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Torkington House

Creswick Road, Acton, London W3 9HF
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Torkington House, London
Torkington House, London
Torkington House, London

Torkington House is one of the top ranked care homes in London* and offers not-for-profit award-winning residential and dementia care. Situated in converted Edwardian property in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities. Rated Good by the Care Quality Commission (CQC) in October 2020, Torkington House follows a well-established approach that supports independence, wellbeing, and personal choice. Residents enjoy...  

Care Provided by Torkington House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,858 - £2,226£1,858 - £2,226

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

Contact Torkington House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Margaret Siriwardena (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (23)

Visiting

  • Any time

Parking

  • Parking facility available

Torkington House Reviews (68)

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9.6

Torkington House has a Review Score of 9.6 (9.624) out of 10, based on 20 reviews in the last 2 years. Over all time Torkington House has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from Marie K (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card
Overall Experience
My mother has been a resident of Torkington House Care Home for the past ten weeks. During this time the care afforded to her has been exceptional, the staff are so attentive and her every wish is catered for.
The accommodation is excellent, clean and warm with a very modern en-suite bathroom. Now that summer is fast approaching the garden is so very inviting ideal for exercise and enjoying the fresh air.
Every day there is an entertainment programme. The catering is of a very high standard with varied menus.

On the few occasions that my mother has required minor medical treatment the response has been rapid, far quicker than if she has been in her own home. As for security second to none, it is so good to know that she is safe and sound at all times. Thank you Torkington House.

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Review from Barrie K (Son-in-law of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience
My mother-in-law is a resident at Torkington House Care Home and I am astounded by the excellent treatment she is receiving, certainly five stars, as good as any five-star hotel. The staff are so caring and attentive to her every wish.

There is always something going on to keep the residents occupied and now that summer is approaching the garden is going to be so inviting. The catering is of a very high standard, the menus are very appetising. A few times she has needed minor medical treatment and this was attended straight away, far quicker than if she had been in her own home. It is so comforting to know that she is in such safe and secure surroundings. Well done Torkington House.

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Review from Lucy W (Daughter of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience

The home continues to provide excellent care for my mother. The staff are attuned to her individual needs. The home is always welcoming to family and friends visiting. There is always plenty to do for the residents and yet it is homely and relaxed too. My mother feels secure and happy there and likes to share a laugh and a joke with the staff.

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Review from Bob S (Friend of Resident) published on 8 May 2019 Submitted via Postal Card
Overall Experience

I am highly impressed every time I visit my friend. The staff are simply outstanding, cheerful, patient, professional and truly caring and the food is plentiful and exceptionally good.

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Review from Paul B (Brother of Resident) published on 1 May 2019 Submitted via Postal Card
Overall Experience

From the moment I first spoke to Torkington House, I was put totally at ease. The response to my brother's needs was immediate, thoughtful and caring. A staff member came out to the hospital the afternoon I had inspected the home in the morning, to discuss directly with my brother his needs. For the 2 weeks my brother was in for convalescent care after injuries sustained in a road accident, the staff were brilliant in their support for him and for taking care of the follow-up appointments for hospital and surgery.

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Review from V P (Daughter of Resident) published on 29 October 2018 Submitted via Website
Overall Experience

My mum moved into Torkington House Care Home in July 2018. Before this, she had been attending Torkington as a day resident about once a week. This was an excellent service - not only for mum, but her family bringing and collecting her were made to feel so welcome. Mum started to get a feel for the place and always looked forward to her visit and was clearly happy at the end of each visit. From this, she started to really want to move in there. This in itself, speaks volumes for the homely feel and welcoming atmosphere. All the family and mum were absolutely delighted when a place became available. It was without question the best care home we visited. Now, mum has lived there for 3 months I can continue to vouch for the warmth and care provided. The staff provide care to the residents with warmth and respect. The style of the building and rooms in it make it feel very homely. The gardens are beautiful and so accessible and the residents are fully encouraged to use it. This is an excellent home.

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Review from S T (Daughter of Resident) published on 12 October 2018 Submitted via Postal Card
Overall Experience

My mother has severe dementia. Her needs are met with empathy. The home is a welcoming place for both visitors and relatives. It is clean, beautiful gardens, has many activities for everyone to join in. The staff are friendly and although always busy, efficient and kind.

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Review from A Q (Relative of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

The manager and staff at Torkington House are what make it such an excellent home. The care, support and warmth that they show residents and their families is truly second to none. I have long thought that Torkington House deserves greater recognition for the wonderful work that it does. I was delighted to see that the manager won an award for Manager of the Year in 2018.

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Review from Justin W (Son of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

My Mum has been a resident at Torkington house for around five months. We feel extremely lucky that a vacancy came up when my Mum's dementia and Parkinson's led to her being told she needed 24-hour care. The home is very peaceful, very well run and run by caring, well trained and happy staff. There is a real sense of community of a safe place and it being Mum's home. Mum likes the chef and the food and loves the gardens ad her room. We would recommend the home to anyone.

