Search...

Pembroke Care

32 Alexandra Road, Reading, Berkshire RG1 5PF
Pembroke Care Logo
Jobs
Pembroke Care logo
A very attentive and caring care home environment staffed by capable and compassionate staff.Colin K(Son of Resident/Service User)
Pembroke Care, Reading
I am delighted with the service that my father receives from everyone at Pembroke Care.Hilary C(Daughter of Resident/Service User)
Pembroke Care, Reading
Pembroke Care, Reading

Pembroke Care supports people who are medically ready to leave hospital but not yet ready, or confident enough, to manage at home. Set in a quiet residential part of Reading, minutes from the Royal Berkshire Hospital, this boutique setting has cared for local people since 1994 and is kept deliberately small, so staff know every guest personally.

The team offers a single Hospital-to-Home pathway with three ways in: post-hospital recovery stays,...  

Care Provided by Pembroke Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,450
Residential Dementia CareFrom £1,450From £1,450

Fee's are primarily dependant on the care required, and also on the room or property taken. This can be further discussed in your initial enquiry.

Contact Pembroke Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Pembroke Care (Reading) Ltd
  • Private Owned

Person in charge

  • Iqra Malik (Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (1)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Please contact the manager to make the appointment.

Parking

  • On site parking.

Pembroke Care Reviews (63)

Submit a Review
9.6

Pembroke Care has a Review Score of 9.6 (9.577) out of 10, based on 22 reviews in the last 2 years. Over all time Pembroke Care has 63 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Pembroke Care
Loading...
Showing 63 reviews matching selected criteria
Review from Louise H (Daughter of Resident) published on 24 July 2026 Submitted via Website
Overall Experience
My mum stayed in Pembroke Lodge from May 2021 - June 2026. She was well cared for throughout her 5 years stay there, as a resident.
The staff are all excellent, very caring, showing always a lot of patience, care, support & understanding.
They always kept me updated with my mum's health & care needs.
The bedrooms & premises are all a little dated, but are now all going through an update / upgrade, which was needed.
The grounds & gardens are well kept & in the summer provide a lovely place for visits.
Overall I was very happy with mum's care & stay at Pembroke Lodge.
A big thank you to all that staff!

Louise (daughter of Patricia)

Reply from Iqra Malik, Care Manager at Pembroke Care

Thank you so much for your kind feedback and for taking the time to share your experience.

It was a privilege to care for your mum over the past five years. Your lovely comments about our team mean a great deal, and I will ensure they are shared with all the staff, who will truly appreciate your...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lorraine F (Daughter of Resident) published on 14 July 2026 Submitted via Website
Overall Experience
Mum was cared for very well
All the staff made her feel welcome and comfortable
She was happy when I collected her after her 2 weeks stay for restbite.
Her food was lovely and she enjoyed the daily routine.

This was her first time in a care home for restbite and it was a welcome break for us to get away for holiday

Reply from Iqra Malik, Care Manager at Pembroke Care

Thank you for taking the time to share your lovely feedback.

We are delighted to hear that your mum felt welcomed, comfortable and well cared for during her respite stay, and that she enjoyed the food and daily routine. It is wonderful to know her stay gave you peace of mind and allowed you to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire S (Daughter of Resident) published on 17 June 2026 Submitted via Website
Overall Experience
Mum was with Pembroke Care for over three years. During this time she was looked after with care and love by all the staff. We were always made to feel welcome whenever we visited. Many of the staff seemed to be there all or most of the time that Mum was there, so it looked to be a low staff turnover, which is always a good sign.

The last couple of weeks of Mum's life were a very difficult time for everyone but she was always treated with dignity, and nothing was too much trouble.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K T (Power of Attorney of Resident) published on 17 June 2026 Submitted via Website
Overall Experience
Good care was given throughout her stay over 3 years. Especially by Iqra and her team over the last 2/3 months of my friend's life.
Moved to a new room where more care could be given and room updated in line with our suggestions
During the last 10 days she was treated extremely well.

