Poplars Care Home, Ruislip, London
Poplars Care Home, Ruislip, London
Poplars Care Home, Ruislip, London

Poplars Care Home is an independent residential care home whose aim is to provide a nursing standard quality of care within a homely environment.

A stone's throw from Ruislip high street, the former 'Poplars Tea Rooms' building has been adapted to provide 27 single en-suite rooms.

There is a separate dining room where residents can socialise during mealtimes, as well as a television room, and a sunny garden room overlooking the rear lawn.

The home is staffed by a team of qualified senior and junior care assistants who are able to cater for any care needs presented. All staff have prior experience and have gained qualifications whilst working at the home to enable them to work to a professional standard.

Poplars Care Home operates a lively activities programme which includes outings, creative tasks and physiotherapy. Regular outings are held to Ruislip Lido, Manor Farm Tea Room and regular attendance to the Tea Dances held at Hillingdon Civic Centre.

Owner: Sam Cader

Person in charge: Sam Cader (Manager/Director)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages from 65 to 100.

Languages Spoken by Staff (other than English): Arabic, Spanish; Castilian, Gujarati, Hindi, Italian, Polish, Swahili

Single Rooms: 27

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £850 – £1200 (These prices are only a guideline, please contact Poplars Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

A short distance from Ruislip High Street along Ickenham Road. The Home is located a few doors along from Pizza Express, next to the Methodist Church. The home is on the corner of Ickenham Road and Poplars Close.

Visiting:

Open visiting policy in place. Protected mealtimes are lunch (12:30pm - 1:30pm) and supper (5:30pm - 6:30pm).

Parking:

Large car park to the front of the building

Latest Care Quality Commission* Report on Poplars Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Poplars Care Home has a Review Score of 9.6 (9.647)

The Review Score of 9.6 (maximum of 10) for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Poplars Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.647 for Poplars Care Home is calculated as follows: ( (169 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Poplars Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Poplars Care Home?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Poplars Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Resident / Service User
    3
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Staff have done so much to make Mum so very welcome into her new environment.
It is now 6 weeks since Mum arrived and it is good to see how the home is getting Mum motivated to be involved in many different activities.
Very happy with all aspects of Mum's care.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I met two of the staff at Dementia Alliance Hillingdon coincidentally as I was seeking information for my elderly mother who has vascular dementia.
Following a cataract operation, the family felt, particularly with medication etc, we needed a safe, caring environment to look after mum.
Poplars provide this naturally with committed staff who always put residents first.
Lots of stimulation with regular daily activities.
Very refreshing to witness.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As mum's mental capacity diminishes, I am very pleased with the tolerance and patience shown to her by the staff and carers.
I am more than happy with the standard of care mum receives. She is kept clean, is well dressed and eats very well.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sam Cader, Director at Poplars Care Home responded to this review on 14 Mar 2017:

It is pleasure to look after your mother - thank you for your comment.

I have been here for 10 years. Things have gratefully improved. The staff are very helpful.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mrs RB Cader, Registered Care Manager at Poplars Care Home responded to this review on 13 Mar 2017:

Thank you - always a pleasure and wonderful that you note the improvements made.

I have been here for 20 months. Staff are very kind, very happy to be here. Enjoy all the activities, love tea dance and exercise. Food excellent.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sam Cader, Director at Poplars Care Home responded to this review on 13 Mar 2017:

Thank you for your kind words, it is a pleasure to provide care and a homely environment for you. We have reviewed our activities so it is great to see you enjoy them!

I am very satisfied, I have made friends and I feel safe.
The staff are kind and helpful.
The director and deputy manager are professionally very good, kind and helpful.
I enjoy activities and group trips which are all very enjoyable.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wendy Man, Deputy Manager at Poplars Care Home responded to this review on 13 Mar 2017:

Thank you Stella, its a pleasure to assist you. It is wonderful to note that you enjoy the Home and have made meaningful friendships here.

My mother moved into Poplars Care Home in November 2016. She has settled very well thanks to the caring, hard working staff. I have observed high standards in all aspects of this home. Staff are kind and friendly and the home is well maintained and nicely decorated. Staff take the time to talk to relatives and keep them informed. I am confident that my mother is well cared for.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wendy Man, Deputy Manager at Poplars Care Home responded to this review on 02 Mar 2017:

Thank you for the comment, Carol, all the staff will miss your mother and it was our pleasure to look after her.

