Submit a Review for Torkington House
Creswick Road, Acton, London, W3 9HF
View full details of Torkington HouseLatest Reviews for Torkington House
20 January 2026
Torkington House is a wonderful place! My mum is receiving the best care which is always given consistently and professionally. She is looked after with kindness and dignity and is very happy and settled. Her needs are met in every aspect. Torkington House have very high standards and a team of
truly dedicated staff who are managed by Margaret. She has an amazing team and ensures that the residents' individual needs are met on a daily basis. Margaret is always available if I need advice, help or even a chat, this is something that is very much appreciated. I am always made to feel welcome when I come to visit. I have great peace of mind knowing that mum is so well looked after. Thank you so much, Margaret, to you and your team!
20 January 2026
Torkington House is an exceptional care home, and I am extremely happy with the care provided. Margaret, the manager, is approachable, efficient, and runs the home to a very high standard, treating staff with genuine respect, which is clearly returned through their dedication and professionalism.
The staff are kind, skilled, and work seamlessly as a team, always putting residents first. Mum is wonderfully cared for and never left alone. Her medical needs are fully met, she is well presented and benefits from excellent, freshly cooked nutritional meals. The availability of Catholic Mass is much appreciated.
Communication with families is excellent, and there are many engaging activities and events. Christmas can be hard for families but at Torkington it was made really special, with a lovely atmosphere that welcomed all visiting relatives.
Mum has been here nearly three years, and I have no regrets-Torkington House feels like a caring family while remaining thoroughly professional.
20 January 2026
Extremely pleased with the whole care package of the team; from the care management to all carers their commitment support response their advise
Communication email cascading to and fro: moreover the client 'my father's' pleasurable response's feeling satisfied with excellent staff
Who seem to
ascertain know when to intercede
On assisting where and when needed: their feedback: also management updating on matters effecting client's Issue's of concern pandemic or virus outbreak effecting client's and family: also the whole team's ability to innovate to regulations and new standards invest in staff and their respective training: truly very pleased "FULL FUVE TREATMENT'-
05 January 2026
Torkington house provides outstanding care for its residents with considerate and very helpful staff who cater to the needs of the residents at an individual level. They understand the requirements of each resident and do their best to make sure every resident is looked after in the best possible
manner.
My personal experience with my father being there for over two years has been excellent and I am grateful that my father gets such exceptional care at Torkington. The management are all amazing and it is run so so well by Margaret who is the manager and she is always happy to help with any adjustments or when we need advise about my father. She has always been so supportive and all her team of care staff are exemplary. They arrange activities and outings for residents and are always welcoming when I visit. I am ease that my father is in a safe and secure and well looked after environment at Torkington House and I couldn't be happier with his care.
05 January 2026
Some years ago when I was thinking that mum might need a care home in the future, I did a search of local ones online. Torkington House stood out for me then, because of the lovely heartfelt reviews. When the time came, it was them that I contacted first.
That was 3 years ago, and I have
absolutely no regrets. Mum, after a bit of settling in time, has thrived. She is relaxed and happy and quickly put on weight (which she needed). The staff are lovely, kind and respectful to the residents. There is a very low turnover of staff, which means they all know her well. They quickly spot if she is not her usual self and seek medical advice where necessary. She's 99 now, and I think that is down to the wonderful care she receives at Torkington House.
There's a lovely homely feel, and staff are always welcoming. Marie who manages the activities does a brilliant job. Mum has thoroughly enjoyed activities and trips out. I can relax knowing that she is happy, safe and very well looked after.
05 August 2025
My 1st time used respite care, I really like the care plan arrange. I would recommend anyone who is thinking of using respite care package, you should do it, because it gave you the opportunity to rest a bit from looking after your love one for a long time. You still can visit your love one at the
care home at anytime. I would do it again, if I need a break.
16 June 2025
Torkington House
Looked after my late mother for 15 Months, in time my had dementia and was slowly declining. The team looked after my Mum 24/7.
It was nice when I closed the door I knew she was safe and well cared for. They dressed here and kept her appearance and hair just as she went into
home a very smart Lady.
