Wilhelmina House

21 Park Hill Rise, Croydon CR0 5JF
Review Us
9.8 81 Reviews
  • Wilhelmina House, Croydon
Show Wilhelmina House on the Map

Care Provided by Wilhelmina House

Type of Service

    Residential Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Group/Owner

Person in Charge

  • Magdalena Kuffel (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (26)
Are you the Owner/Manager of Wilhelmina House? View your Advertising Options

Wilhelmina House Reviews (81)

9.8

Wilhelmina House has a Review Score of 9.8 (9.812) out of 10, based on 29 reviews in the last 2 years.
Over all time Wilhelmina House has 81 reviews.

Overall Experience
  • 76
  • 5
  • 0
  • 0
  • 0
Date Published
  • 81
  • 12
  • 17
  • 29
  • 52
Reviewer Connection to Wilhelmina House
  • 24
  • 11
  • 9
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 1-20
Review from Monica D (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting WH weekly since 2024. I have witnessed a great deal of care towards the residents , outstanding staff, clean and friendly. The activities are targeted to the residence needs and taste. The gardens are beautiful and well maintained. The manager is very professional and attentive
.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C K (Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of my care are excellent. Apart from activities. They are not always applied according to the standard of understanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Arthur B (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming care home team from senior manager through team leaders to care assistants and support staff. Great ethos of care, helpfulness, enjoyment and fun. Good leadership by management and team leaders creating a strong feeling of care and wellbeing. Pleasure to visit at all times, interesting range
of activities for residents. Well kept premises and grounds. Thank you. Good plan for events inviting family too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette H (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My perspective as relative of a resident. My brother has recently moved into Wilhemina House. My experience has been very positive. The management staff were extremely helpful in the transition from his previous home. The staff are friendly and courteous at all times. My brother is still adjusting to
the new environment and changes in routine make him anxious.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra J (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very busy month for the residents, with all the Christmas activities such as Christmas carols, coffee mornings, all the entertainers coming into the home during all of December to cheer the residents and preparing them for Christmas. The residents all had presents and a lovely Christms dinner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Niece of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was here 2 yrs & staff always caring, friendly, compassionate and professional (that included cleaning, catering, maintenance, & admin as well as the manager & care staff ). Staff turnover was low, allowing residents to see the same staff every day. Staff knew regular visitors by name
too. Staff made time to chat with the residents they cared for, & my relative enjoyed taking an interest in them & their families. Staff were running activities most weekdays when I visited, so it was not just the TV left on all day. They would also take phone calls for my relative & give the phone to her so she could still speak on the phonewhen she was too unwell to manage her own phone. She was happy & well cared for. At her end of life, she had to be nursed in bed, but it was a comfort to know she could remain in the same home. Staff liaised with GP, district nurses & local hospice to support her in that. I have visited a few care homes in my time, but this was one of the good ones
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Relative of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What really stands out is the staff. Their dedication and genuine care for residents really shows. They go above and beyond. The facilities are always clean and the events are always well planned.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chloe V (Granddaughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with amazing supportive staff. The food is lovely and the parties they host are always a great laugh!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol V (Niece of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are so friendly and kind. My aunt always praises this care home. She feels so happy and cared for and comfortable. Weekly food menu is always different with plenty of choice!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great experience. Mum is well cared for and treated well. Staff are excellent, friendly, caring and helpful. A slight frustration with the recent lift situation, but rectified now (difficult for mum's mobility to be restored after a prolonged time on the corridor/in her room only). However, apart from
this excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Wilhelmina House from February 2024 to May 2025. He sadly passed away in June 2025 . But in the short time he was there he was very happy there. He particularly enjoyed the friendliness of the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith C (Niece of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved in just 3 days ago. The home and all areas are fabulous. The staff are fantastic. They are friendly empathetic and genuine they have supported me too as going through this process is not easy. Today was their garden party it was brilliant. I am very happy with Wilhelmina House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H J (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a friendly welcome. The whole house is comfortable and has plenty of space to allow you to meet and chat with other residents/families or find a quiet corner. Rooms are bright and comfortable and kept very clean.
Staff are always attentive and helpful and we have no worries about the care provided.
The garden and grounds are lovely and very easy for people with limited mobility to walk around. Food is great.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Granddaughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been a resident since Oct 24. From the moment we walked in, we were greeted by a particularly lovely member of staff, we knew this was home for her. We love the place, staff, and ambience and have made this our 'family home' too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Granddaughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and service my grandmother is receiving. The staff are very friendly and the activities are great. The home is beautiful and well-kept. Highly recommend!
Reply from Sarah Ward, Administrator at Wilhelmina HouseThank you for your lovely review, I will pass on to all the staff at Wilhelmina.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team at Wilhelmina House are so kind and patient. They look after my mother with such care and dignity. The home is spotless and the food is very good. I couldn't be happier with the home.
Reply from Sarah Ward, Administrator at Wilhelmina HouseThank you for your lovely review. We will pass this on to all the team at Wilhelmina.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff at all times. The staff have gone over and above to make my mother very comfortable. She has a particular fondness for one staff member, the first person to greet her and make her welcome. My mother has settled in and with the improvement of the weather, she loves to sit in the
beautiful garden.
Reply from Sarah Ward, Administrator at Wilhelmina HouseThank you for your lovely review. We are glad that your mum has settled in so well and at our residents meeting last week she commented that she is very happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah B (Wife of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two months here following a stroke, as our home was being refurbished. Wilhelmina House has a peaceful, calm atmosphere and a lovely garden. It is well laid out and furnished, and staff work hard to maintain a very high standard of cleanliness. The home is well-run and managed. Staff
are friendly, supportive and very responsive. My husband felt safe and well cared for here and he was encouraged to take steps to regain his mobility and independence.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian P (Respite Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 3 weeks and I have been very happy. Everything is excellent.
Reply from Sarah Ward, Administrator at Wilhelmina HouseThank you, it was a pleasure having you with us. We are glad you enjoyed your respite stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A N (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a very difficult transition for Mum to move into a home. I looked at a few and found Wilhelmina House to be the best choice by far. It has such a lovely warm, friendly atmosphere. The first thing that hit me was the light, garden and calm atmosphere. It's such a serene, tranquil space with
lots of places to relax. The staff are delightful. I have always found all the staff to be kind, helpful, friendly and smiling. Mum is not easy to please and does find the food not to her taste. I haven't tried it of course so only going from what she says. From my own perspective, I love Wilhelmina and am so happy mum is here.
Reply from Magdalena Kuffel, Home Manager at Wilhelmina HouseThank you for the lovely review, we really do appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Wilhelmina House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Wilhelmina House is calculated as follows: ( (285 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 345 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilhelmina House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Wilhelmina House

What types of Care is Wilhelmina House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Wilhelmina House have?

There are 26 Single Rooms.

What are the Facilities & Services at Wilhelmina House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilhelmina House to the centre of Croydon?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilhelmina House to verify any information. View our terms and conditions. Wilhelmina House has an Basic Service - more info.