Barleycroft Care Home

Spring Gardens, Romford RM7 9LD
Review Us
8.7 53 Reviews
  • Barleycroft Care Home, Romford
Barleycroft Care Home takes pride in a service that focuses on great care. The experienced and team of nurses, carers and support staff work to deliver care that is tailored to your loved ones needs, and that promotes independence, wellbeing and self-worth. It truly is a home that residents can call their own.

The home is conveniently located in a residential area of Spring Gardens in Romford, Essex, close to local shops and amenities and has excellent access to road, rail and bus links into and around London.

The home offers a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon, and with the well-being team providing a varied daily social and activity programme for your loved ones to enjoy, helping them to build friendships and share new experiences.

At Barleycroft Care Home, the team are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, a place your loved ones can call home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • Self-Funded Nursing Care: £1300 – £1600
  • Self-Funded Nursing Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1600

These prices are only a guideline, please contact Barleycroft Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Stephen George Bennett (General Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Referrals, CCG, Local Authorities, Private
  • Ages 58+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times. Please contact the service to ascertain times

Parking

  • Parking is available on site but please speak to a member of staff team to register vehicle upon arrival

Barleycroft Care Home Reviews (53)

Total of 53, showing 1-20
8.7

Barleycroft Care Home has a Review Score of 8.7 (8.682) out of 10, based on 15 reviews in the last 2 years. Over all time Barleycroft Care Home has 53 reviews.

Overall Experience

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Date Published

53
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Review from Janet N (Sister of Resident) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother has been in home I feel he is a lot safer having 24hr care. Did have a few issues at start with clothing going missing even though it was labled but that has been ok lately. I find all the staff very welcoming when you first walk in front door it all looks very clean, and dinnertime
always smells lovely and looks very nice have been to functions and there fetes VE Day even singalong been most enjoyable on all times. Staff work hard but always have time when you need a word with them.

Reply from Lynn Grafham, Regional Director at Barleycroft Care Home

Many thanks for taking the time to leave us a review and I am pleased that the initial issues have been resolved. We pride ourselves on a clean, lively environment ensuring our residents can live life to the full.

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Review from R B (Granddaughter of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming staff, very patient and understanding seem to genuinely care about all residents. It's a safe and homely environment. Leave there feeling happy knowing my nan is safe and being looked after

Reply from Lynn Grafham, Regional Director at Barleycroft Care Home

Many thanks for taking the time to leave us a review and we are delighted that you have found our Home and staff so welcoming and friendly. We strive to give our residents that homely feel and touch and I am delighted that this is reflected in your feedback.

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Review from S L (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We all know it's difficult putting Parents in a home!
A. Everything I asked for was done in record speed, staff so very polite.
B. IT SMELLS BEAUTIFUL...not bolied cabbage and wee. So hat's off to All Staff.
C. Parents can refuse being cared for, getting everyone on side can be tricky.
D. For us
as children it is a big sigh of relief.
E. I visited today, I had issues and concerns as we worry! No more....little concerned about what we can supply and what they do, one telephone call will sort that tomorrow.
F. Extremely amiable, kind staff

Reply from Lynn Grafham, Regional Director at Barleycroft Care Home

Thankyou so much for leaving us a review and we are delighted that a difficult time and decision has been made as simple and smooth as possible for you. Please do keep letting us know of any questions and we will continue to put your mind at rest.

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Review from Michael B (Son of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has had over the last 2 years, her general health and wellbeing has improved. The staff have been exceptionally helpful and I am indebted to them.

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Review from P R (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother by the staff is exceptional. They treat my mother with love and empathy in what is sometimes a challenging environment. They listen to any concerns or worries that I express in relation to my mother's health and well-being and go the extra mile to help.

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Review from Ian M (Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here for seven months, I have found that I feel better in myself. Staff have helped me to bring my sanity back. I feel that once I have a prosthetic leg, I will be good to go home. The new manager is very understanding and helpful. She is one of the only people in charge I have found it's
easy to talk to.

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

Thank you for your wonderful review of our home, it means a lot for us and it is our pleasure to care for you. I will be sure to share your positive feedback with the team.

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Review from Paul L (Resident) assisted by family/friend published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I find the care received has been fair to good.
The management team find care easy to get on with, polite and helpful.

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

Thank you for your lovely words, it means a lot for us. It is a pleasure to have you living with us here. I will be sure to share your comments with all our team.

