Poplars Care Home

All staff at Poplars are excellent communicators. The care home has a friendly atmosphere. The owner/managers are very thorough and have discussed all details relating to my mum's care on numerous occasions. From what I have seen (due to COVID restrictions) the home is very clean. They have also dealt with COVID restrictions very well.

We were very pleased with the care and attention that our Mother received. From the start, we were impressed with the warm and friendly atmosphere and have no regrets in placing our Mother in your care.

From our first visit to Poplars, we felt that our mother would be well looked after there. The staff are welcoming, friendly and professional and there is a family atmosphere. The home is ideally placed for local visits to cafes, restaurants and a nice garden centre and Poplars itself has a lovely garden which is full of flowers in the summer. The individual rooms are nicely decorated and the staff clearly make an effort to make the surroundings attractive and comfortable. Lots of activities are arranged for the residents both in the home and away from it and we have attended a Christmas party and a summer event and it was clear that a lot of thought and detail had gone into the planning of both. The staff always kept us informed with regard to health issues and worked with us in resolving any problems. I always felt confident that my mum was getting the best care possible and it took a weight off our shoulders knowing that she was being well looked after by a caring staff.

Thank you to all for your kindness.

The staff at Poplars have been kind and patient with my mum. They have tried to encourage her to join in activities but she tends to stay in her room. They pop in regularly to check on her and are friendly and approachable. Unfortunately, there is an issue with the laundry which seems to go astray regularly and is a concern and worry to mum.

The care has always been excellent and my mother has a very pleasant room.

Pleased with everything we have found in and about the home - comfortable, warm, friendly. One lady, in particular, has been wonderful. All the staff are friendly and kind. We are happy, well cared for.

Excellent service and care from the first phone call. All the staff could not be more caring and thoughtful to my mum and me. My mum is safe and happy now.

Items often missing, shoes not seen and missing for about 9 months. Clothes are often returned inside out, which means that they will probably go on the same way. We also find other people clothes and slippers in the cupboard.

I am happy with the service the home is providing. I have made new friends and enjoy all the meals. I like some of the activities but I would like to go out more often.

My aunt is a resident of Poplars Care Home and she is being well looked after. Without exception, the staff are professional, caring and friendly. It is hard to see a relative leave their own home but they have done everything possible to settle her in. She is enjoying the company of the staff and residents, feels safe, and loves the meals.

We reviewed a lot of care homes before picking this one for our Mum. It has given great relief and security to know she is well looked after by such kind and caring staff. I always feel she is being well looked after here and we know we have nothing to worry about. Facilities and activities are very good. A jolly atmosphere considering a lot of the patients have dementia.

Lovely, friendly welcoming atmosphere and staff.

Very happy with all aspects of Mum's care.

Very refreshing to witness.

I am more than happy with the standard of care mum receives. She is kept clean, is well dressed and eats very well.

I have been here for 10 years. Things have gratefully improved. The staff are very helpful.

I enjoy activities and group trips which are all very enjoyable.

I have been here for 20 months. Staff are very kind, very happy to be here. Enjoy all the activities, love tea dance and exercise. Food excellent.

My mother moved into Poplars Care Home in November 2016. She has settled very well thanks to the caring, hard working staff. I have observed high standards in all aspects of this home. Staff are kind and friendly and the home is well maintained and nicely decorated. Staff take the time to talk to relatives and keep them informed. I am confident that my mother is well cared for.

The home is very clean and currently being renovated and looking great.