Submit a Review for Wilhelmina House
21 Park Hill Rise, Croydon, CR0 5JF
View full details of Wilhelmina HouseLatest Reviews for Wilhelmina House
29 January 2026
I have been visiting WH weekly since 2024. I have witnessed a great deal of care towards the residents , outstanding staff, clean and friendly. The activities are targeted to the residence needs and taste. The gardens are beautiful and well maintained. The manager is very professional and attentive
.
29 January 2026
All aspects of my care are excellent. Apart from activities. They are not always applied according to the standard of understanding.
29 January 2026
Welcoming care home team from senior manager through team leaders to care assistants and support staff. Great ethos of care, helpfulness, enjoyment and fun. Good leadership by management and team leaders creating a strong feeling of care and wellbeing. Pleasure to visit at all times, interesting
range of activities for residents. Well kept premises and grounds. Thank you. Good plan for events inviting family too.
29 January 2026
My perspective as relative of a resident. My brother has recently moved into Wilhemina House. My experience has been very positive. The management staff were extremely helpful in the transition from his previous home. The staff are friendly and courteous at all times. My brother is still adjusting
to the new environment and changes in routine make him anxious.
26 January 2026
Very busy month for the residents, with all the Christmas activities such as Christmas carols, coffee mornings, all the entertainers coming into the home during all of December to cheer the residents and preparing them for Christmas. The residents all had presents and a lovely Christms dinner.
23 January 2026
My relative was here 2 yrs & staff always caring, friendly, compassionate and professional (that included cleaning, catering, maintenance, & admin as well as the manager & care staff ). Staff turnover was low, allowing residents to see the same staff every day. Staff knew regular visitors by name
too. Staff made time to chat with the residents they cared for, & my relative enjoyed taking an interest in them & their families. Staff were running activities most weekdays when I visited, so it was not just the TV left on all day. They would also take phone calls for my relative & give the phone to her so she could still speak on the phonewhen she was too unwell to manage her own phone. She was happy & well cared for. At her end of life, she had to be nursed in bed, but it was a comfort to know she could remain in the same home. Staff liaised with GP, district nurses & local hospice to support her in that. I have visited a few care homes in my time, but this was one of the good ones
25 August 2025
What really stands out is the staff. Their dedication and genuine care for residents really shows. They go above and beyond. The facilities are always clean and the events are always well planned.
22 August 2025
Lovely care home with amazing supportive staff. The food is lovely and the parties they host are always a great laugh!
22 August 2025
The staff here are so friendly and kind. My aunt always praises this care home. She feels so happy and cared for and comfortable. Weekly food menu is always different with plenty of choice!
22 August 2025
Great experience. Mum is well cared for and treated well. Staff are excellent, friendly, caring and helpful. A slight frustration with the recent lift situation, but rectified now (difficult for mum's mobility to be restored after a prolonged time on the corridor/in her room only). However, apart
from this excellent.
20 August 2025
My father was a resident at Wilhelmina House from February 2024 to May 2025. He sadly passed away in June 2025 . But in the short time he was there he was very happy there. He particularly enjoyed the friendliness of the staff.
18 August 2025
My aunt moved in just 3 days ago. The home and all areas are fabulous. The staff are fantastic. They are friendly empathetic and genuine they have supported me too as going through this process is not easy. Today was their garden party it was brilliant. I am very happy with Wilhelmina House.
08 May 2025
Always a friendly welcome. The whole house is comfortable and has plenty of space to allow you to meet and chat with other residents/families or find a quiet corner. Rooms are bright and comfortable and kept very clean.
Staff are always attentive and helpful and we have no worries about the care
provided.
The garden and grounds are lovely and very easy for people with limited mobility to walk around. Food is great.
07 May 2025
My grandma has been a resident since Oct 24. From the moment we walked in, we were greeted by a particularly lovely member of staff, we knew this was home for her. We love the place, staff, and ambience and have made this our 'family home' too.
02 May 2025
Very pleased with the care and service my grandmother is receiving. The staff are very friendly and the activities are great. The home is beautiful and well-kept. Highly recommend!
02 May 2025
The manager and her team at Wilhelmina House are so kind and patient. They look after my mother with such care and dignity. The home is spotless and the food is very good. I couldn't be happier with the home.
02 May 2025
Very welcoming staff at all times. The staff have gone over and above to make my mother very comfortable. She has a particular fondness for one staff member, the first person to greet her and make her welcome. My mother has settled in and with the improvement of the weather, she loves to sit in the
beautiful garden.
03 September 2024
My husband spent two months here following a stroke, as our home was being refurbished. Wilhelmina House has a peaceful, calm atmosphere and a lovely garden. It is well laid out and furnished, and staff work hard to maintain a very high standard of cleanliness. The home is well-run and managed.
Staff are friendly, supportive and very responsive. My husband felt safe and well cared for here and he was encouraged to take steps to regain his mobility and independence.
15 August 2024
I have been here for 3 weeks and I have been very happy. Everything is excellent.
31 July 2024
It has been a very difficult transition for Mum to move into a home. I looked at a few and found Wilhelmina House to be the best choice by far. It has such a lovely warm, friendly atmosphere. The first thing that hit me was the light, garden and calm atmosphere. It's such a serene, tranquil space
with lots of places to relax. The staff are delightful. I have always found all the staff to be kind, helpful, friendly and smiling. Mum is not easy to please and does find the food not to her taste. I haven't tried it of course so only going from what she says. From my own perspective, I love Wilhelmina and am so happy mum is here.
