Barleycroft Care Home

Spring Gardens, Romford RM7 9LD
Review Us
9.4 81 Reviews
  • Barleycroft Care Home, Romford
Barleycroft Care Home takes pride in a service that focuses on great care. The experienced and team of nurses, carers and support staff work to deliver care that is tailored to your loved ones needs, and that promotes independence, wellbeing and self-worth. It truly is a home that residents can call their own.

The home is conveniently located in a residential area of Spring Gardens in Romford, Essex, close to local shops and amenities and has excellent access to road, rail and bus links into and around London.

The home offers a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon, and with the well-being team providing a varied daily social and activity programme for your loved ones to enjoy, helping them to build friendships and share new experiences.

At Barleycroft Care Home, the team are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, a place your loved ones can call home.
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Care Provided by Barleycroft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1650
  • Self-Funded Residential Dementia Care: £1350 – £1750
  • Self-Funded Nursing Care: £1350 – £1750
  • Self-Funded Nursing Dementia Care: £1350 – £1750
  • RESPITE Self-Funded Residential Care: £1250 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1750
  • RESPITE Self-Funded Nursing Care: £1350 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1750

These prices are only a guideline, please contact Barleycroft Care Home to find out the exact price for your requirements.

Contact Barleycroft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barleycroft Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stephen Bennett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 58+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times. Please contact the service to ascertain times

Parking

  • Parking is available on site but please speak to a member of staff team to register vehicle upon arrival

Barleycroft Care Home Reviews (81)

