The Oaks Residential Care Home

28 Hall Lane, Upminster RM14 1AF
Review Us
9.6 48 Reviews
  • The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home is a charming property that has benefited from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which preserves their privacy and dignity right up to the end of their days.

A great deal of flexibility is offered to residents to make their own choice in all aspects of their day. Every encouragement will be given to the pursuance of their hobbies, interests and religious worship.

Accommodation

The house provides pleasant bedrooms comprising of all single rooms. All bedrooms contain fitted carpets, central heating and washing facilities; most include en suite facilities. In case of an emergency, a fully integrated nurse call system has been installed in every bedroom and bathroom. There are two spacious and comfortable lounges with colour televisions in each where residents socialise and an attractive dining room, and a quiet area. They also have a patio area overlooking the gardens.

There is a lift, which will accommodate a wheelchair. The garden is beautifully landscaped, containing two large patio areas with wheelchair-friendly access, and beautifully kept raised flowers beds and ample benches for sitting and admiring the view. Well balanced and varied meals made with fresh ingredients are served with a choice of menu and mealtimes. They also cater for residents who require special diets.

Activities

The Oaks looks to provide a varied array of either group or 1-to-1 activities for the residents to encourage communication and to reduce the risk of social isolation within the home. They have also found the activities beneficial to help stimulate the brain function of Dementia clients.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1896

Hairdressing & chiropodist visits are excluded. Also dry cleaning, newspapers and hospital escorts are separately charged.

These prices are only a guideline, please contact The Oaks Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Oak Residential Homes Ltd

Person in charge

  • Justina Ali (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Non violent
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visits welcomed any time, except for the following times: Breakfast time (8-9:30), Lunchtime (12:00 - 1:30)

Parking

  • Parking available to the front of the building.

The Oaks Residential Care Home Reviews (48)

9.6

The Oaks Residential Care Home has a Review Score of 9.6 (9.606) out of 10, based on 24 reviews in the last 2 years.
Over all time The Oaks Residential Care Home has 48 reviews.

Overall Experience
  • 38
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Date Published
  • 48
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Reviewer Connection to The Oaks Residential Care Home
  • 17
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Total of 48, showing 21-40
Review from Ken R (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hello to all readers and persons who may need to consider this option for a loved one. This place is a fabulous home that is so big it needs to be seen and the staff are so lovely and so dedicated and professional, in every aspect, whether you visit for 10 minutes or a few hours, they offer you tea,
coffee, privacy. They are so aware of why your loved one is there and they have the experience, as a business, to cater for your fears and provide an excellent environment for the service they provide!
They also have a sister property and our uncle was in there and was equally well catered for and loved it and we took our recommendation from that alone.
We cannot fault it and our mum has been born again in many ways since being at The Oaks Residential Care Home.
Keep doing what you do The Oaks and all the team there.
Long may it continue.
Bravo The Oaks!
Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your kind words. We endeavour to do our best for our residents and families, and we are grateful that you recognize our hard work. Looking after your mum is a pleasure, and she keeps us entertained! We are glad she is thriving here.

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Review from Sarah D (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have lived at The Oaks for several years and during that time they have been well cared for and looked after. The staff are kind and treat my parents with respect. Before my mother went to live at the home she was very anxious and unhappy. Now she is relaxed and happy, thanks to The
Oaks staff. My father is in a very poor state of health, but he is well looked after. I would recommend the home to others.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words. We try to provide a homely and welcoming environment for all our residents. We will continue to do our best for the residents and their families. I will pass on your positive feedback to my staff. It is a privilege to look after your parents.

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Review from A L (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management at The Oaks are very understanding of my parents' needs and treat them with both kindness and respect. Mum enjoys taking part in all the activities offered. And both my parents love the visits from the therapy dog. The size of The Oaks and the fact that a lot of their staff
there are now familiar faces to both my parents and us makes it more personal and homely.
I would recommend The Oaks.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words. We try to provide a homely and welcoming environment for all our residents. We will continue to do our best for the residents and their families. I will pass on your positive feedback to my staff. It is a privilege to look after your parents.

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Review from Robert J (Son of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful place, smelly outdated decor, some of the staff are awful and seen first-hand how rude some are to the residents. It’s a sad place to have a loved one but ideal if you have zero feelings for them! I did not realise how bad this place was until my grandmother went into another home nearby. This
is the worst home I have ever seen and I hated my loved one being here! Go and visit other homes, I beg you before you make a poor decision to send someone here.
Reply from Justina Ali, Registered Manager at The Oaks Residential Care Home

I'm sorry you feel this way about our home. As we have no record of you visiting in the last 12 months it's hard to know how to respond to your comments. The 3D tour was created in July 2022 and we've made further improvements to the home since then, perhaps the decor is not to your taste but we feel we've created a warm and welcoming home for our residents and families. The reality of an elderly care home means that some of our residents are incontinent but with the odour elimination devices throughout the home we hope we've minimised this. Our team work very hard to make sure the home is always clean, we have many positive reviews and have a 'Good' rating from the CQC. As manager, I've always had an open door policy and been open to relative's suggestions. Never in your father's 8 years at The Oaks did you bring these issues up with staff/management. I find it ironic that you label staff rude when we had to bar your family member from The Oaks due to the verbal threats he made against them.

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Review from Marilyn E (Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at being here has been wonderful. The carers have been so lovely, caring, kind, professional and always so helpful. The management has been outstanding and kind, the catering has been excellent, and the activities have been fabulous and varied, the cleaning staff are amazing, helpful and
lovely, the home is very attractive and kept very clean and it has been a joy staying here.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your lovely review. It has been a pleasure to look after you and please keep in touch. All the staff will miss you very much.

