Submit a Review for Poplars Care Home
15/17 Ickenham Road, Ruislip, HA4 7BZ
View Full Details of Poplars Care HomeLatest Reviews for Poplars Care Home
04 December 2025
My mother has been a resident for 3 years now. I am extremely satisfied with mums care since day one. The staff at all levels are very considerate, caring & respectful. It's never an easy decision to put a loved one into care. But it was the right time for mum & us a family. It's more like a home from home really. Nothing clinical looking about each room beautifully decorated to a high standard. High standards in washing mums clothes, bedding. General housekeeping excellent. Food good selection/variety. Constant tea available mums main demand in life. Activities & days out great fun. Myself & my sons have often found ourselves in a game of Bingo or an afternoon out to a local cafe with mum. They step up the care when needed accordingly say if mums not been well. They are like my extended family now. The care & guidance for relatives & residents is 2nd to none. I looked at several homes locally & Poplars stood out by a mile for all the right reasons. Absolutely 100%
26 November 2025
My mum passed away on 16th July 2025 after living for two years at Poplars and I couldn't have asked for a better place for her. She had a spacious, well-decorated room with a private bathroom, and the home was always spotlessly clean. The food was excellent and thoughtfully tailored to each resident's preferences. Staff were consistently friendly and caring, and the atmosphere was genuinely happy-residents were engaged, supported, and clearly content. Mum loved the daily activities like painting, card making, and gentle exercise, as well as regular outings to local cafés and picnics in the area. The garden was a particular highlight-beautiful and well-kept. Mum made wonderful friends and often said how lucky she felt to be there. I'll always be grateful to Poplars for making her final years so happy and for looking after her with such care and kindness.
20 November 2025
Dear team and management at Poplars, I wanted to give a fulsome and heartfelt 'thank you' (enormously) for all the help, care & support you gave both to my mother, Lady Joan, who was resident with you for 2 and a half years, and to us as her family in terms of liaison and support. Joan was far from the easiest person to look after & care for but all your staff and management showed & demonstrated curiosity (about her) and huge imagination in best catering for her needs throughout, from the outset to the very end. It was an enormous relief for us all that you took great care in seeing & learning how best to support & care for Joan. Despite Joan's challenging behaviour, you took the greatest care for her, which (as you saw) meant she ended up trusting you implicitly: no easy feat for anyone dealing with my mother! You also demonstrated superb care for her & for us in her final week, essentially capping beautifully a time when you took as many worries away from us. Thank you!
26 June 2025
My friend moved into Poplars in Nov 24, & not a day has passed since she and I don't thank our lucky stars that she did. I have known her over 25 years, & I can honestly say that I have never seen her as consistently happy as she is since she moved in & she is truly "living her best life". The home is bright, well maintained & even though it is not her old home, every effort is made to make the residents feel like they are in a home environment. The garden is just beautiful, all year round - & there are areas for everyone. The thing that really sets Poplars apart though are the staff. You really get to know them all, & you can just tell that they all care. The activities that they put on are brilliant - if you ever get a chance to have a go with the Interactive Projector - I can guarantee you'll leave with a smile on your face. The food is also pretty amazing, and the fact that residents can chose different meals to the set menu is a real bonus. I could write another 1000 words...
20 June 2025
Over the time we have known Poplars. All staff have proved to be caring, professional in all areas. We thank them sincerely for all the work that they have done.
07 April 2025
My cousin moved in to the Poplars in November 2024 and settled in on day one. The home itself, in terms of rooms, facilities etc, is ideal, but the Poplars biggest strength is the staff. The management team is very caring and it didn't take my cousin long to build a strong bond with many of them. We did a lot of initial research into care homes and feel that we have 100% made the correct choice.
23 January 2025
The Poplars Care Home provides an outstanding quality of service. From the owner and managers in the care home, who show real affection for all the residents, the warm and friendly reception staff, who are the kindly face of the care home to residents and visitors alike, and all the careers and support staff who make the home a warm, safe and welcoming place. We initially had concerns about travelling for up to 1 hour each time to visit the care home to see our loved one but they washed away when we saw how everyone was cared for and looked after. There is a family atmosphere as soon as we walk through the front doors and we look forward to our visits to see our loved one and meet everyone there whether it's residents or staff. It is a rewarding experience and we would hope the Poplars is a model for all care homes.
