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Barleycroft Care Home

Spring Gardens, Romford, London RM7 9LD
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The carers/nurses are excellentPaul C(Son of Resident/Service User)
Barleycroft Care Home, Romford
Will recommend the home to any family looking for placement for their loved ones.D M(Relative of Resident/Service User)
Barleycroft Care Home, Romford
Barleycroft Care Home, Romford

Barleycroft Care Home takes pride in a service that focuses on great care. The experienced and team of nurses, carers and support staff work to deliver care that is tailored to your loved ones needs, and that promotes independence, wellbeing and self-worth. It truly is a home that residents can call their own.

The home is conveniently located in a residential area of Spring Gardens in Romford, Essex, close to local...  

Care Provided by Barleycroft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,800£1,400 - £1,800
Residential Dementia Care£1,400 - £1,800£1,400 - £1,800
Nursing Care£1,400 - £1,800£1,400 - £1,800
Nursing Dementia Care£1,400 - £1,800£1,400 - £1,800

Contact Barleycroft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Natalie Vella (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 58+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times. Please contact the service to ascertain times

Parking

  • Parking is available on site but please speak to a member of staff team to register vehicle upon arrival

Barleycroft Care Home Reviews (85)

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9.5

Barleycroft Care Home has a Review Score of 9.5 (9.530) out of 10, based on 41 reviews in the last 2 years. Over all time Barleycroft Care Home has 85 reviews.

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Showing 85 reviews matching selected criteria
Review from Julie W (Daughter of Resident) published on 13 September 2024 Submitted via Website
Overall Experience
If you really care about your loved ones please do not send them here, my mum was a resident there for a few weeks and I can honestly say, that the home was filthy dirty, you wipe your feet on the way out.
They had mice in residents' rooms, the food was like slop and the majority of the staff were rude, the residents were not properly cared for, minimal activities, residents spent most of the time in their rooms like prisoners.
Even Social Services were aware of the mice being in the home back in October 2023.

I am so glad I moved my mum out of here.

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

I am sorry to hear you had a negative experience with our home, September 2023. Since then, we have a new management team in place that have implemented positive changes in the home. In October 2023 we have applied many prevention and improvement measures to resolve this problem that was due to...  

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Review from Antony C (Son of Resident) published on 8 July 2024 Submitted via Postal Card
Overall Experience

The staff were always helpful and friendly towards my father and family.

Reply from Sarah Willitts, Regional Manager at Barleycroft Care Home

Thank you so much for a lovely review. We will share this with our team.

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Review from H F (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card
Overall Experience

My mother came to Barleycroft Care Home from hospital after spending several weeks at hospital. She was quite distressed as the new home was all so different to what she knew. Mum seems to have settled in well. The staff have been kind, caring and supportive in helping make Mum's next part of her journey with dementia and less mobility.

Reply from Fiona White, Regional Director at Barleycroft Care Home

Thank you for taking the time to write a lovely review and we are so pleased to hear that your mother has settled in so well. The team appreciate all feedback as they are committed to going above and beyond for our residents which is very much appreciated.

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Review from J S (Daughter of Resident) published on 8 May 2024 Submitted via Website
Overall Experience

My father went to Barleycrofts from hospital after having a stroke. When we got to his room, the bathroom light was not working. It remained like this for a week without anything being done. We raised this with staff and also with management. When I asked how my Dad could use the bathroom at night, I was told my Dad could use a torch or a member of staff could use the light on their mobile phone. The lounge contained mice. There were mouse droppings at the back of the chairs in the lounge. At various times, I saw up to 5 mice running around the lounge. At dinning time, food was often left on the floor for over an hour and there were puddles of liquid left on the floor which were not dealt with. It was a slip risk. The food was mediocre - an example of one dinner was sausage rolls, some salmon and a sandwich! I discharged my Dad after a week as I felt he was unsafe here with the bathroom and also with liquid on the floors. I would not recommend this home to anyone.

Reply from Fiona White, Regional Director at Barleycroft Care Home

Thank you for bringing this to our attention. We are sorry to hear that your father's experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was...  