Above the care for my mother , they were also looking after me, Teas coffee biscuits and the odd cheeky bowl of chips.
Garden parties, trips to park and theatre where
All part of months plan, which you received by email every weekly.
Most of all, the care team where kind gentle
And always there to help, you couldn't ask for much more.
19 May 2025
My final email to the management at Torkington says it all -
Dear Manager,
Thanks for your condolences.However, I particularly wanted to drop you a personal note to express my thanks and gratitude for the care that you and your Team have given my wife over the past five years. There are many
care homes to choose from but we were fortunate to find Torkington. The standard of care my wife received has been exemplary and the staff have shown themselves to be compassionate and genuinely concerned for the welfare of the residents in their charge. Hard though it has been to be separated from my wife these past years she could not have been in better hands.
Lastly, I have to say a special thanks to all the staff who cared for my wife (and me!) last week. Their support made my wife's last days as easy as possible and I was touched by their genuine affection for my wife.
Thanks again and my best wishes to you and your staff.
Best,
06 May 2025
My mother stayed at Torkington House for a fortnight while work was being done on her house. Although her Alzheimer's meant she herself has no recollection of her time there, my brother and I were very happy with how content she seemed when we visited and when she came home. We were free to visit at
any time and the staff were always welcoming. They were cheerful and friendly but also clearly take their work very seriously and professionally. We will certainly use Torkington House again if/when the occasion arises.
06 May 2025
The team at Torkington are very professional and engage with the residents at any opportunity, even if it's just to say hello. Things are done at the residents pace there is no pressure only encouragement. The environment is clean and well-kept and continually inspected for any issues that need
rectifying. Medical issues are dealt with swiftly, where I may have hesitated; they would be seeking medical advice and instigating remedial steps, and by catching things quickly avoid causing unnecessary distress. The activities are well planned and varied so that residents with differing abilities can participate. The activities manager is very proactive (and could give the Duracell bunny a run for the money), encouraging creative and practical session content. The use of technology to monitor residents, is impressive and reassuring, guaranteeing assistance will be there if needed.
I have witnessed such a marked improvement in my mother's overall wellbeing since being at Torkinton.
13 January 2025
My mother has stayed twice so far for respite care. The staff have been lovely; welcoming, supportive and interested in her and us. She was well cared for, and whenever I visited or other friends visited we were also welcomed. There seems to be a core staff team who are permanent staff (not agency),
which is a real strength I think. The bedrooms are en-suite and peaceful, there is a lovely spacious dining room looking over the garden, and the garden is a real gem: my mother liked sitting out there with us.
07 January 2025
My mum spent one month at Torkington House. From the moment she arrived to when she left, she was taken care of impeccably. The staff was extremely friendly and dealt with Mum's initial anxiety of being somewhere unfamiliar with empathy and professionalism. Whenever I called to get an update of how
Mum was doing, the team were always willing to update me. The day I came to pick Mum up to take her back home, she was smiling and happy to introduce me to all the other residents she met during her stay.
07 November 2024
My father has been a resident at Torkington House for nearly two years now and in that time he has been looked after impeccably.
He has been happy and cared for tirelessly by care staff that really care and look after his every need.
The entire team run a happy home professionally and lovingly
that I have total faith in, not once have I seen anyone act inappropriately or carelessly towards residents, guests and each other.
I cannot fault Torkington House and have recommended it to others.
28 October 2024
My husband spent one week at Torkington House for respite care. I am disappointed with the care he received.
The staff was informed that he is able to walk about 20 feet very slowly using the frame. But he was kept in the wheelchair all of the time, with no walking done at all except from bed to
the toilet and back. As a result, he was very unsteady on his feet when he returned.
When he did not have his meals regularly no nutritional drinks were given, he was feeling very tired and weak by the end of the week.
When he returned home it looked like he had not been shaved for at least two days.
The syringe used for his medication was missing from the pack. An old syringe was provided later which did not look clean at all.
The invoice sent was not for the agreed number of days. Amended one sent later with names misspelt.
