Submit a Review for Pembroke Care
32 Alexandra Road, Reading, RG1 5PF
View full details of Pembroke CareLatest Reviews for Pembroke Care
17 June 2026
As a holder of POA for Eunice, I wish especially to express my gratitude for the way that Eunice was looked after in the few weeks before her death.
When it became obvious that she needed more care she was moved into a room which was just right for her escalating need for care and she was very
appreciative of this lovely little room- with ensuite of course.
For about the final ten days she couldn't really communicate and she did not want any treatment for her respiratory condition so in agreement with staff from the Royal Berkshire Hospital she was given palliative care only and she was able to stay in her familiar surroundings to the end.
We were able to visit her at any time.
Pembroke Care even supplied a water bed to make her more comfortable.
We cannot speak too highly of the care Eunice was given right up to the end of her life,
17 June 2026
I came most Sundays for some time to take a resident to church. I always found the people caring for her to be very kind and competent , and there was clearly a very good atmosphere. She died in April 2026 , having been very well looked after in her last few weeks.
17 June 2026
Good care was given throughout her stay over 3 years. Especially by Iqra and her team over the last 2/3 months of my friend's life.
Moved to a new room where more care could be given and room updated in line with our suggestions
During the last 10 days she was treated extremely well.
We were
always kept informed & welcomed
17 June 2026
Mum was with Pembroke Care for over three years. During this time she was looked after with care and love by all the staff. We were always made to feel welcome whenever we visited. Many of the staff seemed to be there all or most of the time that Mum was there, so it looked to be a low staff
turnover, which is always a good sign.
The last couple of weeks of Mum's life were a very difficult time for everyone but she was always treated with dignity, and nothing was too much trouble.
08 October 2025
All the staff we met at Pembroke care were friendly, caring and professional.
My dad was well cared for and happy during his time there.
Thank you all so much for all that you did to make him feel at home and look after him.
05 September 2025
My Mother was at Pembroke Lodge from December 2020 until she sadly passed away there earlier this month.
She absolutely loved everything about the home, from the excellent management and staff to the wonderful atmosphere.
Before she went in she was a very unhappy Alzheimer's sufferer but within
weeks she was like her previous happy and smiling self.
She found the accommodation, the food and the grounds all excellent.
Above all, it is the loving care and attention she received that will make us eternally grateful to them.
26 August 2025
This was my dad's (aged 90) first experience of care, on coming out of hospital. He stayed with Alexandra Lodge for just two weeks while we found him a permanent care home closer to our family. The directors and care staff at Pembroke Group were outstanding in their flexibility and helping us
through fast-changing circumstances. Whilst - of course - my dad was unhappy about not being able to go home, the staff were kind and helped him adapt to his new situation. He left Alexandra Lodge after two weeks much fitter, stronger, more mobile and more positive then when he arrived. Thank you to all the staff.
26 June 2025
Pembroke is a very lovely care home and we've been very impressed by how the management and staff are caring for our father. The care home is small, family run, and personal and the staff are attentive and familiar (no agency staff).
The building is very nice and they have a lovely garden that
our father enjoys very much. Food looks great and is home cooked, staff regularly offering cups or tea and other refreshments.
Levels of personal care and responsiveness to welfare concerns is very impressive. Couldn't be more pleased with our choice
30 January 2025
I booked a 3 day stay at Pembroke Care as I was not sure whether I would need nursing care after an operation. My recovery was good and I did not need nursing care but a warm sheltered environment staffed by dedicated carers, available 24 hours, was very reassuring and helped my recovery. My room
was warm and comfortable and I had access to a dining and sitting area and a garden. The staff were very attentive to my needs and were professional and genuinely caring. Thank you all for making my stay and recovery period both comfortable and pleasant.
28 January 2025
Pembroke Lodge is a small personal care home where my mother resides. I have always felt the staff are caring and attentive. Mum suffers with dementia but she seems happy and comfortable there. They are very accommodating when we request to visit Mum.
10 January 2025
All the staff who looked after my late father were so efficient, kind, caring, honest and totally professional.
We, as a family, are truly grateful that my father received excellent care.
From start to finish, Pembroke Care looked after my father so well.
Thank you so much.
09 January 2025
My mother was treated with such care and kindness during her final year of life, at the Pembroke Lodge. It was so reassuring for her relatives to know that she was looked after with such care, professionalism and love. Thank you to all at Pembroke Lodge.
