Torkington House

Creswick Road, Acton, London W3 9HF

Torkington House is a converted Edwardian home that offers quality care for older people.

Situated in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities.

As part of the home’s commitment to best practice, Torkington House staff receive training in every aspect of the care of older people.

The home offers spacious en-suite bedrooms, which residents can personalise with their own items.

All residents’ views influence how the care home is run. As well as regular residents' meetings, a relatives and friends committee offers further new ideas on improving residents’ lifestyles.

Organised activities are only one aspect of residents' wishes and at Torkington House professionals work hard to provide further meaningful and spontaneous activities and trips out.

The care home's chefs cater for each and every one as an individual. All food is freshly made.

Group: Greensleeves Care

Person in charge: Margaret Siriwardena (Manager)

Local Authority / Social Services: London Borough of Ealing Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Urdu

Single Rooms: 32

Shared Rooms: 0

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Not far from Acton Town underground station, Police Station and Morrison super market.

Visiting:

Any time

Parking:

Parking facility available

Latest Care Quality Commission* Report on Torkington House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Torkington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Torkington House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.698 for Torkington House is calculated as follows: ( (148 Excellents x 5) + (47 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 202 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Torkington House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 13 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Torkington House has a Review Score of 9.7 (9.698) from 17 Reviews


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Torkington House?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Torkington House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My sister has recently died, aged 91, having spent almost 10 years in Torkington House. It is a well run home with a fantastic management team.
My sister was well looked after with love and care by all the staff. Residents friends and family are all made welcome at any time - you can join your relative for meals if you wish and the food is superb.
The garden is lovely and sitting out in the summer is very pleasant.
Our family were confident she was in safe hands and if you need a care home for your relative look no further.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.9 out of 5

This is a very pleasant care home. Residents feel it is their home and are well looked after. There is a lovely garden.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.6 out of 5

The staff at Torkington look after the residents extremely well and promote a homely atmosphere. The residents’ individuality is considered and the staff are very approachable.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.7 out of 5

The staff at Torkington House are warm and caring and understand the value of laughter in life. It has a wonderful garden full of flowers which residents are encouraged to use whenever possible. I am welcome to visit at any time, with no fixed hours for visiting. The only thing I would like to see is a few more exercise options available. Overall, my mother is very happy here and I am glad we made this choice.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.7 out of 5

The management and staff are caring, friendly, patient, helpful and conscientious. They are on the ball as regards my mum’s medical needs and appointments and all aspects of her care. They are supportive to residents and their family members. The care home is quite small and there is a low turnover of staff so residents know the staff well and vice versa. There are lots of activities offered to residents. The manager and her senior team are friendly, approachable, informative and extremely competent.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   5 out of 5

Both my parents have lived at Torkington House, my father from February 2014 until he died earlier this year and my mother, from January 2014 until now. Torkington House is clean, bright and well furnished and has a nice, homely atmosphere. The care home manager leads by example: she is obviously kind and very caring, and the staff follow suit. I and my sister have visited our parents regularly since they moved in and have always found the staff to be caring and helpful, and responsive to any queries or requests. The Home also makes sure that my parents (now just my mum’s) medical needs are met. Overall, their approach is very much resident centred, and keeping residents safe and well looked after: both I and my sister feel the utmost confidence in the staff in looking after my mum (and my dad when he was alive).

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   5 out of 5

My sister and I came to view the home around 5 months ago and loved it! Our father has been going there regularly and he is happy again. I would not hesitate in recommending this home to others.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Torkington House for 16 months. The care has always been of the highest quality and in the last six months improvements throughout the home have been made. I am always welcomed day or night. The staff are friendly and efficient. Any issues have been dealt with promptly and with empathy. My mother has Alzheimer's and I visit at least twice a week. She is happy and well cared for. This is an amazing home.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.5 out of 5

The staff are very caring to my father. The care home kept well and homely and gardens.
Good variety of food on the menu.
Extra touches done around the home, special days, St Patrick's day, St Davids Day, Easter, Christmas and residents birthdays when special cakes are made.
These little touches go along way. I am a regular visitor to the home to visit my father and I notice this. 100%

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   5 out of 5

An outstanding manager at Torkington House means the care home is run with compassion, dedication, humour, an understanding of the needs and of the individual character of each resident, and every member of staff is welcoming, kind, caring, and never harsh. Any concerns are always listened to and dealt with immediately with sensible solutions.

