






Poplars Care Home is 27 bed care home whose aim is to provide a high standard quality of care within a homely environment. A stone's throw from Ruislip high street, the former 'Poplars Tea Rooms' building has been adapted to provide individually decorated single en-suite rooms.
The Home offers three lounge areas including a sunny south garden facing garden room. There is a dining section for mealtimes and activities. There...
Care Provided by Poplars Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees dependant upon pre-admission assessment carried out by the Management team.
The price(s) shown are provided by the care home. Contact Poplars Care Home for full pricing details and T&Cs.
Contact Poplars Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ruislip Care Homes
- Private Owned
Person in charge
- Caroline Monaghan-Fox (Registered Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (27)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Open visiting policy in place. Protected mealtimes are lunch (12:30pm - 1:30pm) and Supper (5:30pm - 6:30pm). CCTV in operation.
Parking
- 2 large car parks to the front of the Home
Poplars Care Home Reviews (63)
Poplars Care Home has a Review Score of 9.9 (9.936) out of 10, based on 24 reviews in the last 2 years.
Over all time Poplars Care Home has 63 reviews.
I am happy with the service the home is providing. I have made new friends and enjoy all the meals. I like some of the activities but I would like to go out more often.
Thank you for your feedback. With Spring approaching we will be hosting outings each month (Hillingdon Tea Dance, Manor Farm, Ruislip Lido) so we will look forward to you joining us!
My aunt is a resident of Poplars Care Home and she is being well looked after. Without exception, the staff are professional, caring and friendly. It is hard to see a relative leave their own home but they have done everything possible to settle her in. She is enjoying the company of the staff and residents, feels safe, and loves the meals.
Thank you for your feedback which we will certainly cascade to the staff.
We reviewed a lot of care homes before picking this one for our Mum. It has given great relief and security to know she is well looked after by such kind and caring staff. I always feel she is being well looked after here and we know we have nothing to worry about. Facilities and activities are very good. A jolly atmosphere considering a lot of the patients have dementia.
Lovely, friendly welcoming atmosphere and staff.
Thank you for your kind words. We continually look to make improvements so your feedback is great to hear.
It is now 6 weeks since Mum arrived and it is good to see how the home is getting Mum motivated to be involved in many different activities.
Very happy with all aspects of Mum's care.
Following a cataract operation, the family felt, particularly with medication etc, we needed a safe, caring environment to look after mum.
Poplars provide this naturally with committed staff who always put residents first.
Lots of stimulation with regular daily activities.
Very refreshing to witness.
I am more than happy with the standard of care mum receives. She is kept clean, is well dressed and eats very well.
It is pleasure to look after your mother - thank you for your comment.
I have been here for 10 years. Things have gratefully improved. The staff are very helpful.
Thank you - always a pleasure and wonderful that you note the improvements made.
The staff are kind and helpful.
The director and deputy manager are professionally very good, kind and helpful.
I enjoy activities and group trips which are all very enjoyable.
Thank you Stella, its a pleasure to assist you. It is wonderful to note that you enjoy the Home and have made meaningful friendships here.
I have been here for 20 months. Staff are very kind, very happy to be here. Enjoy all the activities, love tea dance and exercise. Food excellent.
Thank you for your kind words, it is a pleasure to provide care and a homely environment for you. We have reviewed our activities so it is great to see you enjoy them!
My mother moved into Poplars Care Home in November 2016. She has settled very well thanks to the caring, hard working staff. I have observed high standards in all aspects of this home. Staff are kind and friendly and the home is well maintained and nicely decorated. Staff take the time to talk to relatives and keep them informed. I am confident that my mother is well cared for.
Thank you for the comment, Carol, all the staff will miss your mother and it was our pleasure to look after her.
The staff are lovely and are always quick to act on any queries if required. You always see the same staff so there is continuity and consistency in the care provided.
The home is very clean and currently being renovated and looking great.
I am very happy and grateful with the care at Poplars Care Home. My mother has settled down well with the help of the care staff, she is treated with respect and dignity. The food at the home is well cooked and appetising she enjoys the tea dance and trips to the park.
My mum has been a resident in Poplars for just over two years. We have been very happy with Mum's care - Mum can't communicate very well but she always seems happy.
Thank you, Sheila, for your feedback and its a pleasure to looking after Mum.
The staff here at Poplars Care Home have been so good to mum. She arrived here unable to walk and very frail. She had bedsores and was in a lot of pain. As the days and weeks that went by here she became better and better. The staff here gave mum all the attention to make her well again. The day before mums death the staff showed me what mum could do! She was walking again, happy eating ice cream with me in the garden- amazing! Thanks again Poplars Care Home.
Thank you Robert , it's was a pleasure to look after your Mum and we will miss her.
We are happy with the overall care and support showed to our mother. We feel it would be nice if there was more 1-1 interaction with staff but we totally understand that it is a matter of time. We are aware that our mother responds better with 1-1 time than in a big group. We do feel the staff have worked really hard to settle our mum and really appreciate it.
Dad has been a resident at Poplars since November 2015. He is nearly 93 and suffers from frontal lobe dementia and numerous other problems. Due to the thought given to his care and the friendliness of the staff, he settled in happily and quickly. His wishes are always considered. He is treated with dignity and respect by staff at all levels. He much enjoys the varied activities offered at Poplars Care Home, I think his favourite was going with other residents for a meal at Ruislip Lido. Think he is probably less enthusiastic about the exercise sessions!. There is a very "can do" attitude at Poplars Care Home which helps puts them head and shoulders above the other care homes.
Thank you Patricia; we are happy to have worked with your father and to rehabilitate him. It has been a pleasure.
My aunt has been in for a week and has settled in well. The staff have been very kind.
The home is well organised and managed, The general availability of care is high. It is very welcoming to family and visitors. Hygiene standards are high. The premises has recently been refurbished internally and externally. Location is excellent. Activities are provided but could be increased and extended. The importance of quality of food must be recognised and high standard maintained. Importance is given to resident safety and security overall, very satisfied with the service provided.
My mother has been treated and cared for with dignity and kindness. She says she enjoys the friendly camaraderie and the laughs she has with the staff. I have also found the staff to be helpful and efficient. The atmosphere is relaxed, but controlled and I am happy she is well cared for.
My family and and know that my mother is being well cared for, is being fed well and the carers update us regularly on her situation.
As a family we are encouraged to participate in any events we would like to. Overall very happy with Poplars!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Poplars Care Home.
There are no upcoming events for Poplars Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Poplars Care Home
- 13 Sep 2021Recipient: Poplars Care Home
Accreditations
There are no accreditations posted yet for Poplars Care Home.
Meet the Team (3)

