Submit a Review for Poplars Care Home
15/17 Ickenham Road, Ruislip, HA4 7BZ
View full details of Poplars Care HomeLatest Reviews for Poplars Care Home
27 January 2026
Everyone here at Poplars Care Home are very helpful, caring and full of support with love and always ready to help me out and I have made a lot of many good friends here too.
27 January 2026
My husband moved into Poplars in August last year. He is very happy and I'm happy with his care. The staff are very caring and look after him very well. He likes going on the outings. All the staff are very friendly. Poplars is like a home from home.
14 January 2026
I began volunteering at Poplars care home in June of 2024, as I wanted something meaningful to do while being at home from university. Before I started, I received an introduction and had a brief tour of the home, and I immediately felt really welcomed. I volunteered to help out for the duration of
the summer until I went back to university in September. I helped on trips to the local shops, cafe and to the local Lido, while also helping with bingo, quizzes, and exercise, and just generally keeping residents company. I then returned to Poplars care home for the following Christmas and Summer, as I enjoyed my experience so much. I honestly feel like part of the Poplars family, and I'm so grateful to have had the experience to volunteer here and make a difference to the residents' lives.
12 January 2026
Poplars is an excellent care home. As a visitor you always receive a very warm welcome. There is a lovely atmosphere in the lounge and residents are treated with kindness, patience and understanding by the staff. The one-to-one care my sister received was outstanding. The home is well maintained and
residents can have their rooms decorated in their own style. Would definitely recommend Poplars to anyone looking for a care home for a loved one.
29 December 2025
Overall, I am extremely pleased with the care my sister is receiving and she says the same. The carers are first class, friendly and will do anything for her. They keep her happy which is not easy some of the time.
The food is very good and Chef goes out of his way to provide alternatives when
asked for. Everywhere in the home always looks clean and tidy and the garden is well kept.
There are plenty of activities going on each week and I am amazed at how many times they go out, even in the winter.
However, I have been disappointed that she has put on a lot of weight since her fall. Also, the subsequent physio exercise recommended to strengthen her legs was stopped for quite some time. It has now been resumed and Anne is doing a great job getting her moving.
Overall, I would highly recommend Poplars to anyone who is looking for a care home for a relative or friend.
04 December 2025
My mother has been a resident for 3 years now.
I am extremely satisfied with mums care since day one.
The staff at all levels are very considerate, caring & respectful.
It's never an easy decision to put a loved one into care. But it was the right time for mum & us a family.
It's more
like a home from home really. Nothing clinical looking about each room beautifully decorated to a high standard.
High standards in washing mums clothes, bedding.
General housekeeping excellent.
Food good selection/variety. Constant tea available mums main demand in life.
Activities & days out great fun. Myself & my sons have often found ourselves in a game of Bingo or an afternoon out to a local cafe with mum.
They step up the care when needed accordingly say if mums not been well.
They are like my extended family now.
The care & guidance for relatives & residents is 2nd to none.
I looked at several homes locally & Poplars stood out by a mile for all the right reasons.
Absolutely 100%
26 November 2025
My mum passed away on 16th July 2025 after living for two years at Poplars and I couldn't have asked for a better place for her. She had a spacious, well-decorated room with a private bathroom, and the home was always spotlessly clean. The food was excellent and thoughtfully tailored to each
resident's preferences.
Staff were consistently friendly and caring, and the atmosphere was genuinely happy-residents were engaged, supported, and clearly content. Mum loved the daily activities like painting, card making, and gentle exercise, as well as regular outings to local cafés and picnics in the area. The garden was a particular highlight-beautiful and well-kept.
Mum made wonderful friends and often said how lucky she felt to be there. I'll always be grateful to Poplars for making her final years so happy and for looking after her with such care and kindness.
20 November 2025
Dear team and management at Poplars,
I wanted to give a fulsome and heartfelt 'thank you' (enormously) for all the help, care & support you gave both to my mother, Lady Joan, who was resident with you for 2 and a half years, and to us as her family in terms of liaison and support.