The most serious was his DNR report was not with him when he returned home. It had to be collected later.
This is not the kind of care we were promised.
23 October 2024
Very kind and friendly staff. Anyone that I spoke to knew where he was or how he was doing.
Always confident that he was well looked after for his respite care.
My father was also happy and enjoyed the food and liked the environment.
25 September 2024
We were very pleased with the home. Our first impression was the cleanliness of the home and the friendliness of the staff. Although she was apprehensive when we were leaving, she enjoyed it there and wasn't happy
about leaving there. She loved singing and kept the other residents entertained. We
are hoping that they can accommodate her again next month when we need further respite care for a few weeks.
09 September 2024
My aunt has been at Torkington House for the last 4yrs, the staff are amazing, always very approachable, she always says that the staff are very nice, she is happy and looked after extremely well, what we want for our loved ones is to be looked after and cared for well and Torkington House goes
beyond all that.
04 September 2024
For 5 years, Torkington Carehome was home to my sister who needed to be cared for. Whilst we oversaw the care package with the manager and lead teams, we always found it a pleasant, clean place with activities, good food and care for my sister and others in there. The room was spacious and had a
window facing the garden which is always nice. My sister's safety and care was paramount, and we were comfortable with this side of things.
Most of all, the staff were lovely and friendly and the lead staff and manager were very approachable at any time. They also kept us informed regularly when required. We would recommend Torkington Carehome, as it is a good space for loved ones to be cared for. Oh! That garden is so beautiful to sit in when visiting! Thank you, Torkington House!
23 July 2024
Everyone takes very good care of my mum, which gives me peace of mind. My mother loves the chef and his food. She's looked after very well. I go there daily and see her clean and content. The few times when she wasn't well, it was arranged for her to go to hospital. The staff are always friendly.
12 January 2024
My nan has been in the care of the wonderful staff at Torkington House for just over a year now. She is happy, healthy, and very well looked after, and this is all you can ask for. The standard of care here is excellent. We were so glad to have found Torkington House and as time goes on, we
appreciate it even more!
Latest Reviews for Torkington House
20 January 2026
Torkington House is a wonderful place! My mum is receiving the best care which is always given consistently and professionally. She is looked after with kindness and dignity and is very happy and settled. Her needs are met in every aspect. Torkington House have very high standards and a team of
truly dedicated staff who are managed by Margaret. She has an amazing team and ensures that the residents' individual needs are met on a daily basis. Margaret is always available if I need advice, help or even a chat, this is something that is very much appreciated. I am always made to feel welcome when I come to visit. I have great peace of mind knowing that mum is so well looked after. Thank you so much, Margaret, to you and your team!
20 January 2026
Torkington House is an exceptional care home, and I am extremely happy with the care provided. Margaret, the manager, is approachable, efficient, and runs the home to a very high standard, treating staff with genuine respect, which is clearly returned through their dedication and professionalism.
The staff are kind, skilled, and work seamlessly as a team, always putting residents first. Mum is wonderfully cared for and never left alone. Her medical needs are fully met, she is well presented and benefits from excellent, freshly cooked nutritional meals. The availability of Catholic Mass is much appreciated.
Communication with families is excellent, and there are many engaging activities and events. Christmas can be hard for families but at Torkington it was made really special, with a lovely atmosphere that welcomed all visiting relatives.
Mum has been here nearly three years, and I have no regrets-Torkington House feels like a caring family while remaining thoroughly professional.
20 January 2026
Extremely pleased with the whole care package of the team; from the care management to all carers their commitment support response their advise
Communication email cascading to and fro: moreover the client 'my father's' pleasurable response's feeling satisfied with excellent staff
Who seem to
ascertain know when to intercede
On assisting where and when needed: their feedback: also management updating on matters effecting client's Issue's of concern pandemic or virus outbreak effecting client's and family: also the whole team's ability to innovate to regulations and new standards invest in staff and their respective training: truly very pleased "FULL FUVE TREATMENT'-
05 January 2026
Torkington house provides outstanding care for its residents with considerate and very helpful staff who cater to the needs of the residents at an individual level. They understand the requirements of each resident and do their best to make sure every resident is looked after in the best possible
manner.