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Review from J H (Son of Resident) published on 8 May 2024 Submitted via Website
Overall Experience

If you care about your loved ones please think long and hard about sending them here! Cleanliness is non-existent with crumbs/food often on the floor from days before. Spilt drink and water on the floor in communal areas are a slip hazard for the elderly and visitors. Furry friends in the shape of mice running around in the lounge area, no doubt due to the cleanliness of the place and I am not just talking about one! Reported on two separate visits but still remains the same with the response it will be looked into. I left a dirty towel on the bathroom floor in the room of my relative and that was still present after 2 days. The sooner I can get my loved one out the better and give him back some of his dignity. Expecting a 81-year-old man recovering from a stroke to use a phone torch in the toilet for days on end due to a broken light! The place is drab and depressing.

Reply from Fiona White, Regional Director at Barleycroft Care Home

Thank you for bringing this to our attention. We are sorry to hear that your fathers experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned...  

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Review from L R (Daughter of Resident) published on 23 January 2024 Submitted via Website
Overall Experience

All staff are very friendly and do all they can in what can be difficult circumstances. Residents are treated with respect and are monitored carefully. They don't force anyone to do anything they don't want to. I know my mum is safe and well looked after.

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Review from Paul B (Son of Resident) published on 4 January 2024 Submitted via Postal Card
Overall Experience
On exiting the lift we could unmistakenly hear my mum in full voice, singing the Christmas songs playing out on the TV in the day room.
The staff are very attentive, always greet us with a smile and I feel they are looking after my mother well.

Thank you all for your hard work, it certainly doesn't go unnoticed by us.

Reply from Nicolas Kee Mew, Manager at Barleycroft Care Home

Thank you for the feedback, Paul. I will share this with the team.

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Review from Lynn S (Friend of Resident) published on 7 July 2023 Submitted via Postal Card
Overall Experience

Since my friend has been in your care, I can't fault the way she has been cared for and looked after. She is clean, fed and watered and safe. Although she wants to go home, it is not allowed, she is in the best place.

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Review from Natalee L (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card
Overall Experience
We have had some issues with the turnover of staff and also the food given to Mum. The staff have been very open to listening to our concerns and addressing them. Overall I am happy with the way our issues have been addressed.

Regular changes of Mum are now excellent, friendliness of staff has improved a great deal. The overall atmosphere when visiting has improved too.

Reply from Louis Rouxelin, Manager at Barleycroft Care Home

Dear Natalee, I am glad you are pleased with the outcome. We are encouraging other relatives to come and discuss any concerns they may have with us so that we can improve our service. Many thanks.

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Review from P S (Son of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

Good care home. Staff are helpful. Food looks good. Rooms are kept clean.

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Review from J R (Son of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience
Barleycroft Care Home is a very nice care home. The staff are amazing and the management are the same. Nothing is ever a problem and our dad has always been well looked after here.

Thank you to all the management and staff.

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Review from Kim R (Granddaughter of Resident) published on 20 April 2023 Submitted via Website
Overall Experience

My nan is in this care home after being moved from one close by. This is by far the best one I've visited. The staff are so caring and supportive. The home manager is very welcoming also. My nan is so happy here and I am also knowing she’s being taken care of with love.

Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Kim,

Your comments will be shared with the staff so that they are aware that their efforts and person-centred approach to our residents are appreciated. We value your feedback as we work to improve our care delivery service.

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Review from Sylvia D (Friend of Resident) published on 18 April 2023 Submitted via Postal Card
Overall Experience

I have visited my friend on different days of the week. I tried to be open-minded about the service and the high demands of what is involved with caring for individuals. I feel my friend's personal care lacks attention to her needs and dignity. On occasion, her hair has not been washed or combed or smells clean. I have never seen her teeth in, they have been in the bathroom since she arrived at Barleycroft Care Home. I know this is correct by the unflattering photo on her door. My friend constantly complains that when she is bathed the staff use the same cloth to wash her body then her face. This comes under the policy of respect and dignity, regarding hygiene and personal care. I find each time that I visit the room is full of bedding on the chairs and floor and pillows on top of cupboards that can fall on top of her. Health and safety.

Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Sylvia,

I am very sorry that you feel we have not maintained our high standards of care when visiting your friend. We always try to immediately address any concerns brought to our attention and make every effort to resolve them as soon as we are made aware. Please do come in and see us on your next visit so we can let you know what actions we have taken.

