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Torkington House has a Review Score of 9.6 (9.588) out of 10, based on 16 reviews in the last 2 years.
Over all time Torkington House has 63 reviews.
Garden parties, trips to park and theatre where
All part of months plan, which you received by email every weekly.
Most of all, the care team where kind gentle
And always there to help, you couldn't ask for much more.
Dear Manager,
Thanks for your condolences.However, I particularly wanted to drop you a personal note to express my thanks and gratitude for the care that you and your Team have given my wife over the past five years. There are many
Thank you so much for your heartfelt message as it means a lot to all of us here at Torkington. We will share this to the whole team. We are truly honoured to have had the opportunity to care for your wife over the past five years and it is rewarding to hear that our efforts brought you comfort knowing that she is in good hands. Our team always strives to provide not only professional care but also genuine compassion. It was a privilege to support your wife in her final days, and to be there for you as well during this difficult time. Your recognition of the staff's dedication and affection is a reminder of why we do what we do. Please accept our sincere condolences once again, and our best wishes for peace and healing in the days ahead.
Thank you so much for your message. It really does mean a lot to us. We know that it was not an easy decision but we are so pleased to hear that your mum seemed content while she was here, and that you and your brother felt welcome when you visited. The team always tries to make Torkington House a warm, friendly place, so it's lovely to know that came across. We would be more than happy to look after your mum again if you ever need us in the future.
Thank you so much for your message and we appreciate you taking the time to share this - it really means a lot to all of us here. We are happy to see that there is a continues improvement in your mum's overall wellbeing since she's been with us. At the start there was a bit of uncertainty whether she will settle and will like the home but with your constant support and feedback, we slowly introduce the changes with her for her best interest. We do our best to keep things relaxed and at everyone's own pace, so it's great to know that's how it feels. And you're right about our activities coordinator - she is full of energy and always coming up with new ideas to meet the different care needs of the residents. I will make sure to pass your lovely feedback on to the team. Thank you again for your kind words.
Thank you so much for taking time to leave us a review and for sharing your experience with us. We continuously aim to have permanent staff to ensure that a holistic high standard of care will be provided to the residents. Hopefully, you and your mum can join us in one of our future events like annual summer party and care home open day as she would appreciate more our garden. We wish her good health and kindly let us know if we can be of any help in the future.
Thank you for taking time in completing a review for Torkington House team. We appreciate your kind words which will be shared within the team. We are delighted that she enjoys her short stay at Torkington House. Your support through constant phone calls especially during the first few days of her stay really help the team to build the rapport they need to connect and to meet the care needs of your mum. She was very friendly to everyone and she treats all of us as her friends. Her vibrant spirit and being optimistic is contagious which makes everyone laugh and smile whenever she is around. It is our pleasure to look after such a lovely resident. Once again, thank you for trusting the Torkington House team.
Dear Richard, thank you for taking time in completing the review for the care your father has received from Torkington House team during his respite stay. Although it was a very short stay and might not be enough time to know him very well, the whole team did their best to meet his care needs ensuring that he is safe and well looked after. I can remember when he was about to go home and he said that he does not want to go home and he would like to stay in Torkington House. This review will be shared within the team as this always motivates them to continue to deliver high quality of care to all our residents. Your feedback is greatly appreciated. Many thanks. Kind Regards.
Dear Beverley, thanks very much for your lovely review. It is so important for us to receive such positive feedback. I will share your feedback with the entire team at Torkington House. Kind regards.
Dear Jackie, many thanks for your amazing review. We are so pleased to know that you and your aunt are happy with the care we are providing. I shall pass your review to all our team and they will be delighted. Many thanks.
Dear Laila, we are pleased to hear that you would recommend Torkington House to anyone for their loved ones. You are a very supportive family. It is sad that we could not look after her as her care needs had changed. We will share your feedback with all our team and they would be very happy to hear this and would appreciate it. Regards.
It was very nice for you to give us a nice review. We will pass this our teams, who will delighted to hear this positive feedback. Best regards.
Many thanks for your positive feedback for the Torkington team and this is greatly appreciated. It is our pleasure to look after such a lovely resident and we appreciate the ongoing support from you and your family. Best regards from all of us at Torkington House.
As a family we could not ask for more, it is wonderful to know that mum is safe at all times.
We can not thank you enough Torkington House!
We really appreciate your positive feedback and are very pleased to hear that you and your family are very happy with the level of care that is provided to your mum by the Torkington team. This feedback will be shared with the team and this will certainly inspire the team, it makes them feel what a rewarding is caring profession.
Many thanks
Management and staff at Torkington house
Dear Maria, really appreciated your review. We will always try our best to make our residents happy and safe in the home. I will pass your positive feedback to our lovely team, they will be delighted to hear this. We are really pleased that your mum settled well with us and your support as a family is greatly appreciated. Once again thanks Maria.
Dear Ruth,
Thanks very much for your amazing review. We really appreciated your feedback. Our team will be delighted to receive this positive review.
Kind Regards,
Sandeep
Dear John,
Thanks for your good review. We greatly appreciated this.
Kind Regards,
Sandeep
Dear Mert,
Thanks for your valuable feedback, which is greatly appreciated. We will certainly pass this on to our staff team.
Happy New Year.
Kind Regards,
Management team
The Review Score of 9.6 (9.588) out of 10 for Torkington House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.
I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.
Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me
the confidence to boost my skills.
I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting
experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.
I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include singing, swimming, travel and socialising.
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