Poplars Care Home

15/17 Ickenham Road, Ruislip HA4 7BZ
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9.9 61 Reviews
  • Poplars Care Home, Ruislip
Poplars Care Home is 27 bed care home whose aim is to provide a high standard quality of care within a homely environment. A stone's throw from Ruislip high street, the former 'Poplars Tea Rooms' building has been adapted to provide individually decorated single en-suite rooms.

The Home offers three lounge areas including a sunny south garden facing garden room. There is a dining section for mealtimes and activities. There is a self service area for drinks including a fridge for snacks for residents to help themselves to.

The home is staffed by a team of qualified senior and junior carers who are able to cater for any care needs presented. All staff have prior experience and have gained qualifications whilst working at the home to enable them to work to a friendly and professional standard.

Poplars Care Home operates a lively activities programme which includes weekly outings to Ruislip High Street. The Home offers tailored activities including watercolour classes, intergenerational nursery visits, virtual armchair trips, and chair yoga. Regular outings are held to Ruislip Lido, Manor Farm Tea Room and regular attendance to the Tea Dances held at Hillingdon Civic Centre.
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Care Provided by Poplars Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £2000
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £2000

Fees dependant upon pre-admission assessment carried out by the Management team.

These prices are only a guideline, please contact Poplars Care Home to find out the exact price for your requirements.

Contact Poplars Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Poplars Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sam Cader
  • Privately Owned

Person in Charge

  • Caroline Monaghan-Fox (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (27)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Open visiting policy in place. Protected mealtimes are lunch (12:30pm - 1:30pm) and Supper (5:30pm - 6:30pm). CCTV in operation.

Parking

  • 2 large car parks to the front of the Home

Poplars Care Home Reviews (61)

9.9

Poplars Care Home has a Review Score of 9.9 (9.935) out of 10, based on 22 reviews in the last 2 years.
Over all time Poplars Care Home has 61 reviews.

Overall Experience
  • 50
  • 11
  • 0
  • 0
  • 0
Date Published
  • 61
  • 8
  • 11
  • 22
  • 39
Reviewer Connection to Poplars Care Home
  • 19
  • 11
  • 8
  • 6
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from L A (Daughter-in-law of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a very good care home. You have a family atmosphere. Staff are very friendly and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Poplars Care Home is calculated as follows: ( (243 Excellents x 5) + (17 Goods x 4) ) ÷ 260 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Poplars Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Caroline

Caroline Monaghan-Fox

Job Title: Registered Care Manager Joined: 2020

After completing a Psychology degree I worked in a variety of support roles working with people with mental ill health and worked my way up to Registered Manager. I have had 16 years of experience in this role in a variety of residential settings with different client groups and also have area-managed residential and supported living services.


It is a huge responsibility to be entrusted with your loved ones and it is my aim that their experience of care is fun, safe and person-centred achieved via an established and well-trained care team who absolutely have the right values for the job.

Paul

Paul Hargreaves

Job Title: Operations Manager Joined: 2019

My role at the Home is to oversee the catering, housekeeping, and laundry. IT and maintenance of the Home. My priorities are safety for the residents, staff and visitors and a lot of my work involves maintaining compliance and pushing the service forward with innovative solutions.


The best part of my role is the residents; I will always make time to chat. I am passionate about learning more about how they want their care and the service to run. I also enjoy seeing the Poplars team working towards common goals.

Julie

Julie Bell

Job Title: Office Manager Joined: 2021

I joined Poplars in November 2021. I decided that after working in the logistics business for over 25 years I needed a change of direction. I wanted to work in a job where I could use my organisational, analytical, and social skills to support people and Poplars has been the perfect choice.


The best part of my job is being able to spend some time during the day to have a chat with the residents at Poplars or join in one of the daily activities, which makes the sometimes very busy days very worthwhile.


My challenge has been to learn the procedures of what is required to work in a care home and to move out of my comfort zone and learn new things. No day is the same.


I was looking for a job where I would arrive at work with a smile on my face and leave with a smile on my face and I’ve found that at Poplars.

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