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- Primrose House Nursing Home







Primrose House Nursing Home is a welcoming, 27 bed nursing home in Harrow providing high-quality residential, nursing, and dementia care for adults with a range of complex needs. The service supports both older and younger adults, including those living with mental health conditions and physical disabilities, with personalised care tailored to each individual.
The home offers a comfortable and supportive environment focused on dignity, safety, and wellbeing. The home also...
Primrose House Nursing Home is a welcoming, 27 bed nursing home in Harrow providing high-quality residential, nursing, and dementia care for adults with a range of complex needs. The service supports both older and younger adults, including those living with mental health conditions and physical disabilities, with personalised care tailored to each individual.
The home offers a comfortable and supportive environment focused on dignity, safety, and wellbeing. The home also provides respite and short-term care options, ensuring flexibility for families. Bedrooms are individually decorated and residents are encouraged to bring personal items and effects to decorate the space.
The Home is staffed by qualified by a full time staff nurse team and carers to support clinical oversight.
Rated Good by the Care Quality Commission (April 2020) across all key areas - safe, effective, caring, responsive, and well-led - it demonstrates a consistent commitment to high standards of care and strong leadership.
Care Provided by Primrose House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees including all care services, medication administration, in-house activities, catering and laundry.
The price(s) shown are provided by the care home. Contact Primrose House Nursing Home for full pricing details and T&Cs.
Contact Primrose House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Ruislip Care Homes
- Private Owned
Person in charge
- Ana Eborde (Registered Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (27)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Primrose House operates an open and welcoming visiting policy, encouraging family and friends to maintain meaningful contact with residents while respecting their comfort, privacy, and daily routines. Visitors are asked to be mindful of rest periods and care delivery times to ensure residents’ wellbeing is prioritised. The team operate protected mealtimes, where non-essential visits are limited so residents can focus on eating in a calm, supported environment. This allows staff to provide appropriate assistance, monitor intake, and promote dignity during meals. The benefits include improved nutrition and hydration, reduced distraction, enhanced safety for those requiring support, and a more relaxed dining experience—ultimately contributing to better overall health and wellbeing.
Parking
- There is a private car park at the front of the Home. There is also disabled parking available.
Primrose House Nursing Home Reviews (6)
Primrose House Nursing Home has a Review Score of 9.4 (9.357) out of 10, based on 5 reviews in the last 2 years.
Over all time Primrose House Nursing Home has 6 reviews.
Primrose Nursing Home is a credit to the profession. The staff treat the residents as individuals and are caring. Everyone is treated the same. The staff always make us relatives welcome and treat us if we are family. Well to to you all.
Primrose Nursing Home is a credit to the profession. The staff treat the residents as individuals and are caring. Everyone is treated the same. The staff always make us relatives welcome and treat us if we are family. Well to to you all.
Thank you so much for your wonderful feedback and for taking the time to share your experience.
We are delighted to hear that you feel our home is a credit to the profession and that you see our staff treating residents as individuals with kindness, care, and respect. It is...
Dear CarolThank you so much for your wonderful feedback and for taking the time to share your experience.
We are delighted to hear that you feel our home is a credit to the profession and that you see our staff treating residents as individuals with kindness, care, and respect. It is particularly lovely to hear that you and other relatives feel so welcome and part of our extended family.
Thank you once again for your support and for recognising the dedication and compassion of our staff.
The number one need of all the residents is a loving environment, which they receive in spades in Primrose House. It's professionally and caringly run and has a devoted staff - managers, nurses, carers, cooks, gardeners and cleaners. The nurses are on top of the medical needs of each resident. GPs...
The main hall is a lovely, spacious and light room which looks out over a charming garden. It's got a big screen which the residents clearly enjoy, either for watching or as background voices/music. There are plenty of daily activities.
The home is well looked after - it looks and smells clean. The staff are very good at providing tailor-made care for and attention to each of the residents.
