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Wilhelmina House

21 Park Hill Rise, Croydon, London CR0 5JF
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Wilhelmina House, Croydon
Wilhelmina House, Croydon
Wilhelmina House, Croydon

Wilhelmina House offers residents both long and short term care options, with residential care provided by a dedicated team of care assistants.

The home has been purpose built to support older people, with tasteful decoration throughout the bedrooms and communal living areas and well maintained gardens for residents keen to spend time outside. Every bedroom has en suite facilities and a variety of activities are arranged and provided for their enjoyment.

The...  

Care Provided by Wilhelmina House

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,500£1,430 - £1,500

Extra care charges may be applied- this is discussed pre admission.

Contact Wilhelmina House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Magdalena Kuffel (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • Relatives and friends are welcome to visit at any time, no appointment needed, Home advise not to visit during meals times.

Parking

  • Parking available.

Wilhelmina House Reviews (82)

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9.8

Wilhelmina House has a Review Score of 9.8 (9.823) out of 10, based on 21 reviews in the last 2 years. Over all time Wilhelmina House has 82 reviews.

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Review from P H (Daughter of Resident) published on 17 June 2020 Submitted via Postal Card
Overall Experience
Mum was happy in Wilhelmina House, the entertainment always looked ok although mum never joined in much.

When visiting mum the staff always pleasant and made you welcome, they were very good when mum was dying to her and us girls.

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Review from S W (Daughter of Resident) published on 17 June 2020 Submitted via Postal Card
Overall Experience

My mum spent her last 17 months in Wilhelmina House where thought her care was very good and excellent towards the end.

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Review from Mary C (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card
Overall Experience

The family thanks you for the considerate and kind care you gave our Mother, especially in her last months when she was too ill to get up, and the attention to her wellbeing in these very difficult times. Many thanks for your consideration of us, her 6 daughters.

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Review from Sylvia L (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card
Overall Experience
My mother recently passed away after living at Wilhelmina House for the past seventeen months. During that time she was very well cared for by very caring staff in pleasant surroundings.

Plenty of stimulation provided with different activities daily. Her food needs were provided for despite her difficult needs. The end of life care they gave to my mother with assistance from the hospice was excellent. Well done Wilhelmina House.

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Review from Paula S (Daughter of Resident) published on 26 May 2020 Submitted via Website
Overall Experience

My mother was cared for in Wilhelmina for 15 months. I couldn't have asked for a better care home for her. The staff are very kind, caring and professional, and more importantly, they are all long-term employees, so they get to know residents and their needs really thoroughly. The staff managed Mum's many special needs whilst working hard to maintain her independence. The rooms are light and bright, kept very clean, have individual heating controls and opening windows for fresh air. Mum had a room with a lovely view over the beautifully kept gardens where she loved to sit out. There is ample room in the public areas for all residents to sit (unlike other homes I visited), and a great team of helpers provide varied activities and exercise for residents and day visitors. The food is varied and freshly prepared, with attention to individual preferences. I was impressed by how the Covid-19 crisis was handled, with visitor restrictions and PPE evident early on. Absolutely 5 Star - Thank you!

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Review from Kevin D (Son of Resident) published on 6 April 2020 Submitted via Website
Overall Experience
Wilhelmina House is an outstanding residential care home. The staff are friendly, professional, knowledgeable and kind. They exhibit the human qualities of listening, empathy and respect that is fundamental for good care and they are only too happy to go the extra mile to make the residents happy. The building itself is well kept, clean and comprehensively equipped. There are plenty of stylish communal areas, a wonderful garden and a delightful eating area. The rooms are en-suite and have all the fixtures and fittings required for a short or long time. It is high specification but still homely. I hear the food is nutritious and delicious. There are plenty of activities managed by fun-loving and enthusiastic people. There is good phone signal and wi-fi.

My dad really loves every aspect of it.

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Review from John L (Resident / Service User) published on 4 July 2019 Submitted via Postal Card
Overall Experience
I cannot praise the home too highly.
The accommodation is so comfortable, the garden delightful and the food excellent.
The staff are always caring and considerate, the cleanliness is remarkably good.
Any little jobs you want doing are dealt with immediately and the whole atmosphere is one of friendliness, peace and contentment.

A care home could not be better.

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Review from Janet D (Wife of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience

My husband has been going to the daycare at Wilhelmina House for a year. He enjoys the many activities and celebrations. The staff are so friendly and caring. Would recommend the 1596 Club.