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Review from David C (Friend of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the entire staff very helpful and at all times looking to ensure that the residents' welfare is paramount. They also make sure that visitors are very well looked after. The entertainment for all is at a very high standard. I strongly recommend The Oaks to anyone. A very big thanks to all
the team, they have all been specially selected for quality. May you all continue in your excellent work.
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Review from A H (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks team treated my father with care and dignity during his stay. They supported him and invested time in making his stay fulfilling and enjoyable. He particularly enjoyed the social events such as the Queen's Platinum Jubilee party and the summer BBQ.
This is an outstanding home with staff
providing individual care to each resident.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for taking the time to review us. Your father is much missed by us as he was a lovely gentleman and we are grateful for your kind words.

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Review from Jean M (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit my mother, she always seems very happy and well cared for.
Because of Covid, I am still very nervous about going into a residential home
but I have been very impressed with the way the staff have coped during these
difficult times. I can honestly say that I am so grateful to them all
for looking after my mum.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words, looking after your mother is a pleasure.

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Review from Lea A (Next of Kin) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we stepped into the home to view it for our relative it felt like home. The staff and environment were welcoming, the residents appeared happy and well cared for. The rooms were clean spacious and calming. The garden area is tranquil and relaxing. We left with the feeling “this is the
right home”. The following week we moved our relative to the Oaks. We couldn’t be happier, the staff listen and adapt to what the resident requires. Our relative has settled, is happy and above all well cared for. Thank you to all the staff at the Oaks, a weight has been lifted off our minds.
Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your comments. We are so happy that you feel this way about our home and we will continue to do our best for all our lovely residents.

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Review from P L (Son of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has kept my mother safe, well and as happy as these challenging times have permitted. The home is managed well, and the staff caring. Residents relations can raise concerns at any time, knowing they will receive a prompt answer, and requests will be acted on where possible.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you very much for your positive comments; they are very important to us. I will be sure to pass them on to all the staff involved in your mums care.

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Review from I R (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who is s97-years-old, had to be moved from her care home in November 2020 as it closed down. In a very difficult situation because of Covid. The Oaks team isolated Mum in her room for two weeks. She was constantly checked to make sure she was ok. Mum is now very happy and settled, and The
Oaks team have catered for her every need. She is very content, and so are we. The best move we could have made.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your kind words. We are pleased to have been able to help at such a difficult time.

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Review from J P (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always accomodating, friendly, understanding and helpful. Cannot thank the manager and staff for the care and support they have shown our mum during an extremely stressful time for our family, moving Mum into a home. For the home to be Covid free and safety measure that has been put in place
to keep residents and staff safe, so thank you again for all your hard work in this area.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your lovely words. I will pass them on to all involved.

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Review from Stephen H (Guardian of Resident) published on 17 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a small (26 room) home with an outstanding level of management and care. Covid 'lockdown' safety measures were put in place before the Government instructed such action, which in my mind is a clear indication of the level of responsibility afforded to the residents here. The visitation restrictions
imposed upon families and friends are strictly enforced but caringly explained to the residents, families and friends and to my knowledge no objections or complaints have been made. A procedure to send messages and video call or chat over the internet, etc. were put in place from the outset. Regular newsletters are sent out keeping families and friends up to date with life in the home and individually, phone calls enquiring about the wellbeing, etc. of a loved one are always happily received and responded to in a welcoming fashion.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your wonderful feedback. The support from our resident's families throughout this period has been second to none, and we are incredibly grateful.

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Review from Russell M (Son of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the staff are wonderful; I cannot praise them highly enough. The care, love and attention they give my mum are second to none. I'm absolutely confident in their ability to look after her and meet her needs. They are always welcoming when I visit; it's like going into someone's home.
I used to visit care homes in a professional capacity, and The Oaks is one of the best I've ever seen.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your amazing feedback. We are truly grateful for your kind words.

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Review from Anthony B (Brother of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run care home in whom I have complete trust.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for taking the time to complete the review. I will pass on your lovely comments to the staff.

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Review from Gillian B (Daughter of Resident) published on 2 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and this staff are very professional and kind. My mother has been well cared for through this pandemic and we cannot fault the care she has received. She seems to respond very well and seems happy and safe.
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Review from J A (Daughter-in-law of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Oaks provide excellent care in a professional but very friendly/caring way. They treated the resident respectfully and like to laugh, joke, play game and dance with them. My father-in-law is happy and relaxed, and that's the most important part.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your kind comments. I will be sure to pass them onto the staff.

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Review from P G (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A clean, safe and secure home with kind and caring staff.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for you kind comments. I will be sure to pass them onto all the staff.

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Review from Sarah C (Regular Volunteer) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1) All staff supported my mother until the end of her life - all assessments (OT, physio, speech and language) arranged to help her and to plan. All equipment arranged e.g. Air bed for pressure sores prevention.
2) Mother treated with kindness and respect. The Oaks has excellent working relationships
with local GP and hospice.
3) Mother lived at The Oaks for four years - great activities (quizzes/art/exercise) kind and fun staff. Pleasant garden. Convenient location for shops/public transport.
4) Responsive and welcoming staff.
5) Strong and kind management team, who are willing to be creative and adaptive to changing needs.
6) Such a big thank you to all at The Oaks for looking after Mum and me and our friends.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for wonderful comments. It was our pleasure to care for your mum and to spend time with yourself and your mum's friends and other family.

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Review from Clare S (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum enjoyed her time at The Oaks. She found the staff friendly and also made friends with some of the other residents. She thought the food was very good and there was always tea and coffee and cold drinks available. She enjoyed the activities provided by The Oaks and will be happy to go back when we
are going on holiday.
Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your review, we are grateful for your positive comments and I will pass them on to all the staff involved in your mum's stay.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for The Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for The Oaks Residential Care Home is calculated as follows: ( (209 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 282 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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