What types of Care is Torkington House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Torkington House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Torkington House to the centre of London?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Torkington House care home, Creswick Road, Acton, London W3 9HF

Review from Maria N (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Torkington House is a wonderful place! My mum is receiving the best care which is always given consistently and professionally. She is looked after with kindness and dignity and is very happy and settled. Her needs are met in every aspect. Torkington House have very high standards and a team of truly

dedicated staff who are managed by Margaret. She has an amazing team and ensures that the residents' individual needs are met on a daily basis. Margaret is always available if I need advice, help or even a chat, this is something that is very much appreciated. I am always made to feel welcome when I come to visit. I have great peace of mind knowing that mum is so well looked after. Thank you so much, Margaret, to you and your team!

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you so much for your truly kind and heartfelt words.
Your lovely comments about the home manager and the team will be shared with everyone.
They will be deeply appreciated, as the team works incredibly hard to support each resident and their family. Knowing that you always feel welcome and able to reach out for advice, support, or even just a chat is exactly the relationship we hope to build with our families.
Thank you for placing your trust in us and for taking the time to share your experience. It is a real privilege to care for your mum and to be part of your family's journey.

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Review from S N (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Torkington House is an exceptional care home, and I am extremely happy with the care provided. Margaret, the manager, is approachable, efficient, and runs the home to a very high standard, treating staff with genuine respect, which is clearly returned through their dedication and professionalism.
The

staff are kind, skilled, and work seamlessly as a team, always putting residents first. Mum is wonderfully cared for and never left alone. Her medical needs are fully met, she is well presented and benefits from excellent, freshly cooked nutritional meals. The availability of Catholic Mass is much appreciated.
Communication with families is excellent, and there are many engaging activities and events. Christmas can be hard for families but at Torkington it was made really special, with a lovely atmosphere that welcomed all visiting relatives.
Mum has been here nearly three years, and I have no regrets-Torkington House feels like a caring family while remaining thoroughly professional.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you so much for your wonderful feedback and for taking the time to share your experience of Torkington House.
It is rewarding to know that your mum feels safe, well cared for, and supported in all aspects of her daily life, from her medical needs and nutrition to social activities and spiritual support. We are also pleased that special occasions, such as Christmas, helped create a welcoming and family-like atmosphere for you and your loved ones. Your kind words about the leadership and the professionalism, kindness, and teamwork of our staff mean a great deal to us, and we will be sure to share your comments with everyone.

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Review from M M (Son of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Extremely pleased with the whole care package of the team; from the care management to all carers their commitment support response their advise
Communication email cascading to and fro: moreover the client 'my father's' pleasurable response's feeling satisfied with excellent staff
Who seem to ascertain

know when to intercede
On assisting where and when needed: their feedback: also management updating on matters effecting client's Issue's of concern pandemic or virus outbreak effecting client's and family: also the whole team's ability to innovate to regulations and new standards invest in staff and their respective training: truly very pleased "FULL FUVE TREATMENT'-

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you very much for taking the time to share such kind and thoughtful feedback.
We are delighted to hear that you are pleased with the care and support provided by our team to your father. Your positive comments about our carers, management, communication, and approach to supporting your father mean a great deal to us. We will surely share your feedback with the whole team, as it will be a great encouragement to them.

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Review from R K (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

Torkington house provides outstanding care for its residents with considerate and very helpful staff who cater to the needs of the residents at an individual level. They understand the requirements of each resident and do their best to make sure every resident is looked after in the best possible manner.
My

personal experience with my father being there for over two years has been excellent and I am grateful that my father gets such exceptional care at Torkington. The management are all amazing and it is run so so well by Margaret who is the manager and she is always happy to help with any adjustments or when we need advise about my father. She has always been so supportive and all her team of care staff are exemplary. They arrange activities and outings for residents and are always welcoming when I visit. I am ease that my father is in a safe and secure and well looked after environment at Torkington House and I couldn't be happier with his care.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you very much for your wonderful and detailed feedback. We are truly grateful that you took the time to share your experience. Knowing that you feel your father is safe, secure, and well looked after is a real reassurance and a reward for the hard work and dedication of our staff. Your kind words are truly appreciated. The entire team will be delighted to know that their support, guidance, and commitment have made such a positive difference for both you and your father. We are also pleased that you value the activities, outings, and welcoming atmosphere we strive to create for our residents and their families.
Thank you again for your trust and confidence in Torkington House. It is a privilege to care for your father, and we are so pleased to have your support and the rest of your family members.
Warmest Regards,
The Torkington House Team