The home is excellent and well run. Mum has settled very quickly and is happy there.
The staff are lovely and are always quick to act on any queries if required. You always see the same staff so there is continuity and consistency in the care provided.
The home is very clean and currently being renovated and looking great.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy and grateful with the care at Poplars Care Home. My mother has settled down well with the help of the care staff, she is treated with respect and dignity. The food at the home is well cooked and appetising she enjoys the tea dance and trips to the park.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident in Poplars for just over two years. We have been very happy with Mum's care - Mum can't communicate very well but she always seems happy.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Wendy Man, Deputy Manager at Poplars Care Home responded to this review on 19 Oct 2016:

Thank you, Sheila, for your feedback and its a pleasure to looking after Mum.

I am very happy with the care in the home. I just wished for my mother that she could be provided with better quality food and hot drinks.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff here at Poplars Care Home have been so good to mum. She arrived here unable to walk and very frail. She had bedsores and was in a lot of pain. As the days and weeks that went by here she became better and better. The staff here gave mum all the attention to make her well again. The day before mums death the staff showed me what mum could do! She was walking again, happy eating ice cream with me in the garden- amazing! Thanks again Poplars Care Home.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wendy Man, Deputy Manager at Poplars Care Home responded to this review on 30 Sep 2016:

Thank you Robert , it's was a pleasure to look after your Mum and we will miss her.

We are happy with the overall care and support showed to our mother. We feel it would be nice if there was more 1-1 interaction with staff but we totally understand that it is a matter of time. We are aware that our mother responds better with 1-1 time than in a big group. We do feel the staff have worked really hard to settle our mum and really appreciate it.

How likely would you be to recommend Poplars Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad has been a resident at Poplars since November 2015. He is nearly 93 and suffers from frontal lobe dementia and numerous other problems. Due to the thought given to his care and the friendliness of the staff, he settled in happily and quickly. His wishes are always considered. He is treated with dignity and respect by staff at all levels. He much enjoys the varied activities offered at Poplars Care Home, I think his favourite was going with other residents for a meal at Ruislip Lido. Think he is probably less enthusiastic about the exercise sessions!. There is a very "can do" attitude at Poplars Care Home which helps puts them head and shoulders above the other care homes.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

wendy man, Deputy Manager at Poplars Care Home responded to this review on 24 Aug 2016:

Thank you Patricia; we are happy to have worked with your father and to rehabilitate him. It has been a pleasure.

My aunt has been in for a week and has settled in well. The staff have been very kind.

How likely would you be to recommend Poplars Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is well organised and managed, The general availability of care is high. It is very welcoming to family and visitors. Hygiene standards are high. The premises has recently been refurbished internally and externally. Location is excellent. Activities are provided but could be increased and extended. The importance of quality of food must be recognised and high standard maintained. Importance is given to resident safety and security overall, very satisfied with the service provided.

How likely would you be to recommend Poplars Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has been treated and cared for with dignity and kindness. She says she enjoys the friendly camaraderie and the laughs she has with the staff. I have also found the staff to be helpful and efficient. The atmosphere is relaxed, but controlled and I am happy she is well cared for.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is always treated with dignity, even though she can sometimes be difficult! The carers arrange outings on a regular basis (tea dances, local parks) and have events in house (Queens birthday) and involved all the residents who want to participate.
My family and and know that my mother is being well cared for, is being fed well and the carers update us regularly on her situation.
As a family we are encouraged to participate in any events we would like to. Overall very happy with Poplars!

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When my mother arrived at Poplars in February she had been in and out of hospital with recurring urine infections and was in pain from an undiagnosed spinal fracture. She was very poorly and had deteriorated from self reliant in mid December to barely able to get out of bed in February.
She is now almost back to her old self, having regained her appetite, love of life and vigour. She still needs help and I doubt she will recover much further but the improvement is massive. Care is excellent and all the staff are obliging, well trained and professional. She could not be better looked after!!

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was received into Poplars on 16th June 2015 and from day 1 she was given the courtesy and kindness that all homes should aspire to. She is very contented and enjoys the occasional outings provided. All the staff are pleasant and do their best for the residents. My mother has a lovely room overlooking the garden and an en suite. Everything is scrupulously clean everywhere in the home. I couldn't wish for better home for my mother, who is 94 years of age.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very good care home. You have a family atmosphere. Staff are very friendly and caring.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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