Abbotsford is located in a beautiful old part of Pinner. The home remains as a family owned and run establishment, Spanswick-Smith has been running residential homes for the elderly for 53 years.
The staff at Abbotsford aim to provide each resident with the individual care and support they need to enable them to continue to lead a comfortable life in a warm, homely and friendly environment. Every effort is made to respond pro-actively to the needs of the residents to ensure their ongoing comfort and wellbeing.
Permanent, respite and day care is available.
All rooms are pleasantly decorated and comfortably furnished with TV point, phone point and alarm call bell - single and double rooms with en-suite facilities. Own furniture welcome. Lift available.
Well qualified, competent and committed 24 hour staff in attendance, stable staff group.
High quality home-cooked meals are available and alternative diets catered for.
Visiting doctors and other healthcare professionals, hairdressers and chiropodists. Regular social events, activities and outings are planned.
There are pleasant, well-maintained gardens.
Owner: Spanswick-Smith Ltd
Person in charge: Karen Spanswick-Smith (Owner/Manager)
Local Authority / Social Services: London Borough of Harrow Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 24
Shared Rooms: 0
Rooms with ensuite WC: 13
Weekly Charges Guide: Personal Care Single £780 – £825 (These prices are only a guideline, please contact Abbotsford to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
There are no set visiting times.
Parking:
Off road parking.
Latest Care Quality Commission* Report on Abbotsford: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for Abbotsford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Abbotsford in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.625 for Abbotsford is calculated as follows: ( (47 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.125 Points relating to the number of positive Reviews for Abbotsford is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.8 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Abbotsford has a Review Score of 8.8 (8.750) from 6 Reviews
Review submitted from a Postal Card by Michael K (Son of Resident) on Wednesday 18 April 2018. Relates to February 2018.
My Mother was a resident at Moss Lane for 2 1/2 years and felt very at home there. Very poorly when she arrived, the supportive, kind and a lively atmosphere made her thrive and she quickly became part of the home enjoying games, entertainment, singing, great food and company.
I thoroughly recommend Abbotsford, Moss Lane care home.
How likely would you be to recommend Abbotsford? Extremely Likely
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Review submitted from a Postal Card by J S (Son of Resident) on Monday 18 December 2017. Relates to October 2017.
My mother received care in Abbotswood for the last two years, both daycare and a respite holiday admission. Throughout that time my mother was treated with great love and care by all the staff. The home is truly like a home. Every time my mother entered the living room she was greeted by name and made to feel welcome. My mother loved the food!
How likely would you be to recommend Abbotsford? Extremely Likely
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Review submitted from a Postal Card by Diana P (Daughter of Resident) on Wednesday 13 September 2017. Relates to August 2017.
Abbotsford, Moss Lane is a wonderful, caring residential home where all the needs of residents are handled with expertise to ensure dignity, safety and reliability to all is constantly maintained.
Nothing is too much bother and relatives are fully informed of all aspects of the resident's care.
My father was a resident for 8 years and at the age of 101 only moved because we as a family moved 50 miles away.
He is now near us again.
How likely would you be to recommend Abbotsford? Extremely Likely
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Review submitted from a Website Submission by Samantha B (Great-Niece of Resident) on Wednesday 3 May 2017. Relates to May 2017.
This lovely place is really a 'home from home'. It's a very warm, friendly, safe home. Staff are very accommodating and really look after their residents. There is a very large garden off the main spacious sitting area, with a summerhouse and a very well kept garden. They have a very good day to day routine with activities some afternoons. My aunt has been here for a number of years and is very happy there. I can thoroughly recommend this place.
How likely would you be to recommend Abbotsford? Extremely Likely
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Review submitted from a Postal Card by Janet E (Daughter of Resident) on Friday 10 March 2017. Relates to December 2016.
Mum stayed at Abbotsford Care Home many times for respite care and always enjoyed her time there.
The staff were very kind to her and she especially enjoyed the quizzes and sitting in the lovely lounge.
How likely would you be to recommend Abbotsford? Extremely Likely
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Review submitted from a Postal Card by Andrew M (Son-in-law of Resident) on Monday 16 January 2017. Relates to January 2017.
Abbotsford is a family run care home which treats all of its residents with respect and care. They are 'at home' rather than 'in a home' and the many long serving staff take time to get to know the residents and treat them well. My mother-in-law was a resident for four years and was sad to leave.
How likely would you be to recommend Abbotsford? Extremely Likely
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Treated with Dignity
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