9.4

Barleycroft Care Home has a Review Score of 9.4 (9.388) out of 10, based on 41 reviews in the last 2 years.
Over all time Barleycroft Care Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barleycroft Care Home
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Total of 81, showing 21-40
Review from Pam S (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a friendly welcome in the care home from reception, to staff. The place always smells fresh and clean, and the grounds are well maintained.
There always seems to be lots going on for the residents.
Reply from Kayomi Carter, Interim Manager at Barleycroft Care HomeThank you for your feedback. We're pleased to hear that the cleanliness, upkeep, and activity within the home have met your expectations. Your comments are appreciated and will be shared with the team.
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Review from P M (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was made very welcome from the 1st day.
Many thanks to all the carers/nurses on the 2nd floor, and the chefs.
All staff understanding residents needs and very patient.
Reply from Kayomi Carter, Interim Manager at Barleycroft Care HomeThank you for taking the time to share your kind feedback. We're pleased to hear your mum felt welcome from her first day with us. I'll make sure your message is passed on to the team on the second floor, as well as the chefs,they'll really appreciate it. It's always encouraging to know that our efforts to support residents with patience and understanding are recognised.It was a pleasure meeting with you, and I wish you and your family all the very best.
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Review from Fidelis B (Friend of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very exited visiting your facity, services are excellent please keep it up. My visits with the residents son was exceptional. Thank you very much and many blessings to you and the organisation.
Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeThankyou so much for taking the time to leave such positive feedback. I will ensure this is passed on to the team.
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Review from A K (Husband of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have trust in the manager who follows up on things, which we have not always had in the past with previous managers.
The general atmosphere is good the manager is very positive with a can do attitude. There is a proactive attitude from the carers on the floor - that has improved under the current
management.
I feel that my wife is well looked after. We are awaiting for the GP to refer to physio.
Reply from Stephen George Bennett, General Manager at Barleycroft Care HomeThank you for taking the time to share your feedback regarding Barleycroft care home. We value all comments from residents and families and visitors as they help us to continuously improve the care and support that we provide. Our priority is to ensure that every resident feels safe, respected, supported, and that families have confidence in the quality of care delivered.
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Review from Pat R (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout the time my mum has been at Barleycroft I have observed her being well cared for and treated with dignity and respect by the day staff. They are to be commended for he work they do in sometimes very challenging circumstances and with regard to my mum I can only say that she is cared for with
love and humour and made to feel very valued, which is so important
Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeThankyou so much for taking the time to leave us your feedback. I will ensure your commendation is passed on to the team at Barleycroft Care Home. We are all delighted that you recognise Mum's care is focused around love and smiles.
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Review from K H (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team look after my dad very well. They genuinely care and he's very happy.
Reply from Alexander Bragg, Operations Manager at Barleycroft Care HomeHiThank you so much for your positive review, the team will be very pleased to read your feedback.
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Review from J H (Granddaughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent, keep the best interests of residents in mind. They do a very difficult job really well
Possibly need more staff.
Only negatives, perhaps better maintenance of rooms missing clothes, belongings etc.
Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeIt is very kind of you to take a moment to share your thoughts on our team at Barleycroft. I apologise that you have had some issues with maintenance, this is an area we are aware of and working to improve
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Review from Janet H (Niece of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly & helpful. Always putting themselves out.
Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeThankyou so much for taking the time to leave us a review. The team at Barleycroft excel at going the extra mile for residents and families and we are delighted that you have noticed this.
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Review from Linda D (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When coming in to the home. Its a lovely place clean made to look nice. Since my mum has come in she has been well looked after any problems. the staff has been very understanding when I have needed to talk to the staff. they have comforted me when I needed it so I am very happy this is my mums home.
the management are very good and the manage is very nice person and has been very understanding helpful
Reply from Kayomi Carter, Interim Manager at Barleycroft Care HomeThank you so much for your kind words. We're very pleased to hear that you feel your mum is well looked after and that you find the home welcoming and well presented. It's especially meaningful to know that our staff have been supportive to you during difficult times. Your feedback is greatly appreciated, and we're always here if you need anything.
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Review from Cheryl R (Daughter-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the Home lovely very friendly very well kept and my mother in law is very settled here.
Family always welcomed to vist all day, can take my mother in law to our home for lunch.
Reply from Sarah Willitts, Regional Manager at Barleycroft Care HomeThank you you so much for the review - we will share this with the team.
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Review from Janet N (Sister of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my brother has been in home I feel he is a lot safer having 24hr care. Did have a few issues at start with clothing going missing even though it was labled but that has been ok lately. I find all the staff very welcoming when you first walk in front door it all looks very clean, and dinnertime
always smells lovely and looks very nice have been to functions and there fetes VE Day even singalong been most enjoyable on all times. Staff work hard but always have time when you need a word with them.
Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeMany thanks for taking the time to leave us a review and I am pleased that the initial issues have been resolved. We pride ourselves on a clean, lively environment ensuring our residents can live life to the full.
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Review from R B (Granddaughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very welcoming staff, very patient and understanding seem to genuinely care about all residents. It's a safe and homely environment. Leave there feeling happy knowing my nan is safe and being looked after
Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeMany thanks for taking the time to leave us a review and we are delighted that you have found our Home and staff so welcoming and friendly. We strive to give our residents that homely feel and touch and I am delighted that this is reflected in your feedback.
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Review from S L (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We all know it's difficult putting Parents in a home!
A. Everything I asked for was done in record speed, staff so very polite.
B. IT SMELLS BEAUTIFUL...not bolied cabbage and wee. So hat's off to All Staff.
C. Parents can refuse being cared for, getting everyone on side can be tricky.
D. For us
as children it is a big sigh of relief.
E. I visited today, I had issues and concerns as we worry! No more....little concerned about what we can supply and what they do, one telephone call will sort that tomorrow.
F. Extremely amiable, kind staff
Reply from Lynn Grafham, Regional Director at Barleycroft Care HomeThankyou so much for leaving us a review and we are delighted that a difficult time and decision has been made as simple and smooth as possible for you. Please do keep letting us know of any questions and we will continue to put your mind at rest.
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Review from Michael B (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mother has had over the last 2 years, her general health and wellbeing has improved. The staff have been exceptionally helpful and I am indebted to them.
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Review from Ian M (Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here for seven months, I have found that I feel better in myself. Staff have helped me to bring my sanity back. I feel that once I have a prosthetic leg, I will be good to go home. The new manager is very understanding and helpful. She is one of the only people in charge I have found it's
easy to talk to.
Reply from Madalina Ilie, Home Manager at Barleycroft Care HomeThank you for your wonderful review of our home, it means a lot for us and it is our pleasure to care for you. I will be sure to share your positive feedback with the team.
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Review from Paul L (Resident) assisted by family/friend published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I find the care received has been fair to good.
The management team find care easy to get on with, polite and helpful.
Reply from Madalina Ilie, Home Manager at Barleycroft Care HomeThank you for your lovely words, it means a lot for us. It is a pleasure to have you living with us here. I will be sure to share your comments with all our team.
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Review from Julie W (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you really care about your loved ones please do not send them here, my mum was a resident there for a few weeks and I can honestly say, that the home was filthy dirty, you wipe your feet on the way out.
They had mice in residents' rooms, the food was like slop and the majority of the staff were
rude, the residents were not properly cared for, minimal activities, residents spent most of the time in their rooms like prisoners.
Even Social Services were aware of the mice being in the home back in October 2023.
I am so glad I moved my mum out of here.
Reply from Madalina Ilie, Home Manager at Barleycroft Care HomeI am sorry to hear you had a negative experience with our home, September 2023. Since then, we have a new management team in place that have implemented positive changes in the home. In October 2023 we have applied many prevention and improvement measures to resolve this problem that was due to major building works surrounding Barleycroft which resulted in underground nests being disturbed also impacting the local community. We have a positive dining experience with fresh food prepared daily by our chefs who cater for individual specific dietary requirements. Recently been inspected by EHO maintaining the 5*rating as well as IPC achieving 93% which indicates very good hygiene achievement across the home. We have a good diverse care team at Barleycroft who are consistent and therefore ensure high standards of care to all our residents. All our activities planner is made with our residents taking into consideration everyone's wishes and medical condition. I hope Mum settled well in the new home.
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Review from Antony C (Son of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always helpful and friendly towards my father and family.
Reply from Sarah Willitts, Regional Manager at Barleycroft Care HomeThank you so much for a lovely review. We will share this with our team.
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Review from H F (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to Barleycroft Care Home from hospital after spending several weeks at hospital. She was quite distressed as the new home was all so different to what she knew. Mum seems to have settled in well. The staff have been kind, caring and supportive in helping make Mum's next part of her journey
with dementia and less mobility.
Reply from Fiona White, Regional Director at Barleycroft Care HomeThank you for taking the time to write a lovely review and we are so pleased to hear that your mother has settled in so well. The team appreciate all feedback as they are committed to going above and beyond for our residents which is very much appreciated.
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Review from J S (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father went to Barleycrofts from hospital after having a stroke. When we got to his room, the bathroom light was not working. It remained like this for a week without anything being done. We raised this with staff and also with management. When I asked how my Dad could use the bathroom at night,
I was told my Dad could use a torch or a member of staff could use the light on their mobile phone. The lounge contained mice. There were mouse droppings at the back of the chairs in the lounge. At various times, I saw up to 5 mice running around the lounge. At dinning time, food was often left on the floor for over an hour and there were puddles of liquid left on the floor which were not dealt with. It was a slip risk. The food was mediocre - an example of one dinner was sausage rolls, some salmon and a sandwich! I discharged my Dad after a week as I felt he was unsafe here with the bathroom and also with liquid on the floors. I would not recommend this home to anyone.
Reply from Fiona White, Regional Director at Barleycroft Care HomeThank you for bringing this to our attention. We are sorry to hear that your father's experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned away by yourselves. Staff will always prioritise residents after mealtimes & return to clean the dining area after. We apologise if this misunderstanding caused offence. We have not received any recent complaints in relation to food. If the menu is not to a resident's taste, separate meals can be prepared on request. The home has well-earned 5* EHO rating. Rentokil specialist sensors are within the building to prevent mice indicating the problem has been resolved. Our team work very hard to keep the home clean & deliver a high standard of care. Once again, I am very sorry the experience did not meet your expectations, we apologise & I hope your father has settled in well to his new home.
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Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for Barleycroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.388 for Barleycroft Care Home is calculated as follows: ( (307 Excellents x 5) + (115 Goods x 4) + (28 Satisfactorys x 3) + (4 Poors x 2) + (28 Very Poors x 1) ) ÷ 482 Ratings = 4.388
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barleycroft Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Eleni