27 December 2024
My place at Poplars Care Home, I would rate the staff there as the best care staff and all staff place the residents before themselves. It's my home and I receive help. Other homes are nothing compared to this.
24 December 2024
I have nothing but praise for the managers, care and maintenance staff for the way in which they are looking after my wife in difficult circumstance. Their caring attitude, kindness, attention to detail and their close attention to changing circumstances and their swift action to meet challenges are exemplary. I am glad to know, in trying times, that my wife is in such good hands.
11 December 2024
All the staff are lovely towards my mum. She is very happy there.
06 December 2024
I came to the home four and half years ago. The staff are helpful and all that I need is given to me. I have my own vegetarian menu that I choose and shop for. I like the activities. I take part in exercises, quizzes, Bingo and outings. I go out to the coffee shops and restaurants every two weeks. I feel safe at the home. I like my room, as it is clean and comfortable.
26 November 2024
I visit a resident regularly (every couple of weeks), and as a visitor, I'm always welcomed warmly by staff who are, without fail, helpful and friendly. Residents are very well treated by the staff who show patience and understanding. There is always a full programme of things going on if residents care to join in. My friend never fails to tell me how happy she is there. I've seen her room, which is very pleasant and comfortable with an ensuite, decoratively the bedroom is clean and delightful. The residents' sitting room is thoughtfully decorated in a style which is stimulating - I love the bird wallpaper!
26 November 2024
I always enjoy visiting my friend. The home is so friendly and welcoming. There is always a happy atmosphere with lots going on to entertain and enrich the lives of the residents. If ever I need care, this is the place I would want to be.
13 November 2024
Perfect care home in every respect.
13 November 2024
Very impressed by the care provided by all the staff. Warm, comfortable environment with a welcoming atmosphere. The staff makes an effort to provide enjoyable activities and entertainment for residents.
11 November 2024
Upon approaching Poplars Care Home I was met with kindness and understanding of my position. My Wife was in need of 24-hour care which I found difficult to deal with. A room was being vacated shortly and could be prepared for my Wife. She entered the home on the 4th of August 2024 and from then on has been cared for and attended as required. Her general demeanour has improved immensely although her walking has not. She was always alert and welcoming and her general demeanour was always 1st class. Well done Poplars.
28 August 2024
My mother-in-law was in Poplars for 18 months and during this time she received amazing care. The staff were friendly, caring and efficient. She was happy during her time there and all of her needs were cared for.
22 September 2023
All of the staff looked after my dad with care, compassion, and empathy. Whenever we visited the home as we did frequently my dad would always be smiling! And whatever staff were on would always make us feel at home, they would also update us as to Dad's status when we asked. Sadly my Dad has passed away now, but I am so glad he spent his time in Poplars, and quite a few members of staff attended his funeral, for which I am grateful.
05 September 2023
My parents were both cared for at Poplars over a 16-month period. During this time I knew that Mum and Dad were safe, cared for and most importantly received constant kindness from everyone working at the home. I felt like my parents had a family around them, who were never phased, always smiling and laughing, interacting with Mum and Dad in every way possible. The home organised regular trips out, from lunches in a local town, to a day trip to gardens. Mum particularly enjoyed these and having gone along on several myself, it was great to see the kindness and competence of all the team was as pronounced as it was in the home. The decision to place Mum and Dad in care was very difficult, and I can now say they received the best possible quality of life and this is entirely due to the way the home is run, and the excellent staff. The end-of-life care for Mum and Dad was particularly touching, looking after both them and me during the most difficult of times. Thank you so much.
11 August 2023
The whole team at Poplars Care Home are absolutely brilliant. I am so grateful for the dignity, respect, and compassion provided to my grandad. The activities on offer are really great: parties, singing performances, and a visiting Labrador to name a few! His smile and positive response demonstrates how conscientious and caring the staff all are and what that meant to him. The carers were patient and respected his wishes throughout such as when he was determined to do tasks himself. Birthdays were special each year, with plenty of cake for everyone! The team demonstrated immense kindness and consideration towards our family, particularly during my grandad's palliative care. The team listened and reassuringly responded to our queries, consulting us throughout. Some went above and beyond in his final days, showing their professionalism and how much they care for the residents. I would definitely recommend Poplars and can’t thank the team enough for all their hard work and compassionate care.
