
The carers/nurses are excellentPaul C(Son of Resident/Service User)

Will recommend the home to any family looking for placement for their loved ones.D M(Relative of Resident/Service User)


The carers/nurses are excellentPaul C(Son of Resident/Service User)

Will recommend the home to any family looking for placement for their loved ones.D M(Relative of Resident/Service User)


Barleycroft Care Home takes pride in a service that focuses on great care. The experienced and team of nurses, carers and support staff work to deliver care that is tailored to your loved ones needs, and that promotes independence, wellbeing and self-worth. It truly is a home that residents can call their own.
The home is conveniently located in a residential area of Spring Gardens in Romford, Essex, close to local...
Care Provided by Barleycroft Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Barleycroft Care Home for full pricing details and T&Cs.
Contact Barleycroft Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbey Healthcare
- Private Owned
Person in charge
- Natalie Vella (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 58+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Visiting is permitted 24 hours of the day apart from at protected meal times. Please contact the service to ascertain times
Parking
- Parking is available on site but please speak to a member of staff team to register vehicle upon arrival
Barleycroft Care Home Reviews (85)
Barleycroft Care Home has a Review Score of 9.5 (9.530) out of 10, based on 41 reviews in the last 2 years.
Over all time Barleycroft Care Home has 85 reviews.
They had mice in residents' rooms, the food was like slop and the majority of the staff were rude, the residents were not properly cared for, minimal activities, residents spent most of the time in their rooms like prisoners.
Even Social Services were aware of the mice being in the home back in October 2023.
I am so glad I moved my mum out of here.
I am sorry to hear you had a negative experience with our home, September 2023. Since then, we have a new management team in place that have implemented positive changes in the home. In October 2023 we have applied many prevention and improvement measures to resolve this problem that was due to...
The staff were always helpful and friendly towards my father and family.
Thank you so much for a lovely review. We will share this with our team.
My mother came to Barleycroft Care Home from hospital after spending several weeks at hospital. She was quite distressed as the new home was all so different to what she knew. Mum seems to have settled in well. The staff have been kind, caring and supportive in helping make Mum's next part of her journey with dementia and less mobility.
Thank you for taking the time to write a lovely review and we are so pleased to hear that your mother has settled in so well. The team appreciate all feedback as they are committed to going above and beyond for our residents which is very much appreciated.
My father went to Barleycrofts from hospital after having a stroke. When we got to his room, the bathroom light was not working. It remained like this for a week without anything being done. We raised this with staff and also with management. When I asked how my Dad could use the bathroom at night, I was told my Dad could use a torch or a member of staff could use the light on their mobile phone. The lounge contained mice. There were mouse droppings at the back of the chairs in the lounge. At various times, I saw up to 5 mice running around the lounge. At dinning time, food was often left on the floor for over an hour and there were puddles of liquid left on the floor which were not dealt with. It was a slip risk. The food was mediocre - an example of one dinner was sausage rolls, some salmon and a sandwich! I discharged my Dad after a week as I felt he was unsafe here with the bathroom and also with liquid on the floors. I would not recommend this home to anyone.
Thank you for bringing this to our attention. We are sorry to hear that your father's experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was...
If you care about your loved ones please think long and hard about sending them here! Cleanliness is non-existent with crumbs/food often on the floor from days before. Spilt drink and water on the floor in communal areas are a slip hazard for the elderly and visitors. Furry friends in the shape of mice running around in the lounge area, no doubt due to the cleanliness of the place and I am not just talking about one! Reported on two separate visits but still remains the same with the response it will be looked into. I left a dirty towel on the bathroom floor in the room of my relative and that was still present after 2 days. The sooner I can get my loved one out the better and give him back some of his dignity. Expecting a 81-year-old man recovering from a stroke to use a phone torch in the toilet for days on end due to a broken light! The place is drab and depressing.
Thank you for bringing this to our attention. We are sorry to hear that your fathers experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned...
All staff are very friendly and do all they can in what can be difficult circumstances. Residents are treated with respect and are monitored carefully. They don't force anyone to do anything they don't want to. I know my mum is safe and well looked after.
The staff are very attentive, always greet us with a smile and I feel they are looking after my mother well.
Thank you all for your hard work, it certainly doesn't go unnoticed by us.
Thank you for the feedback, Paul. I will share this with the team.
Since my friend has been in your care, I can't fault the way she has been cared for and looked after. She is clean, fed and watered and safe. Although she wants to go home, it is not allowed, she is in the best place.
