Wilhelmina House, Croydon, London
Wilhelmina House, Croydon, London
Wilhelmina House, Croydon, London

Wilhelmina House offers residents both long and short term care options, with residential care provided by a dedicated team of care assistants.

The home has been purpose built to support older people, with tasteful decoration throughout the bedrooms and communal living areas and well maintained gardens for residents keen to spend time outside. Every bedroom has en suite facilities and a variety of activities are arranged and provided for their enjoyment.

The home delivers day care and respite services, providing people with a range of services including personal care.

Group: Whitgift Care (part of The Whitgift Foundation)

Person in charge: Deborah Pearson (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Greek, Modern, Italian, Dutch

Single Rooms: 26

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £650 – £820 (These prices are only a guideline, please contact Wilhelmina House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wilhelmina House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Wilhelmina House has a Review Score of 9.8 (9.786)

The Review Score of 9.8 (maximum of 10) for Wilhelmina House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Wilhelmina House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for Wilhelmina House is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wilhelmina House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 11 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wilhelmina House?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wilhelmina House

  • Friend of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

I am a daycare service user at Wilhelmina House and have been for over four years. It is so warm and friendly and very welcoming to me. A lovely atmosphere every time I go. The new refurbishments are amazing too.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wilhelmina House provides a warm, comfortable, secure home to my grandmother. The staff are all friendly, approachable and highly professional. I am confident that my grandmother is happy and being cared for to the highest standard. I always feel welcome and have complete peace of mind that my grandmother is in the best place.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A year ago my mother attended Wilhermina House twice a week for daycare, she then had some respite care and became a full-time resident in March.
She is very happy and joins in the varied activities.
All the staff are wonderful and caring. She enjoys the large garden and the outings.
From my point of view, I am relieved that she is safe and well looked after.
My experience of Wilhelmina House has exceeded my expectations.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Really pleased with the care for my aunt, the staff are always smiling and willing to help.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcoming, a great friendly feel to the home, clean.
Staff always helpful and cheerful, also office and management the same.
I was so sad to move my friend due to needing special care.
If ever I need a care home I would love to go to Wilhelmina House for their care and love that is given to residents and family.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I used to visit a neighbour who lived alone but broke her hip a few years ago and became a resident of Wilhelmina House. Later she moved to another home as she needed more nursing care.

I visit Wilhelmina House usually once a week and help if needed and join in the activities which are many.

The house is very comfortable with a beautiful extensive garden where the residents can sit out in the summer. There are a variety of activities for the residents provided by an excellent activities manager which includes visits and entertainment.

The staff are wonderful, caring and cheerful and the whole ethos of the house is the happiness of the residents.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers work hard to maintain a good atmosphere. They are respectful and friendly.

Activities provided daily, good food, and good furnishings and décor.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Beautiful home, lovely garden. Food was excellent. The day I visited the residents were enjoying the activity exercise.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall this is a well run and excellent residential care home. The care staff are great with residents and visitors and always appear cheerful. My mother and all our family feel she is well cared for. Mum occasionally gets unwanted (but not unfriendly) visits from a confused resident, which needs to be monitored. Excellent social activities, some of which Mum enjoys. A very good move for her!

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

My cousin has lived here for five years and in all that time she has been treated very well as my assessment of the ratings show.
The home represents extremely good value for money and the staff and management are extremely welcoming and friendly.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a widow, who is registered disabled, having no close family nearby and just undergone a complicated right total hip replacement (several other joined to be replaced in the near future) I booked 3-week convalescence following surgery at Whilemina huse.

It is like a country hotel with open airy lounges, a beautiful garden where 25 very lucky residents enjoy 24/7 TLC from carers! Everyone from the management, carers, catering, domestics live with the residents like one big happy family. The TLC and attention to detail is second to none! What a find - good food served with a smile too! 10/10.

How likely would you be to recommend Wilhelmina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Wilhelmina House

Job Vacancies

Staff Profiles

Deborah

Deborah Pearson

Job Title: Care Home Manager

Joined: 2004

Description:

Deborah is Care Home Manager at Wilhelmina House, joining in 2004. She’s passionate about caring for the elderly and strives to ensure that her residents have a home from home environment, are comfortable and well cared for.

As the Manager, Deborah makes sure her staff have the training to deliver high standards of bespoke care to a small community. For Deborah, seeing the happy, smiling faces of residents and staff is the most enjoyable part of her job.

Trudi

Trudi Howson

Job Title: Assistant Manager

Joined: 1999

Description:

Trudi is our Assistant Manager at Wilhelmina House. She’s one of the longest serving members of staff at Wilhelmina – she joined in 1999 as a Care Assistant. Having worked her way up to Assistant Manager, Trudi is amongst other things responsible for medical administration throughout Wilhelmina. She makes sure that all our residents are able to see a G.P. regularly and that they have the correct medication. However, Trudi cites the most rewarding part of her job as being the everyday, personal side of care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wilhelmina House