Latest Reviews for Poplars Care Home
04 December 2025
My mother has been a resident for 3 years now. I am extremely satisfied with mums care since day one. The staff at all levels are very considerate, caring & respectful. It's never an easy decision to put a loved one into care. But it was the right time for mum & us a family. It's more like a home from home really. Nothing clinical looking about each room beautifully decorated to a high standard. High standards in washing mums clothes, bedding. General housekeeping excellent. Food good selection/variety. Constant tea available mums main demand in life. Activities & days out great fun. Myself & my sons have often found ourselves in a game of Bingo or an afternoon out to a local cafe with mum. They step up the care when needed accordingly say if mums not been well. They are like my extended family now. The care & guidance for relatives & residents is 2nd to none. I looked at several homes locally & Poplars stood out by a mile for all the right reasons. Absolutely 100%
26 November 2025
My mum passed away on 16th July 2025 after living for two years at Poplars and I couldn't have asked for a better place for her. She had a spacious, well-decorated room with a private bathroom, and the home was always spotlessly clean. The food was excellent and thoughtfully tailored to each resident's preferences. Staff were consistently friendly and caring, and the atmosphere was genuinely happy-residents were engaged, supported, and clearly content. Mum loved the daily activities like painting, card making, and gentle exercise, as well as regular outings to local cafés and picnics in the area. The garden was a particular highlight-beautiful and well-kept. Mum made wonderful friends and often said how lucky she felt to be there. I'll always be grateful to Poplars for making her final years so happy and for looking after her with such care and kindness.
20 November 2025
Dear team and management at Poplars, I wanted to give a fulsome and heartfelt 'thank you' (enormously) for all the help, care & support you gave both to my mother, Lady Joan, who was resident with you for 2 and a half years, and to us as her family in terms of liaison and support. Joan was far from the easiest person to look after & care for but all your staff and management showed & demonstrated curiosity (about her) and huge imagination in best catering for her needs throughout, from the outset to the very end. It was an enormous relief for us all that you took great care in seeing & learning how best to support & care for Joan. Despite Joan's challenging behaviour, you took the greatest care for her, which (as you saw) meant she ended up trusting you implicitly: no easy feat for anyone dealing with my mother! You also demonstrated superb care for her & for us in her final week, essentially capping beautifully a time when you took as many worries away from us. Thank you!
26 June 2025
My friend moved into Poplars in Nov 24, & not a day has passed since she and I don't thank our lucky stars that she did. I have known her over 25 years, & I can honestly say that I have never seen her as consistently happy as she is since she moved in & she is truly "living her best life". The home is bright, well maintained & even though it is not her old home, every effort is made to make the residents feel like they are in a home environment. The garden is just beautiful, all year round - & there are areas for everyone. The thing that really sets Poplars apart though are the staff. You really get to know them all, & you can just tell that they all care. The activities that they put on are brilliant - if you ever get a chance to have a go with the Interactive Projector - I can guarantee you'll leave with a smile on your face. The food is also pretty amazing, and the fact that residents can chose different meals to the set menu is a real bonus. I could write another 1000 words...
20 June 2025
Over the time we have known Poplars. All staff have proved to be caring, professional in all areas. We thank them sincerely for all the work that they have done.
07 April 2025
My cousin moved in to the Poplars in November 2024 and settled in on day one. The home itself, in terms of rooms, facilities etc, is ideal, but the Poplars biggest strength is the staff. The management team is very caring and it didn't take my cousin long to build a strong bond with many of them. We did a lot of initial research into care homes and feel that we have 100% made the correct choice.
23 January 2025
The Poplars Care Home provides an outstanding quality of service. From the owner and managers in the care home, who show real affection for all the residents, the warm and friendly reception staff, who are the kindly face of the care home to residents and visitors alike, and all the careers and support staff who make the home a warm, safe and welcoming place. We initially had concerns about travelling for up to 1 hour each time to visit the care home to see our loved one but they washed away when we saw how everyone was cared for and looked after. There is a family atmosphere as soon as we walk through the front doors and we look forward to our visits to see our loved one and meet everyone there whether it's residents or staff. It is a rewarding experience and we would hope the Poplars is a model for all care homes.
