Barleycroft Care Home

Spring Gardens, Romford RM7 9LD
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9.2 63 Reviews
  • Barleycroft Care Home, Romford
Barleycroft Care Home takes pride in a service that focuses on great care. The experienced and team of nurses, carers and support staff work to deliver care that is tailored to your loved ones needs, and that promotes independence, wellbeing and self-worth. It truly is a home that residents can call their own.

The home is conveniently located in a residential area of Spring Gardens in Romford, Essex, close to local shops and amenities and has excellent access to road, rail and bus links into and around London.

The home offers a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon, and with the well-being team providing a varied daily social and activity programme for your loved ones to enjoy, helping them to build friendships and share new experiences.

At Barleycroft Care Home, the team are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, a place your loved ones can call home.
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Care Provided by Barleycroft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1650
  • Self-Funded Residential Dementia Care: £1350 – £1750
  • Self-Funded Nursing Care: £1350 – £1750
  • Self-Funded Nursing Dementia Care: £1350 – £1750
  • RESPITE Self-Funded Residential Care: £1250 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1750
  • RESPITE Self-Funded Nursing Care: £1350 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1750

These prices are only a guideline, please contact Barleycroft Care Home to find out the exact price for your requirements.

Contact Barleycroft Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barleycroft Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Stephen George Bennett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 58+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times. Please contact the service to ascertain times

Parking

  • Parking is available on site but please speak to a member of staff team to register vehicle upon arrival

Barleycroft Care Home Reviews (63)

9.2

Barleycroft Care Home has a Review Score of 9.2 (9.186) out of 10, based on 25 reviews in the last 2 years.
Over all time Barleycroft Care Home has 63 reviews.

