Pembroke Care

A very attentive and caring care home environment staffed by capable and compassionate staff. Well resourced and well managed. Beautiful grounds and well-furnished accommodation with a family atmosphere.

Following a collapse, I was unable to look after myself although I had been doing this satisfactorily after the death of my wife. It was, therefore, comforting to be placed in a care home where I was looked after very well with proficient independence, my own self-contained flat and all the help and services I required; and importantly a feeling of security with help always at hand.

Pembroke Care has provided my friend with a very good level of care for all the 9 years that he has been at Pembroke Loge. The staff are always welcoming on my arrival or whenever I telephone. There is an excellent atmosphere whereby relatives and friends feel "part of the family" during every visit in a relaxed environment. Management are always on hand to discuss any welfare issues or day-to-day enquires.

I am delighted with the service that my father receives from everyone at Pembroke Care. Originally, my father received care from the staff at his own home as he just needed minimal assistance. As his care needs progressed, he was able to live at Pembroke Care in one of the apartments with assisted living.
The flat was very nice and cosy and catered to his needs. As his care needs progressed even further, he requested to move into the main home where he can have 24-hour care.
I am very happy that dad is safe and well taken cared of, I do not need to worry about him anymore.
Dad is very happy here and is given everything that he needs. I would have no trouble recommending Pembroke Care to anyone. The staff are very good and friendly, and the management are easily contactable and approachable should we need anything.
I was very grateful that during the Christmas period, I was able to stay in a flat, provided free of charge which meant I could spend quality time with dad.

The care that my mother received while at Pembroke Care was above my expectations. Mum could be very "challenging" at times and all the staff were very professional and sympathetic to her needs and requirements, both medically and emotionally. Pembroke Lodge really is a home from home, with all residents and visitors are treated like family. The home has some stunning gardens which have been designed with dementia residents in mind. I would have no concerns recommending this home to anyone else.

Having needed some treatment from the Hospital, and looking around at other care providers in the Reading area, I decided to come to Pembroke Care due to the kind and caring atmosphere. I have not regretted my decision since. During my stay, if I ever needed assistance or anything else, in particular, this was provided with the best consideration of my needs. I require a gluten free diet and this was given with no problems at all. If you require personal assistance, at the same time as independence, then this is an excellent establishment.

Since coming to Pembroke Care both my parents have settled in extremely well due to the care of the workers, which has been brilliant. I particularly appreciate the efforts the staff have gone to feed my "faddy" father.

My mother has been in Alexander Lodge since August 2015 as she was unable to look after herself at home with only 3 hours of care. I have peace of mind knowing that she is looked after 24 hours. She is very happy here, she loves her room, especially having her door open and seeing all the comings and goings. She enjoys sitting at the communal table to have her meals and loves to take part in any cooking activities and being taken round the lovely gardens. All the carers look after her very well and cater for all her needs and the management are always on hand if there are any problems.

Taking a friend to see her husband at Pembroke was a wonderful experience. Staff were welcoming and friendly, the home warm and inviting and managers/shift leaders came and spoke straight away introducing themselves. 
Rooms are lovely and comfortable, the garden is beautiful even at this time of year and my friend was very happy in his new home as were some of the other residents all talking to me and saying hello.
It was a relief and a relaxing pleasure to visit unannounced and the tea and biscuit was very welcome. 
A lovely place for anyone and I would happily send a relative there should they ever need that special type of care.