The kitchen staff is charming and professional. They clearly care about providing healthy- and nice-looking food. Their working area looks immaculate and well organised.
The above is based on my experiences over the past four years. I think this home is brilliantly run.
Thank you so much for your incredibly thoughtful and detailed review. We are truly grateful for your kind words and for taking the time to share your experiences over the past four years. It means so much to our entire team to know that our commitment to providing compassionate,...
Dear IngridThank you so much for your incredibly thoughtful and detailed review. We are truly grateful for your kind words and for taking the time to share your experiences over the past four years. It means so much to our entire team to know that our commitment to providing compassionate, personalised care is making a positive difference. Your support and recognition inspire us to continue delivering the highest standard of care every day.
Thank you
Thank you
Thank you for your lovely feedback. We are delighted to hear that you feel comfortable living in Primrose House and that you have had such a positive experience. Your comments are greatly appreciated.
In May 2023 my wife suffered a delirium incident....
In May 2023 my wife suffered a delirium incident. After two weeks in hospital she was discharged to Primrose House. In addition to blindness, she is no longer independently mobile and is almost totally aphasic. She requires full-time nursing care and has lived in Primrose House since May 2023.
I am very pleased to say that I have always been very happy with the care my wife receives. The staff are invariably cheerful, nothing seems to be too much trouble and nothing seems to faze them, although I know that she can react aggressively during personal care.
Alzheimer's causes the saddest of situations, but in the circumstances we are fortunate that she is in Primrose House. She is in good hands and I can't thank them enough.
We are truly grateful for your feedback and are pleased to hear that you have been happy with the care and support your wife receives at Primrose. We understand the challenges that dementia and progressive sight...
Thank you so much for taking the time to share your kind words about your wife's care.We are truly grateful for your feedback and are pleased to hear that you have been happy with the care and support your wife receives at Primrose. We understand the challenges that dementia and progressive sight loss can bring, and it means a great deal to know that you feel reassured knowing she is in safe and caring hands.
Your comments about our team's cheerful attitude, compassion and dedication will be shared with them.
Thank you once again for your trust and support. It is a privilege to care for your wife, and we will continue to do everything we can to ensure she remains safe, comfortable and well cared for.
The staff are all truly caring and so hard working. My dad seems happy .my dad needs a one.to one as he is prone to falling and unpredictability with his behaviours with his condition. I think this care is amazing , given the fact there are another 26 residents.
The staff are all truly caring and so hard working. My dad seems happy .my dad needs a one.to one as he is prone to falling and unpredictability with his behaviours with his condition. I think this care is amazing , given the fact there are another 26 residents.
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that your Dad seems happy in our care. We are committed to ensuring he receives the appropriate level of care and supervision to help keep him safe and comfortable.
Thank you for recognising the dedication of our staff. Your feedback is greatly appreciated.
Primrose House Care home is two houses turned into one large nursing home, catering for 25 residents. My mother has been there for 3 months and has settled really well. The staff are very attentive, caring and really know the residents they care for in every way, always ready to assist as a team....
The manager gets on great with her staff and is very hands on if needed. She also has an open door approach and is easy to talk to if you need to discuss a concern, of which will always be acted upon.
The food is always fresh, nourishing and served in a pleasant manner. The staff will always confide in you if they have any worries or concerns to do with your relative. Overall the home is a very pleasant and clean environment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primrose House Nursing Home.
There are no upcoming events for Primrose House Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose House Nursing Home.
Accreditations
There are no accreditations posted yet for Primrose House Nursing Home.
Meet the Team (1)

Ana Eborde is the registered manager for Primrose House Nursing Home.
Frequently Asked Questions about Primrose House Nursing Home
What types of Care is Primrose House Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Primrose House Nursing Home have?
There are 27 Single Rooms.
What are the Facilities & Services at Primrose House Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Primrose House Nursing Home to the centre of Harrow?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Nursing Home to verify any information. View our terms and conditions. Primrose House Nursing Home has an Enhanced Service -what an Enhanced Service includes.