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Review from A I (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My amazing mum has been a resident here for the last 11 years.
We have a great team of nurses, carers and managers.
I visit Mum daily and participate in her care, and they work as a team with me!
I have no issues with the home, and to be honest, some carers are incredible!
Mum being here has enabled
me to continue working and get quality time with Mum as well. Food is always good with great choices and when Mum was eating solid food, I used to join her for a lovely Sunday roast lunch! And for only £1.00!
Mum is 97 now and on a puree diet, but they cater for her with no problem!

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

Thank you for your wonderful review of our home; it means a lot to us. I will share your lovely feedback with all our team. It is our pleasure to care for your mum and to have you here as part of our big family.

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Review from Julie W (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you really care about your loved ones please do not send them here, my mum was a resident there for a few weeks and I can honestly say, that the home was filthy dirty, you wipe your feet on the way out.
They had mice in residents' rooms, the food was like slop and the majority of the staff were
rude, the residents were not properly cared for, minimal activities, residents spent most of the time in their rooms like prisoners.
Even Social Services were aware of the mice being in the home back in October 2023.
I am so glad I moved my mum out of here.

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

I am sorry to hear you had a negative experience with our home, September 2023. Since then, we have a new management team in place that have implemented positive changes in the home. In October 2023 we have applied many prevention and improvement measures to resolve this problem that was due to major building works surrounding Barleycroft which resulted in underground nests being disturbed also impacting the local community. We have a positive dining experience with fresh food prepared daily by our chefs who cater for individual specific dietary requirements. Recently been inspected by EHO maintaining the 5*rating as well as IPC achieving 93% which indicates very good hygiene achievement across the home. We have a good diverse care team at Barleycroft who are consistent and therefore ensure high standards of care to all our residents. All our activities planner is made with our residents taking into consideration everyone's wishes and medical condition. I hope Mum settled well in the new home.

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Review from Antony C (Son of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always helpful and friendly towards my father and family.

Reply from Sarah Willitts, Regional Manager at Barleycroft Care Home

Thank you so much for a lovely review. We will share this with our team.

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Review from H F (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Barleycroft Care Home from hospital after spending several weeks at hospital. She was quite distressed as the new home was all so different to what she knew. Mum seems to have settled in well. The staff have been kind, caring and supportive in helping make Mum's next part of her journey
with dementia and less mobility.

Reply from Fiona White, Regional Director at Barleycroft Care Home

Thank you for taking the time to write a lovely review and we are so pleased to hear that your mother has settled in so well. The team appreciate all feedback as they are committed to going above and beyond for our residents which is very much appreciated.

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Review from J S (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father went to Barleycrofts from hospital after having a stroke. When we got to his room, the bathroom light was not working. It remained like this for a week without anything being done. We raised this with staff and also with management. When I asked how my Dad could use the bathroom at night,
I was told my Dad could use a torch or a member of staff could use the light on their mobile phone. The lounge contained mice. There were mouse droppings at the back of the chairs in the lounge. At various times, I saw up to 5 mice running around the lounge. At dinning time, food was often left on the floor for over an hour and there were puddles of liquid left on the floor which were not dealt with. It was a slip risk. The food was mediocre - an example of one dinner was sausage rolls, some salmon and a sandwich! I discharged my Dad after a week as I felt he was unsafe here with the bathroom and also with liquid on the floors. I would not recommend this home to anyone.

Reply from Fiona White, Regional Director at Barleycroft Care Home

Thank you for bringing this to our attention. We are sorry to hear that your father's experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned away by yourselves. Staff will always prioritise residents after mealtimes & return to clean the dining area after. We apologise if this misunderstanding caused offence. We have not received any recent complaints in relation to food. If the menu is not to a resident's taste, separate meals can be prepared on request. The home has well-earned 5* EHO rating. Rentokil specialist sensors are within the building to prevent mice indicating the problem has been resolved. Our team work very hard to keep the home clean & deliver a high standard of care. Once again, I am very sorry the experience did not meet your expectations, we apologise & I hope your father has settled in well to his new home.

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Review from J H (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you care about your loved ones please think long and hard about sending them here! Cleanliness is non-existent with crumbs/food often on the floor from days before. Spilt drink and water on the floor in communal areas are a slip hazard for the elderly and visitors. Furry friends in the shape of mice
running around in the lounge area, no doubt due to the cleanliness of the place and I am not just talking about one! Reported on two separate visits but still remains the same with the response it will be looked into. I left a dirty towel on the bathroom floor in the room of my relative and that was still present after 2 days. The sooner I can get my loved one out the better and give him back some of his dignity. Expecting a 81-year-old man recovering from a stroke to use a phone torch in the toilet for days on end due to a broken light! The place is drab and depressing.

