Pembroke Care

Louise (daughter of Patricia)

This was her first time in a care home for restbite and it was a welcome break for us to get away for holiday

The last couple of weeks of Mum's life were a very difficult time for everyone but she was always treated with dignity, and nothing was too much trouble.

We were always kept informed & welcomed

I came most Sundays for some time to take a resident to church. I always found the people caring for her to be very kind and competent , and there was clearly a very good atmosphere. She died in April 2026 , having been very well looked after in her last few weeks.

We cannot speak too highly of the care Eunice was given right up to the end of her life,

Thank you all so much for all that you did to make him feel at home and look after him.

Above all, it is the loving care and attention she received that will make us eternally grateful to them.

This was my dad's (aged 90) first experience of care, on coming out of hospital. He stayed with Alexandra Lodge for just two weeks while we found him a permanent care home closer to our family. The directors and care staff at Pembroke Group were outstanding in their flexibility and helping us through fast-changing circumstances. Whilst - of course - my dad was unhappy about not being able to go home, the staff were kind and helped him adapt to his new situation. He left Alexandra Lodge after two weeks much fitter, stronger, more mobile and more positive then when he arrived. Thank you to all the staff.

Pembroke is a very lovely care home and we've been very impressed by how the management and staff are caring for our father. The care home is small, family run, and personal and the staff are attentive and familiar (no agency staff).

The building is very nice and they have a lovely garden that our father enjoys very much. Food looks great and is home cooked, staff regularly offering cups or tea and other refreshments.

Levels of personal care and responsiveness to welfare concerns is very impressive. Couldn't be more pleased with our choice

I booked a 3 day stay at Pembroke Care as I was not sure whether I would need nursing care after an operation. My recovery was good and I did not need nursing care but a warm sheltered environment staffed by dedicated carers, available 24 hours, was very reassuring and helped my recovery. My room was warm and comfortable and I had access to a dining and sitting area and a garden. The staff were very attentive to my needs and were professional and genuinely caring. Thank you all for making my stay and recovery period both comfortable and pleasant.

Pembroke Lodge is a small personal care home where my mother resides. I have always felt the staff are caring and attentive. Mum suffers with dementia but she seems happy and comfortable there. They are very accommodating when we request to visit Mum.

Thank you so much.

My mother was treated with such care and kindness during her final year of life, at the Pembroke Lodge. It was so reassuring for her relatives to know that she was looked after with such care, professionalism and love. Thank you to all at Pembroke Lodge.

The staff were great and made the birthday celebration special for my father, they went the extra mile! Thank you all for what you are doing for him. He was fully engaged in the experience and he and his family members had a lovely time. God bless.

My mother has been a resident at Pembroke since 2019 and we have been very happy with her care. We were fortunate that, with the help of technology, were able to maintain good communication links with her during the difficult Covid years. The carers are wonderful and the owners/managers are always available to discuss my mum's care.

My father recently passed away aged 99 at the Pembroke Care home. He had been a resident there for over 7 years during which time the staff and management at Pembroke Care looked after him extremely well. When he first moved there after a minor medical emergency he was able to live in his own apartment across the road from the main home giving him the independence and privacy he wanted. As his health gently declined he was able to move into other parts of the care home which were able to give him closer supervision in case of emergencies like a fall. I live in Asia but managed to see him reasonably frequently. The staff always made it easy to visit at any reasonable time and I was always pleasantly surprised how unfailingly kind and gentle they were towards my father. Caring for the old cannot be an easy task and they always seemed to do so with constant cheerfulness and warmth. I cannot recommend Pembroke Care Home highly enough.

My father has been a resident at Pembroke for over 5 years, he has been looked after very well and the staff are very friendly. Due to his condition, he needs a lot of attention and in spite of this, he is healthy.

My mother has been a resident in Pembroke Care for 4 years, and this is an update to a previous review. I would like to extend again my gratitude for the care provided and am particularly thankful for the systems put in place by the Deputy Manager. For example, the relationship between Pembroke Care and the local GP surgery is excellent, meaning that any health concerns raised are dealt with promptly and professionally.

Friend seems well looked after as in clean clothes and environment is clean. I appreciate that older people can be stubborn but not aware of much happening to stimulate. As far as I know no complaints re food.