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The Oaks Residential Care Home

28 Hall Lane, Upminster, London RM14 1AF
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The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home, Upminster

The Oaks Residential Care Home is a charming property that has benefited from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which...  

Care Provided by The Oaks Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,700 - £1,900£1,700 - £1,900
Residential Dementia Care£1,700 - £1,900£1,700 - £1,896

Hairdressing & chiropodist visits are excluded. Also dry cleaning, newspapers and hospital escorts are separately charged.

Contact The Oaks Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Oak Residential Homes Ltd
  • Private Owned

Person in charge

  • Justina Ali(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (24)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visits welcomed any time, except for the following times: Breakfast time (8-9:30), Lunchtime (12:00 - 1:30)

Parking

  • Parking available to the front of the building.

The Oaks Residential Care Home Reviews (53)

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9.6

The Oaks Residential Care Home has a Review Score of 9.6 (9.577) out of 10, based on 14 reviews in the last 2 years. Over all time The Oaks Residential Care Home has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Carole C (Niece of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

I find the staff very helpful and understanding of my aunt's needs.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review. I will pass your kind comment to the staff.

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Review from Deb B (Daughter of Resident) published on 23 January 2024 Submitted via Website
Overall Experience
Arrived from Australia to see my mum who has been a resident at The Oaks Residential Care Home since August 2023. Mum, who has dementia, was extremely happy to see me and kept saying how impressed she was with the staff and care provided. Mum looked so well compared to when I left her in September to go back home to Australia.
The staff are all amazing. They are so approachable, friendly and really care for the residents. Every time I see Mum she is smiling, laughing and doesn't stop dancing when music is played which is quite often.
Living in Australia used to be such a worry when Mum lived on her own. I no longer worry about her as I know 100% she is looked after more than I could ever imagine.

The management staff keep in touch with me in Australia and let me know how Mum is each week, for that I am truly grateful. Very happy family.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you so much for your lovely review. It is so nice that we have been able to give you peace of mind as you are so far away. Your mother is a joy to care for and is a much-loved member of our household.

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Review from Troy B (Son-in-law of Resident) published on 23 January 2024 Submitted via Website
Overall Experience
Wonderful care home with genuine, caring staff. The home is clean, bright and vibrant with a great atmosphere. The staff seem to go above and beyond with the level of care.

I would highly recommend this care home, they are just brilliant.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind review. I will pass on your comments to my staff.

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Review from K B (Son of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience

Nice, comfortable, small, homely, lovely place with good, responsive management. All staff are always ready to help and very professional.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review. We tried within the limited time that we had to admit your mum as an emergency respite to make her comfortable in the room that we had available. We are sorry if you feel that the room was unsuitable. I will pass on your compliments to the staff.

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Review from T T (Brother of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience

Staff are very professional and very friendly. They are very attentive to my sister's needs. When I leave after visiting, I know she is being well looked after.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you very much for your kind words. It is a pleasure to care for your sister and I will pass on your comments to my staff.

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Review from Ken R (Son of Resident) published on 15 January 2024 Submitted via Website
Overall Experience
Hello to all readers and persons who may need to consider this option for a loved one. This place is a fabulous home that is so big it needs to be seen and the staff are so lovely and so dedicated and professional, in every aspect, whether you visit for 10 minutes or a few hours, they offer you tea, coffee, privacy. They are so aware of why your loved one is there and they have the experience, as a business, to cater for your fears and provide an excellent environment for the service they provide!
They also have a sister property and our uncle was in there and was equally well catered for and loved it and we took our recommendation from that alone.
We cannot fault it and our mum has been born again in many ways since being at The Oaks Residential Care Home.
Keep doing what you do The Oaks and all the team there.
Long may it continue.

Bravo The Oaks!

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your kind words. We endeavour to do our best for our residents and families, and we are grateful that you recognize our hard work. Looking after your mum is a pleasure, and she keeps us entertained! We are glad she is thriving here.

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Review from Sarah D (Daughter of Resident) published on 21 November 2023 Submitted via Website
Overall Experience

Both my parents have lived at The Oaks for several years and during that time they have been well cared for and looked after. The staff are kind and treat my parents with respect. Before my mother went to live at the home she was very anxious and unhappy. Now she is relaxed and happy, thanks to The Oaks staff. My father is in a very poor state of health, but he is well looked after. I would recommend the home to others.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words. We try to provide a homely and welcoming environment for all our residents. We will continue to do our best for the residents and their families. I will pass on your positive feedback to my staff. It is a privilege to look after your parents.

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Review from A L (Daughter of Resident) published on 21 November 2023 Submitted via Website
Overall Experience
The staff and management at The Oaks are very understanding of my parents' needs and treat them with both kindness and respect. Mum enjoys taking part in all the activities offered. And both my parents love the visits from the therapy dog. The size of The Oaks and the fact that a lot of their staff there are now familiar faces to both my parents and us makes it more personal and homely.

I would recommend The Oaks.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words. We try to provide a homely and welcoming environment for all our residents. We will continue to do our best for the residents and their families. I will pass on your positive feedback to my staff. It is a privilege to look after your parents.

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Review from Robert J (Son of Resident) published on 15 November 2023 Submitted via Website
Overall Experience

Awful place, smelly outdated decor, some of the staff are awful and seen first-hand how rude some are to the residents. It’s a sad place to have a loved one but ideal if you have zero feelings for them! I did not realise how bad this place was until my grandmother went into another home nearby. This is the worst home I have ever seen and I hated my loved one being here! Go and visit other homes, I beg you before you make a poor decision to send someone here.

