Torkington House

Creswick Road, Acton, London W3 9HF
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9.6 63 Reviews
  • Torkington House, London
Torkington House is one of the top ranked care homes in London* and offers not-for-profit award-winning residential and dementia care. Situated in converted Edwardian property in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities. Rated Good by the Care Quality Commission (CQC) in October 2020, Torkington House follows a well-established approach that supports independence, wellbeing, and personal choice. Residents enjoy meaningful activities and outings, strolls around the local area, a friendly chat (and a cuppa) just when they need it most - and a warm, vibrant atmosphere that feels like home.

Torkington House is part of Greensleeves Care, a respected, not-for-profit care group regularly named among the Top 20 large care home groups in the UK. As a charity, Greensleeves puts people before profit - with all surplus reinvested into enhancing care, comfort, and facilities across its homes. Residents at Torkington House also benefit from the Greensleeves Home for Life funding assurance, a unique promise that ensures no one will be asked to leave if they run out of personal funds while in the home’s care.

In addition to excellent care and peace of mind, Torkington House offers:

- Spacious, well-appointed bedrooms with en-suite facilities
- Comfortable lounges and cosy dining areas
- Beautiful landscaped gardens
- Fresh, home-cooked meals prepared daily on-site
- A full calendar of engaging activities and events

From your first enquiry, the friendly team at Torkington House will take the time to listen, understand your needs, and help you make a confident and informed care decision. Contact the team today to discuss your needs or arrange your no-obligation visit.

* Named a Top 20 London care home 2024 based on independent reviews on Carehome.co.uk
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1753 – £2100
  • RESPITE Self-Funded Residential Care: £1753 – £2100

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Torkington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Margaret Siriwardena (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (23)

Visiting

  • Any time

Parking

  • Parking facility available

Torkington House Reviews (63)

9.6

Torkington House has a Review Score of 9.6 (9.588) out of 10, based on 16 reviews in the last 2 years.
Over all time Torkington House has 63 reviews.

Overall Experience
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Date Published
  • 63
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Reviewer Connection to Torkington House
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Total of 63, showing 41-60
Review from V P (Daughter of Resident) published on 29 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved into Torkington House Care Home in July 2018. Before this, she had been attending Torkington as a day resident about once a week. This was an excellent service - not only for mum, but her family bringing and collecting her were made to feel so welcome. Mum started to get a feel for the
place and always looked forward to her visit and was clearly happy at the end of each visit. From this, she started to really want to move in there. This in itself, speaks volumes for the homely feel and welcoming atmosphere. All the family and mum were absolutely delighted when a place became available. It was without question the best care home we visited. Now, mum has lived there for 3 months I can continue to vouch for the warmth and care provided. The staff provide care to the residents with warmth and respect. The style of the building and rooms in it make it feel very homely. The gardens are beautiful and so accessible and the residents are fully encouraged to use it. This is an excellent home.
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Review from S T (Daughter of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has severe dementia. Her needs are met with empathy. The home is a welcoming place for both visitors and relatives. It is clean, beautiful gardens, has many activities for everyone to join in. The staff are friendly and although always busy, efficient and kind.
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Review from A Q (Relative of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff at Torkington House are what make it such an excellent home. The care, support and warmth that they show residents and their families is truly second to none. I have long thought that Torkington House deserves greater recognition for the wonderful work that it does. I was delighted
to see that the manager won an award for Manager of the Year in 2018.
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Review from Justin W (Son of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Torkington house for around five months. We feel extremely lucky that a vacancy came up when my Mum's dementia and Parkinson's led to her being told she needed 24-hour care. The home is very peaceful, very well run and run by caring, well trained and happy staff. There
is a real sense of community of a safe place and it being Mum's home. Mum likes the chef and the food and loves the gardens ad her room. We would recommend the home to anyone.
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Review from E B (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a happy, caring home where all the staff are ready to speak to you and all willing and full of expertise.
Reply from Margaret Siriwardena, Home Manager at Torkington House

Thank you very much for your review. The management and staff are very pleased to have received such positive feedback. Your kind comments will boost staff morale and will encourage staff to continually maintain and deliver a high standard of care.