Joan was far
from the easiest person to look after & care for but all your staff and management showed & demonstrated curiosity (about her) and huge imagination in best catering for her needs throughout, from the outset to the very end. It was an enormous relief for us all that you took great care in seeing & learning how best to support & care for Joan. Despite Joan's challenging behaviour, you took the greatest care for her, which (as you saw) meant she ended up trusting you implicitly: no easy feat for anyone dealing with my mother! You also demonstrated superb care for her & for us in her final week, essentially capping beautifully a time when you took as many worries away from us. Thank you!
26 June 2025
My friend moved into Poplars in Nov 24, & not a day has passed since she and I don't thank our lucky stars that she did. I have known her over 25 years, & I can honestly say that I have never seen her as consistently happy as she is since she moved in & she is truly "living her best life". The
home is bright, well maintained & even though it is not her old home, every effort is made to make the residents feel like they are in a home environment. The garden is just beautiful, all year round - & there are areas for everyone. The thing that really sets Poplars apart though are the staff. You really get to know them all, & you can just tell that they all care. The activities that they put on are brilliant - if you ever get a chance to have a go with the Interactive Projector - I can guarantee you'll leave with a smile on your face. The food is also pretty amazing, and the fact that residents can chose different meals to the set menu is a real bonus. I could write another 1000 words...
20 June 2025
Over the time we have known Poplars. All staff have proved to be caring, professional in all areas. We thank them sincerely for all the work that they have done.
07 April 2025
My cousin moved in to the Poplars in November 2024 and settled in on day one. The home itself, in terms of rooms, facilities etc, is ideal, but the Poplars biggest strength is the staff. The management team is very caring and it didn't take my cousin long to build a strong bond with many of them. We
did a lot of initial research into care homes and feel that we have 100% made the correct choice.
23 January 2025
The Poplars Care Home provides an outstanding quality of service. From the owner and managers in the care home, who show real affection for all the residents, the warm and friendly reception staff, who are the kindly face of the care home to residents and visitors alike, and all the careers and
support staff who make the home a warm, safe and welcoming place. We initially had concerns about travelling for up to 1 hour each time to visit the care home to see our loved one but they washed away when we saw how everyone was cared for and looked after. There is a family atmosphere as soon as we walk through the front doors and we look forward to our visits to see our loved one and meet everyone there whether it's residents or staff. It is a rewarding experience and we would hope the Poplars is a model for all care homes.
27 December 2024
My place at Poplars Care Home, I would rate the staff there as the best care staff and all staff place the residents before themselves. It's my home and I receive help. Other homes are nothing compared to this.
24 December 2024
I have nothing but praise for the managers, care and maintenance staff for the way in which they are looking after my wife in difficult circumstance. Their caring attitude, kindness, attention to detail and their close attention to changing circumstances and their swift action to meet challenges are
exemplary. I am glad to know, in trying times, that my wife is in such good hands.
11 December 2024
All the staff are lovely towards my mum. She is very happy there.
06 December 2024
I came to the home four and half years ago. The staff are helpful and all that I need is given to me. I have my own vegetarian menu that I choose and shop for. I like the activities. I take part in exercises, quizzes, Bingo and outings. I go out to the coffee shops and restaurants every two weeks. I
feel safe at the home. I like my room, as it is clean and comfortable.
26 November 2024
I visit a resident regularly (every couple of weeks), and as a visitor, I'm always welcomed warmly by staff who are, without fail, helpful and friendly. Residents are very well treated by the staff who show patience and understanding. There is always a full programme of things going on if residents
care to join in. My friend never fails to tell me how happy she is there. I've seen her room, which is very pleasant and comfortable with an ensuite, decoratively the bedroom is clean and delightful. The residents' sitting room is thoughtfully decorated in a style which is stimulating - I love the bird wallpaper!
26 November 2024
I always enjoy visiting my friend. The home is so friendly and welcoming. There is always a happy atmosphere with lots going on to entertain and enrich the lives of the residents. If ever I need care, this is the place I would want to be.
13 November 2024
Perfect care home in every respect.
13 November 2024
Very impressed by the care provided by all the staff. Warm, comfortable environment with a welcoming atmosphere. The staff makes an effort to provide enjoyable activities and entertainment for residents.