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Review from Liz M (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

Some years ago when I was thinking that mum might need a care home in the future, I did a search of local ones online. Torkington House stood out for me then, because of the lovely heartfelt reviews. When the time came, it was them that I contacted first.
That was 3 years ago, and I have absolutely

no regrets. Mum, after a bit of settling in time, has thrived. She is relaxed and happy and quickly put on weight (which she needed). The staff are lovely, kind and respectful to the residents. There is a very low turnover of staff, which means they all know her well. They quickly spot if she is not her usual self and seek medical advice where necessary. She's 99 now, and I think that is down to the wonderful care she receives at Torkington House.
There's a lovely homely feel, and staff are always welcoming. Marie who manages the activities does a brilliant job. Mum has thoroughly enjoyed activities and trips out. I can relax knowing that she is happy, safe and very well looked after.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you so much for taking the time to share such a thoughtful and heartfelt review. Being able to support your mum as she approaches her 100th year is a real privilege for us. Thank you for trusting us with her care and for sharing your experience. To know that families feel reassured and at ease means a lot to us. We will pass on your lovely comments to everyone, especially Marie, who will be delighted to know how much your mum has enjoyed the activities and trips.
Warmest Regards,
The Torkington House Team

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Review from L C (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report

Overall Experience

My 1st time used respite care, I really like the care plan arrange. I would recommend anyone who is thinking of using respite care package, you should do it, because it gave you the opportunity to rest a bit from looking after your love one for a long time. You still can visit your love one at the care

home at anytime. I would do it again, if I need a break.

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Review from John M (Son of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Torkington House
Looked after my late mother for 15 Months, in time my had dementia and was slowly declining. The team looked after my Mum 24/7.
It was nice when I closed the door I knew she was safe and well cared for. They dressed here and kept her appearance and hair just as she went into home

a very smart Lady.
Above the care for my mother , they were also looking after me, Teas coffee biscuits and the odd cheeky bowl of chips.

Garden parties, trips to park and theatre where
All part of months plan, which you received by email every weekly.

Most of all, the care team where kind gentle
And always there to help, you couldn't ask for much more.

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Review from Michael A (Husband of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

My final email to the management at Torkington says it all -

Dear Manager,

Thanks for your condolences.However, I particularly wanted to drop you a personal note to express my thanks and gratitude for the care that you and your Team have given my wife over the past five years. There are many

care homes to choose from but we were fortunate to find Torkington. The standard of care my wife received has been exemplary and the staff have shown themselves to be compassionate and genuinely concerned for the welfare of the residents in their charge. Hard though it has been to be separated from my wife these past years she could not have been in better hands.

Lastly, I have to say a special thanks to all the staff who cared for my wife (and me!) last week. Their support made my wife's last days as easy as possible and I was touched by their genuine affection for my wife.

Thanks again and my best wishes to you and your staff.

Best,

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you so much for your heartfelt message as it means a lot to all of us here at Torkington. We will share this to the whole team. We are truly honoured to have had the opportunity to care for your wife over the past five years and it is rewarding to hear that our efforts brought you comfort knowing that she is in good hands. Our team always strives to provide not only professional care but also genuine compassion. It was a privilege to support your wife in her final days, and to be there for you as well during this difficult time. Your recognition of the staff's dedication and affection is a reminder of why we do what we do. Please accept our sincere condolences once again, and our best wishes for peace and healing in the days ahead.

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Review from James T (Son of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

My mother stayed at Torkington House for a fortnight while work was being done on her house. Although her Alzheimer's meant she herself has no recollection of her time there, my brother and I were very happy with how content she seemed when we visited and when she came home. We were free to visit at

any time and the staff were always welcoming. They were cheerful and friendly but also clearly take their work very seriously and professionally. We will certainly use Torkington House again if/when the occasion arises.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you so much for your message. It really does mean a lot to us. We know that it was not an easy decision but we are so pleased to hear that your mum seemed content while she was here, and that you and your brother felt welcome when you visited. The team always tries to make Torkington House a warm, friendly place, so it's lovely to know that came across. We would be more than happy to look after your mum again if you ever need us in the future.

