Wilhelmina House

21 Park Hill Rise, Croydon CR0 5JF
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9.8 76 Reviews
  • Wilhelmina House, Croydon
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Care Provided by Wilhelmina House

Type of Service

    Residential Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Magdalena Kuffel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (26)
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Wilhelmina House Reviews (76)

9.8

Wilhelmina House has a Review Score of 9.8 (9.832) out of 10, based on 28 reviews in the last 2 years.
Over all time Wilhelmina House has 76 reviews.

Overall Experience
  • 71
  • 5
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Date Published
  • 76
  • 11
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  • 28
  • 48
Reviewer Connection to Wilhelmina House
  • 23
  • 10
  • 9
  • 6
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  • 4
  • 3
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  • 1
  • 1
  • 1
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Total of 76, showing 61-76
Review from Terence P (Day Care) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of a previous resident of Wilhelmina House who has moved to a home with more nursing care. I still visit Wilhelmina House once or twice a week and join in the excellent activities provided by the activities manager. The comfortable house has beautiful gardens front and back. The staff
are very cheerful and caring and every day there are various activities for the residents. I can't fault Wilhelmina House, the food, rooms, activities, facilities and staff are excellent.
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Review from G F (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On each occasion, over the last year when I have visited my Mother, the staff have always been helpful and friendly. The home is always very clean and tidy and foremost my Mother and all the residents I have met have all been very cheerful.
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Review from H W (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been a resident for the last three years and before that, visiting for the day or respite. As a family, we have been very impressed with the staff, their care and support. Any concerns have been addressed promptly and we share this with our friends and local community quite frequently.
My Mum frequently says how happy she is at Wilhelmina and how much she enjoys being a resident.
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Review from Elizabeth H (Friend of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit. My friend is very happy here apart from a few issues with food. I am always made most welcome and staff have gone out of their way to make me tea/coffee etc.
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Review from Rosemary P (Friend of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love visiting our friend in this home. The care he receives is perfectly judged for him and he is happy.
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Review from M K (Friend of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent atmosphere delightful surroundings. The care shown was exemplary. Residents and visitors felt part of the 'Whitgift' family.
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Review from S B (Son-in-law of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Apart from the very high standard of the building, facilities and setting and organisation, it is the quality of the staff and the very high level of care for all the residents that stands out. As a visitor, I have always been warmly welcomed and I have been highly impressed by - and grateful for -
the way in which they have cared for my mother in law and enabled her to live her final years with as much dignity as possible.
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Review from Liz M (Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, comfortable home from home. Beautiful grounds and modern well maintained building. Staff are extremely helpful.
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Review from J N (Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a daycare service user at Wilhelmina House and have been for over four years. It is so warm and friendly and very welcoming to me. A lovely atmosphere every time I go. The new refurbishments are amazing too.
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Review from Jacqueline F (Granddaughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wilhelmina House provides a warm, comfortable, secure home to my grandmother. The staff are all friendly, approachable and highly professional. I am confident that my grandmother is happy and being cared for to the highest standard. I always feel welcome and have complete peace of mind that my grandmother
is in the best place.
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Review from Georgina D (Friend of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, a great friendly feel to the home, clean.
Staff always helpful and cheerful, also office and management the same.
I was so sad to move my friend due to needing special care.
If ever I need a care home I would love to go to Wilhelmina House for their care and love that is given to residents
and family.
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Review from John P (Regular Volunteer) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to visit a neighbour who lived alone but broke her hip a few years ago and became a resident of Wilhelmina House. Later she moved to another home as she needed more nursing care.


I visit Wilhelmina House usually once a week and help if needed and join in the activities which are many.


The

house is very comfortable with a beautiful extensive garden where the residents can sit out in the summer. There are a variety of activities for the residents provided by an excellent activities manager which includes visits and entertainment.


The staff are wonderful, caring and cheerful and the whole ethos of the house is the happiness of the residents.

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Review from Patricia H (Daughter-in-law of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers work hard to maintain a good atmosphere. They are respectful and friendly.


Activities provided daily, good food, and good furnishings and décor.

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Review from Marcus A (Son of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall this is a well run and excellent residential care home. The care staff are great with residents and visitors and always appear cheerful. My mother and all our family feel she is well cared for. Mum occasionally gets unwanted (but not unfriendly) visits from a confused resident, which needs to
be monitored. Excellent social activities, some of which Mum enjoys. A very good move for her!
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Review from J W (Friend of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, lovely garden. Food was excellent. The day I visited the residents were enjoying the activity exercise.
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Review from John S (Cousin of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has lived here for five years and in all that time she has been treated very well as my assessment of the ratings show.
The home represents extremely good value for money and the staff and management are extremely welcoming and friendly.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Wilhelmina House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Wilhelmina House is calculated as follows: ( (282 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 333 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilhelmina House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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