Care Homes Owned by Ruislip Care Homes

Thank you

Alzheimer's causes the saddest of situations, but in the circumstances we are fortunate that she is in Primrose House. She is in good hands and I can't thank them enough.

This visit was my Dad's second stay for respite care at Poplars Care Home. The staff are all so welcoming, friendly and caring. Having spent 2 weeks at Poplars earlier in the year, my family knew that he would be very well looked after. We were pleased to see that he was happy to engage in daily exercises and activities and that he looked very smart. That was always so important to my Dad! The 2 week break gave him the opportunity to be stimulated by different surroundings and for my Mum to take a break from his care. We will probably need to arrange respite care again in a few months and we will not hesitate to contact Poplars when the time comes.

The staff/management have always communicated very well with me about my mother's welfare.

The staff are all truly caring and so hard working. My dad seems happy .my dad needs a one.to one as he is prone to falling and unpredictability with his behaviours with his condition. I think this care is amazing , given the fact there are another 26 residents.

Attention to detail is fantastic.

Abbotsford is a good place, perhaps with a little improvement it will become a great place.

Our friend seems very happy and, although inclined to be lazy, is encouraged to move around and participate in activities, especially the "keep fit" exercises.

Everyone here at Poplars Care Home are very helpful, caring and full of support with love and always ready to help me out and I have made a lot of many good friends here too.

My husband moved into Poplars in August last year. He is very happy and I'm happy with his care. The staff are very caring and look after him very well. He likes going on the outings. All the staff are very friendly. Poplars is like a home from home.

I began volunteering at Poplars care home in June of 2024, as I wanted something meaningful to do while being at home from university. Before I started, I received an introduction and had a brief tour of the home, and I immediately felt really welcomed. I volunteered to help out for the duration of the summer until I went back to university in September. I helped on trips to the local shops, cafe and to the local Lido, while also helping with bingo, quizzes, and exercise, and just generally keeping residents company. I then returned to Poplars care home for the following Christmas and Summer, as I enjoyed my experience so much. I honestly feel like part of the Poplars family, and I'm so grateful to have had the experience to volunteer here and make a difference to the residents' lives.

Poplars is an excellent care home. As a visitor you always receive a very warm welcome. There is a lovely atmosphere in the lounge and residents are treated with kindness, patience and understanding by the staff. The one-to-one care my sister received was outstanding. The home is well maintained and residents can have their rooms decorated in their own style. Would definitely recommend Poplars to anyone looking for a care home for a loved one.

Overall, I am extremely pleased with the care my sister is receiving and she says the same. The carers are first class, friendly and will do anything for her. They keep her happy which is not easy some of the time.

The food is very good and Chef goes out of his way to provide alternatives when asked for. Everywhere in the home always looks clean and tidy and the garden is well kept.

There are plenty of activities going on each week and I am amazed at how many times they go out, even in the winter.

However, I have been disappointed that she has put on a lot of weight since her fall. Also, the subsequent physio exercise recommended to strengthen her legs was stopped for quite some time. It has now been resumed and Anne is doing a great job getting her moving.

Overall, I would highly recommend Poplars to anyone who is looking for a care home for a relative or friend.

Absolutely 100%

My mum passed away on 16th July 2025 after living for two years at Poplars and I couldn't have asked for a better place for her. She had a spacious, well-decorated room with a private bathroom, and the home was always spotlessly clean. The food was excellent and thoughtfully tailored to each resident's preferences.

Staff were consistently friendly and caring, and the atmosphere was genuinely happy-residents were engaged, supported, and clearly content. Mum loved the daily activities like painting, card making, and gentle exercise, as well as regular outings to local cafés and picnics in the area. The garden was a particular highlight-beautiful and well-kept.

Mum made wonderful friends and often said how lucky she felt to be there. I'll always be grateful to Poplars for making her final years so happy and for looking after her with such care and kindness.

Joan was far from the easiest person to look after & care for but all your staff and management showed & demonstrated curiosity (about her) and huge imagination in best catering for her needs throughout, from the outset to the very end. It was an enormous relief for us all that you took great care in seeing & learning how best to support & care for Joan. Despite Joan's challenging behaviour, you took the greatest care for her, which (as you saw) meant she ended up trusting you implicitly: no easy feat for anyone dealing with my mother! You also demonstrated superb care for her & for us in her final week, essentially capping beautifully a time when you took as many worries away from us. Thank you!

My friend moved into Poplars in Nov 24, & not a day has passed since she and I don't thank our lucky stars that she did. I have known her over 25 years, & I can honestly say that I have never seen her as consistently happy as she is since she moved in & she is truly "living her best life". The home is bright, well maintained & even though it is not her old home, every effort is made to make the residents feel like they are in a home environment. The garden is just beautiful, all year round - & there are areas for everyone. The thing that really sets Poplars apart though are the staff. You really get to know them all, & you can just tell that they all care. The activities that they put on are brilliant - if you ever get a chance to have a go with the Interactive Projector - I can guarantee you'll leave with a smile on your face. The food is also pretty amazing, and the fact that residents can chose different meals to the set menu is a real bonus. I could write another 1000 words...

Over the time we have known Poplars. All staff have proved to be caring, professional in all areas. We thank them sincerely for all the work that they have done.

Such a lovely, clean, friendly home. My mother stayed here for just over a year and the staff treated her with dignity and kindness until she peacefully passed away. The staff are extremely well trained and took great care of her. Everyone is incredibly friendly, attentive and approachable I highly recommend this care home.

My cousin moved in to the Poplars in November 2024 and settled in on day one. The home itself, in terms of rooms, facilities etc, is ideal, but the Poplars biggest strength is the staff. The management team is very caring and it didn't take my cousin long to build a strong bond with many of them. We did a lot of initial research into care homes and feel that we have 100% made the correct choice.