Poplars Care Home

I am very happy and grateful with the care at Poplars Care Home. My mother has settled down well with the help of the care staff, she is treated with respect and dignity. The food at the home is well cooked and appetising she enjoys the tea dance and trips to the park.

My mum has been a resident in Poplars for just over two years. We have been very happy with Mum's care - Mum can't communicate very well but she always seems happy.

The staff here at Poplars Care Home have been so good to mum. She arrived here unable to walk and very frail. She had bedsores and was in a lot of pain. As the days and weeks that went by here she became better and better. The staff here gave mum all the attention to make her well again. The day before mums death the staff showed me what mum could do! She was walking again, happy eating ice cream with me in the garden- amazing! Thanks again Poplars Care Home.

We are happy with the overall care and support showed to our mother. We feel it would be nice if there was more 1-1 interaction with staff but we totally understand that it is a matter of time. We are aware that our mother responds better with 1-1 time than in a big group. We do feel the staff have worked really hard to settle our mum and really appreciate it.

Dad has been a resident at Poplars since November 2015. He is nearly 93 and suffers from frontal lobe dementia and numerous other problems. Due to the thought given to his care and the friendliness of the staff, he settled in happily and quickly. His wishes are always considered. He is treated with dignity and respect by staff at all levels. He much enjoys the varied activities offered at Poplars Care Home, I think his favourite was going with other residents for a meal at Ruislip Lido. Think he is probably less enthusiastic about the exercise sessions!. There is a very "can do" attitude at Poplars Care Home which helps puts them head and shoulders above the other care homes.

My aunt has been in for a week and has settled in well. The staff have been very kind.

The home is well organised and managed, The general availability of care is high. It is very welcoming to family and visitors. Hygiene standards are high. The premises has recently been refurbished internally and externally. Location is excellent. Activities are provided but could be increased and extended. The importance of quality of food must be recognised and high standard maintained. Importance is given to resident safety and security overall, very satisfied with the service provided.

My mother has been treated and cared for with dignity and kindness. She says she enjoys the friendly camaraderie and the laughs she has with the staff. I have also found the staff to be helpful and efficient. The atmosphere is relaxed, but controlled and I am happy she is well cared for.

As a family we are encouraged to participate in any events we would like to. Overall very happy with Poplars!

She is now almost back to her old self, having regained her appetite, love of life and vigour. She still needs help and I doubt she will recover much further but the improvement is massive. Care is excellent and all the staff are obliging, well trained and professional. She could not be better looked after!!

It is a very good care home. You have a family atmosphere. Staff are very friendly and caring.

My mother was received into Poplars on 16th June 2015 and from day 1 she was given the courtesy and kindness that all homes should aspire to. She is very contented and enjoys the occasional outings provided. All the staff are pleasant and do their best for the residents. My mother has a lovely room overlooking the garden and an en suite. Everything is scrupulously clean everywhere in the home. I couldn't wish for better home for my mother, who is 94 years of age.