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Review from J B (Friend of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

(4-7-22) I had an excellent day at the fete. That was due to the carers and volunteers who worked tirelessly to ensure everybody enjoyed themselves. They were outstanding.

Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home
It is great to hear that the fete was excellent and that you enjoyed it. Thank you for recognising all the hard work and effort by the staff and volunteers in making sure everyone enjoyed themselves. Lovely to receive your positive comments, which mean a lot to the staff team at Barleycroft.

Thank you.

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Review from L M (Daughter of Resident) published on 10 May 2022 Submitted via Website
Overall Experience
I visited my mum on Sunday 1st May 2022.
She looked so well and so happy. It’s so lovely for her to have the company of the other service users there. The staff team are absolutely lovely mum said she was so happy there which was so wonderful to hear, as my brother and I really love our mum.

So to everyone at Barley Croft Care, thank you so much.

Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home

Dear Laraine, thank you for taking the time to share such lovely positive comments about our staff at Barleycroft and that your mum is happy living there. Your comments are really appreciated; thank you.

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Review from Shaun A (Son of Resident) published on 17 July 2020 Submitted via Website
Overall Experience

Thank you for what you all did for my dad - much appreciated and love you all. At this sad time please take care - it's a sad time, you all looked after my dad very well and I love you all for that. Please take care, everyone. See you soon.

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Review from Ann D (Niece of Resident) published on 18 June 2020 Submitted via Website
Overall Experience
The place is drab and depressing.
I visited weekly before the lockdown and never saw any social activity whatsoever.
Very difficult to find a staff member.
I have been trying for two weeks to contact home to ask about a residents welfare.

The phone has either rung out or I have been told someone would get back to me. No one ever has. I have visited many residential homes, this is, without doubt, the worst.

Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home

Dear Ann, thank you for your comments. Please be reassured that your concerns will be investigated and any actions needed to improve the service will be taken. I will contact you to discuss further.

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Review from G C (Son of Resident) published on 28 February 2020 Submitted via Postal Card
Overall Experience

A very caring home. Staff excellent. Facilities are good, food good. Rooms are of a good size, ensuite too. We were able to decorate/set the room out so it seemed like home to my Father. Thank you.

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Review from F H (Daughter-in-law of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience
The staff do a great job and are caring. The nurses in charge are very good, helpful and committed. The cleanliness could be better and we need more staff and more activities.

Changes have been made very recently for the benefit of the residents, which is really good.

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Review from Pamela S (Wife of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

I find Barleycroft staff very helpful and caring and the place very clean and comfortable for the residents. The food always looks appetising and tasty.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Barleycroft Care Home.

Upcoming Events

There are no upcoming events for Barleycroft Care Home.

Awards / Recognitions (8)

  • 16 Jun 2025Recipient: Abbey Healthcare
  • 06 Jun 2025Recipient: Abbey Healthcare
  • 19 Nov 2022Recipient: Abbey Healthcare

Accreditations

There are no accreditations posted yet for Barleycroft Care Home.

Meet the Team (2)

Natalie Vella
Natalie VellaJob Title:Home ManagerJoined: 2025
Natalie has been a qualified nurse for 23 years, although she started in Healthcare 31 years ago.

She has a passion for Frailty and End of Life care

Natalie had worked in care homes for over 8 years in senior roles, and uses the ethos that " She works in her residents' home, they do not live in her place of work".

Natalie understands that moving into a care home can be difficult, as this is your last piece of independence, but she believes that when residents move in, their care must be tailored to them and person-centred. She encourages residents to maintain as much independence as they can.

Eleni
Eleni Job Title:Head ChefJoined: 2015

Eleni has been our head chef at Barleycroft since we opened.

Eleni is originally from Cyprus and lived in England for 36 years. She has been with us for 18 years.

Eleni said she has a passion for healthy eating, providing a healthy, balanced diet, nutrition and keeping fit.

“We started ready meals with Apetito, and I was not very keen to serve ready-made meals to the residents. Slowly, slowly, we started with one meal created from scratch per week, which was a roast dinner.

We now serve four weekly menus prepared from scratch.
I like chatting with the residents and getting their feedback about the meals.

After a long, tiring day, it is good to hear positive comments about the meals from residents

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