Pembroke Care, Reading, Berkshire
Pembroke Care, Reading, Berkshire
Pembroke Care, Reading, Berkshire

Pembroke Care, is a family run facility situated in a peaceful residential area of Reading, and is convenient for a range of healthcare resources including the Royal Berkshire Hospital and the Town Centre.

Pembroke Care can offer the senior citizen a choice of lifestyles to suit their individual and changing needs. There is a range of care to choose from which is either provided from the residential home Pembroke Lodge which is more suited for dementia, Pembroke Apartments where the senior citizen can enjoy the use of a whole flat with as much or as little care as they need, or in the beautifully converted assisted living facility - Alexandra Lodge.

Pembroke Care provides residents with a secure, relaxed and homely environment in which their care, comfort and well-being is of prime importance. Their neighbouring properties are perfectly located in a quiet residential area, all within easy reach of Reading town centre.

Please visit the website for further details.

Owner: Pembroke Care (Reading) Ltd

Person in charge: Charles D'Cruz (Manager)

Local Authority / Social Services: Reading Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Hungarian, Tagalog, Urdu

Single Rooms: 12

Shared Rooms: 4

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single £775 – £975 , Personal Care Shared (per person) £700 – £900 (These prices are only a guideline, please contact Pembroke Care to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Pembroke Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Pembroke Care has a Review Score of 9.9 (9.906)

The Review Score of 9.9 (maximum of 10) for Pembroke Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Pembroke Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.906 for Pembroke Care is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Pembroke Care is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pembroke Care?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pembroke Care

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2

Following a collapse, I was unable to look after myself although I had been doing this satisfactorily after the death of my wife. It was, therefore, comforting to be placed in a care home where I was looked after very well with proficient independence, my own self-contained flat and all the help and services I required; and importantly a feeling of security with help always at hand.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pembroke Care has provided my friend with a very good level of care for all the 9 years that he has been at Pembroke Loge. The staff are always welcoming on my arrival or whenever I telephone. There is an excellent atmosphere whereby relatives and friends feel "part of the family" during every visit in a relaxed environment. Management are always on hand to discuss any welfare issues or day-to-day enquires.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am delighted with the service that my father receives from everyone at Pembroke Care. Originally, my father received care from the staff at his own home as he just needed minimal assistance. As his care needs progressed, he was able to live at Pembroke Care in one of the apartments with assisted living.
The flat was very nice and cosy and catered to his needs. As his care needs progressed even further, he requested to move into the main home where he can have 24-hour care.
I am very happy that dad is safe and well taken cared of, I do not need to worry about him anymore.
Dad is very happy here and is given everything that he needs. I would have no trouble recommending Pembroke Care to anyone. The staff are very good and friendly, and the management are easily contactable and approachable should we need anything.
I was very grateful that during the Christmas period, I was able to stay in a flat, provided free of charge which meant I could spend quality time with dad.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Daniel D'Cruz, Deputy Manager at Pembroke Care responded to this review on 14 Feb 2017:

Thank you Hilary for such a lovely review - Pembroke Care

The care that my mother received while at Pembroke Care was above my expectations. Mum could be very "challenging" at times and all the staff were very professional and sympathetic to her needs and requirements, both medically and emotionally. Pembroke Lodge really is a home from home, with all residents and visitors are treated like family. The home has some stunning gardens which have been designed with dementia residents in mind. I would have no concerns recommending this home to anyone else.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having needed some treatment from the Hospital, and looking around at other care providers in the Reading area, I decided to come to Pembroke Care due to the kind and caring atmosphere. I have not regretted my decision since. During my stay, if I ever needed assistance or anything else, in particular, this was provided with the best consideration of my needs. I require a gluten free diet and this was given with no problems at all. If you require personal assistance, at the same time as independence, then this is an excellent establishment.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since coming to Pembroke Care both my parents have settled in extremely well due to the care of the workers, which has been brilliant. I particularly appreciate the efforts the staff have gone to feed my "faddy" father.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Alexander Lodge since August 2015 as she was unable to look after herself at home with only 3 hours of care. I have peace of mind knowing that she is looked after 24 hours. She is very happy here, she loves her room, especially having her door open and seeing all the comings and goings. She enjoys sitting at the communal table to have her meals and loves to take part in any cooking activities and being taken round the lovely gardens. All the carers look after her very well and cater for all her needs and the management are always on hand if there are any problems.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Taking a friend to see her husband at Pembroke was a wonderful experience. Staff were welcoming and friendly, the home warm and inviting and managers/shift leaders came and spoke straight away introducing themselves. 
Rooms are lovely and comfortable, the garden is beautiful even at this time of year and my friend was very happy in his new home as were some of the other residents all talking to me and saying hello.
It was a relief and a relaxing pleasure to visit unannounced and the tea and biscuit was very welcome. 
A lovely place for anyone and I would happily send a relative there should they ever need that special type of care.

How likely would you be to recommend Pembroke Care? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2015

July 2014

Level 5 Food Hygiene Rating

Recipient: Pembroke Care

Date: Thursday 03 Jul 2014

more details

September 2013

Fully Compliant Report from CQC

Recipient: Pembroke Care

Date: Friday 27 Sep 2013

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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