Torkington House

My mother was a former resident at Torkington House having been cared for there for a number of years. Due to her age and ongoing medical condition unfortunately she passed away in February. During my mother's time there I can say without any hesitation whatsoever that the care, warmth and dignity with which she was treated was evident throughout. Whilst I have always had nothing but the utmost praise for the staff, during my mother's last few months and as her needs became more acute, I really cannot find the words to express the gratitude I feel for the kindness, consideration and patience she was shown until the very end. It is obviously hard to see loved ones deteriorate and even harder still to lose a parent, however, the staff at Torkington helped to ease the burden from my family in ways that are incalculable. The very high standard of care is clearly set by Torkington's wonderful Manager, who is supported by equally wonderful management and staff teams.

My mum has been in this care home for over two years. She has been treated excellently with an outstanding level of care. I feel very reassured that she is in safe hands with carers who genuinely care about her. The care home is very close to my house, which means I'm able to visit her often. Every time I've visited, I've seen how all the staff deliver exceptional care regardless of what shift they're working on. They have never failed to impress me with how conscientious and kind they are to the residents. It gives me great comfort to know that when I'm not there; my mother is well looked after.

My mother has been at Torkington House for about a month. I am extremely happy with the care she receives. All the staff there are tremendous. They are kind and attentive.

My father moved into Torkington House in April following a fall at home and a spell in hospital. He was quite feeble and not in good health when he arrived but within a few weeks, he had improved markedly. This is down to the superb care and kindness of the staff under the supervision of the excellent manager and her team. While Dad is not exactly happy to be in a care home - he lived independently at home until he was nearly 101 years old - he knows that he is in a safe and secure environment with all his needs taken care of. Myself and my brother have no doubt that Dad couldn't be in a better place.

We need more people like them!

The family would like it recorded that we are very happy with the care our Uncle received. He wasn't always happy but he was secure, cared for and loved to the end.

On the few occasions that my mother has required minor medical treatment the response has been rapid, far quicker than if she has been in her own home. As for security second to none, it is so good to know that she is safe and sound at all times. Thank you Torkington House.

There is always something going on to keep the residents occupied and now that summer is approaching the garden is going to be so inviting. The catering is of a very high standard, the menus are very appetising. A few times she has needed minor medical treatment and this was attended straight away, far quicker than if she had been in her own home. It is so comforting to know that she is in such safe and secure surroundings. Well done Torkington House.

The home continues to provide excellent care for my mother. The staff are attuned to her individual needs. The home is always welcoming to family and friends visiting. There is always plenty to do for the residents and yet it is homely and relaxed too. My mother feels secure and happy there and likes to share a laugh and a joke with the staff.

I am highly impressed every time I visit my friend. The staff are simply outstanding, cheerful, patient, professional and truly caring and the food is plentiful and exceptionally good.

From the moment I first spoke to Torkington House, I was put totally at ease. The response to my brother's needs was immediate, thoughtful and caring. A staff member came out to the hospital the afternoon I had inspected the home in the morning, to discuss directly with my brother his needs. For the 2 weeks my brother was in for convalescent care after injuries sustained in a road accident, the staff were brilliant in their support for him and for taking care of the follow-up appointments for hospital and surgery.

My mum moved into Torkington House Care Home in July 2018. Before this, she had been attending Torkington as a day resident about once a week. This was an excellent service - not only for mum, but her family bringing and collecting her were made to feel so welcome. Mum started to get a feel for the place and always looked forward to her visit and was clearly happy at the end of each visit. From this, she started to really want to move in there. This in itself, speaks volumes for the homely feel and welcoming atmosphere. All the family and mum were absolutely delighted when a place became available. It was without question the best care home we visited. Now, mum has lived there for 3 months I can continue to vouch for the warmth and care provided. The staff provide care to the residents with warmth and respect. The style of the building and rooms in it make it feel very homely. The gardens are beautiful and so accessible and the residents are fully encouraged to use it. This is an excellent home.

My mother has severe dementia. Her needs are met with empathy. The home is a welcoming place for both visitors and relatives. It is clean, beautiful gardens, has many activities for everyone to join in. The staff are friendly and although always busy, efficient and kind.

The manager and staff at Torkington House are what make it such an excellent home. The care, support and warmth that they show residents and their families is truly second to none. I have long thought that Torkington House deserves greater recognition for the wonderful work that it does. I was delighted to see that the manager won an award for Manager of the Year in 2018.

My Mum has been a resident at Torkington house for around five months. We feel extremely lucky that a vacancy came up when my Mum's dementia and Parkinson's led to her being told she needed 24-hour care. The home is very peaceful, very well run and run by caring, well trained and happy staff. There is a real sense of community of a safe place and it being Mum's home. Mum likes the chef and the food and loves the gardens ad her room. We would recommend the home to anyone.

This is a happy, caring home where all the staff are ready to speak to you and all willing and full of expertise.

I can't thank the staff and management enough for all their kind care towards my dear wife, with love and appreciation. Perfect home. Very content.

My mum has been a resident at Torkington House since January 2014. She now has acute dementia and is unable to do anything for herself, relying entirely on staff to clothe, wash and feed her. My sister and/or I visit my mum every week, at different times, and we are very happy with the care and attention which my mum receives, and the kindness with which it is provided. The manager of the care home leads very much by example, and the home itself is clean and comfortable. Perhaps unusually in the sector, it does not smell of urine - a vital criterion for us choosing Torkington in the first place! The management have been fully supportive throughout my mum’s stay in making sure that she receives appropriate medical and other attention, and as a result, my mum now has a super comfortable wheelchair which enables her to sit out during the day, rather than be confined to her bed. Crucially, Greensleeves, who runs the home, is a charity so any surplus is invested back into their homes.

Our family were confident she was in safe hands and if you need a care home for your relative look no further.

This is a very pleasant care home. Residents feel it is their home and are well looked after. There is a lovely garden.