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Review from Mark w (Son of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

The team at Torkington are very professional and engage with the residents at any opportunity, even if it's just to say hello. Things are done at the residents pace there is no pressure only encouragement. The environment is clean and well-kept and continually inspected for any issues that need rectifying.

Medical issues are dealt with swiftly, where I may have hesitated; they would be seeking medical advice and instigating remedial steps, and by catching things quickly avoid causing unnecessary distress. The activities are well planned and varied so that residents with differing abilities can participate. The activities manager is very proactive (and could give the Duracell bunny a run for the money), encouraging creative and practical session content. The use of technology to monitor residents, is impressive and reassuring, guaranteeing assistance will be there if needed.
I have witnessed such a marked improvement in my mother's overall wellbeing since being at Torkinton.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you so much for your message and we appreciate you taking the time to share this - it really means a lot to all of us here. We are happy to see that there is a continues improvement in your mum's overall wellbeing since she's been with us. At the start there was a bit of uncertainty whether she will settle and will like the home but with your constant support and feedback, we slowly introduce the changes with her for her best interest. We do our best to keep things relaxed and at everyone's own pace, so it's great to know that's how it feels. And you're right about our activities coordinator - she is full of energy and always coming up with new ideas to meet the different care needs of the residents. I will make sure to pass your lovely feedback on to the team. Thank you again for your kind words.

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Review from Laura H (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My mother has stayed twice so far for respite care. The staff have been lovely; welcoming, supportive and interested in her and us. She was well cared for, and whenever I visited or other friends visited we were also welcomed. There seems to be a core staff team who are permanent staff (not agency),

which is a real strength I think. The bedrooms are en-suite and peaceful, there is a lovely spacious dining room looking over the garden, and the garden is a real gem: my mother liked sitting out there with us.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you so much for taking time to leave us a review and for sharing your experience with us. We continuously aim to have permanent staff to ensure that a holistic high standard of care will be provided to the residents. Hopefully, you and your mum can join us in one of our future events like annual summer party and care home open day as she would appreciate more our garden. We wish her good health and kindly let us know if we can be of any help in the future.

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Review from F A (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report

Overall Experience

My mum spent one month at Torkington House. From the moment she arrived to when she left, she was taken care of impeccably. The staff was extremely friendly and dealt with Mum's initial anxiety of being somewhere unfamiliar with empathy and professionalism. Whenever I called to get an update of how

Mum was doing, the team were always willing to update me. The day I came to pick Mum up to take her back home, she was smiling and happy to introduce me to all the other residents she met during her stay.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseThank you for taking time in completing a review for Torkington House team. We appreciate your kind words which will be shared within the team. We are delighted that she enjoys her short stay at Torkington House. Your support through constant phone calls especially during the first few days of her stay really help the team to build the rapport they need to connect and to meet the care needs of your mum. She was very friendly to everyone and she treats all of us as her friends. Her vibrant spirit and being optimistic is contagious which makes everyone laugh and smile whenever she is around. It is our pleasure to look after such a lovely resident. Once again, thank you for trusting the Torkington House team.

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Review from Alan W (Son of Resident) published on 7 November 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Torkington House for nearly two years now and in that time he has been looked after impeccably.
He has been happy and cared for tirelessly by care staff that really care and look after his every need.
The entire team run a happy home professionally and lovingly that

I have total faith in, not once have I seen anyone act inappropriately or carelessly towards residents, guests and each other.
I cannot fault Torkington House and have recommended it to others.

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Review from L A (Wife of Resident) published on 28 October 2024 Submitted via Website • Report

Overall Experience

My husband spent one week at Torkington House for respite care. I am disappointed with the care he received.
The staff was informed that he is able to walk about 20 feet very slowly using the frame. But he was kept in the wheelchair all of the time, with no walking done at all except from bed to the

toilet and back. As a result, he was very unsteady on his feet when he returned.
When he did not have his meals regularly no nutritional drinks were given, he was feeling very tired and weak by the end of the week.
When he returned home it looked like he had not been shaved for at least two days.
The syringe used for his medication was missing from the pack. An old syringe was provided later which did not look clean at all.
The invoice sent was not for the agreed number of days. Amended one sent later with names misspelt.
The most serious was his DNR report was not with him when he returned home. It had to be collected later.
This is not the kind of care we were promised.