Latest Reviews for Wilhelmina House
29 January 2026
I have been visiting WH weekly since 2024. I have witnessed a great deal of care towards the residents , outstanding staff, clean and friendly. The activities are targeted to the residence needs and taste. The gardens are beautiful and well maintained. The manager is very professional and attentive
.
29 January 2026
All aspects of my care are excellent. Apart from activities. They are not always applied according to the standard of understanding.
29 January 2026
Welcoming care home team from senior manager through team leaders to care assistants and support staff. Great ethos of care, helpfulness, enjoyment and fun. Good leadership by management and team leaders creating a strong feeling of care and wellbeing. Pleasure to visit at all times, interesting
range of activities for residents. Well kept premises and grounds. Thank you. Good plan for events inviting family too.
29 January 2026
My perspective as relative of a resident. My brother has recently moved into Wilhemina House. My experience has been very positive. The management staff were extremely helpful in the transition from his previous home. The staff are friendly and courteous at all times. My brother is still adjusting
to the new environment and changes in routine make him anxious.
26 January 2026
Very busy month for the residents, with all the Christmas activities such as Christmas carols, coffee mornings, all the entertainers coming into the home during all of December to cheer the residents and preparing them for Christmas. The residents all had presents and a lovely Christms dinner.
23 January 2026
My relative was here 2 yrs & staff always caring, friendly, compassionate and professional (that included cleaning, catering, maintenance, & admin as well as the manager & care staff ). Staff turnover was low, allowing residents to see the same staff every day. Staff knew regular visitors by name
too. Staff made time to chat with the residents they cared for, & my relative enjoyed taking an interest in them & their families. Staff were running activities most weekdays when I visited, so it was not just the TV left on all day. They would also take phone calls for my relative & give the phone to her so she could still speak on the phonewhen she was too unwell to manage her own phone. She was happy & well cared for. At her end of life, she had to be nursed in bed, but it was a comfort to know she could remain in the same home. Staff liaised with GP, district nurses & local hospice to support her in that. I have visited a few care homes in my time, but this was one of the good ones
25 August 2025
What really stands out is the staff. Their dedication and genuine care for residents really shows. They go above and beyond. The facilities are always clean and the events are always well planned.
22 August 2025
Lovely care home with amazing supportive staff. The food is lovely and the parties they host are always a great laugh!
22 August 2025
The staff here are so friendly and kind. My aunt always praises this care home. She feels so happy and cared for and comfortable. Weekly food menu is always different with plenty of choice!
22 August 2025
Great experience. Mum is well cared for and treated well. Staff are excellent, friendly, caring and helpful. A slight frustration with the recent lift situation, but rectified now (difficult for mum's mobility to be restored after a prolonged time on the corridor/in her room only). However, apart
from this excellent.
20 August 2025
My father was a resident at Wilhelmina House from February 2024 to May 2025. He sadly passed away in June 2025 . But in the short time he was there he was very happy there. He particularly enjoyed the friendliness of the staff.
18 August 2025
My aunt moved in just 3 days ago. The home and all areas are fabulous. The staff are fantastic. They are friendly empathetic and genuine they have supported me too as going through this process is not easy. Today was their garden party it was brilliant. I am very happy with Wilhelmina House.
08 May 2025
Always a friendly welcome. The whole house is comfortable and has plenty of space to allow you to meet and chat with other residents/families or find a quiet corner. Rooms are bright and comfortable and kept very clean.
Staff are always attentive and helpful and we have no worries about the care
provided.
The garden and grounds are lovely and very easy for people with limited mobility to walk around. Food is great.
07 May 2025
My grandma has been a resident since Oct 24. From the moment we walked in, we were greeted by a particularly lovely member of staff, we knew this was home for her. We love the place, staff, and ambience and have made this our 'family home' too.
02 May 2025
Very pleased with the care and service my grandmother is receiving. The staff are very friendly and the activities are great. The home is beautiful and well-kept. Highly recommend!
02 May 2025
The manager and her team at Wilhelmina House are so kind and patient. They look after my mother with such care and dignity. The home is spotless and the food is very good. I couldn't be happier with the home.
02 May 2025
Very welcoming staff at all times. The staff have gone over and above to make my mother very comfortable. She has a particular fondness for one staff member, the first person to greet her and make her welcome. My mother has settled in and with the improvement of the weather, she loves to sit in the
beautiful garden.
03 September 2024
My husband spent two months here following a stroke, as our home was being refurbished. Wilhelmina House has a peaceful, calm atmosphere and a lovely garden. It is well laid out and furnished, and staff work hard to maintain a very high standard of cleanliness. The home is well-run and managed.
Staff are friendly, supportive and very responsive. My husband felt safe and well cared for here and he was encouraged to take steps to regain his mobility and independence.
15 August 2024
I have been here for 3 weeks and I have been very happy. Everything is excellent.
31 July 2024
It has been a very difficult transition for Mum to move into a home. I looked at a few and found Wilhelmina House to be the best choice by far. It has such a lovely warm, friendly atmosphere. The first thing that hit me was the light, garden and calm atmosphere. It's such a serene, tranquil space
with lots of places to relax. The staff are delightful. I have always found all the staff to be kind, helpful, friendly and smiling. Mum is not easy to please and does find the food not to her taste. I haven't tried it of course so only going from what she says. From my own perspective, I love Wilhelmina and am so happy mum is here.