The Oaks Residential Care Home

28 Hall Lane, Upminster RM14 1AF
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9.6 48 Reviews
  • The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home is a charming property that has benefited from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which preserves their privacy and dignity right up to the end of their days.

A great deal of flexibility is offered to residents to make their own choice in all aspects of their day. Every encouragement will be given to the pursuance of their hobbies, interests and religious worship.

Accommodation

The house provides pleasant bedrooms comprising of all single rooms. All bedrooms contain fitted carpets, central heating and washing facilities; most include en suite facilities. In case of an emergency, a fully integrated nurse call system has been installed in every bedroom and bathroom. There are two spacious and comfortable lounges with colour televisions in each where residents socialise and an attractive dining room, and a quiet area. They also have a patio area overlooking the gardens.

There is a lift, which will accommodate a wheelchair. The garden is beautifully landscaped, containing two large patio areas with wheelchair-friendly access, and beautifully kept raised flowers beds and ample benches for sitting and admiring the view. Well balanced and varied meals made with fresh ingredients are served with a choice of menu and mealtimes. They also cater for residents who require special diets.

Activities

The Oaks looks to provide a varied array of either group or 1-to-1 activities for the residents to encourage communication and to reduce the risk of social isolation within the home. They have also found the activities beneficial to help stimulate the brain function of Dementia clients.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1896

Hairdressing & chiropodist visits are excluded. Also dry cleaning, newspapers and hospital escorts are separately charged.

These prices are only a guideline, please contact The Oaks Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Oak Residential Homes Ltd

Person in charge

  • Justina Ali (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Non violent
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visits welcomed any time, except for the following times: Breakfast time (8-9:30), Lunchtime (12:00 - 1:30)

Parking

  • Parking available to the front of the building.

The Oaks Residential Care Home Reviews (48)

9.6

The Oaks Residential Care Home has a Review Score of 9.6 (9.606) out of 10, based on 24 reviews in the last 2 years.
Over all time The Oaks Residential Care Home has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to The Oaks Residential Care Home
  • 17
  • 10
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Total of 48, showing 1-20
Review from M C (Son-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Every visit my wife and I make, the staff are very welcoming to us, and are friendly. All residents who are mobile are always in the lounge or in the reception room. There appears to be enough staff to cope with the resident mobility problems. My father in law has taken time to settle in. All the staff
like him which is good.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review. However, we are surprised that your experience is remarkably different to your wife's experience regarding our service considering the fact that you and your wife visit together at all times. Your lovely comments do not seem to align with the ratings you have given us. The Oaks operates an open door policy and welcomes families in to discuss any concerns they have with the management team so please feel free to discuss any areas you feel we are able to improve on. We pride ourselves on the good quality care people know us for and we will continue to provide this with your support.

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Review from Kim C (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome is always received from the carers and management when visiting the home. Dad is usually in the main lounge and a carer will accompany him to a more private area for us to have a chat, along with a cup of tea and biscuits. The carers and management provide a friendly and relaxed atmosphere
whilst continually being attentive to the residents' requirements. They have a good understanding of my dad's needs and I am happy that he is being well looked after.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your lovely review. Your dad is a pleasure to care for and I will pass your kind words onto the staff

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Review from Carole P (Niece of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I have visited my aunt the staff have made me feel very welcome and my aunt says they are all nice.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for taking the time to leave us a review. It is a pleasure to look after your aunt

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Review from Carly N (Friend of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend's mum is in The Oaks, I have visited the home myself and have taken my friend's mum out on a few occasions, each time the staff are friendly and approachable. The home is very clean and tidy and you can see they have put a lot of thought into making the home comfortable and welcoming. Since
my friend's mum has gone into The Oaks, my friend has totally relaxed knowing her mum is in a safe and loving environment where quality care is delivered. The Oaks is a truly lovely home
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your lovely review and your kind words.

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Review from Kerry J (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks atmosphere is warm, welcoming & genuinely feels like a home. Staff are incredible, they all go above & beyond, they're professional, kind, friendly, empathetic, patient & truly caring, which is everything we had ever hoped for. When seeing mum, I've seen how staff have the ability to adapt
to each residents needs & have seen they go out of their way to ensure residents are happy & comfortable.


Mums room is spacious & bright with a large window overlooking the main road. The home is always clean & smells lovely. The varied & stimulating activities have helped mum socialise & make friends.


Since moving to The Oaks, mum has regained her appetite & looks healthier, even enjoying second helpings at meals.


Knowing my mum is in such an amazing home gives us huge peace of mind & I would recommend The Oaks to anyone.


I cannot thank The Oaks enough for everything they're doing for my mum. They've made this incredibly difficult Dementia pathway so much easier for me & our family.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your lovely review. I will pass your kind words onto the staff. We are glad we have been able to provide peace of mind to you and your family

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Review from D G (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at The Oaks for 6 months, and in that time the team have done a fantastic job helping him settle and meeting his needs. Communication with us has been excellent. The environment is warm and welcoming, and the staff are very caring.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your kind words, it is a pleasure looking after your dad, he is a true gentleman.

