Primrose House Nursing Home

765-767 Kenton Lane, Harrow HA3 6AH
Review Us
7.8 2 Reviews
  • Primrose House Nursing Home, Harrow
Primrose House Nursing Home is a welcoming, 27 bed nursing home in Harrow providing high-quality residential, nursing, and dementia care for adults with a range of complex needs. The service supports both older and younger adults, including those living with mental health conditions and physical disabilities, with personalised care tailored to each individual.

The home offers a comfortable and supportive environment focused on dignity, safety, and wellbeing. The home also provides respite and short-term care options, ensuring flexibility for families. Bedrooms are individually decorated and residents are encouraged to bring personal items and effects to decorate the space.

The Home is staffed by qualified by a full time staff nurse team and carers to support clinical oversight.

Rated Good by the Care Quality Commission (April 2020) across all key areas - safe, effective, caring, responsive, and well-led - it demonstrates a consistent commitment to high standards of care and strong leadership.
Show Primrose House Nursing Home on the Map

Care Provided by Primrose House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1500 – £1800
  • Self-Funded Nursing Care: £1700 – £1800
  • Self-Funded Nursing Dementia Care: £1750 – £2000
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1700 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £2000

All care fees are determined after a pre-admission assessment has been carried out.
Care fees including all care services, medication administration, in-house activities, catering and laundry.

The price(s) shown are provided by the care home. Contact Primrose House Nursing Home for full pricing details and T&Cs.

Contact Primrose House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Primrose House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ana Eborde (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (27)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Primrose House operates an open and welcoming visiting policy, encouraging family and friends to maintain meaningful contact with residents while respecting their comfort, privacy, and daily routines. Visitors are asked to be mindful of rest periods and care delivery times to ensure residents’ wellbeing is prioritised.


    The team operate protected mealtimes, where non-essential visits are limited so residents can focus on eating in a calm, supported environment. This allows staff to provide appropriate assistance, monitor intake, and promote dignity during meals.


    The benefits include improved nutrition and hydration, reduced distraction, enhanced safety for those requiring support, and a more relaxed dining experience—ultimately contributing to better overall health and wellbeing.

Parking

  • There is a private car park at the front of the Home. There is also disabled parking available.

Primrose House Nursing Home Reviews (2)

7.8

Primrose House Nursing Home has a Review Score of 7.8 (7.821) out of 10, based on 1 reviews in the last 2 years.
Over all time Primrose House Nursing Home has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 1
  • 1
  • 1
  • 1
Reviewer Connection to Primrose House Nursing Home
  • 2
Total of 2, showing 1-2
Review from F D (Daughter of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all truly caring and so hard working. My dad seems happy .my dad needs a one.to one as he is prone to falling and unpredictability with his behaviours with his condition. I think this care is amazing , given the fact there are another 26 residents.
Reply from Ana Eborde, Registered Care Manager at Primrose House Nursing HomeThank you for your kind words and for taking the time to share your experience. We are delighted to hear that your Dad seems happy in our care. We are committed to ensuring he receives the appropriate level of care and supervision to help keep him safe and comfortable.

Thank you for recognising the dedication of our staff. Your feedback is greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lyn R (Daughter of Resident) published on 5 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Primrose House Care home is two houses turned into one large nursing home, catering for 25 residents. My mother has been there for 3 months and has settled really well. The staff are very attentive, caring and really know the residents they care for in every way, always ready to assist as a team.
The
manager gets on great with her staff and is very hands on if needed. She also has an open door approach and is easy to talk to if you need to discuss a concern, of which will always be acted upon.
The food is always fresh, nourishing and served in a pleasant manner. The staff will always confide in you if they have any worries or concerns to do with your relative. Overall the home is a very pleasant and clean environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.8 (7.821)

Overview of Review Score

The Review Score of 7.8 (7.821) out of 10 for Primrose House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.636 for Primrose House Nursing Home is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.185 Points relating to the number of positive Reviews for Primrose House Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 1 Positive Reviews ÷ 5.4 = 0.185
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Primrose House Nursing Home

What types of Care is Primrose House Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose House Nursing Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Primrose House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose House Nursing Home to the centre of Harrow?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Nursing Home to verify any information. View our terms and conditions. Primrose House Nursing Home has an Enhanced Service - more info.