Torkington House

I can't recommend Torkington House enough. Prior to my relative going in March she was confused having been diagnosed with dementia and at home with 24 hour Care but that was not working. The staff at Torkington, care and attention has been excellent. She even has dietary needs all of which have been accommodated with ease . Under Esperanza and her team she has thrived and is a much healthier and happier than when she went in. Not only do they look after her physical but mental health. She is encouraged to join in all the activities . I personally thank every member of staff as they have made not only my relatives's life much better but given me peace of mind . It is a pleasure to visit because you feel among friends.

My mother has been at Torkington House for few years now with Alzheimer's, which she sadly developed relatively early. We did our best to care for her at home for as long as possible, but we eventually had to take the decision to find residential care. This was an extremely difficult decision to take... From the beginning of this process until today, Torkington House and the amazing staff have been incredibly helpful with their caring, professional and dignified treatment of my mother and the other residents. Before her admission she had the most terrible anxiety and agitation... She is now really happy and relaxed, all thanks to the staff here. It is a lovely place with a really happy and caring environment, I really enjoy visiting now. I really can't thank all of the staff there enough and highly recommend for anyone having a similar experience.

In short, we are very happy that we chose Torkington House for Mum and would like to thank everyone who works there and cares for her.

My 84 year old mother, who has Alzheimer's, stayed at Torkington House for one week for respite care. My family and I were very happy with the care she received during her stay.

The staff were kind, gentle and caring, and we felt that my mother was treated with dignity and compassion. The food was good, and the care home was always clean, tidy and well maintained.

Unfortunately, my mother's short stay coincided with her birthday. The team went out of their way to make it special. Although she was only staying for one week, they baked her a lovely cake, sang Happy Birthday to her, and gave her a card and a gift. It was a thoughtful gesture that meant a great deal to us as a family.

We found Torkington to be a well run care home, and Esperanza, the manager, was great. Her communication with us was clear, helpful and reassuring which gave us peace of mind while our mother was in their care. If we require respite care again, we would have no hesitation in choosing Torkington House.

I am so grateful to the staff at Torkington House for the wonderful care my Mum received during her last few years of life. Mum had always suffered with depression but during her time in the home she became happier than she had been in years because of the love that she received from staff that looked after her. She had never eaten very well and despite 2 years of me trying to find ways to get her interested in eating I was unsuccessful. The team at Torkington House managed to get her eating again and she gained weight and became physically much healthier. The love that they showed my Mum made me cry on a number of occasions and when Mum died, several team members were also in tears - you can tell that they do not see their work as only a job and they form real bonds with the residents. I really cannot speak highly enough of the home and the amazing team that work there - they made my Mum's last years happier and healthier and allowed her to pass with dignity and love. Thank you all.

The key things I have really appreciated in recent months about the care and overall support include really thinking through our father's best interests following a series of difficult falls, and how best to support both him and us, as next of kin, in planning his future care. There is a very attentive and very proactive management team, liaising closely with us as relatives, and with the wider network of allied health professionals, registered nurses, local GP's, and other professionals who need to be looped into/coordinate our father's care. Thank you.

Torkington House is a wonderful place! My mum is receiving the best care which is always given consistently and professionally. She is looked after with kindness and dignity and is very happy and settled. Her needs are met in every aspect. Torkington House have very high standards and a team of truly dedicated staff who are managed by Margaret. She has an amazing team and ensures that the residents' individual needs are met on a daily basis. Margaret is always available if I need advice, help or even a chat, this is something that is very much appreciated. I am always made to feel welcome when I come to visit. I have great peace of mind knowing that mum is so well looked after. Thank you so much, Margaret, to you and your team!

Mum has been here nearly three years, and I have no regrets-Torkington House feels like a caring family while remaining thoroughly professional.

On assisting where and when needed: their feedback: also management updating on matters effecting client's Issue's of concern pandemic or virus outbreak effecting client's and family: also the whole team's ability to innovate to regulations and new standards invest in staff and their respective training: truly very pleased "FULL FUVE TREATMENT'-

My personal experience with my father being there for over two years has been excellent and I am grateful that my father gets such exceptional care at Torkington. The management are all amazing and it is run so so well by Margaret who is the manager and she is always happy to help with any adjustments or when we need advise about my father. She has always been so supportive and all her team of care staff are exemplary. They arrange activities and outings for residents and are always welcoming when I visit. I am ease that my father is in a safe and secure and well looked after environment at Torkington House and I couldn't be happier with his care.

There's a lovely homely feel, and staff are always welcoming. Marie who manages the activities does a brilliant job. Mum has thoroughly enjoyed activities and trips out. I can relax knowing that she is happy, safe and very well looked after.

My 1st time used respite care, I really like the care plan arrange. I would recommend anyone who is thinking of using respite care package, you should do it, because it gave you the opportunity to rest a bit from looking after your love one for a long time. You still can visit your love one at the care home at anytime. I would do it again, if I need a break.

Above the care for my mother , they were also looking after me, Teas coffee biscuits and the odd cheeky bowl of chips.

All part of months plan, which you received by email every weekly.

And always there to help, you couldn't ask for much more.

My final email to the management at Torkington says it all -

Best,

I have witnessed such a marked improvement in my mother's overall wellbeing since being at Torkinton.

My mother stayed at Torkington House for a fortnight while work was being done on her house. Although her Alzheimer's meant she herself has no recollection of her time there, my brother and I were very happy with how content she seemed when we visited and when she came home. We were free to visit at any time and the staff were always welcoming. They were cheerful and friendly but also clearly take their work very seriously and professionally. We will certainly use Torkington House again if/when the occasion arises.

My mother has stayed twice so far for respite care. The staff have been lovely; welcoming, supportive and interested in her and us. She was well cared for, and whenever I visited or other friends visited we were also welcomed. There seems to be a core staff team who are permanent staff (not agency), which is a real strength I think. The bedrooms are en-suite and peaceful, there is a lovely spacious dining room looking over the garden, and the garden is a real gem: my mother liked sitting out there with us.

My mum spent one month at Torkington House. From the moment she arrived to when she left, she was taken care of impeccably. The staff was extremely friendly and dealt with Mum's initial anxiety of being somewhere unfamiliar with empathy and professionalism. Whenever I called to get an update of how Mum was doing, the team were always willing to update me. The day I came to pick Mum up to take her back home, she was smiling and happy to introduce me to all the other residents she met during her stay.

I cannot fault Torkington House and have recommended it to others.

This is not the kind of care we were promised.