Wilhelmina House

21 Park Hill Rise, Croydon CR0 5JF
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9.8 76 Reviews
  • Wilhelmina House, Croydon
Wilhelmina House offers residents both long and short term care options, with residential care provided by a dedicated team of care assistants.

The home has been purpose built to support older people, with tasteful decoration throughout the bedrooms and communal living areas and well maintained gardens for residents keen to spend time outside. Every bedroom has en suite facilities and a variety of activities are arranged and provided for their enjoyment.

The home delivers day care and respite services, providing people with a range of services including personal care.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Magdalena Kuffel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (26)

Wilhelmina House Reviews (76)

9.8

Wilhelmina House has a Review Score of 9.8 (9.832) out of 10, based on 28 reviews in the last 2 years.
Over all time Wilhelmina House has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wilhelmina House
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Total of 76, showing 21-40
Review from Irene W (Daughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum originally came to Wilhelmina House for respite care. She was recovering from 2 surgeries within a week, one unexpected with life-changing impacts. There is a homely atmosphere. The downstairs shared spaces are lovely. Mum's room looked over the beautiful gardens which meant so much to her. She
was able to watch foxes on the lawn and spot a variety of birds. It's so quiet and lots of mature trees in the area. The staff have been astonishingly caring, supporting my mum when she felt overwhelmed by her unexpectedly quickly changed circumstances. The staff treat the family of residents as part of the family. Mum loved the garden, and activities including the live music, drumming, exercise, flower arranging and the energy of the children's visits from the local primary schools. And she loved the staff. She couldn't believe how caring they are. As the staff say, this is your home and they're there to help you live safely, comfortably and with joy.
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Review from Fran B (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful caring loving home. Staff always kind and helpful. Beautiful garden. Good food. Lots of interesting activities. Exactly what you would want. A heartfelt thank you for all your tender loving care for my stepmother.
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Review from E M (Niece of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was very well cared for at the Wilhelmina House. He was quite content and appreciated all that was done for him. The staff were very caring and kind and I could see they developed a genuine fondness for him. His only moan was the food, he didn't like overcooked vegetables. His family would
like to thank you all for making his last year safe and comfortable. He died today in hospital.
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Review from J G (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wilhelmina House has always been excellent, clean, well managed with caring and attentive staff and very accommodating. My mother's 101st birthday they absolutely excelled even further putting on a great party for my mum which made her day very special we were all so very appreciative of this as mum
preferred not to go out for this as she had just recovered from covid. My mum is very happy here and she is not easy to please so hats off to the management and staff. Well, done and keep doing what you are doing.
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Review from Stephen B (Son of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for 18 months. Having been able to remain independent until she was 99. She remains fit and able but would never want to go back to the stress and strain of independence. Opticians, doctors, and any medication; all come to you. The staff really seem to enjoy their work and are
very warm and able to look after the small number of residents, above and beyond. It is a proper home from the moment you walk in the door. Superb!
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Review from C K (Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for just over one year. It was such a great shock to me having to suddenly leave my own home, and enter this care home. I was so fit until I had to have surgery, which meant I would no longer look after myself at home. I was obviously upset and worried about the future, but after
a short period of adapting to a new way of life, I settled in very well thanks to the excellent facilities all around and realising the carers really cared, and nothing was too much trouble for them. I was able to join in and enjoy various activities. When speaking to relatives and friends I now can call it home.
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Review from Theresa A (Daughter of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Wilhelmina House for just over a year. During this time she has been shown unfailing kindness by the Care Staff. They initially supported her through the traumatic transition from living in her own home and have continued to treat her with dignity and much good humour,
especially during periods of ill health. The premises are pleasant, clean and well maintained but these aspects are very much secondary to the excellent attitude of the staff. Mum particularly enjoys the beautiful gardens at Wilhelmina House which have helped her come to terms with the loss of her own much-loved garden.
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Review from Teresa T (Friend of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without hesitation, this care home is excellent, always smelling so fresh, from time of arrival at the door, it is so clean all over. Health and safety 4 star rating, very good value for money and all the residents seem to be happy and making friends easily.
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Review from Alistair P (Friend of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the pandemic Wilhelmina House has been managed with great care and efficiency to protect residents, with exemplary results. The staff team have looked after residents with much kindness and consideration, making them feel that Wilhelmina House is indeed their home and family community. The conditions
have not been easy, but staff's caring motivation and devotion to their duty has made life as comfortable and agreeable as possible for residents, and they are to be congratulated.
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Review from Catherine H (Stepdaughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely impressed with Wilhelmina House. It is a lovely environment and the care provided is of a high standard. It gives a professional, well-run, clean impression when we have visited and the staff seem caring, friendly and attentive.