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Review from Michael P (Resident / Service User) published on 1 May 2019 Submitted via Postal Card
Overall Experience
I have found that everything about this care home is more than I could have expected.

Wonderful in every way.

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Review from Iris S (Resident / Service User) published on 28 February 2019 Submitted via Postal Card
Overall Experience

This is my first experience of residential care and I was very nervous however everyone has been so kind and looked after my every need. I couldn't be happier.

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Review from Carol G (Niece of Resident) published on 7 February 2019 Submitted via Postal Card
Overall Experience

We have been delighted with the care my aunt has received at Wilhelmina House she is very happy. The staff are all very caring, kind and helpful and always available. The food is excellent with plenty of variety. The cleanliness is excellent. There is always some entertainment for the residents and everyone is encouraged to participate. The decoration and furnishings are all very good and in the summer the residents have the benefit of a beautiful garden. Friends and families are encouraged to visit residents and made very welcome.

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Review from Margaret W (Respite Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience
I have enjoyed my short stay and am likely to recommend this home to friends.
I loved the design and the decorations.
The rest is excellent. From the staff to the food it gave me the space to receive from an unpleasant hospital visit.

But I must mention the activities - they were superb.

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Review from Lesley C (Niece of Resident) published on 2 August 2018 Submitted via Website
Overall Experience

Our family have been delighted with the care my aunt has received at Wilhelmina House. The staff are so friendly and very helpful in all respects. We could not have found a more relaxed and happy home for her to join.

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Review from J H (Friend of Resident) published on 1 August 2018 Submitted via Postal Card
Overall Experience

Wilhelmina House provides excellent care for its residents. They are happy. Visitors are welcomed. A huge variety of activities is provided for the stimulation of residents. When I reach the stage of needing a care home, I would hope to come to one like this.

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Review from John T (Brother of Resident) published on 1 August 2018 Submitted via Postal Card
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The staff are very efficient and helpful The care, the food, the facilities are all excellent.

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Review from J G (Friend of Resident) published on 1 August 2018 Submitted via Postal Card
Overall Experience
I've been extremely impressed by the standard of service offered by Wilhelmina House. The care is second to none. The management team is strong and approachable, the staff are all trained and very helpful and welcoming.

They treat the residents with respect and dignity. The facilities are excellent and there is a full and varied programme of social activities which residents can choose to join in on. All in all, it provides a safe and secure environment for residents.

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Review from J P (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card
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My mother is extremely happy at Wilhelmina House. She enjoys the varied activities and musical entertainment. The staff is very kind and caring. She enjoys the beautiful garden. I know that she is safe and happy, which is a huge relief.

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Review from Jan R (Wife of Resident) published on 24 July 2018 Submitted via Website
Overall Experience

I was very impressed with Wilhelmina House Care Home. We were greeted with kindness and efficiency throughout my husband's stay in respite. The staff and carers were also kind and helpful to us both. I noticed that there were lots of activities and events daily. The food I saw served looked delicious and the residents seemed to be enjoying it. I'm sure your loved ones will be very well cared for here.

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Review from Sue M (Friend of Resident) published on 23 July 2018 Submitted via Website
Overall Experience

Wilhelmina House provides a clean, calm, comfortable and caring home environment for its residents. There's plenty of space and light, good facilities, a lovely garden and well-planned activities. On each of my visits there, I found the staff to be very kind and helpful - and working well as a team. The residents also seemed to be happy and content. The food is good and refreshments are provided between meals. I attended a summer garden party event there which was very well organized and great fun, with live music, a magician and raffle prizes. I would highly recommend this care home.

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Review from Hazel A (Respite Resident) published on 23 July 2018 Submitted via Postal Card
Overall Experience
I discovered this 'truly amazing' residential/care home last year - searching online for three weeks residential respite care following a total hip replacement.
So impressed, I had no hesitation in looking another respite stay nine months later, following a total knee replacement.
The surroundings are light/open with lovely gardens.

Carers are pleasant/helpful and dedicated. Daily stimulating activities all day if required and bucketloads of TLC!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 March 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

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Meet the Team (1)

Magdalena Kuffel
Magdalena KuffelJob Title:Home ManagerJoined: 2018

I have always had a passion for working with older people as I believe I can contribute and make a meaningful difference in their lives.

I started as a Care Assistant and I was supported to progress my career to Home Manager. Wilhelmina House, residents and staff alike are like a family to me.

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