What types of Care is Poplars Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Poplars Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Poplars Care Home to the centre of Ruislip?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Poplars Care Home, 15/17 Ickenham Road, Ruislip, London HA4 7BZ

Review from S N (Friend of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

My friend moved into Poplars in Nov 24, & not a day has passed since she and I don't thank our lucky stars that she did. I have known her over 25 years, & I can honestly say that I have never seen her as consistently happy as she is since she moved in & she is truly "living her best life". The home

is bright, well maintained & even though it is not her old home, every effort is made to make the residents feel like they are in a home environment. The garden is just beautiful, all year round - & there are areas for everyone. The thing that really sets Poplars apart though are the staff. You really get to know them all, & you can just tell that they all care. The activities that they put on are brilliant - if you ever get a chance to have a go with the Interactive Projector - I can guarantee you'll leave with a smile on your face. The food is also pretty amazing, and the fact that residents can chose different meals to the set menu is a real bonus. I could write another 1000 words...

Reply from Sam Cader, Director at Poplars Care Home

Thank you for providing such positive feedback for the Home. We are very happy to care for your friend and that she is enjoyed the environment, care and has positive interaction with the staff! We are…read more

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Review from P K (Friend of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

Over the time we have known Poplars. All staff have proved to be caring, professional in all areas. We thank them sincerely for all the work that they have done.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for providing your positive perspective on the Home. We have known you since 2019 and it is wonderful to note your experience has been professional and caring.

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Review from D B (Cousin of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

My cousin moved in to the Poplars in November 2024 and settled in on day one. The home itself, in terms of rooms, facilities etc, is ideal, but the Poplars biggest strength is the staff. The management team is very caring and it didn't take my cousin long to build a strong bond with many of them. We

did a lot of initial research into care homes and feel that we have 100% made the correct choice.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind message of support for the Home and that your cousin has settled in well. We are very pleased to support her and that she has a strong bond with the Management team.

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Review from Nigel V (Brother-in-law of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

The Poplars Care Home provides an outstanding quality of service. From the owner and managers in the care home, who show real affection for all the residents, the warm and friendly reception staff, who are the kindly face of the care home to residents and visitors alike, and all the careers and support

staff who make the home a warm, safe and welcoming place. We initially had concerns about travelling for up to 1 hour each time to visit the care home to see our loved one but they washed away when we saw how everyone was cared for and looked after. There is a family atmosphere as soon as we walk through the front doors and we look forward to our visits to see our loved one and meet everyone there whether it's residents or staff. It is a rewarding experience and we would hope the Poplars is a model for all care homes.

Reply from Caroline Monaghan-Fox, Registered Care Manager at Poplars Care Home

Thank you for sharing your thoughts on Poplars. We are delighted you noted the familial environment and attitude of the care management and frontline team. It is with pleasure that we provide care and…read more

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Review from Robin S (Resident) published on 27 December 2024 Submitted via Postal Card • Report

Overall Experience

My place at Poplars Care Home, I would rate the staff there as the best care staff and all staff place the residents before themselves. It's my home and I receive help. Other homes are nothing compared to this.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback. We have been delighted to care for you since 2021 and we are pleased you found the care, staff and overall experience 5/5.

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Review from Micheal P (Husband of Resident) published on 24 December 2024 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the managers, care and maintenance staff for the way in which they are looking after my wife in difficult circumstance. Their caring attitude, kindness, attention to detail and their close attention to changing circumstances and their swift action to meet challenges are

exemplary. I am glad to know, in trying times, that my wife is in such good hands.

Reply from Sam Cader, Director at Poplars Care Home

We take pride in caring and supporting for your wife. We understand living with dementia can present challenges and we appreciate your recognition of how we have responded to them. Providing effective…read more

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Review from Dawn G (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report

Overall Experience

All the staff are lovely towards my mum. She is very happy there.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your review. We are so pleased your experience of the Home was positive.

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Review from Ranjanbala M (Resident) published on 6 December 2024 Submitted via Postal Card • Report

Overall Experience

I came to the home four and half years ago. The staff are helpful and all that I need is given to me. I have my own vegetarian menu that I choose and shop for. I like the activities. I take part in exercises, quizzes, Bingo and outings. I go out to the coffee shops and restaurants every two weeks. I

feel safe at the home. I like my room, as it is clean and comfortable.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind comments. We are so pleased you are enjoying the outings and menu refinement. Feeling safe is our priority and so are glad you feel the Home gives you that comfort.

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Review from E R (Friend of Resident) published on 26 November 2024 Submitted via Postal Card • Report

Overall Experience

I visit a resident regularly (every couple of weeks), and as a visitor, I'm always welcomed warmly by staff who are, without fail, helpful and friendly. Residents are very well treated by the staff who show patience and understanding. There is always a full programme of things going on if residents

care to join in. My friend never fails to tell me how happy she is there. I've seen her room, which is very pleasant and comfortable with an ensuite, decoratively the bedroom is clean and delightful. The residents' sitting room is thoughtfully decorated in a style which is stimulating - I love the bird wallpaper!

Reply from Sam Cader, Director at Poplars Care Home

Thank you for you review of Poplars. We are delighted you have observed positive interactions, an action packed activities schedule and appreciated our individually decorated rooms. Glad you love the…read more

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Review from R C (Friend of Resident) published on 26 November 2024 Submitted via Postal Card • Report

Overall Experience

I always enjoy visiting my friend. The home is so friendly and welcoming. There is always a happy atmosphere with lots going on to entertain and enrich the lives of the residents. If ever I need care, this is the place I would want to be.