04 November 2024
The staff were great and made the birthday celebration special for my father, they went the extra mile! Thank you all for what you are doing for him. He was fully engaged in the experience and he and his family members had a lovely time. God bless.
04 November 2024
My mother has been a resident at Pembroke since 2019 and we have been very happy with her care. We were fortunate that, with the help of technology, were able to maintain good communication links with her during the difficult Covid years. The carers are wonderful and the owners/managers are always
available to discuss my mum's care.
29 October 2024
My father recently passed away aged 99 at the Pembroke Care home. He had been a resident there for over 7 years during which time the staff and management at Pembroke Care looked after him extremely well. When he first moved there after a minor medical emergency he was able to live in his own
apartment across the road from the main home giving him the independence and privacy he wanted. As his health gently declined he was able to move into other parts of the care home which were able to give him closer supervision in case of emergencies like a fall. I live in Asia but managed to see him reasonably frequently. The staff always made it easy to visit at any reasonable time and I was always pleasantly surprised how unfailingly kind and gentle they were towards my father. Caring for the old cannot be an easy task and they always seemed to do so with constant cheerfulness and warmth. I cannot recommend Pembroke Care Home highly enough.
02 October 2024
My father has been a resident at Pembroke for over 5 years, he has been looked after very well and the staff are very friendly. Due to his condition, he needs a lot of attention and in spite of this, he is healthy.
02 October 2024
My mum has stayed in Pembroke Lodge since May 2021, and we have always found the staff very good & caring, providing great care & support to my mum who has dementia & Alzheimer's. The home is small & friendly & there is a lovely garden to sit out in, in the summertime.
25 September 2024
My mother has been a resident in Pembroke Care for 4 years, and this is an update to a previous review. I would like to extend again my gratitude for the care provided and am particularly thankful for the systems put in place by the Deputy Manager. For example, the relationship between Pembroke Care
and the local GP surgery is excellent, meaning that any health concerns raised are dealt with promptly and professionally.
19 September 2024
Friend seems well looked after as in clean clothes and environment is clean. I appreciate that older people can be stubborn but not aware of much happening to stimulate. As far as I know no complaints re food.
19 September 2024
My Father is a resident at Pembroke Lodge and is thoroughly enjoying his stay. The staff always seem helpful and caring as well as extremely communicative. The food is always good and with the pleasant surroundings and garden a joy to walk around.
Latest Reviews for Pembroke Care
17 June 2026
As a holder of POA for Eunice, I wish especially to express my gratitude for the way that Eunice was looked after in the few weeks before her death.
When it became obvious that she needed more care she was moved into a room which was just right for her escalating need for care and she was very
appreciative of this lovely little room- with ensuite of course.
For about the final ten days she couldn't really communicate and she did not want any treatment for her respiratory condition so in agreement with staff from the Royal Berkshire Hospital she was given palliative care only and she was able to stay in her familiar surroundings to the end.
We were able to visit her at any time.
Pembroke Care even supplied a water bed to make her more comfortable.
We cannot speak too highly of the care Eunice was given right up to the end of her life,
17 June 2026
I came most Sundays for some time to take a resident to church. I always found the people caring for her to be very kind and competent , and there was clearly a very good atmosphere. She died in April 2026 , having been very well looked after in her last few weeks.
17 June 2026
Good care was given throughout her stay over 3 years. Especially by Iqra and her team over the last 2/3 months of my friend's life.
Moved to a new room where more care could be given and room updated in line with our suggestions
During the last 10 days she was treated extremely well.
We were
always kept informed & welcomed
17 June 2026
Mum was with Pembroke Care for over three years. During this time she was looked after with care and love by all the staff. We were always made to feel welcome whenever we visited. Many of the staff seemed to be there all or most of the time that Mum was there, so it looked to be a low staff
turnover, which is always a good sign.
The last couple of weeks of Mum's life were a very difficult time for everyone but she was always treated with dignity, and nothing was too much trouble.
08 October 2025
All the staff we met at Pembroke care were friendly, caring and professional.
My dad was well cared for and happy during his time there.
Thank you all so much for all that you did to make him feel at home and look after him.
05 September 2025
My Mother was at Pembroke Lodge from December 2020 until she sadly passed away there earlier this month.
She absolutely loved everything about the home, from the excellent management and staff to the wonderful atmosphere.
Before she went in she was a very unhappy Alzheimer's sufferer but within
weeks she was like her previous happy and smiling self.
She found the accommodation, the food and the grounds all excellent.
Above all, it is the loving care and attention she received that will make us eternally grateful to them.
