Barleycroft Care Home

Spring Gardens, Romford RM7 9LD
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8.7 53 Reviews
  • Barleycroft Care Home, Romford
Barleycroft Care Home takes pride in a service that focuses on great care. The experienced and team of nurses, carers and support staff work to deliver care that is tailored to your loved ones needs, and that promotes independence, wellbeing and self-worth. It truly is a home that residents can call their own.

The home is conveniently located in a residential area of Spring Gardens in Romford, Essex, close to local shops and amenities and has excellent access to road, rail and bus links into and around London.

The home offers a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon, and with the well-being team providing a varied daily social and activity programme for your loved ones to enjoy, helping them to build friendships and share new experiences.

At Barleycroft Care Home, the team are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, a place your loved ones can call home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • Self-Funded Nursing Care: £1300 – £1600
  • Self-Funded Nursing Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1600

These prices are only a guideline, please contact Barleycroft Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Stephen George Bennett (General Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Referrals, CCG, Local Authorities, Private
  • Ages 58+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times. Please contact the service to ascertain times

Parking

  • Parking is available on site but please speak to a member of staff team to register vehicle upon arrival

Barleycroft Care Home Reviews (53)

Total of 53, showing 21-40
8.7

Barleycroft Care Home has a Review Score of 8.7 (8.682) out of 10, based on 15 reviews in the last 2 years. Over all time Barleycroft Care Home has 53 reviews.

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Date Published

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Review from Sylvia D (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have visited my friend on different days of the week. I tried to be open-minded about the service and the high demands of what is involved with caring for individuals. I feel my friend's personal care lacks attention to her needs and dignity. On occasion, her hair has not been washed or combed or
smells clean. I have never seen her teeth in, they have been in the bathroom since she arrived at Barleycroft Care Home. I know this is correct by the unflattering photo on her door. My friend constantly complains that when she is bathed the staff use the same cloth to wash her body then her face. This comes under the policy of respect and dignity, regarding hygiene and personal care. I find each time that I visit the room is full of bedding on the chairs and floor and pillows on top of cupboards that can fall on top of her. Health and safety.

Reply from Louis Rouxelin, Manager at Barleycroft Care Home

Dear Sylvia,
I am very sorry that you feel we have not maintained our high standards of care when visiting your friend. We always try to immediately address any concerns brought to our attention and make every effort to resolve them as soon as we are made aware. Please do come in and see us on your next visit so we can let you know what actions we have taken.

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Review from J B (Friend of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

(4-7-22) I had an excellent day at the fete. That was due to the carers and volunteers who worked tirelessly to ensure everybody enjoyed themselves. They were outstanding.

Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home

It is great to hear that the fete was excellent and that you enjoyed it. Thank you for recognising all the hard work and effort by the staff and volunteers in making sure everyone enjoyed themselves. Lovely to receive your positive comments, which mean a lot to the staff team at Barleycroft.
Thank you.

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Review from L M (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum on Sunday 1st May 2022.
She looked so well and so happy. It’s so lovely for her to have the company of the other service users there. The staff team are absolutely lovely mum said she was so happy there which was so wonderful to hear, as my brother and I really love our mum.
So
to everyone at Barley Croft Care, thank you so much.

Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home

Dear Laraine, thank you for taking the time to share such lovely positive comments about our staff at Barleycroft and that your mum is happy living there. Your comments are really appreciated; thank you.

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Review from Shaun A (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for what you all did for my dad - much appreciated and love you all. At this sad time please take care - it's a sad time, you all looked after my dad very well and I love you all for that. Please take care, everyone. See you soon.

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Review from Ann D (Niece of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The place is drab and depressing.
I visited weekly before the lockdown and never saw any social activity whatsoever.
Very difficult to find a staff member.
I have been trying for two weeks to contact home to ask about a residents welfare.
The phone has either rung out or I have been told someone
would get back to me. No one ever has. I have visited many residential homes, this is, without doubt, the worst.

Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home

Dear Ann, thank you for your comments. Please be reassured that your concerns will be investigated and any actions needed to improve the service will be taken. I will contact you to discuss further.

