Torkington House

The management and staff are caring, friendly, patient, helpful and conscientious. They are on the ball as regards my mum’s medical needs and appointments and all aspects of her care. They are supportive to residents and their family members. The care home is quite small and there is a low turnover of staff so residents know the staff well and vice versa. There are lots of activities offered to residents. The manager and her senior team are friendly, approachable, informative and extremely competent.

My sister and I came to view the home around 5 months ago and loved it! Our father has been going there regularly and he is happy again. I would not hesitate in recommending this home to others.

My mother has been at Torkington House for 16 months. The care has always been of the highest quality and in the last six months improvements throughout the home have been made. I am always welcomed day or night. The staff are friendly and efficient. Any issues have been dealt with promptly and with empathy. My mother has Alzheimer's and I visit at least twice a week. She is happy and well cared for. This is an amazing home.

These little touches go along way. I am a regular visitor to the home to visit my father and I notice this. 100%

An outstanding manager at Torkington House means the care home is run with compassion, dedication, humour, an understanding of the needs and of the individual character of each resident, and every member of staff is welcoming, kind, caring, and never harsh. Any concerns are always listened to and dealt with immediately with sensible solutions.

Visitors are welcomed, and there is never a problem taking my mother out, even at short notice, which is marvellous. The beautifully kept garden is a source of great joy for residents, and a splendid summer party was organised there, with delicious food, good music, grandchildren in evidence, and the local MP drawing the raffle, (all residents got a prize). We have another invitation for a Christmas party already, showing the manager's wish for the residents to feel part of the community.

My 97-year-old, previously independent living, mother has made the transition with ease, and the care she receives has given us all huge peace of mind.

My husband was diagnosed with Alzheimer's disease aged 64 years in 2011. I first visited Torkington House three years ago, feeling apprehensive and saddened at the prospect of arranging day care for him, but I was received with such kindness by the home manager, who was able to answer all my questions and put my mind at ease. He has now been attending the day care service three or four times a week for the past three years, where he is always made to feel most welcome and the excellent care he receives is given in such a kind and respectful way by all members of the staff. He is currently in respite care which has enabled me to have a much-needed break from being a full-time carer in the knowledge that he is safe and being so very well cared for. I hope to be able to continue to care for my husband at home but Torkington House will most certainly be my choice of residential care home should I need to consider full-time residential care for him in the future.

Torkington House is a well run and 'homely' residential facility. It is led by a fantastic manager and senior team who are focused on meeting the needs of the residents. The team is supported by many longstanding and committed care staff.

My mum generally feels well cared for and looked after; residents and their relatives are consulted on matters to do with the home; relatives can visit/drop in at almost any time and requests are accommodated. On the rare occasion when I have raised issues with the home, these matters have been resolved in a sensitive and constructive way.

My mum has been at Torkington for almost 10 years and I would not hesitate to recommend it to others.

My mother has been a resident at Torkington House on a self-funding basis for over 3 years. The care and service she has received has been truly excellent. If any issues have arisen, the communication has been timely and professional at all times. I genuinely believe that Torkington House is one of the best care homes in the UK. I would not want to select any individual for exceptional care/service as all the staff are very caring which is a credit to their training and the Management at Torkington. Finally, Torkington House should be used as an example to other care homes to show how the elderly can be properly cared for in terms of their dignity and general well being.

I am extremely happy that my Cousin is in Torkington House. She has quite severe dementia, and the nursing care is superb. All the nurses as far as I know have been very kind and attentive to her and she always looks well cared for and respectable.

My cousin is a somewhat untidy and messy person, but I feel that better cleaning of her room, particularly to dusting and carpet cleaning is required.

From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.

Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.