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Torkington House

Creswick Road, Acton, London W3 9HF
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Torkington House, London
Torkington House, London
Torkington House, London

Torkington House is one of the top ranked care homes in London* and offers not-for-profit award-winning residential and dementia care. Situated in converted Edwardian property in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities. Rated Good by the Care Quality Commission (CQC) in October 2020, Torkington House follows a well-established approach that supports independence, wellbeing, and personal choice. Residents enjoy...  

Care Provided by Torkington House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,858 - £2,226£1,858 - £2,226

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

Contact Torkington House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Margaret Siriwardena (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (23)

Visiting

  • Any time

Parking

  • Parking facility available

Torkington House Reviews (68)

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9.6

Torkington House has a Review Score of 9.6 (9.624) out of 10, based on 20 reviews in the last 2 years. Over all time Torkington House has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from Mary G (Daughter of Resident) published on 2 November 2017 Submitted via Website
Overall Experience

An outstanding manager at Torkington House means the care home is run with compassion, dedication, humour, an understanding of the needs and of the individual character of each resident, and every member of staff is welcoming, kind, caring, and never harsh. Any concerns are always listened to and dealt with immediately with sensible solutions.

Visitors are welcomed, and there is never a problem taking my mother out, even at short notice, which is marvellous. The beautifully kept garden is a source of great joy for residents, and a splendid summer party was organised there, with delicious food, good music, grandchildren in evidence, and the local MP drawing the raffle, (all residents got a prize). We have another invitation for a Christmas party already, showing the manager's wish for the residents to feel part of the community.

My 97-year-old, previously independent living, mother has made the transition with ease, and the care she receives has given us all huge peace of mind.

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Review from Sue M (Wife of Resident) published on 30 October 2017 Submitted via Website
Overall Experience

My husband was diagnosed with Alzheimer's disease aged 64 years in 2011. I first visited Torkington House three years ago, feeling apprehensive and saddened at the prospect of arranging day care for him, but I was received with such kindness by the home manager, who was able to answer all my questions and put my mind at ease. He has now been attending the day care service three or four times a week for the past three years, where he is always made to feel most welcome and the excellent care he receives is given in such a kind and respectful way by all members of the staff. He is currently in respite care which has enabled me to have a much-needed break from being a full-time carer in the knowledge that he is safe and being so very well cared for. I hope to be able to continue to care for my husband at home but Torkington House will most certainly be my choice of residential care home should I need to consider full-time residential care for him in the future.

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Review from Sarah Q (Daughter of Resident) published on 30 October 2017 Submitted via Website
Overall Experience

Torkington House is a well run and 'homely' residential facility. It is led by a fantastic manager and senior team who are focused on meeting the needs of the residents. The team is supported by many longstanding and committed care staff.

My mum generally feels well cared for and looked after; residents and their relatives are consulted on matters to do with the home; relatives can visit/drop in at almost any time and requests are accommodated. On the rare occasion when I have raised issues with the home, these matters have been resolved in a sensitive and constructive way.

The home works hard to engage residents in activities, even the quiet ones like my mum! There are also a number of joyful well organised and well attended annual events for residents, family and friends.

My mum has been at Torkington for almost 10 years and I would not hesitate to recommend it to others.

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Review from Colin L (Son of Resident) published on 27 October 2017 Submitted via Website
Overall Experience

My mother has been a resident at Torkington House on a self-funding basis for over 3 years. The care and service she has received has been truly excellent. If any issues have arisen, the communication has been timely and professional at all times. I genuinely believe that Torkington House is one of the best care homes in the UK. I would not want to select any individual for exceptional care/service as all the staff are very caring which is a credit to their training and the Management at Torkington. Finally, Torkington House should be used as an example to other care homes to show how the elderly can be properly cared for in terms of their dignity and general well being.

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Review from Diana H (Cousin of Resident) published on 10 May 2016 Submitted via Website
Overall Experience

I am extremely happy that my Cousin is in Torkington House. She has quite severe dementia, and the nursing care is superb. All the nurses as far as I know have been very kind and attentive to her and she always looks well cared for and respectable.

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Review from John B (Cousin of Resident) published on 10 May 2016 Submitted via Website
Overall Experience
My cousin appears to be very happy staying at the care home.
She does find the temperature of the room to be too high at times, and is unable to control the heating due to an old and broken heater.

My cousin is a somewhat untidy and messy person, but I feel that better cleaning of her room, particularly to dusting and carpet cleaning is required.

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Review from Sharon (Niece of Resident) published on 24 November 2015 Submitted via Postal Card
Overall Experience

From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.

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Review from Philip W (Son of Resident) published on 19 November 2015 Submitted via Website
Overall Experience
My mother lived for the last three years of her life, and those years were happy and safe. Torkington transformed her situation as she was not eating properly and was rather isolated in sheltered accommodation. We were very lucky to find this care home as it has such a good, caring environment. Many staff had been working there for many years. The Manager is the key to the success of the home as she is such a warm personality and residents' faces light up in conversation with her. At the same time she ensures that all aspects of the home are efficiently run. Catering is excellent and innovative at times. Friends and relatives are welcome to visit at any time and join in meals if they like. There are regular activities run by the Activities Coordinator, who again is excellent in this role. The Senior Carer keeps a close eye on all the resident's medical needs. Its such a great team and all staff meet the high standards.

Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 October 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 12 Jun 2026

    We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...

  • 02 Mar 2026

    Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...

  • 04 Dec 2025

    Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...

Upcoming Events

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Awards / Recognitions (14)

Accreditations

There are no accreditations posted yet for Torkington House.

Meet the Team (4)

Margaret Siriwardena
Margaret SiriwardenaJob Title:Manager
My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.

I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.

Sandeep
Sandeep Job Title:Deputy ManagerJoined: 2012
Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me

the confidence to boost my skills.

Esperanza
Esperanza Job Title:Care SupervisorJoined: 2017
I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting

experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.

Marie
Marie Job Title:Activities CoordinatorJoined: 2012
I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies

so that no one is left out. My hobbies include singing, swimming, travel and socialising.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Torkington House to verify any information. View our terms and conditions. Torkington House has an Enhanced Service -more info.