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Review from G C (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring home. Staff excellent. Facilities are good, food good. Rooms are of a good size, ensuite too. We were able to decorate/set the room out so it seemed like home to my Father. Thank you.

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Review from F H (Daughter-in-law of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff do a great job and are caring. The nurses in charge are very good, helpful and committed. The cleanliness could be better and we need more staff and more activities.
Changes have been made very recently for the benefit of the residents, which is really good.

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Review from Pamela S (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Barleycroft staff very helpful and caring and the place very clean and comfortable for the residents. The food always looks appetising and tasty.

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Review from Angela L (Resident) assisted by family/friend published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of Barleycroft for three years and I am pleased with the way I have been looked after. My personal care has been very good and the carers are very good.

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Review from Surinder D (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was happy to see us, she was watching TV and seems to have settled into her routine.

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Review from S O (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for nearly eight years. She is cared for well and is in the latter stages of dementia. We have had a lot of management changes over the years but the current team seems to be good. The staff are excellent. Mum is bedbound completely so does not do activities.

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Review from C L (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and nursing staff are pleasant and helpful. They do a great job.

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Review from Antony S (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the excellent care my dad has received in the lat two years since he's been at Barleycroft.
All the staff are fantastic and it's a pleasure to visit.

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Review from B L (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Barleycroft Care Home for 3 years. She has been very well looked after and I am very satisfied with her care.

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Review from Tony G (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would say my mum is looked after well. I have no other care homes to compare Barleycroft to but in my opinion, it is run fairly well and any suggestions we make are certainly looked into and the staff are generally always helpful.

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Review from D L (Son of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home is seriously lacking staff. My mother usually waits 5-6 hours in between personal care. There are no real activities that cater for the residents. The meals are all the same, very little variety. Some of the carers are very good, others are only there to get a pay cheque! There is no
help gaining services through the GP like they say, trying to deal with the NHS. The home sometimes smells of urine etc. If I had a choice I would not have my mother here. It is due another inspection by the CQC.

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Review from Paul C (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the home in May 2018 as unable to care for herself with help of 4 times daily carers, she started as respite and after 10 days was accepted as a permanent resident (self-funding).
The home is much better than expected and all the staff very nice and pleasant.
Rooms ensuite and very
clean. Food standard is excellent. The carers/nurses are excellent and not only attend all my mum's needs, very friendly and talking and nothing is too much trouble.

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Review from Maureen W (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Barleycroft in May and since that time, she has been looked after with nothing but care and kindness. Although her mobility is still poor, her general health seems to have improved by good food and medication being given regularly.
Although at times she can be rude and cantankerous,
the staff always treat her with patience and kindness. My only grouse is I think the gardens and grounds could be tended more regularly and in need of some TLC.

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Review from Helena B (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is that I find the home very nice, staff very pleasant but sometimes things take a bit too long to get done! The food is a bit repetitive. Too many baked beans!

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Review from A H (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied with the care my dad receives, my only concern is it takes time to get him out of bed when asked. It also appears that the staff here are overworked too much. Also when dad has an outside appointment the staff need to let us know more than the day before if they want one of us
to go with him.

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Current Review Score: 8.7 (8.682)

Overview of Review Score

The Review Score of 8.7 (8.682) out of 10 for Barleycroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.932 for Barleycroft Care Home is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) + (27 Very Poors x 1) ) ÷ 176 Ratings = 3.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Barleycroft Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 01 Aug 2025

Residential, nursing and dementia beds available

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Awards / Recognitions (6)

Meet the Team (1)

Eleni

Eleni

Job Title: Head Chef

Joined: 2015

Eleni has been our head chef at Barleycroft since we opened.


Eleni is originally from Cyprus and lived in England for 36 years. She has been with us for 18 years.


Eleni said she has a passion for healthy eating providing a healthy balanced diet nutrition and keeping fit.


“We started ready meals with Apetito and I was not very keen to serve ready-made meals to the residents. Slowly, slowly we started with one meal created from scratch per week which was a roast dinner.


We now serve four weekly menus prepared from scratch.
I like chatting with the residents and getting their feedback about the meals.

After a long tiring day, it is good to hear positive comments about the meals from residents

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