We were always kept informed & welcomed

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from D R (Friend of Resident) published on 17 June 2026 Submitted via Website
Overall Experience

I came most Sundays for some time to take a resident to church. I always found the people caring for her to be very kind and competent , and there was clearly a very good atmosphere. She died in April 2026 , having been very well looked after in her last few weeks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Pamela J (Power of Attorney of Resident) published on 17 June 2026 Submitted via Website
Overall Experience
As a holder of POA for Eunice, I wish especially to express my gratitude for the way that Eunice was looked after in the few weeks before her death.
When it became obvious that she needed more care she was moved into a room which was just right for her escalating need for care and she was very appreciative of this lovely little room- with ensuite of course.
For about the final ten days she couldn't really communicate and she did not want any treatment for her respiratory condition so in agreement with staff from the Royal Berkshire Hospital she was given palliative care only and she was able to stay in her familiar surroundings to the end.
We were able to visit her at any time.
Pembroke Care even supplied a water bed to make her more comfortable.

We cannot speak too highly of the care Eunice was given right up to the end of her life,

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Julia M (Daughter of Resident) published on 8 October 2025 Submitted via Website
Overall Experience
All the staff we met at Pembroke care were friendly, caring and professional.
My dad was well cared for and happy during his time there.

Thank you all so much for all that you did to make him feel at home and look after him.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your lovely words. We're so glad to hear Dad felt well cared for and at home during his time with us. It means a great deal to the whole team to know their kindness and support made a difference. We'll share your thanks with everyone at Pembroke Care, they'll be touched to hear it. We wish you and your family all the best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue P (Daughter of Resident) published on 5 September 2025 Submitted via Website
Overall Experience
My Mother was at Pembroke Lodge from December 2020 until she sadly passed away there earlier this month.
She absolutely loved everything about the home, from the excellent management and staff to the wonderful atmosphere.
Before she went in she was a very unhappy Alzheimer's sufferer but within weeks she was like her previous happy and smiling self.
She found the accommodation, the food and the grounds all excellent.

Above all, it is the loving care and attention she received that will make us eternally grateful to them.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for sharing such heartfelt words at such a difficult time. It was our absolute pleasure to look after your mum, and she will certainly be remembered, she was such a character and brought smiles to those around her. Knowing she found happiness and comfort with us at Pembroke Lodge means so...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P K (Son of Resident) published on 26 August 2025 Submitted via Website
Overall Experience

This was my dad's (aged 90) first experience of care, on coming out of hospital. He stayed with Alexandra Lodge for just two weeks while we found him a permanent care home closer to our family. The directors and care staff at Pembroke Group were outstanding in their flexibility and helping us through fast-changing circumstances. Whilst - of course - my dad was unhappy about not being able to go home, the staff were kind and helped him adapt to his new situation. He left Alexandra Lodge after two weeks much fitter, stronger, more mobile and more positive then when he arrived. Thank you to all the staff.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you so much for sharing this. We know how difficult it can be when home isn't an option, so we're really glad our team could make the transition a little easier for your dad. It's wonderful to hear he left feeling stronger and more positive-that means a lot to us. We'll make sure the staff at...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Son of Resident) published on 26 June 2025 Submitted via Website
Overall Experience

Pembroke is a very lovely care home and we've been very impressed by how the management and staff are caring for our father. The care home is small, family run, and personal and the staff are attentive and familiar (no agency staff).

The building is very nice and they have a lovely garden that our father enjoys very much. Food looks great and is home cooked, staff regularly offering cups or tea and other refreshments.

Levels of personal care and responsiveness to welfare concerns is very impressive. Couldn't be more pleased with our choice

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your thoughtful feedback. We're so glad to hear that your father is enjoying his time with us at Pembroke Care, especially the garden and home-cooked meals. It means a lot to us that you've noticed the consistent team and personal approach we pride ourselves on. Your comments about...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from E P (Resident / Service User) published on 30 January 2025 Submitted via Website
Overall Experience

I booked a 3 day stay at Pembroke Care as I was not sure whether I would need nursing care after an operation. My recovery was good and I did not need nursing care but a warm sheltered environment staffed by dedicated carers, available 24 hours, was very reassuring and helped my recovery. My room was warm and comfortable and I had access to a dining and sitting area and a garden. The staff were very attentive to my needs and were professional and genuinely caring. Thank you all for making my stay and recovery period both comfortable and pleasant.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your kind words. We're pleased to hear that your stay with us provided the comfort and reassurance you needed during your recovery. Our team takes great pride in creating a warm and supportive environment, and it's wonderful to know that you found our care helpful. Wishing you continued good health, and we appreciate you taking the time to share your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from K U (Daughter of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