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Review from E B (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card
Overall Experience

This is a happy, caring home where all the staff are ready to speak to you and all willing and full of expertise.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Thank you very much for your review. The management and staff are very pleased to have received such positive feedback. Your kind comments will boost staff morale and will encourage staff to continually maintain and deliver a high standard of care.

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Review from David P (Husband of Resident) published on 18 September 2018 Submitted via Postal Card
Overall Experience

I can't thank the staff and management enough for all their kind care towards my dear wife, with love and appreciation. Perfect home. Very content.

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Review from Lynne M (Daughter of Resident) published on 4 June 2018 Submitted via Website
Overall Experience

My mum has been a resident at Torkington House since January 2014. She now has acute dementia and is unable to do anything for herself, relying entirely on staff to clothe, wash and feed her. My sister and/or I visit my mum every week, at different times, and we are very happy with the care and attention which my mum receives, and the kindness with which it is provided. The manager of the care home leads very much by example, and the home itself is clean and comfortable. Perhaps unusually in the sector, it does not smell of urine - a vital criterion for us choosing Torkington in the first place! The management have been fully supportive throughout my mum’s stay in making sure that she receives appropriate medical and other attention, and as a result, my mum now has a super comfortable wheelchair which enables her to sit out during the day, rather than be confined to her bed. Crucially, Greensleeves, who runs the home, is a charity so any surplus is invested back into their homes.

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Review from Mavis G (Sister of Resident) published on 18 May 2018 Submitted via Website
Overall Experience
My sister has recently died, aged 91, having spent almost 10 years in Torkington House. It is a well run home with a fantastic management team.
My sister was well looked after with love and care by all the staff. Residents friends and family are all made welcome at any time - you can join your relative for meals if you wish and the food is superb.
The garden is lovely and sitting out in the summer is very pleasant.

Our family were confident she was in safe hands and if you need a care home for your relative look no further.

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Review from Elizabeth R (Daughter of Resident) published on 14 May 2018 Submitted via Website
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This is a very pleasant care home. Residents feel it is their home and are well looked after. There is a lovely garden.

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Review from Kal O (Friend of Resident) published on 1 May 2018 Submitted via Website
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The staff at Torkington look after the residents extremely well and promote a homely atmosphere. The residents’ individuality is considered and the staff are very approachable.

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Review from Caroline C (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card
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The staff at Torkington House are warm and caring and understand the value of laughter in life. It has a wonderful garden full of flowers which residents are encouraged to use whenever possible. I am welcome to visit at any time, with no fixed hours for visiting. The only thing I would like to see is a few more exercise options available. Overall, my mother is very happy here and I am glad we made this choice.

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Review from Jen M (Daughter of Resident) published on 27 November 2017 Submitted via Website
Overall Experience

The management and staff are caring, friendly, patient, helpful and conscientious. They are on the ball as regards my mum’s medical needs and appointments and all aspects of her care. They are supportive to residents and their family members. The care home is quite small and there is a low turnover of staff so residents know the staff well and vice versa. There are lots of activities offered to residents. The manager and her senior team are friendly, approachable, informative and extremely competent.

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Review from Natasha V (Daughter of Resident) published on 20 November 2017 Submitted via Website
Overall Experience

My sister and I came to view the home around 5 months ago and loved it! Our father has been going there regularly and he is happy again. I would not hesitate in recommending this home to others.

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Review from Sandra T (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card
Overall Experience

My mother has been at Torkington House for 16 months. The care has always been of the highest quality and in the last six months improvements throughout the home have been made. I am always welcomed day or night. The staff are friendly and efficient. Any issues have been dealt with promptly and with empathy. My mother has Alzheimer's and I visit at least twice a week. She is happy and well cared for. This is an amazing home.

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Review from Larry B (Son of Resident) published on 13 November 2017 Submitted via Postal Card
Overall Experience
The staff are very caring to my father. The care home kept well and homely and gardens.
Good variety of food on the menu.
Extra touches done around the home, special days, St Patrick's day, St Davids Day, Easter, Christmas and residents birthdays when special cakes are made.

These little touches go along way. I am a regular visitor to the home to visit my father and I notice this. 100%

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 October 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 12 Jun 2026

    We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...

  • 02 Mar 2026

    Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...

  • 04 Dec 2025

    Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...

Upcoming Events

There are no upcoming events for Torkington House.

Awards / Recognitions (14)

Accreditations

There are no accreditations posted yet for Torkington House.

Meet the Team (4)

Margaret Siriwardena
Margaret SiriwardenaJob Title:Manager
My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.

I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.

Sandeep
Sandeep Job Title:Deputy ManagerJoined: 2012
Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me

the confidence to boost my skills.

Esperanza
Esperanza Job Title:Care SupervisorJoined: 2017
I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting

experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.

Marie
Marie Job Title:Activities CoordinatorJoined: 2012
I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies

so that no one is left out. My hobbies include singing, swimming, travel and socialising.

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