Barleycroft Care Home

The problems occurred with certain members of staff bossing my father around and upsetting him. He was also left in his own filth for hours while the staff were watching TV. This seems to be the norm and the poor quality of staff is endemic all the way to the top management. The bottom line being if you love your relation don't send them here!

Staff are fantastic food is brilliant and entertainment very good.

There has been a lot of upheaval in the home over the last 6 months. We seem to have had a number of new managers coming and going disrupting the flow of organisation and no continuity. On my Mum's floor particularly, we have had a number of care staff leave. I have also had to complain about my Mum's hygiene as in the morning, there were faeces behind her nails which should have been cleaned and so I had to clean them which should not have been left to me.

The care is very good and nearly all the staff are willing and helpful. Mum never wanted to be put in a home but now would never want to leave!!!! The food is of a good standard.

Overall as a family, we are happy with the care my Nan has received. Nan feels at home and has made some friends. Nan has her favourite carers, the day carers Nan feels very content with, more so than the night staff. Nan can sometimes feel vulnerable at night time and sometimes feels ignored when she needs the toilet. Overall, nan is safer living here that in her flat alone. The day staff are lovely and caring.

The home is clean and tidy. It is well run and my mother who is on end of life care is treated with respect. The staff on her floor look after her as if she is family. The food is varied and they accommodate to her needs as she is bedridden and cannot feed herself.

There is a family feeling, which makes you feel as if you belong. It is altogether a very agreeable place - recommendable.