27 December 2024
My place at Poplars Care Home, I would rate the staff there as the best care staff and all staff place the residents before themselves. It's my home and I receive help. Other homes are nothing compared to this.
24 December 2024
I have nothing but praise for the managers, care and maintenance staff for the way in which they are looking after my wife in difficult circumstance. Their caring attitude, kindness, attention to detail and their close attention to changing circumstances and their swift action to meet challenges are exemplary. I am glad to know, in trying times, that my wife is in such good hands.
11 December 2024
All the staff are lovely towards my mum. She is very happy there.
06 December 2024
I came to the home four and half years ago. The staff are helpful and all that I need is given to me. I have my own vegetarian menu that I choose and shop for. I like the activities. I take part in exercises, quizzes, Bingo and outings. I go out to the coffee shops and restaurants every two weeks. I feel safe at the home. I like my room, as it is clean and comfortable.
26 November 2024
I visit a resident regularly (every couple of weeks), and as a visitor, I'm always welcomed warmly by staff who are, without fail, helpful and friendly. Residents are very well treated by the staff who show patience and understanding. There is always a full programme of things going on if residents care to join in. My friend never fails to tell me how happy she is there. I've seen her room, which is very pleasant and comfortable with an ensuite, decoratively the bedroom is clean and delightful. The residents' sitting room is thoughtfully decorated in a style which is stimulating - I love the bird wallpaper!
26 November 2024
I always enjoy visiting my friend. The home is so friendly and welcoming. There is always a happy atmosphere with lots going on to entertain and enrich the lives of the residents. If ever I need care, this is the place I would want to be.
13 November 2024
Perfect care home in every respect.
13 November 2024
Very impressed by the care provided by all the staff. Warm, comfortable environment with a welcoming atmosphere. The staff makes an effort to provide enjoyable activities and entertainment for residents.
11 November 2024
Upon approaching Poplars Care Home I was met with kindness and understanding of my position. My Wife was in need of 24-hour care which I found difficult to deal with. A room was being vacated shortly and could be prepared for my Wife. She entered the home on the 4th of August 2024 and from then on has been cared for and attended as required. Her general demeanour has improved immensely although her walking has not. She was always alert and welcoming and her general demeanour was always 1st class. Well done Poplars.
28 August 2024
My mother-in-law was in Poplars for 18 months and during this time she received amazing care. The staff were friendly, caring and efficient. She was happy during her time there and all of her needs were cared for.
22 September 2023
All of the staff looked after my dad with care, compassion, and empathy. Whenever we visited the home as we did frequently my dad would always be smiling! And whatever staff were on would always make us feel at home, they would also update us as to Dad's status when we asked. Sadly my Dad has passed away now, but I am so glad he spent his time in Poplars, and quite a few members of staff attended his funeral, for which I am grateful.
05 September 2023
My parents were both cared for at Poplars over a 16-month period. During this time I knew that Mum and Dad were safe, cared for and most importantly received constant kindness from everyone working at the home. I felt like my parents had a family around them, who were never phased, always smiling and laughing, interacting with Mum and Dad in every way possible. The home organised regular trips out, from lunches in a local town, to a day trip to gardens. Mum particularly enjoyed these and having gone along on several myself, it was great to see the kindness and competence of all the team was as pronounced as it was in the home. The decision to place Mum and Dad in care was very difficult, and I can now say they received the best possible quality of life and this is entirely due to the way the home is run, and the excellent staff. The end-of-life care for Mum and Dad was particularly touching, looking after both them and me during the most difficult of times. Thank you so much.
11 August 2023
The whole team at Poplars Care Home are absolutely brilliant. I am so grateful for the dignity, respect, and compassion provided to my grandad. The activities on offer are really great: parties, singing performances, and a visiting Labrador to name a few! His smile and positive response demonstrates how conscientious and caring the staff all are and what that meant to him. The carers were patient and respected his wishes throughout such as when he was determined to do tasks himself. Birthdays were special each year, with plenty of cake for everyone! The team demonstrated immense kindness and consideration towards our family, particularly during my grandad's palliative care. The team listened and reassuringly responded to our queries, consulting us throughout. Some went above and beyond in his final days, showing their professionalism and how much they care for the residents. I would definitely recommend Poplars and can’t thank the team enough for all their hard work and compassionate care.