26 August 2025
This was my dad's (aged 90) first experience of care, on coming out of hospital. He stayed with Alexandra Lodge for just two weeks while we found him a permanent care home closer to our family. The directors and care staff at Pembroke Group were outstanding in their flexibility and helping us
through fast-changing circumstances. Whilst - of course - my dad was unhappy about not being able to go home, the staff were kind and helped him adapt to his new situation. He left Alexandra Lodge after two weeks much fitter, stronger, more mobile and more positive then when he arrived. Thank you to all the staff.
26 June 2025
Pembroke is a very lovely care home and we've been very impressed by how the management and staff are caring for our father. The care home is small, family run, and personal and the staff are attentive and familiar (no agency staff).
The building is very nice and they have a lovely garden that
our father enjoys very much. Food looks great and is home cooked, staff regularly offering cups or tea and other refreshments.
Levels of personal care and responsiveness to welfare concerns is very impressive. Couldn't be more pleased with our choice
30 January 2025
I booked a 3 day stay at Pembroke Care as I was not sure whether I would need nursing care after an operation. My recovery was good and I did not need nursing care but a warm sheltered environment staffed by dedicated carers, available 24 hours, was very reassuring and helped my recovery. My room
was warm and comfortable and I had access to a dining and sitting area and a garden. The staff were very attentive to my needs and were professional and genuinely caring. Thank you all for making my stay and recovery period both comfortable and pleasant.
28 January 2025
Pembroke Lodge is a small personal care home where my mother resides. I have always felt the staff are caring and attentive. Mum suffers with dementia but she seems happy and comfortable there. They are very accommodating when we request to visit Mum.
10 January 2025
All the staff who looked after my late father were so efficient, kind, caring, honest and totally professional.
We, as a family, are truly grateful that my father received excellent care.
From start to finish, Pembroke Care looked after my father so well.
Thank you so much.
09 January 2025
My mother was treated with such care and kindness during her final year of life, at the Pembroke Lodge. It was so reassuring for her relatives to know that she was looked after with such care, professionalism and love. Thank you to all at Pembroke Lodge.
04 November 2024
The staff were great and made the birthday celebration special for my father, they went the extra mile! Thank you all for what you are doing for him. He was fully engaged in the experience and he and his family members had a lovely time. God bless.
04 November 2024
My mother has been a resident at Pembroke since 2019 and we have been very happy with her care. We were fortunate that, with the help of technology, were able to maintain good communication links with her during the difficult Covid years. The carers are wonderful and the owners/managers are always
available to discuss my mum's care.
29 October 2024
My father recently passed away aged 99 at the Pembroke Care home. He had been a resident there for over 7 years during which time the staff and management at Pembroke Care looked after him extremely well. When he first moved there after a minor medical emergency he was able to live in his own
apartment across the road from the main home giving him the independence and privacy he wanted. As his health gently declined he was able to move into other parts of the care home which were able to give him closer supervision in case of emergencies like a fall. I live in Asia but managed to see him reasonably frequently. The staff always made it easy to visit at any reasonable time and I was always pleasantly surprised how unfailingly kind and gentle they were towards my father. Caring for the old cannot be an easy task and they always seemed to do so with constant cheerfulness and warmth. I cannot recommend Pembroke Care Home highly enough.
02 October 2024
My father has been a resident at Pembroke for over 5 years, he has been looked after very well and the staff are very friendly. Due to his condition, he needs a lot of attention and in spite of this, he is healthy.
02 October 2024
My mum has stayed in Pembroke Lodge since May 2021, and we have always found the staff very good & caring, providing great care & support to my mum who has dementia & Alzheimer's. The home is small & friendly & there is a lovely garden to sit out in, in the summertime.
25 September 2024
My mother has been a resident in Pembroke Care for 4 years, and this is an update to a previous review. I would like to extend again my gratitude for the care provided and am particularly thankful for the systems put in place by the Deputy Manager. For example, the relationship between Pembroke Care
and the local GP surgery is excellent, meaning that any health concerns raised are dealt with promptly and professionally.
19 September 2024
Friend seems well looked after as in clean clothes and environment is clean. I appreciate that older people can be stubborn but not aware of much happening to stimulate. As far as I know no complaints re food.
19 September 2024
My Father is a resident at Pembroke Lodge and is thoroughly enjoying his stay. The staff always seem helpful and caring as well as extremely communicative. The food is always good and with the pleasant surroundings and garden a joy to walk around.