My personal experience with my father being there for over two years has been excellent and I am grateful that my father gets such exceptional care at Torkington. The management are all amazing and it is run so so well by Margaret who is the manager and she is always happy to help with any adjustments or when we need advise about my father. She has always been so supportive and all her team of care staff are exemplary. They arrange activities and outings for residents and are always welcoming when I visit. I am ease that my father is in a safe and secure and well looked after environment at Torkington House and I couldn't be happier with his care.
05 January 2026
Some years ago when I was thinking that mum might need a care home in the future, I did a search of local ones online. Torkington House stood out for me then, because of the lovely heartfelt reviews. When the time came, it was them that I contacted first.
That was 3 years ago, and I have
absolutely no regrets. Mum, after a bit of settling in time, has thrived. She is relaxed and happy and quickly put on weight (which she needed). The staff are lovely, kind and respectful to the residents. There is a very low turnover of staff, which means they all know her well. They quickly spot if she is not her usual self and seek medical advice where necessary. She's 99 now, and I think that is down to the wonderful care she receives at Torkington House.
There's a lovely homely feel, and staff are always welcoming. Marie who manages the activities does a brilliant job. Mum has thoroughly enjoyed activities and trips out. I can relax knowing that she is happy, safe and very well looked after.
05 August 2025
My 1st time used respite care, I really like the care plan arrange. I would recommend anyone who is thinking of using respite care package, you should do it, because it gave you the opportunity to rest a bit from looking after your love one for a long time. You still can visit your love one at the
care home at anytime. I would do it again, if I need a break.
16 June 2025
Torkington House
Looked after my late mother for 15 Months, in time my had dementia and was slowly declining. The team looked after my Mum 24/7.
It was nice when I closed the door I knew she was safe and well cared for. They dressed here and kept her appearance and hair just as she went into
home a very smart Lady.
Above the care for my mother , they were also looking after me, Teas coffee biscuits and the odd cheeky bowl of chips.
Garden parties, trips to park and theatre where
All part of months plan, which you received by email every weekly.
Most of all, the care team where kind gentle
And always there to help, you couldn't ask for much more.
19 May 2025
My final email to the management at Torkington says it all -
Dear Manager,
Thanks for your condolences.However, I particularly wanted to drop you a personal note to express my thanks and gratitude for the care that you and your Team have given my wife over the past five years. There are many
care homes to choose from but we were fortunate to find Torkington. The standard of care my wife received has been exemplary and the staff have shown themselves to be compassionate and genuinely concerned for the welfare of the residents in their charge. Hard though it has been to be separated from my wife these past years she could not have been in better hands.
Lastly, I have to say a special thanks to all the staff who cared for my wife (and me!) last week. Their support made my wife's last days as easy as possible and I was touched by their genuine affection for my wife.
Thanks again and my best wishes to you and your staff.
Best,
06 May 2025
My mother stayed at Torkington House for a fortnight while work was being done on her house. Although her Alzheimer's meant she herself has no recollection of her time there, my brother and I were very happy with how content she seemed when we visited and when she came home. We were free to visit at
any time and the staff were always welcoming. They were cheerful and friendly but also clearly take their work very seriously and professionally. We will certainly use Torkington House again if/when the occasion arises.
06 May 2025
The team at Torkington are very professional and engage with the residents at any opportunity, even if it's just to say hello. Things are done at the residents pace there is no pressure only encouragement. The environment is clean and well-kept and continually inspected for any issues that need
rectifying. Medical issues are dealt with swiftly, where I may have hesitated; they would be seeking medical advice and instigating remedial steps, and by catching things quickly avoid causing unnecessary distress. The activities are well planned and varied so that residents with differing abilities can participate. The activities manager is very proactive (and could give the Duracell bunny a run for the money), encouraging creative and practical session content. The use of technology to monitor residents, is impressive and reassuring, guaranteeing assistance will be there if needed.
