Search...

The Oaks Residential Care Home

28 Hall Lane, Upminster, London RM14 1AF
Jobs
The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home, Upminster

The Oaks Residential Care Home is a charming property that has benefited from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which...  

Care Provided by The Oaks Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,700 - £1,900£1,700 - £1,900
Residential Dementia Care£1,700 - £1,900£1,700 - £1,896

Hairdressing & chiropodist visits are excluded. Also dry cleaning, newspapers and hospital escorts are separately charged.

Contact The Oaks Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Oak Residential Homes Ltd
  • Private Owned

Person in charge

  • Justina Ali(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (24)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visits welcomed any time, except for the following times: Breakfast time (8-9:30), Lunchtime (12:00 - 1:30)

Parking

  • Parking available to the front of the building.

The Oaks Residential Care Home Reviews (53)

Submit a Review
9.6

The Oaks Residential Care Home has a Review Score of 9.6 (9.577) out of 10, based on 14 reviews in the last 2 years. Over all time The Oaks Residential Care Home has 53 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Oaks Residential Care Home
Loading...
Showing 53 reviews matching selected criteria
Review from Gillian B (Daughter of Resident) published on 2 December 2020 Submitted via Website
Overall Experience

The carers and this staff are very professional and kind. My mother has been well cared for through this pandemic and we cannot fault the care she has received. She seems to respond very well and seems happy and safe.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Daughter-in-law of Resident) published on 24 July 2020 Submitted via Postal Card
Overall Experience

The Oaks provide excellent care in a professional but very friendly/caring way. They treated the resident respectfully and like to laugh, joke, play game and dance with them. My father-in-law is happy and relaxed, and that's the most important part.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your kind comments. I will be sure to pass them onto the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card
Overall Experience

A clean, safe and secure home with kind and caring staff.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for you kind comments. I will be sure to pass them onto all the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah C (Regular Volunteer) published on 26 September 2019 Submitted via Postal Card
Overall Experience
1) All staff supported my mother until the end of her life - all assessments (OT, physio, speech and language) arranged to help her and to plan. All equipment arranged e.g. Air bed for pressure sores prevention.
2) Mother treated with kindness and respect. The Oaks has excellent working relationships with local GP and hospice.
3) Mother lived at The Oaks for four years - great activities (quizzes/art/exercise) kind and fun staff. Pleasant garden. Convenient location for shops/public transport.
4) Responsive and welcoming staff.
5) Strong and kind management team, who are willing to be creative and adaptive to changing needs.

6) Such a big thank you to all at The Oaks for looking after Mum and me and our friends.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for wonderful comments. It was our pleasure to care for your mum and to spend time with yourself and your mum's friends and other family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare S (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card
Overall Experience

Mum enjoyed her time at The Oaks. She found the staff friendly and also made friends with some of the other residents. She thought the food was very good and there was always tea and coffee and cold drinks available. She enjoyed the activities provided by The Oaks and will be happy to go back when we are going on holiday.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your review, we are grateful for your positive comments and I will pass them on to all the staff involved in your mum's stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Raymond F (Son-in-law of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience

With all the recent bad publicity with care homes, I was reluctant to place my father-in-law in the Oaks. My fears were unfounded with The Oaks. The care, kindness, attention and love he received was first class. He was in The Oaks for the last six months of his life and was treated with the greatest respect and dignity.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you so much for your kind words. I will pass them on to all the staff involved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa D (Daughter of Resident) published on 23 October 2017 Submitted via Postal Card
Overall Experience
I found the staff and manager to be so caring and helpful. The food looks really good and I think The Oaks has a really homely feel.
The place needs a bit of updating and the decor is antiquated but I was more interested in the care.

I will definitely use The Oaks again and hope to use it in December and I have recommended it to a friend for her mum.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your kind words. I will pass them on to all the staff involved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F L (Respite Resident) published on 19 October 2017 Submitted via Postal Card
Overall Experience

Very caring, helpful, kind, well looked after. Greatly enjoyed my short stay. The food was excellent and plenty of it.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your kind words. I will pass on your comments to all the staff involved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Nephew of Resident) published on 27 July 2017 Submitted via Postal Card
Overall Experience

My uncle is cared for very well. By his own choice he stays in his room, but is frequently checked on by the staff, he cannot communicate very well as he is deaf, but the staff try to communicate with him by writing and pictures. Overall, the home is clean and has never smelled of urine etc, which is something I have experienced in other care homes. Overall, this family are pleased with this level of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Christopher W (Son of Resident) published on 2 June 2017 Submitted via Postal Card
Overall Experience
My mother moved into the residential part of The Oaks in January 2017 after not being fully able to cope living on her own due to poor health. My mother is now over 102 years old.
The manageress, who is very approachable, moved very quickly when contacted by my wife and offered suitable accommodation at a reasonable price.
Under her guidance, my mother's health has improved tremendously. She is regularly seen by the doctor and chiropodist etc...
She has excellently prepared regular meals, her personal hygiene is excellent and clothes are washed daily, she is always well presented and there is a carer available to see to her needs day or night.

I am happy to know that my mother is being well looked after and in a friendly environment.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you for your very kind feedback. I will pass your positive comments onto my team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne D (Daughter of Resident) published on 26 May 2017 Submitted via Website
Overall Experience

My mother was very well looked after during her recent stay here. Her room was homely, the food was delicious and the staff were very friendly. There was a range of activities during her stay and a visiting hairdresser who made my mum look like herself again so she was very happy.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you for your review, your mum was a very lovely lady and a pleasure to take care of.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clive J (Son of Resident) published on 16 May 2017 Submitted via Postal Card
Overall Experience

My mother is well cared for and very happy with all the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Norman T (Son of Resident) published on 4 October 2016 Submitted via Postal Card
Overall Experience

After visiting several care homes in the area, we selected this home to provide 4 weeks respite for my 93-year-old mother, following a fall at home. The management strategy at this care home reflects very favourably throughout. All members of staff treated each individual with the utmost respect, kindness and consideration and nothing was too much trouble. The complexities and arrangement of my mother's medical requirements were dealt with by the manager and her staff which lifted a heavy burden off our shoulders.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Many thanks for your kind words. I shall be passing them on to all the staff involved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Oaks Residential Care Home.

Upcoming Events

There are no upcoming events for The Oaks Residential Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Oaks Residential Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Oaks Residential Care Home to verify any information. View our terms and conditions. The Oaks Residential Care Home has an Enhanced Service -more info.