Overall Experience
  • 30
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  • 6
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Date Published
  • 63
  • 15
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Reviewer Connection to Barleycroft Care Home
  • 22
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Total of 63, showing 21-40
Review from H F (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to Barleycroft Care Home from hospital after spending several weeks at hospital. She was quite distressed as the new home was all so different to what she knew. Mum seems to have settled in well. The staff have been kind, caring and supportive in helping make Mum's next part of her journey
with dementia and less mobility.
Reply from Fiona White, Regional Director at Barleycroft Care Home
Thank you for taking the time to write a lovely review and we are so pleased to hear that your mother has settled in so well. The team appreciate all feedback as they are committed to going above and…read more
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Review from J S (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father went to Barleycrofts from hospital after having a stroke. When we got to his room, the bathroom light was not working. It remained like this for a week without anything being done. We raised this with staff and also with management. When I asked how my Dad could use the bathroom at night,
I was told my Dad could use a torch or a member of staff could use the light on their mobile phone. The lounge contained mice. There were mouse droppings at the back of the chairs in the lounge. At various times, I saw up to 5 mice running around the lounge. At dinning time, food was often left on the floor for over an hour and there were puddles of liquid left on the floor which were not dealt with. It was a slip risk. The food was mediocre - an example of one dinner was sausage rolls, some salmon and a sandwich! I discharged my Dad after a week as I felt he was unsafe here with the bathroom and also with liquid on the floors. I would not recommend this home to anyone.
Reply from Fiona White, Regional Director at Barleycroft Care Home
Thank you for bringing this to our attention. We are sorry to hear that your father's experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were…read more
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Review from J H (Son of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you care about your loved ones please think long and hard about sending them here! Cleanliness is non-existent with crumbs/food often on the floor from days before. Spilt drink and water on the floor in communal areas are a slip hazard for the elderly and visitors. Furry friends in the shape of mice
running around in the lounge area, no doubt due to the cleanliness of the place and I am not just talking about one! Reported on two separate visits but still remains the same with the response it will be looked into. I left a dirty towel on the bathroom floor in the room of my relative and that was still present after 2 days. The sooner I can get my loved one out the better and give him back some of his dignity. Expecting a 81-year-old man recovering from a stroke to use a phone torch in the toilet for days on end due to a broken light! The place is drab and depressing.
Reply from Fiona White, Regional Director at Barleycroft Care Home
Thank you for bringing this to our attention. We are sorry to hear that your fathers experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware…read more
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Review from L R (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are very friendly and do all they can in what can be difficult circumstances. Residents are treated with respect and are monitored carefully. They don't force anyone to do anything they don't want to. I know my mum is safe and well looked after.
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Review from Paul B (Son of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On exiting the lift we could unmistakenly hear my mum in full voice, singing the Christmas songs playing out on the TV in the day room.
The staff are very attentive, always greet us with a smile and I feel they are looking after my mother well.
Thank you all for your hard work, it certainly doesn't
go unnoticed by us.
Reply from Nicolas Kee Mew, Manager at Barleycroft Care Home
Thank you for the feedback, Paul. I will share this with the team.
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Review from Lynn S (Friend of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend has been in your care, I can't fault the way she has been cared for and looked after. She is clean, fed and watered and safe. Although she wants to go home, it is not allowed, she is in the best place.
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Review from Natalee L (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had some issues with the turnover of staff and also the food given to Mum. The staff have been very open to listening to our concerns and addressing them. Overall I am happy with the way our issues have been addressed.
Regular changes of Mum are now excellent, friendliness of staff has improved
a great deal. The overall atmosphere when visiting has improved too.
Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Natalee, I am glad you are pleased with the outcome. We are encouraging other relatives to come and discuss any concerns they may have with us so that we can improve our service. Many thanks.
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Review from P S (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care home. Staff are helpful. Food looks good. Rooms are kept clean.
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Review from J R (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barleycroft Care Home is a very nice care home. The staff are amazing and the management are the same. Nothing is ever a problem and our dad has always been well looked after here.
Thank you to all the management and staff.
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Review from Kim R (Granddaughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is in this care home after being moved from one close by. This is by far the best one I've visited. The staff are so caring and supportive. The home manager is very welcoming also. My nan is so happy here and I am also knowing she’s being taken care of with love.
Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Kim,
Your comments will be shared with the staff so that they are aware that their efforts and person-centred approach to our residents are appreciated. We value your feedback as we work to…read more
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Review from Sylvia D (Friend of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have visited my friend on different days of the week. I tried to be open-minded about the service and the high demands of what is involved with caring for individuals. I feel my friend's personal care lacks attention to her needs and dignity. On occasion, her hair has not been washed or combed or
smells clean. I have never seen her teeth in, they have been in the bathroom since she arrived at Barleycroft Care Home. I know this is correct by the unflattering photo on her door. My friend constantly complains that when she is bathed the staff use the same cloth to wash her body then her face. This comes under the policy of respect and dignity, regarding hygiene and personal care. I find each time that I visit the room is full of bedding on the chairs and floor and pillows on top of cupboards that can fall on top of her. Health and safety.
Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Sylvia,
I am very sorry that you feel we have not maintained our high standards of care when visiting your friend. We always try to immediately address any concerns brought to our attention and…read more
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Review from J B (Friend of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
(4-7-22) I had an excellent day at the fete. That was due to the carers and volunteers who worked tirelessly to ensure everybody enjoyed themselves. They were outstanding.
Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home
It is great to hear that the fete was excellent and that you enjoyed it. Thank you for recognising all the hard work and effort by the staff and volunteers in making sure everyone enjoyed themselves.…read more
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Review from L M (Daughter of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mum on Sunday 1st May 2022.
She looked so well and so happy. It’s so lovely for her to have the company of the other service users there. The staff team are absolutely lovely mum said she was so happy there which was so wonderful to hear, as my brother and I really love our mum.
So
to everyone at Barley Croft Care, thank you so much.
Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home
Dear Laraine, thank you for taking the time to share such lovely positive comments about our staff at Barleycroft and that your mum is happy living there. Your comments are really appreciated; thank…read more
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Review from Shaun A (Son of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for what you all did for my dad - much appreciated and love you all. At this sad time please take care - it's a sad time, you all looked after my dad very well and I love you all for that. Please take care, everyone. See you soon.
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Review from Ann D (Niece of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
The place is drab and depressing.
I visited weekly before the lockdown and never saw any social activity whatsoever.
Very difficult to find a staff member.
I have been trying for two weeks to contact home to ask about a residents welfare.
The phone has either rung out or I have been told someone
would get back to me. No one ever has. I have visited many residential homes, this is, without doubt, the worst.
Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home
Dear Ann, thank you for your comments. Please be reassured that your concerns will be investigated and any actions needed to improve the service will be taken. I will contact you to discuss further.
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Review from G C (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring home. Staff excellent. Facilities are good, food good. Rooms are of a good size, ensuite too. We were able to decorate/set the room out so it seemed like home to my Father. Thank you.
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Review from F H (Daughter-in-law of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff do a great job and are caring. The nurses in charge are very good, helpful and committed. The cleanliness could be better and we need more staff and more activities.
Changes have been made very recently for the benefit of the residents, which is really good.
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Review from Pamela S (Wife of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Barleycroft staff very helpful and caring and the place very clean and comfortable for the residents. The food always looks appetising and tasty.
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Review from Angela L (Resident) assisted by family/friend published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident of Barleycroft for three years and I am pleased with the way I have been looked after. My personal care has been very good and the carers are very good.
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Review from Surinder D (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum was happy to see us, she was watching TV and seems to have settled into her routine.
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Current Review Score: 9.2 (9.186)

Overview of Review Score

The Review Score of 9.2 (9.186) out of 10 for Barleycroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.186 for Barleycroft Care Home is calculated as follows: ( (173 Excellents x 5) + (61 Goods x 4) + (31 Satisfactorys x 3) + (3 Poors x 2) + (27 Very Poors x 1) ) ÷ 295 Ratings = 4.186
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barleycroft Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Eleni

Eleni

Job Title: Head Chef Joined: 2015

Eleni has been our head chef at Barleycroft since we opened.


Eleni is originally from Cyprus and lived in England for 36 years. She has been with us for 18 years.


Eleni said she has a passion for healthy eating providing a healthy balanced diet nutrition and keeping fit.


“We started ready meals with Apetito and I was not very keen to serve ready-made meals to the residents. Slowly, slowly we started with one meal created from scratch per week which was a roast dinner.


We now serve four weekly menus prepared from scratch.
I like chatting with the residents and getting their feedback about the meals.

After a long tiring day, it is good to hear positive comments about the meals from residents

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barleycroft Care Home to verify any information. View our terms and conditions. Barleycroft Care Home has an Enhanced Service - more info.