Reply from Fiona White, Regional Director at Barleycroft Care Home

Thank you for bringing this to our attention. We are sorry to hear that your fathers experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned away by yourselves. Staff will always prioritise residents after mealtimes & return to clean the dining area after. We apologise if this misunderstanding caused offence. We have not received any recent complaints in relation to food. If the menu is not to a resident's taste, separate meals can be prepared on request. The home has well-earned 5* EHO rating. Rentokil specialist sensors are within the building to prevent mice, indicating the problem has been resolved. Our team work very hard to keep the home clean & deliver a high standard of care. Once again, I am very sorry the experience did not meet your expectations, we apologise & I hope your father has settled in well to his new home.

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Review from L R (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly and do all they can in what can be difficult circumstances. Residents are treated with respect and are monitored carefully. They don't force anyone to do anything they don't want to. I know my mum is safe and well looked after.

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Review from Paul B (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On exiting the lift we could unmistakenly hear my mum in full voice, singing the Christmas songs playing out on the TV in the day room.
The staff are very attentive, always greet us with a smile and I feel they are looking after my mother well.
Thank you all for your hard work, it certainly doesn't
go unnoticed by us.

Reply from Nicolas Kee Mew, Manager at Barleycroft Care Home

Thank you for the feedback, Paul. I will share this with the team.

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Review from Lynn S (Friend of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend has been in your care, I can't fault the way she has been cared for and looked after. She is clean, fed and watered and safe. Although she wants to go home, it is not allowed, she is in the best place.

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Review from Natalee L (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had some issues with the turnover of staff and also the food given to Mum. The staff have been very open to listening to our concerns and addressing them. Overall I am happy with the way our issues have been addressed.
Regular changes of Mum are now excellent, friendliness of staff has improved
a great deal. The overall atmosphere when visiting has improved too.

Reply from Louis Rouxelin, Manager at Barleycroft Care Home

Dear Natalee, I am glad you are pleased with the outcome. We are encouraging other relatives to come and discuss any concerns they may have with us so that we can improve our service. Many thanks.

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Review from P S (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home. Staff are helpful. Food looks good. Rooms are kept clean.

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Review from J R (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barleycroft Care Home is a very nice care home. The staff are amazing and the management are the same. Nothing is ever a problem and our dad has always been well looked after here.
Thank you to all the management and staff.

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Review from Kim R (Granddaughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in this care home after being moved from one close by. This is by far the best one I've visited. The staff are so caring and supportive. The home manager is very welcoming also. My nan is so happy here and I am also knowing she’s being taken care of with love.

Reply from Louis Rouxelin, Manager at Barleycroft Care Home

Dear Kim,
Your comments will be shared with the staff so that they are aware that their efforts and person-centred approach to our residents are appreciated. We value your feedback as we work to improve our care delivery service.

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Current Review Score: 8.7 (8.682)

Overview of Review Score

The Review Score of 8.7 (8.682) out of 10 for Barleycroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.932 for Barleycroft Care Home is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) + (27 Very Poors x 1) ) ÷ 176 Ratings = 3.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Barleycroft Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 01 Aug 2025

Residential, nursing and dementia beds available

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Awards / Recognitions (6)

Meet the Team (1)

Eleni

Eleni

Job Title: Head Chef

Joined: 2015

Eleni has been our head chef at Barleycroft since we opened.


Eleni is originally from Cyprus and lived in England for 36 years. She has been with us for 18 years.


Eleni said she has a passion for healthy eating providing a healthy balanced diet nutrition and keeping fit.


“We started ready meals with Apetito and I was not very keen to serve ready-made meals to the residents. Slowly, slowly we started with one meal created from scratch per week which was a roast dinner.


We now serve four weekly menus prepared from scratch.
I like chatting with the residents and getting their feedback about the meals.

After a long tiring day, it is good to hear positive comments about the meals from residents

Frequently Asked Questions about Barleycroft Care Home

What types of Care is Barleycroft Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barleycroft Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Barleycroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barleycroft Care Home to the centre of Romford?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barleycroft Care Home to verify any information. View our terms and conditions. Barleycroft Care Home has an Enhanced Service - more info.