After completing a Psychology degree I worked in a variety of support roles working with people with mental ill health and worked my way up to Registered Manager. I have had 16 years of experience in this role in a variety of residential settings with different client groups and also have area-managed residential and supported living services.
It is a huge responsibility to be entrusted with your loved ones and it is my aim that their experience of care is fun, safe and person-centred achieved via an established and well-trained care team who absolutely have the right values for the job.

My role at the Home is to oversee the catering, housekeeping, and laundry. IT and maintenance of the Home. My priorities are safety for the residents, staff and visitors and a lot of my work involves maintaining compliance and pushing the service forward with innovative solutions.
The best part of my role is the residents; I will always make time to chat. I am passionate about learning more about how they want their care and the service to run. I also enjoy seeing the Poplars team working towards common goals.

I joined Poplars in November 2021. I decided that after working in the logistics business for over 25 years I needed a change of direction. I wanted to work in a job where I could use my organisational, analytical, and social skills to support people and Poplars has been the perfect choice.
The best part of my job is being able to spend some time during the day to have a chat with the residents at Poplars or join in one of the daily activities, which makes the sometimes very busy days very worthwhile.
My challenge has been to learn the procedures of what is required to work in a care home and to move out of my comfort zone and learn new things. No day is the same.
I was looking for a job where I would arrive at work with a smile on my face and leave with a smile on my face and I’ve found that at Poplars.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Poplars Care Home to verify any information. View our terms and conditions. Poplars Care Home has an Enhanced Service -more info.