Eleni

Job Title: Head Chef Joined: 2015

Eleni has been our head chef at Barleycroft since we opened.


Eleni is originally from Cyprus and lived in England for 36 years. She has been with us for 18 years.


Eleni said she has a passion for healthy eating, providing a healthy, balanced diet, nutrition and keeping fit.


“We started ready meals with Apetito, and I was not very keen to serve ready-made meals to the residents. Slowly, slowly, we started with one meal created from scratch per week, which was a roast dinner.


We now serve four weekly menus prepared from scratch.
I like chatting with the residents and getting their feedback about the meals.

After a long, tiring day, it is good to hear positive comments about the meals from residents

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Natalie Vella

Job Title: Deputy Manager Joined: 2025

Natalie has been a qualified nurse for 23 years, although she started in Healthcare 31 years ago.
She has a passion for Frailty and End of Life care


Natalie had worked in care homes for over 8 years in senior roles, and uses the ethos that " She works in her residents' home, they do not live in her place of work".


Natalie understands that moving into a care home can be difficult, as this is your last piece of independence, but believes that when residents move in, their care must be tailored to them and person-centred. She encourages residents to maintain as much independence as they can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barleycroft Care Home to verify any information. View our terms and conditions. Barleycroft Care Home has an Enhanced Service - more info.