Regular changes of Mum are now excellent, friendliness of staff has improved a great deal. The overall atmosphere when visiting has improved too.
Dear Natalee, I am glad you are pleased with the outcome. We are encouraging other relatives to come and discuss any concerns they may have with us so that we can improve our service. Many thanks.
Good care home. Staff are helpful. Food looks good. Rooms are kept clean.
Thank you to all the management and staff.
My nan is in this care home after being moved from one close by. This is by far the best one I've visited. The staff are so caring and supportive. The home manager is very welcoming also. My nan is so happy here and I am also knowing she’s being taken care of with love.
Your comments will be shared with the staff so that they are aware that their efforts and person-centred approach to our residents are appreciated. We value your feedback as we work to improve our care delivery service.
I have visited my friend on different days of the week. I tried to be open-minded about the service and the high demands of what is involved with caring for individuals. I feel my friend's personal care lacks attention to her needs and dignity. On occasion, her hair has not been washed or combed or smells clean. I have never seen her teeth in, they have been in the bathroom since she arrived at Barleycroft Care Home. I know this is correct by the unflattering photo on her door. My friend constantly complains that when she is bathed the staff use the same cloth to wash her body then her face. This comes under the policy of respect and dignity, regarding hygiene and personal care. I find each time that I visit the room is full of bedding on the chairs and floor and pillows on top of cupboards that can fall on top of her. Health and safety.
I am very sorry that you feel we have not maintained our high standards of care when visiting your friend. We always try to immediately address any concerns brought to our attention and make every effort to resolve them as soon as we are made aware. Please do come in and see us on your next visit so we can let you know what actions we have taken.
(4-7-22) I had an excellent day at the fete. That was due to the carers and volunteers who worked tirelessly to ensure everybody enjoyed themselves. They were outstanding.
Thank you.
She looked so well and so happy. It’s so lovely for her to have the company of the other service users there. The staff team are absolutely lovely mum said she was so happy there which was so wonderful to hear, as my brother and I really love our mum.
So to everyone at Barley Croft Care, thank you so much.
Dear Laraine, thank you for taking the time to share such lovely positive comments about our staff at Barleycroft and that your mum is happy living there. Your comments are really appreciated; thank you.
Thank you for what you all did for my dad - much appreciated and love you all. At this sad time please take care - it's a sad time, you all looked after my dad very well and I love you all for that. Please take care, everyone. See you soon.
I visited weekly before the lockdown and never saw any social activity whatsoever.
Very difficult to find a staff member.
I have been trying for two weeks to contact home to ask about a residents welfare.
The phone has either rung out or I have been told someone would get back to me. No one ever has. I have visited many residential homes, this is, without doubt, the worst.
Dear Ann, thank you for your comments. Please be reassured that your concerns will be investigated and any actions needed to improve the service will be taken. I will contact you to discuss further.
A very caring home. Staff excellent. Facilities are good, food good. Rooms are of a good size, ensuite too. We were able to decorate/set the room out so it seemed like home to my Father. Thank you.
Changes have been made very recently for the benefit of the residents, which is really good.
I find Barleycroft staff very helpful and caring and the place very clean and comfortable for the residents. The food always looks appetising and tasty.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Barleycroft Care Home.
There are no upcoming events for Barleycroft Care Home.
Awards / Recognitions (8)
- 16 Jun 2025Recipient: Abbey Healthcare
- 06 Jun 2025Recipient: Abbey Healthcare
- 19 Nov 2022Recipient: Abbey Healthcare
Accreditations
There are no accreditations posted yet for Barleycroft Care Home.
Meet the Team (2)

She has a passion for Frailty and End of Life care
Natalie had worked in care homes for over 8 years in senior roles, and uses the ethos that " She works in her residents' home, they do not live in her place of work".
Natalie understands that moving into a care home can be difficult, as this is your last piece of independence, but she believes that when residents move in, their care must be tailored to them and person-centred. She encourages residents to maintain as much independence as they can.

Eleni has been our head chef at Barleycroft since we opened.
Eleni is originally from Cyprus and lived in England for 36 years. She has been with us for 18 years.
Eleni said she has a passion for healthy eating, providing a healthy, balanced diet, nutrition and keeping fit.
“We started ready meals with Apetito, and I was not very keen to serve ready-made meals to the residents. Slowly, slowly, we started with one meal created from scratch per week, which was a roast dinner.
We now serve four weekly menus prepared from scratch.I like chatting with the residents and getting their feedback about the meals.
After a long, tiring day, it is good to hear positive comments about the meals from residents
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