Torkington House

Creswick Road, Acton, London W3 9HF
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9.6 63 Reviews
  • Torkington House, London
Torkington House is one of the top ranked care homes in London* and offers not-for-profit award-winning residential and dementia care. Situated in converted Edwardian property in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities. Rated Good by the Care Quality Commission (CQC) in October 2020, Torkington House follows a well-established approach that supports independence, wellbeing, and personal choice. Residents enjoy meaningful activities and outings, strolls around the local area, a friendly chat (and a cuppa) just when they need it most - and a warm, vibrant atmosphere that feels like home.

Torkington House is part of Greensleeves Care, a respected, not-for-profit care group regularly named among the Top 20 large care home groups in the UK. As a charity, Greensleeves puts people before profit - with all surplus reinvested into enhancing care, comfort, and facilities across its homes. Residents at Torkington House also benefit from the Greensleeves Home for Life funding assurance, a unique promise that ensures no one will be asked to leave if they run out of personal funds while in the home’s care.

In addition to excellent care and peace of mind, Torkington House offers:

- Spacious, well-appointed bedrooms with en-suite facilities
- Comfortable lounges and cosy dining areas
- Beautiful landscaped gardens
- Fresh, home-cooked meals prepared daily on-site
- A full calendar of engaging activities and events

From your first enquiry, the friendly team at Torkington House will take the time to listen, understand your needs, and help you make a confident and informed care decision. Contact the team today to discuss your needs or arrange your no-obligation visit.

* Named a Top 20 London care home 2024 based on independent reviews on Carehome.co.uk
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Care Provided by Torkington House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1753 – £2100
  • RESPITE Self-Funded Residential Care: £1753 – £2100

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Torkington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Margaret Siriwardena (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (23)

Visiting

  • Any time

Parking

  • Parking facility available

Torkington House Reviews (63)

9.6

Torkington House has a Review Score of 9.6 (9.588) out of 10, based on 16 reviews in the last 2 years.
Over all time Torkington House has 63 reviews.

Overall Experience
  • 54
  • 8
  • 1
  • 0
  • 0
Date Published
  • 63
  • 5
  • 10
  • 16
  • 47
Reviewer Connection to Torkington House
  • 25
  • 15
  • 6
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from John B (Cousin of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My cousin appears to be very happy staying at the care home.
She does find the temperature of the room to be too high at times, and is unable to control the heating due to an old and broken heater.
My cousin is a somewhat untidy and messy person, but I feel that better cleaning of her room, particularly
to dusting and carpet cleaning is required.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon (Niece of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip W (Son of Resident) published on 19 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived for the last three years of her life, and those years were happy and safe. Torkington transformed her situation as she was not eating properly and was rather isolated in sheltered accommodation. We were very lucky to find this care home as it has such a good, caring environment. Many
staff had been working there for many years. The Manager is the key to the success of the home as she is such a warm personality and residents' faces light up in conversation with her. At the same time she ensures that all aspects of the home are efficiently run. Catering is excellent and innovative at times. Friends and relatives are welcome to visit at any time and join in meals if they like. There are regular activities run by the Activities Coordinator, who again is excellent in this role. The Senior Carer keeps a close eye on all the resident's medical needs. Its such a great team and all staff meet the high standards.
Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Torkington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Torkington House is calculated as follows: ( (125 Excellents x 5) + (44 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Torkington House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Margaret

Margaret Siriwardena

Job Title: Manager

My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.
I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.

Sandeep

Sandeep

Job Title: Deputy Manager Joined: 2012

Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me
the confidence to boost my skills.

Esperanza

Esperanza

Job Title: Care Supervisor Joined: 2017

I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting
experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.

Marie

Marie

Job Title: Activities Coordinator Joined: 2012

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include singing, swimming, travel and socialising.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Torkington House to verify any information. View our terms and conditions. Torkington House has an Enhanced Service - more info.