Reply from Justina Ali, Registered Manager at The Oaks Residential Care Home

I'm sorry you feel this way about our home. As we have no record of you visiting in the last 12 months it's hard to know how to respond to your comments. The 3D tour was created in July 2022 and we've made further improvements to the home since then, perhaps the decor is not to your taste but we...  

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Review from Marilyn E (Resident / Service User) published on 6 March 2023 Submitted via Postal Card
Overall Experience

My experience at being here has been wonderful. The carers have been so lovely, caring, kind, professional and always so helpful. The management has been outstanding and kind, the catering has been excellent, and the activities have been fabulous and varied, the cleaning staff are amazing, helpful and lovely, the home is very attractive and kept very clean and it has been a joy staying here.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your lovely review. It has been a pleasure to look after you and please keep in touch. All the staff will miss you very much.

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Review from David C (Friend of Resident) published on 6 February 2023 Submitted via Postal Card
Overall Experience

I have found the entire staff very helpful and at all times looking to ensure that the residents' welfare is paramount. They also make sure that visitors are very well looked after. The entertainment for all is at a very high standard. I strongly recommend The Oaks to anyone. A very big thanks to all the team, they have all been specially selected for quality. May you all continue in your excellent work.

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Review from A H (Daughter of Resident) published on 2 February 2023 Submitted via Website
Overall Experience
The Oaks team treated my father with care and dignity during his stay. They supported him and invested time in making his stay fulfilling and enjoyable. He particularly enjoyed the social events such as the Queen's Platinum Jubilee party and the summer BBQ.

This is an outstanding home with staff providing individual care to each resident.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for taking the time to review us. Your father is much missed by us as he was a lovely gentleman and we are grateful for your kind words.

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Review from Jean M (Daughter of Resident) published on 2 February 2023 Submitted via Website
Overall Experience
When I visit my mother, she always seems very happy and well cared for.
Because of Covid, I am still very nervous about going into a residential home
but I have been very impressed with the way the staff have coped during these

difficult times. I can honestly say that I am so grateful to them all for looking after my mum.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words, looking after your mother is a pleasure.

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Review from Lea A (Next of Kin) published on 18 May 2022 Submitted via Website
Overall Experience

From the moment we stepped into the home to view it for our relative it felt like home. The staff and environment were welcoming, the residents appeared happy and well cared for. The rooms were clean spacious and calming. The garden area is tranquil and relaxing. We left with the feeling “this is the right home”. The following week we moved our relative to the Oaks. We couldn’t be happier, the staff listen and adapt to what the resident requires. Our relative has settled, is happy and above all well cared for. Thank you to all the staff at the Oaks, a weight has been lifted off our minds.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your comments. We are so happy that you feel this way about our home and we will continue to do our best for all our lovely residents.

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Review from P L (Son of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

The home has kept my mother safe, well and as happy as these challenging times have permitted. The home is managed well, and the staff caring. Residents relations can raise concerns at any time, knowing they will receive a prompt answer, and requests will be acted on where possible.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you very much for your positive comments; they are very important to us. I will be sure to pass them on to all the staff involved in your mums care.

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Review from I R (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

My mother, who is s97-years-old, had to be moved from her care home in November 2020 as it closed down. In a very difficult situation because of Covid. The Oaks team isolated Mum in her room for two weeks. She was constantly checked to make sure she was ok. Mum is now very happy and settled, and The Oaks team have catered for her every need. She is very content, and so are we. The best move we could have made.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your kind words. We are pleased to have been able to help at such a difficult time.

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Review from J P (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card
Overall Experience

Staff are always accomodating, friendly, understanding and helpful. Cannot thank the manager and staff for the care and support they have shown our mum during an extremely stressful time for our family, moving Mum into a home. For the home to be Covid free and safety measure that has been put in place to keep residents and staff safe, so thank you again for all your hard work in this area.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your lovely words. I will pass them on to all involved.

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Review from Stephen H (Guardian of Resident) published on 17 April 2021 Submitted via Website
Overall Experience

This is a small (26 room) home with an outstanding level of management and care. Covid 'lockdown' safety measures were put in place before the Government instructed such action, which in my mind is a clear indication of the level of responsibility afforded to the residents here. The visitation restrictions imposed upon families and friends are strictly enforced but caringly explained to the residents, families and friends and to my knowledge no objections or complaints have been made. A procedure to send messages and video call or chat over the internet, etc. were put in place from the outset. Regular newsletters are sent out keeping families and friends up to date with life in the home and individually, phone calls enquiring about the wellbeing, etc. of a loved one are always happily received and responded to in a welcoming fashion.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your wonderful feedback. The support from our resident's families throughout this period has been second to none, and we are incredibly grateful.

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Review from Russell M (Son of Resident) published on 15 April 2021 Submitted via Website
Overall Experience

The manager and all the staff are wonderful; I cannot praise them highly enough. The care, love and attention they give my mum are second to none. I'm absolutely confident in their ability to look after her and meet her needs. They are always welcoming when I visit; it's like going into someone's home. I used to visit care homes in a professional capacity, and The Oaks is one of the best I've ever seen.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your amazing feedback. We are truly grateful for your kind words.

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Review from Anthony B (Brother of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

A very well run care home in whom I have complete trust.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for taking the time to complete the review. I will pass on your lovely comments to the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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