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Review from Richard A (Son of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

Very kind and friendly staff. Anyone that I spoke to knew where he was or how he was doing.
Always confident that he was well looked after for his respite care.
My father was also happy and enjoyed the food and liked the environment.

Reply from Esperanza Guidaven, Deputy Manager at Torkington HouseDear Richard, thank you for taking time in completing the review for the care your father has received from Torkington House team during his respite stay. Although it was a very short stay and might not be enough time to know him very well, the whole team did their best to meet his care needs ensuring that he is safe and well looked after. I can remember when he was about to go home and he said that he does not want to go home and he would like to stay in Torkington House. This review will be shared within the team as this always motivates them to continue to deliver high quality of care to all our residents. Your feedback is greatly appreciated. Many thanks. Kind Regards.

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Review from Beverley M (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

We were very pleased with the home. Our first impression was the cleanliness of the home and the friendliness of the staff. Although she was apprehensive when we were leaving, she enjoyed it there and wasn't happy
about leaving there. She loved singing and kept the other residents entertained. We are

hoping that they can accommodate her again next month when we need further respite care for a few weeks.

Reply from Sandeep Rajendran, Deputy Manager at Torkington HouseDear Beverley, thanks very much for your lovely review. It is so important for us to receive such positive feedback. I will share your feedback with the entire team at Torkington House. Kind regards.

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Review from Jacqueline G (Niece of Resident) published on 9 September 2024 Submitted via Website • Report

Overall Experience

My aunt has been at Torkington House for the last 4yrs, the staff are amazing, always very approachable, she always says that the staff are very nice, she is happy and looked after extremely well, what we want for our loved ones is to be looked after and cared for well and Torkington House goes beyond

all that.

Reply from Sandeep Rajendran, Deputy Manager at Torkington HouseDear Jackie, many thanks for your amazing review. We are so pleased to know that you and your aunt are happy with the care we are providing. I shall pass your review to all our team and they will be delighted. Many thanks.

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Review from Laila N (Sister of Resident) published on 4 September 2024 Submitted via Website • Report

Overall Experience

For 5 years, Torkington Carehome was home to my sister who needed to be cared for. Whilst we oversaw the care package with the manager and lead teams, we always found it a pleasant, clean place with activities, good food and care for my sister and others in there. The room was spacious and had a window

facing the garden which is always nice. My sister's safety and care was paramount, and we were comfortable with this side of things.
Most of all, the staff were lovely and friendly and the lead staff and manager were very approachable at any time. They also kept us informed regularly when required. We would recommend Torkington Carehome, as it is a good space for loved ones to be cared for. Oh! That garden is so beautiful to sit in when visiting! Thank you, Torkington House!

Reply from Sandeep Rajendran, Deputy Manager at Torkington HouseDear Laila, we are pleased to hear that you would recommend Torkington House to anyone for their loved ones. You are a very supportive family. It is sad that we could not look after her as her care needs had changed. We will share your feedback with all our team and they would be very happy to hear this and would appreciate it. Regards.

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Review from F G (Son of Resident) published on 23 July 2024 Submitted via Website • Report

Overall Experience

Everyone takes very good care of my mum, which gives me peace of mind. My mother loves the chef and his food. She's looked after very well. I go there daily and see her clean and content. The few times when she wasn't well, it was arranged for her to go to hospital. The staff are always friendly.

Reply from Sandeep Rajendran, Deputy Manager at Torkington HouseIt was very nice for you to give us a nice review. We will pass this our teams, who will delighted to hear this positive feedback. Best regards.

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Review from Michelle O (Granddaughter of Resident) published on 12 January 2024 Submitted via Website • Report

Overall Experience

My nan has been in the care of the wonderful staff at Torkington House for just over a year now. She is happy, healthy, and very well looked after, and this is all you can ask for. The standard of care here is excellent. We were so glad to have found Torkington House and as time goes on, we appreciate

it even more!

Reply from Sandeep Rajendran, Deputy Manager at Torkington HouseMany thanks for your positive feedback for the Torkington team and this is greatly appreciated. It is our pleasure to look after such a lovely resident and we appreciate the ongoing support from you and your family. Best regards from all of us at Torkington House.