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Review from David P (Husband of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the staff and management enough for all their kind care towards my dear wife, with love and appreciation. Perfect home. Very content.
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Review from Lynne M (Daughter of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Torkington House since January 2014. She now has acute dementia and is unable to do anything for herself, relying entirely on staff to clothe, wash and feed her. My sister and/or I visit my mum every week, at different times, and we are very happy with the care and attention
which my mum receives, and the kindness with which it is provided. The manager of the care home leads very much by example, and the home itself is clean and comfortable. Perhaps unusually in the sector, it does not smell of urine - a vital criterion for us choosing Torkington in the first place! The management have been fully supportive throughout my mum’s stay in making sure that she receives appropriate medical and other attention, and as a result, my mum now has a super comfortable wheelchair which enables her to sit out during the day, rather than be confined to her bed. Crucially, Greensleeves, who runs the home, is a charity so any surplus is invested back into their homes.
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Review from Mavis G (Sister of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has recently died, aged 91, having spent almost 10 years in Torkington House. It is a well run home with a fantastic management team.
My sister was well looked after with love and care by all the staff. Residents friends and family are all made welcome at any time - you can join your relative
for meals if you wish and the food is superb.
The garden is lovely and sitting out in the summer is very pleasant.
Our family were confident she was in safe hands and if you need a care home for your relative look no further.
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Review from Elizabeth R (Daughter of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very pleasant care home. Residents feel it is their home and are well looked after. There is a lovely garden.
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Review from Kal O (Friend of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Torkington look after the residents extremely well and promote a homely atmosphere. The residents’ individuality is considered and the staff are very approachable.
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Review from Caroline C (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Torkington House are warm and caring and understand the value of laughter in life. It has a wonderful garden full of flowers which residents are encouraged to use whenever possible. I am welcome to visit at any time, with no fixed hours for visiting. The only thing I would like to see is
a few more exercise options available. Overall, my mother is very happy here and I am glad we made this choice.
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Review from Jen M (Daughter of Resident) published on 27 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff are caring, friendly, patient, helpful and conscientious. They are on the ball as regards my mum’s medical needs and appointments and all aspects of her care. They are supportive to residents and their family members. The care home is quite small and there is a low turnover
of staff so residents know the staff well and vice versa. There are lots of activities offered to residents. The manager and her senior team are friendly, approachable, informative and extremely competent.
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Review from Natasha V (Daughter of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I came to view the home around 5 months ago and loved it! Our father has been going there regularly and he is happy again. I would not hesitate in recommending this home to others.
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Review from Sandra T (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Torkington House for 16 months. The care has always been of the highest quality and in the last six months improvements throughout the home have been made. I am always welcomed day or night. The staff are friendly and efficient. Any issues have been dealt with promptly and with
empathy. My mother has Alzheimer's and I visit at least twice a week. She is happy and well cared for. This is an amazing home.
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Review from Larry B (Son of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring to my father. The care home kept well and homely and gardens.
Good variety of food on the menu.
Extra touches done around the home, special days, St Patrick's day, St Davids Day, Easter, Christmas and residents birthdays when special cakes are made.
These little touches
go along way. I am a regular visitor to the home to visit my father and I notice this. 100%
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Review from Mary G (Daughter of Resident) published on 2 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding manager at Torkington House means the care home is run with compassion, dedication, humour, an understanding of the needs and of the individual character of each resident, and every member of staff is welcoming, kind, caring, and never harsh. Any concerns are always listened to and dealt
with immediately with sensible solutions.


Visitors are welcomed, and there is never a problem taking my mother out, even at short notice, which is marvellous. The beautifully kept garden is a source of great joy for residents, and a splendid summer party was organised there, with delicious food, good music, grandchildren in evidence, and the local MP drawing the raffle, (all residents got a prize). We have another invitation for a Christmas party already, showing the manager's wish for the residents to feel part of the community.


My 97-year-old, previously independent living, mother has made the transition with ease, and the care she receives has given us all huge peace of mind.

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Review from Sarah Q (Daughter of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Torkington House is a well run and 'homely' residential facility. It is led by a fantastic manager and senior team who are focused on meeting the needs of the residents. The team is supported by many longstanding and committed care staff.


My mum generally feels well cared for and looked after;

residents and their relatives are consulted on matters to do with the home; relatives can visit/drop in at almost any time and requests are accommodated. On the rare occasion when I have raised issues with the home, these matters have been resolved in a sensitive and constructive way.


The home works hard to engage residents in activities, even the quiet ones like my mum! There are also a number of joyful well organised and well attended annual events for residents, family and friends.
My mum has been at Torkington for almost 10 years and I would not hesitate to recommend it to others.

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Review from Sue M (Wife of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was diagnosed with Alzheimer's disease aged 64 years in 2011. I first visited Torkington House three years ago, feeling apprehensive and saddened at the prospect of arranging day care for him, but I was received with such kindness by the home manager, who was able to answer all my questions
and put my mind at ease. He has now been attending the day care service three or four times a week for the past three years, where he is always made to feel most welcome and the excellent care he receives is given in such a kind and respectful way by all members of the staff. He is currently in respite care which has enabled me to have a much-needed break from being a full-time carer in the knowledge that he is safe and being so very well cared for. I hope to be able to continue to care for my husband at home but Torkington House will most certainly be my choice of residential care home should I need to consider full-time residential care for him in the future.
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Review from Colin L (Son of Resident) published on 27 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Torkington House on a self-funding basis for over 3 years. The care and service she has received has been truly excellent. If any issues have arisen, the communication has been timely and professional at all times. I genuinely believe that Torkington House is one of
the best care homes in the UK. I would not want to select any individual for exceptional care/service as all the staff are very caring which is a credit to their training and the Management at Torkington. Finally, Torkington House should be used as an example to other care homes to show how the elderly can be properly cared for in terms of their dignity and general well being.
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Review from Diana H (Cousin of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am extremely happy that my Cousin is in Torkington House. She has quite severe dementia, and the nursing care is superb. All the nurses as far as I know have been very kind and attentive to her and she always looks well cared for and respectable.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Torkington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Torkington House is calculated as follows: ( (125 Excellents x 5) + (44 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Torkington House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Margaret

Margaret Siriwardena

Job Title: Manager

My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.
I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.

Sandeep

Sandeep

Job Title: Deputy Manager Joined: 2012

Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me
the confidence to boost my skills.

Esperanza

Esperanza

Job Title: Care Supervisor Joined: 2017

I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting
experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.

Marie

Marie

Job Title: Activities Coordinator Joined: 2012

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include singing, swimming, travel and socialising.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Torkington House to verify any information. View our terms and conditions. Torkington House has an Enhanced Service - more info.