Visitors are welcomed, and there is never a problem taking my mother out, even at short notice, which is marvellous. The beautifully kept garden is a source of great joy for residents, and a splendid summer party was organised there, with delicious food, good music, grandchildren in evidence, and the local MP drawing the raffle, (all residents got a prize). We have another invitation for a Christmas party already, showing the manager's wish for the residents to feel part of the community.

My 97-year-old, previously independent living, mother has made the transition with ease, and the care she receives has given us all huge peace of mind.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.8 out of 5

Torkington House is a well run and 'homely' residential facility. It is led by a fantastic manager and senior team who are focused on meeting the needs of the residents. The team is supported by many longstanding and committed care staff.

My mum generally feels well cared for and looked after; residents and their relatives are consulted on matters to do with the home; relatives can visit/drop in at almost any time and requests are accommodated. On the rare occasion when I have raised issues with the home, these matters have been resolved in a sensitive and constructive way.

The home works hard to engage residents in activities, even the quiet ones like my mum! There are also a number of joyful well organised and well attended annual events for residents, family and friends.
My mum has been at Torkington for almost 10 years and I would not hesitate to recommend it to others.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.1 out of 5

My husband was diagnosed with Alzheimer's disease aged 64 years in 2011. I first visited Torkington House three years ago, feeling apprehensive and saddened at the prospect of arranging day care for him, but I was received with such kindness by the home manager, who was able to answer all my questions and put my mind at ease. He has now been attending the day care service three or four times a week for the past three years, where he is always made to feel most welcome and the excellent care he receives is given in such a kind and respectful way by all members of the staff. He is currently in respite care which has enabled me to have a much-needed break from being a full-time carer in the knowledge that he is safe and being so very well cared for. I hope to be able to continue to care for my husband at home but Torkington House will most certainly be my choice of residential care home should I need to consider full-time residential care for him in the future.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Torkington House on a self-funding basis for over 3 years. The care and service she has received has been truly excellent. If any issues have arisen, the communication has been timely and professional at all times. I genuinely believe that Torkington House is one of the best care homes in the UK. I would not want to select any individual for exceptional care/service as all the staff are very caring which is a credit to their training and the Management at Torkington. Finally, Torkington House should be used as an example to other care homes to show how the elderly can be properly cared for in terms of their dignity and general well being.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4.8 out of 5

I am extremely happy that my Cousin is in Torkington House. She has quite severe dementia, and the nursing care is superb. All the nurses as far as I know have been very kind and attentive to her and she always looks well cared for and respectable.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   4 out of 5

My cousin appears to be very happy staying at the care home.
She does find the temperature of the room to be too high at times, and is unable to control the heating due to an old and broken heater.
My cousin is a somewhat untidy and messy person, but I feel that better cleaning of her room, particularly to dusting and carpet cleaning is required.

How likely would you be to recommend Torkington House? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   5 out of 5

My mother lived for the last three years of her life, and those years were happy and safe. Torkington transformed her situation as she was not eating properly and was rather isolated in sheltered accommodation. We were very lucky to find this care home as it has such a good, caring environment. Many staff had been working there for many years. The Manager is the key to the success of the home as she is such a warm personality and residents' faces light up in conversation with her. At the same time she ensures that all aspects of the home are efficiently run. Catering is excellent and innovative at times. Friends and relatives are welcome to visit at any time and join in meals if they like. There are regular activities run by the Activities Coordinator, who again is excellent in this role. The Senior Carer keeps a close eye on all the resident's medical needs. Its such a great team and all staff meet the high standards.
Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.

How likely would you be to recommend Torkington House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

No Bed Vacancies

posted 21 May 2018

We have no vacancies at present, but please contact us if you wish to be added to a waiting list.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Greensleeves Care

Date: Thursday 01 Feb 2018

more details

November 2013

September 2013

Great British Care Award

Recipient: Torkington House

Date: Sunday 01 Sep 2013

more details

Job Vacancies

Staff Profiles

Margaret

Margaret Siriwardena

Job Title: Manager

Description:

My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.
I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Torkington House