Latest Reviews for Poplars Care Home
27 January 2026
Everyone here at Poplars Care Home are very helpful, caring and full of support with love and always ready to help me out and I have made a lot of many good friends here too.
27 January 2026
My husband moved into Poplars in August last year. He is very happy and I'm happy with his care. The staff are very caring and look after him very well. He likes going on the outings. All the staff are very friendly. Poplars is like a home from home.
14 January 2026
I began volunteering at Poplars care home in June of 2024, as I wanted something meaningful to do while being at home from university. Before I started, I received an introduction and had a brief tour of the home, and I immediately felt really welcomed. I volunteered to help out for the duration of
the summer until I went back to university in September. I helped on trips to the local shops, cafe and to the local Lido, while also helping with bingo, quizzes, and exercise, and just generally keeping residents company. I then returned to Poplars care home for the following Christmas and Summer, as I enjoyed my experience so much. I honestly feel like part of the Poplars family, and I'm so grateful to have had the experience to volunteer here and make a difference to the residents' lives.
12 January 2026
Poplars is an excellent care home. As a visitor you always receive a very warm welcome. There is a lovely atmosphere in the lounge and residents are treated with kindness, patience and understanding by the staff. The one-to-one care my sister received was outstanding. The home is well maintained and
residents can have their rooms decorated in their own style. Would definitely recommend Poplars to anyone looking for a care home for a loved one.
29 December 2025
Overall, I am extremely pleased with the care my sister is receiving and she says the same. The carers are first class, friendly and will do anything for her. They keep her happy which is not easy some of the time.
The food is very good and Chef goes out of his way to provide alternatives when
asked for. Everywhere in the home always looks clean and tidy and the garden is well kept.
There are plenty of activities going on each week and I am amazed at how many times they go out, even in the winter.
However, I have been disappointed that she has put on a lot of weight since her fall. Also, the subsequent physio exercise recommended to strengthen her legs was stopped for quite some time. It has now been resumed and Anne is doing a great job getting her moving.
Overall, I would highly recommend Poplars to anyone who is looking for a care home for a relative or friend.
04 December 2025
My mother has been a resident for 3 years now.
I am extremely satisfied with mums care since day one.
The staff at all levels are very considerate, caring & respectful.
It's never an easy decision to put a loved one into care. But it was the right time for mum & us a family.
It's more
like a home from home really. Nothing clinical looking about each room beautifully decorated to a high standard.
High standards in washing mums clothes, bedding.
General housekeeping excellent.
Food good selection/variety. Constant tea available mums main demand in life.
Activities & days out great fun. Myself & my sons have often found ourselves in a game of Bingo or an afternoon out to a local cafe with mum.
They step up the care when needed accordingly say if mums not been well.
They are like my extended family now.
The care & guidance for relatives & residents is 2nd to none.
I looked at several homes locally & Poplars stood out by a mile for all the right reasons.
Absolutely 100%
26 November 2025
My mum passed away on 16th July 2025 after living for two years at Poplars and I couldn't have asked for a better place for her. She had a spacious, well-decorated room with a private bathroom, and the home was always spotlessly clean. The food was excellent and thoughtfully tailored to each
resident's preferences.
Staff were consistently friendly and caring, and the atmosphere was genuinely happy-residents were engaged, supported, and clearly content. Mum loved the daily activities like painting, card making, and gentle exercise, as well as regular outings to local cafés and picnics in the area. The garden was a particular highlight-beautiful and well-kept.
Mum made wonderful friends and often said how lucky she felt to be there. I'll always be grateful to Poplars for making her final years so happy and for looking after her with such care and kindness.
20 November 2025
Dear team and management at Poplars,
I wanted to give a fulsome and heartfelt 'thank you' (enormously) for all the help, care & support you gave both to my mother, Lady Joan, who was resident with you for 2 and a half years, and to us as her family in terms of liaison and support.