Reply from Sam Cader, Director at Poplars Care Home

We always appreciate when the care and atmosphere is described as 'friendly and welcoming'. We consider the residents and their friends and family as part of the Poplars family and the personalised…read more

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Review from R D (Friend of Resident) published on 13 November 2024 Submitted via Postal Card • Report

Overall Experience

Perfect care home in every respect.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for confirming your high opinion and experience of Poplars. We are always delighted to meet and exceed expectations in our care and hospitality provision.

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Review from S A (Partner of Resident) published on 13 November 2024 Submitted via Postal Card • Report

Overall Experience

Very impressed by the care provided by all the staff. Warm, comfortable environment with a welcoming atmosphere. The staff makes an effort to provide enjoyable activities and entertainment for residents.

Reply from Sam Cader, Director at Poplars Care Home

We so are appreciative of your observations. It is with pleasure to provide a safe and caring service. We have reviewed our activities and are lucky to have a wonderful community on our doorstep to…read more

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Review from R S (Husband of Resident) published on 11 November 2024 Submitted via Postal Card • Report

Overall Experience

Upon approaching Poplars Care Home I was met with kindness and understanding of my position. My Wife was in need of 24-hour care which I found difficult to deal with. A room was being vacated shortly and could be prepared for my Wife. She entered the home on the 4th of August 2024 and from then on has

been cared for and attended as required. Her general demeanour has improved immensely although her walking has not. She was always alert and welcoming and her general demeanour was always 1st class. Well done Poplars.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind words. It has been a pleasure to have cared for your wife and we are so pleased to note you found the service caring and supportive.

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Review from Paul W (Son-in-law of Resident) published on 28 August 2024 Submitted via Website • Report

Overall Experience

My mother-in-law was in Poplars for 18 months and during this time she received amazing care. The staff were friendly, caring and efficient. She was happy during her time there and all of her needs were cared for.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback Paul, it was a pleasure to support and care for your mother-in-law.

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Review from D W (Son of Resident) published on 22 September 2023 Submitted via Website • Report

Overall Experience

All of the staff looked after my dad with care, compassion, and empathy.
Whenever we visited the home as we did frequently my dad would always be smiling! And whatever staff were on would always make us feel at home, they would also update us as to Dad's status when we asked. Sadly my Dad has passed

away now, but I am so glad he spent his time in Poplars, and quite a few members of staff attended his funeral, for which I am grateful.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind feedback; it was a pleasure to care for your father. We will miss him but certainly remember him fondly.

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Review from Anthony B (Son of Resident) published on 5 September 2023 Submitted via Website • Report

Overall Experience

My parents were both cared for at Poplars over a 16-month period. During this time I knew that Mum and Dad were safe, cared for and most importantly received constant kindness from everyone working at the home. I felt like my parents had a family around them, who were never phased, always smiling and

laughing, interacting with Mum and Dad in every way possible.
The home organised regular trips out, from lunches in a local town, to a day trip to gardens. Mum particularly enjoyed these and having gone along on several myself, it was great to see the kindness and competence of all the team was as pronounced as it was in the home.
The decision to place Mum and Dad in care was very difficult, and I can now say they received the best possible quality of life and this is entirely due to the way the home is run, and the excellent staff.
The end-of-life care for Mum and Dad was particularly touching, looking after both them and me during the most difficult of times.
Thank you so much.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback. It was lovely to have cared for your parents and to note the organised activities were appreciated. It was also a pleasure to have supported them at their end of life. We…read more

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Review from B W (Grandson of Resident) published on 11 August 2023 Submitted via Website • Report

Overall Experience

The whole team at Poplars Care Home are absolutely brilliant. I am so grateful for the dignity, respect, and compassion provided to my grandad. The activities on offer are really great: parties, singing performances, and a visiting Labrador to name a few! His smile and positive response demonstrates

how conscientious and caring the staff all are and what that meant to him. The carers were patient and respected his wishes throughout such as when he was determined to do tasks himself. Birthdays were special each year, with plenty of cake for everyone! The team demonstrated immense kindness and consideration towards our family, particularly during my grandad's palliative care. The team listened and reassuringly responded to our queries, consulting us throughout. Some went above and beyond in his final days, showing their professionalism and how much they care for the residents. I would definitely recommend Poplars and can’t thank the team enough for all their hard work and compassionate care.

Reply from Sam Cader, Director at Poplars Care Home

Thank you, it was a pleasure to care for your grandfather. We look forward to installing a memorial plaque in the garden for him. We will certainly feedback to the team on your positive comments. We…read more

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Review from Carol W (Daughter of Resident) published on 4 July 2023 Submitted via Postal Card • Report

Overall Experience

Field trip organised to Kew Gardens.
Carers took the trip in their stride. Picnic was arranged, plenty of food and drink to be had. They catered for their every needs and they also seemed to enjoy the day along with their charges.
It was an extremely hot day, but they all did it with a smile on their

faces.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind feedback; it was a great day to be out and about in the community. We are delighted to host these outings to places of interest and have a picnic. We hope there are many more…read more

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Review from Michelle M (Daughter-in-law of Resident) published on 2 June 2023 Submitted via Website • Report

Overall Experience

Our mother (grandmother) has been living in Poplars Care Home for some time. The care and kindness she has received has been fantastic. The manager and all the staff have been brilliant and Poplars is an efficient, family-centred, friendly care home, with all the occupants being treated individually

for their needs. Every visit, the care home was clean and staff are always encouraging residents to participate, inventing new ideas, and making the environment welcoming. Examples of this include their regular imaginary trips away, where they reinvent different countries. Also, another example, is inviting young children to visit the care home. The recent coronation celebrations were excellent and having people come in to sing and entertain the residents regularly occurs. This excellent standard of care continues right till the end and we cannot thank them enough for the outstanding empathy and love they showed in her final days. We will always be eternally grateful. Thank you Poplars.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind words; we appreciate your feedback and are proud to have provided care for your grandmother these past years.