I have witnessed such a marked improvement in my mother's overall wellbeing since being at Torkinton.
13 January 2025
My mother has stayed twice so far for respite care. The staff have been lovely; welcoming, supportive and interested in her and us. She was well cared for, and whenever I visited or other friends visited we were also welcomed. There seems to be a core staff team who are permanent staff (not agency),
which is a real strength I think. The bedrooms are en-suite and peaceful, there is a lovely spacious dining room looking over the garden, and the garden is a real gem: my mother liked sitting out there with us.
07 January 2025
My mum spent one month at Torkington House. From the moment she arrived to when she left, she was taken care of impeccably. The staff was extremely friendly and dealt with Mum's initial anxiety of being somewhere unfamiliar with empathy and professionalism. Whenever I called to get an update of how
Mum was doing, the team were always willing to update me. The day I came to pick Mum up to take her back home, she was smiling and happy to introduce me to all the other residents she met during her stay.
07 November 2024
My father has been a resident at Torkington House for nearly two years now and in that time he has been looked after impeccably.
He has been happy and cared for tirelessly by care staff that really care and look after his every need.
The entire team run a happy home professionally and lovingly
that I have total faith in, not once have I seen anyone act inappropriately or carelessly towards residents, guests and each other.
I cannot fault Torkington House and have recommended it to others.
28 October 2024
My husband spent one week at Torkington House for respite care. I am disappointed with the care he received.
The staff was informed that he is able to walk about 20 feet very slowly using the frame. But he was kept in the wheelchair all of the time, with no walking done at all except from bed to
the toilet and back. As a result, he was very unsteady on his feet when he returned.
When he did not have his meals regularly no nutritional drinks were given, he was feeling very tired and weak by the end of the week.
When he returned home it looked like he had not been shaved for at least two days.
The syringe used for his medication was missing from the pack. An old syringe was provided later which did not look clean at all.
The invoice sent was not for the agreed number of days. Amended one sent later with names misspelt.
The most serious was his DNR report was not with him when he returned home. It had to be collected later.
This is not the kind of care we were promised.
23 October 2024
Very kind and friendly staff. Anyone that I spoke to knew where he was or how he was doing.
Always confident that he was well looked after for his respite care.
My father was also happy and enjoyed the food and liked the environment.
25 September 2024
We were very pleased with the home. Our first impression was the cleanliness of the home and the friendliness of the staff. Although she was apprehensive when we were leaving, she enjoyed it there and wasn't happy
about leaving there. She loved singing and kept the other residents entertained. We
are hoping that they can accommodate her again next month when we need further respite care for a few weeks.
09 September 2024
My aunt has been at Torkington House for the last 4yrs, the staff are amazing, always very approachable, she always says that the staff are very nice, she is happy and looked after extremely well, what we want for our loved ones is to be looked after and cared for well and Torkington House goes
beyond all that.
04 September 2024
For 5 years, Torkington Carehome was home to my sister who needed to be cared for. Whilst we oversaw the care package with the manager and lead teams, we always found it a pleasant, clean place with activities, good food and care for my sister and others in there. The room was spacious and had a
window facing the garden which is always nice. My sister's safety and care was paramount, and we were comfortable with this side of things.
Most of all, the staff were lovely and friendly and the lead staff and manager were very approachable at any time. They also kept us informed regularly when required. We would recommend Torkington Carehome, as it is a good space for loved ones to be cared for. Oh! That garden is so beautiful to sit in when visiting! Thank you, Torkington House!
23 July 2024
Everyone takes very good care of my mum, which gives me peace of mind. My mother loves the chef and his food. She's looked after very well. I go there daily and see her clean and content. The few times when she wasn't well, it was arranged for her to go to hospital. The staff are always friendly.
12 January 2024
My nan has been in the care of the wonderful staff at Torkington House for just over a year now. She is happy, healthy, and very well looked after, and this is all you can ask for. The standard of care here is excellent. We were so glad to have found Torkington House and as time goes on, we
appreciate it even more!