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Review from P D (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst the surroundings are comfortable and the garden is beautiful, the thing I find so special is the staff. They are always so welcoming. They have all treated my mum with such love, care, and dignity as she is nearing the end of her life. Nothing is too much trouble for them.
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Review from Chris R (Son of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Wilhelmina House for over three years now, how time flies! Although I’m sure she misses the house she was in for over fifty years with many memories, there are absolutely no regrets about moving to Wilhelmina House as it was exactly the right thing to do. Mum is very happy there and
my wife and I have no doubts that the staff have the best interests of the residents at heart. Obviously things have been very challenging recently with Covid-19 but we are very happy with the way things have been handled and have no concerns about mum’s safety. The staff were really accommodating when we were finally able to visit recently, as we live away. We both really appreciated the flexibility, as did mum. So, thank you and look forward to seeing you all again shortly all being well!
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Review from Andy H (Brother of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister came to Wilhelmina House after suffering Covid-19. She was at a very low ebb, and was frightened and depressed. The excellent love and care that she has received there has been a major factor in her recovery. She is delighted with the care that she receives, and has decided to stay at Wilhelmina
House on a permanent basis.
The staff are always friendly and helpful when I visit, and they are very careful about the Covid-19 restrictions in order to protect all the residents and staff, as well as the visitors.
This is an excellent, well-run care home. I commend the John Whitgift Foundation for the provision of these care facilities.
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Review from L R (Daughter of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
i was very impressed with the care home. The staff are very caring and friendly. I feel my mother was very well cared for and especially in the last weeks of her life and very caring to us as a family. We all can't thank you enough.
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Review from P H (Daughter of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was happy in Wilhelmina House, the entertainment always looked ok although mum never joined in much.
When visiting mum the staff always pleasant and made you welcome, they were very good when mum was dying to her and us girls.
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Review from S W (Daughter of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent her last 17 months in Wilhelmina House where thought her care was very good and excellent towards the end.
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Review from Mary C (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family thanks you for the considerate and kind care you gave our Mother, especially in her last months when she was too ill to get up, and the attention to her wellbeing in these very difficult times. Many thanks for your consideration of us, her 6 daughters.
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Review from Sylvia L (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently passed away after living at Wilhelmina House for the past seventeen months. During that time she was very well cared for by very caring staff in pleasant surroundings.
Plenty of stimulation provided with different activities daily. Her food needs were provided for despite her difficult
needs. The end of life care they gave to my mother with assistance from the hospice was excellent. Well done Wilhelmina House.
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Review from Paula S (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for in Wilhelmina for 15 months. I couldn't have asked for a better care home for her. The staff are very kind, caring and professional, and more importantly, they are all long-term employees, so they get to know residents and their needs really thoroughly. The staff managed Mum's
many special needs whilst working hard to maintain her independence. The rooms are light and bright, kept very clean, have individual heating controls and opening windows for fresh air. Mum had a room with a lovely view over the beautifully kept gardens where she loved to sit out. There is ample room in the public areas for all residents to sit (unlike other homes I visited), and a great team of helpers provide varied activities and exercise for residents and day visitors. The food is varied and freshly prepared, with attention to individual preferences. I was impressed by how the Covid-19 crisis was handled, with visitor restrictions and PPE evident early on. Absolutely 5 Star - Thank you!
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Review from Kevin D (Son of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wilhelmina House is an outstanding residential care home. The staff are friendly, professional, knowledgeable and kind. They exhibit the human qualities of listening, empathy and respect that is fundamental for good care and they are only too happy to go the extra mile to make the residents happy. The
building itself is well kept, clean and comprehensively equipped. There are plenty of stylish communal areas, a wonderful garden and a delightful eating area. The rooms are en-suite and have all the fixtures and fittings required for a short or long time. It is high specification but still homely. I hear the food is nutritious and delicious. There are plenty of activities managed by fun-loving and enthusiastic people. There is good phone signal and wi-fi.
My dad really loves every aspect of it.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Wilhelmina House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Wilhelmina House is calculated as follows: ( (282 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 333 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilhelmina House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Magdalena

Magdalena Kuffel

Job Title: Home Manager Joined: 2018

I have always had a passion for working with older people as I believe I can contribute and make a meaningful difference in their lives.


I started as a Care Assistant and I was supported to progress my career to Home Manager. Wilhelmina House, residents and staff alike are like a family to me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilhelmina House to verify any information. View our terms and conditions. Wilhelmina House has an Enhanced Service - more info.