-year-old mother, following a fall at home. The management strategy at this care home reflects very favourably throughout. All members of staff treated each individual with the utmost respect, kindness and consideration and nothing was too much trouble. The complexities and arrangement of my mother's medical requirements were dealt with by the manager and her staff which lifted a heavy burden off our shoulders.

How likely would you be to recommend The Oaks Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jenny Freeman, Home Manager at The Oaks Residential Care Home responded to this review on 04 Oct 2016:

Many thanks for your kind words. I shall be passing them on to all the staff involved.

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