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Review from J G (Daughter-in-law of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most passionate and caring staff. After a very stressful period, the Oak's welcomed us and our family member and have been there for us ever since. The daily dedication to their residents families and guests makes tis care home a relaxed, warm and inviting place to be. We cannot thank them enough.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your kind words, it is a pleasure to care for your loved one and we are glad we could make it a little bit easier for you as a family.

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Review from S H (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot be happier with the care that my mum received at The Oaks for respite. I would 100% recommend this care home to anyone as they cannot do enough for you and ensure the best care for residents.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your lovely comments! It was a privilege to look after your mum.

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Review from P R (Son of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mum has dementia and moved into the Oaks Care Home in May 2024. Since she has been there she seems more alert and constantly tells us that everyone there is so nice to her and the food is delicious. When we visit she is always clean and wearing fresh clothes. Mum interacts with the other
residents and enjoys the entertainment provided, especially the singing and she even gets up to dance. Putting Mum into a care home was the most difficult decision our family has ever made but seeing her now we have no doubt that we made the right decision. I couldn't recommend this place any higher if you are looking for a care home for your loved one, just drop in and see for yourself how everyone is treated so well, I think the cheerful faces of the residents and the staff say it all. Special thanks to every member of staff for making Mum smile again.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

A huge thank you to you for your lovely words, it is a pleasure and a true privilege to care for your mum and we are so happy she has settled in so well with us.

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Review from Diane G (Cousin of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has settled in and seems content.
The staff are very friendly and caring.
The building is well-maintained.
We are happy with the care she is receiving.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind review, I will pass your kind words to the staff.

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Review from J H (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is cared for very well at The Oaks. The staff are pleasant and very helpful. There is often entertainment for the residents and a lovely garden for them to enjoy in the summer.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind review. It is a pleasure to look after your mum. I will pass your lovely comments to the staff.

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Review from J H (Relative of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it is very good, staff are very good and very helpful.
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Review from Jeanette R (Sister of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in The Oaks care home for nearly six weeks. On arrival he was not looking after himself, his weight had dropped because he was not eating. The staff have been so kind to him and he is now looking so much better. He celebrated his 70th birthday and danced and sang all day with staff
and residents.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind review. Your brother is a valued member of the home and a pleasure to look after because he is very courteous.

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Review from M W (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff. Very welcoming and compassionate in a difficult time.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind words. It is fulfilling and a privilege to care for your mum. We might not be able to take away all of the pressure, but at least we can lighten the load with your mum.

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Review from J A (Cousin of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints. The staff very caring and my cousin is well looked after. Very pleased with the home.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review, it is much appreciated and it is a pleasure looking after your cousin.

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Review from Carole C (Niece of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and understanding of my aunt's needs.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review. I will pass your kind comment to the staff.

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Review from Deb B (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arrived from Australia to see my mum who has been a resident at The Oaks Residential Care Home since August 2023. Mum, who has dementia, was extremely happy to see me and kept saying how impressed she was with the staff and care provided. Mum looked so well compared to when I left her in September to
go back home to Australia.
The staff are all amazing. They are so approachable, friendly and really care for the residents. Every time I see Mum she is smiling, laughing and doesn't stop dancing when music is played which is quite often.
Living in Australia used to be such a worry when Mum lived on her own. I no longer worry about her as I know 100% she is looked after more than I could ever imagine.
The management staff keep in touch with me in Australia and let me know how Mum is each week, for that I am truly grateful. Very happy family.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you so much for your lovely review. It is so nice that we have been able to give you peace of mind as you are so far away. Your mother is a joy to care for and is a much-loved member of our household.

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Review from Troy B (Son-in-law of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home with genuine, caring staff. The home is clean, bright and vibrant with a great atmosphere. The staff seem to go above and beyond with the level of care.
I would highly recommend this care home, they are just brilliant.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind review. I will pass on your comments to my staff.

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Review from K B (Son of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice, comfortable, small, homely, lovely place with good, responsive management. All staff are always ready to help and very professional.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review. We tried within the limited time that we had to admit your mum as an emergency respite to make her comfortable in the room that we had available. We are sorry if you feel that the room was unsuitable. I will pass on your compliments to the staff.

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Review from T T (Brother of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very professional and very friendly. They are very attentive to my sister's needs. When I leave after visiting, I know she is being well looked after.
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you very much for your kind words. It is a pleasure to care for your sister and I will pass on your comments to my staff.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for The Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for The Oaks Residential Care Home is calculated as follows: ( (209 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 282 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Oaks Residential Care Home

What types of Care is The Oaks Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Oaks Residential Care Home have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Oaks Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks Residential Care Home to the centre of Upminster?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Oaks Residential Care Home to verify any information. View our terms and conditions. The Oaks Residential Care Home has an Enhanced Service - more info.