Joan was far
from the easiest person to look after & care for but all your staff and management showed & demonstrated curiosity (about her) and huge imagination in best catering for her needs throughout, from the outset to the very end. It was an enormous relief for us all that you took great care in seeing & learning how best to support & care for Joan. Despite Joan's challenging behaviour, you took the greatest care for her, which (as you saw) meant she ended up trusting you implicitly: no easy feat for anyone dealing with my mother! You also demonstrated superb care for her & for us in her final week, essentially capping beautifully a time when you took as many worries away from us. Thank you!
26 June 2025
My friend moved into Poplars in Nov 24, & not a day has passed since she and I don't thank our lucky stars that she did. I have known her over 25 years, & I can honestly say that I have never seen her as consistently happy as she is since she moved in & she is truly "living her best life". The
home is bright, well maintained & even though it is not her old home, every effort is made to make the residents feel like they are in a home environment. The garden is just beautiful, all year round - & there are areas for everyone. The thing that really sets Poplars apart though are the staff. You really get to know them all, & you can just tell that they all care. The activities that they put on are brilliant - if you ever get a chance to have a go with the Interactive Projector - I can guarantee you'll leave with a smile on your face. The food is also pretty amazing, and the fact that residents can chose different meals to the set menu is a real bonus. I could write another 1000 words...
20 June 2025
Over the time we have known Poplars. All staff have proved to be caring, professional in all areas. We thank them sincerely for all the work that they have done.
07 April 2025
My cousin moved in to the Poplars in November 2024 and settled in on day one. The home itself, in terms of rooms, facilities etc, is ideal, but the Poplars biggest strength is the staff. The management team is very caring and it didn't take my cousin long to build a strong bond with many of them. We
did a lot of initial research into care homes and feel that we have 100% made the correct choice.
23 January 2025
The Poplars Care Home provides an outstanding quality of service. From the owner and managers in the care home, who show real affection for all the residents, the warm and friendly reception staff, who are the kindly face of the care home to residents and visitors alike, and all the careers and
support staff who make the home a warm, safe and welcoming place. We initially had concerns about travelling for up to 1 hour each time to visit the care home to see our loved one but they washed away when we saw how everyone was cared for and looked after. There is a family atmosphere as soon as we walk through the front doors and we look forward to our visits to see our loved one and meet everyone there whether it's residents or staff. It is a rewarding experience and we would hope the Poplars is a model for all care homes.
27 December 2024
My place at Poplars Care Home, I would rate the staff there as the best care staff and all staff place the residents before themselves. It's my home and I receive help. Other homes are nothing compared to this.
24 December 2024
I have nothing but praise for the managers, care and maintenance staff for the way in which they are looking after my wife in difficult circumstance. Their caring attitude, kindness, attention to detail and their close attention to changing circumstances and their swift action to meet challenges are
exemplary. I am glad to know, in trying times, that my wife is in such good hands.
11 December 2024
All the staff are lovely towards my mum. She is very happy there.
06 December 2024
I came to the home four and half years ago. The staff are helpful and all that I need is given to me. I have my own vegetarian menu that I choose and shop for. I like the activities. I take part in exercises, quizzes, Bingo and outings. I go out to the coffee shops and restaurants every two weeks. I
feel safe at the home. I like my room, as it is clean and comfortable.
26 November 2024
I visit a resident regularly (every couple of weeks), and as a visitor, I'm always welcomed warmly by staff who are, without fail, helpful and friendly. Residents are very well treated by the staff who show patience and understanding. There is always a full programme of things going on if residents
care to join in. My friend never fails to tell me how happy she is there. I've seen her room, which is very pleasant and comfortable with an ensuite, decoratively the bedroom is clean and delightful. The residents' sitting room is thoughtfully decorated in a style which is stimulating - I love the bird wallpaper!
26 November 2024
I always enjoy visiting my friend. The home is so friendly and welcoming. There is always a happy atmosphere with lots going on to entertain and enrich the lives of the residents. If ever I need care, this is the place I would want to be.
13 November 2024
Perfect care home in every respect.
13 November 2024
Very impressed by the care provided by all the staff. Warm, comfortable environment with a welcoming atmosphere. The staff makes an effort to provide enjoyable activities and entertainment for residents.