The Oaks Residential Care Home

28 Hall Lane, Upminster RM14 1AF
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9.6 48 Reviews
  • The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home is a charming property that has benefited from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which preserves their privacy and dignity right up to the end of their days.

A great deal of flexibility is offered to residents to make their own choice in all aspects of their day. Every encouragement will be given to the pursuance of their hobbies, interests and religious worship.

Accommodation

The house provides pleasant bedrooms comprising of all single rooms. All bedrooms contain fitted carpets, central heating and washing facilities; most include en suite facilities. In case of an emergency, a fully integrated nurse call system has been installed in every bedroom and bathroom. There are two spacious and comfortable lounges with colour televisions in each where residents socialise and an attractive dining room, and a quiet area. They also have a patio area overlooking the gardens.

There is a lift, which will accommodate a wheelchair. The garden is beautifully landscaped, containing two large patio areas with wheelchair-friendly access, and beautifully kept raised flowers beds and ample benches for sitting and admiring the view. Well balanced and varied meals made with fresh ingredients are served with a choice of menu and mealtimes. They also cater for residents who require special diets.

Activities

The Oaks looks to provide a varied array of either group or 1-to-1 activities for the residents to encourage communication and to reduce the risk of social isolation within the home. They have also found the activities beneficial to help stimulate the brain function of Dementia clients.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1896

Hairdressing & chiropodist visits are excluded. Also dry cleaning, newspapers and hospital escorts are separately charged.

These prices are only a guideline, please contact The Oaks Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Oak Residential Homes Ltd

Person in charge

  • Justina Ali (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Non violent
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visits welcomed any time, except for the following times: Breakfast time (8-9:30), Lunchtime (12:00 - 1:30)

Parking

  • Parking available to the front of the building.

The Oaks Residential Care Home Reviews (48)

9.6

The Oaks Residential Care Home has a Review Score of 9.6 (9.606) out of 10, based on 24 reviews in the last 2 years.
Over all time The Oaks Residential Care Home has 48 reviews.

Overall Experience
  • 38
  • 8
  • 1
  • 0
  • 1
Date Published
  • 48
  • 7
  • 8
  • 24
  • 24
Reviewer Connection to The Oaks Residential Care Home
  • 17
  • 10
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Raymond F (Son-in-law of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With all the recent bad publicity with care homes, I was reluctant to place my father-in-law in the Oaks. My fears were unfounded with The Oaks. The care, kindness, attention and love he received was first class. He was in The Oaks for the last six months of his life and was treated with the greatest
respect and dignity.
Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you so much for your kind words. I will pass them on to all the staff involved.

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Review from Lisa D (Daughter of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff and manager to be so caring and helpful. The food looks really good and I think The Oaks has a really homely feel.
The place needs a bit of updating and the decor is antiquated but I was more interested in the care.
I will definitely use The Oaks again and hope to use it in December
and I have recommended it to a friend for her mum.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your kind words. I will pass them on to all the staff involved.

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Review from J F L (Respite Resident) assisted by family/friend published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, helpful, kind, well looked after. Greatly enjoyed my short stay. The food was excellent and plenty of it.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your kind words. I will pass on your comments to all the staff involved.

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Review from S B (Nephew of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is cared for very well. By his own choice he stays in his room, but is frequently checked on by the staff, he cannot communicate very well as he is deaf, but the staff try to communicate with him by writing and pictures. Overall, the home is clean and has never smelled of urine etc, which is
something I have experienced in other care homes. Overall, this family are pleased with this level of care.
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Review from Christopher W (Son of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into the residential part of The Oaks in January 2017 after not being fully able to cope living on her own due to poor health. My mother is now over 102 years old.
The manageress, who is very approachable, moved very quickly when contacted by my wife and offered suitable accommodation
at a reasonable price.
Under her guidance, my mother's health has improved tremendously. She is regularly seen by the doctor and chiropodist etc...
She has excellently prepared regular meals, her personal hygiene is excellent and clothes are washed daily, she is always well presented and there is a carer available to see to her needs day or night.
I am happy to know that my mother is being well looked after and in a friendly environment.
Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you for your very kind feedback. I will pass your positive comments onto my team.

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Review from Jayne D (Daughter of Resident) published on 26 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very well looked after during her recent stay here. Her room was homely, the food was delicious and the staff were very friendly. There was a range of activities during her stay and a visiting hairdresser who made my mum look like herself again so she was very happy.
Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you for your review, your mum was a very lovely lady and a pleasure to take care of.

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Review from Clive J (Son of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well cared for and very happy with all the staff.
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Review from Norman T (Son of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting several care homes in the area, we selected this home to provide 4 weeks respite for my 93-year-old mother, following a fall at home. The management strategy at this care home reflects very favourably throughout. All members of staff treated each individual with the utmost respect, kindness
and consideration and nothing was too much trouble. The complexities and arrangement of my mother's medical requirements were dealt with by the manager and her staff which lifted a heavy burden off our shoulders.
Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Many thanks for your kind words. I shall be passing them on to all the staff involved.

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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for The Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for The Oaks Residential Care Home is calculated as follows: ( (209 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 282 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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