Pembroke Lodge is a small personal care home where my mother resides. I have always felt the staff are caring and attentive. Mum suffers with dementia but she seems happy and comfortable there. They are very accommodating when we request to visit Mum.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your kind feedback. We are glad to hear that your mother feels happy and comfortable with us, and we are grateful for your trust in our care. Supporting residents with dementia with compassion and attentiveness is at the heart of what we do. It's always a pleasure to accommodate family visits, and we're pleased you feel welcomed. Your words mean a lot to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Hilary C (Daughter of Resident) published on 10 January 2025 Submitted via Website
Overall Experience
All the staff who looked after my late father were so efficient, kind, caring, honest and totally professional.
We, as a family, are truly grateful that my father received excellent care.
From start to finish, Pembroke Care looked after my father so well.

Thank you so much.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your kind words and for sharing your family's experience. It was an honour to care for your father, and we're humbled by your appreciation of our team's dedication and professionalism. Supporting him and your family was a privilege, and we're grateful to have been part of his journey. Your gratitude means so much to all of us. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian W (Son of Resident) published on 9 January 2025 Submitted via Website
Overall Experience

My mother was treated with such care and kindness during her final year of life, at the Pembroke Lodge. It was so reassuring for her relatives to know that she was looked after with such care, professionalism and love. Thank you to all at Pembroke Lodge.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your heartfelt message. It means so much to know that your mother's final year was marked by care, kindness, and compassion from our team. Supporting her and providing comfort during that time was a privilege for us. We're truly grateful for your trust and your kind words about our staff's dedication. Our thoughts are always with you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter T (Son of Resident) published on 4 November 2024 Submitted via Website
Overall Experience

The staff were great and made the birthday celebration special for my father, they went the extra mile! Thank you all for what you are doing for him. He was fully engaged in the experience and he and his family members had a lovely time. God bless.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for sharing such wonderful feedback. We're delighted to hear that your father's birthday was a memorable celebration. Our team truly enjoys creating special moments, and it's lovely to know he and your family had a joyful experience. We're grateful for your kind words and for the chance to be part of these important times. Blessings to you and your family as well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Gill W (Daughter of Resident) published on 4 November 2024 Submitted via Website
Overall Experience

My mother has been a resident at Pembroke since 2019 and we have been very happy with her care. We were fortunate that, with the help of technology, were able to maintain good communication links with her during the difficult Covid years. The carers are wonderful and the owners/managers are always available to discuss my mum's care.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your feedback. We're glad that technology helped keep you connected with your mother during the challenging Covid period, and we're pleased to hear that her care has met your expectations. Our dedicated team strives to provide attentive and compassionate support, and we're always here...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Dallas R (Son of Resident) published on 29 October 2024 Submitted via Website
Overall Experience

My father recently passed away aged 99 at the Pembroke Care home. He had been a resident there for over 7 years during which time the staff and management at Pembroke Care looked after him extremely well. When he first moved there after a minor medical emergency he was able to live in his own apartment across the road from the main home giving him the independence and privacy he wanted. As his health gently declined he was able to move into other parts of the care home which were able to give him closer supervision in case of emergencies like a fall. I live in Asia but managed to see him reasonably frequently. The staff always made it easy to visit at any reasonable time and I was always pleasantly surprised how unfailingly kind and gentle they were towards my father. Caring for the old cannot be an easy task and they always seemed to do so with constant cheerfulness and warmth. I cannot recommend Pembroke Care Home highly enough.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your kind words. It was a privilege to care for your father over the years and to witness his unique spirit. We're pleased that he was able to maintain his independence in his own apartment and transition smoothly as his needs changed. Our team values the importance of creating a warm...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from P T (Son of Resident) published on 2 October 2024 Submitted via Website
Overall Experience

My father has been a resident at Pembroke for over 5 years, he has been looked after very well and the staff are very friendly. Due to his condition, he needs a lot of attention and in spite of this, he is healthy.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you so much for your kind words and for taking the time to share your experience with Pembroke. It has been our pleasure and privilege to care for your father over the past five years. We strive to ensure all our residents receive the attention and support they need, and it's wonderful to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from R P (Daughter of Resident) published on 25 September 2024 Submitted via Website
Overall Experience

My mother has been a resident in Pembroke Care for 4 years, and this is an update to a previous review. I would like to extend again my gratitude for the care provided and am particularly thankful for the systems put in place by the Deputy Manager. For example, the relationship between Pembroke Care and the local GP surgery is excellent, meaning that any health concerns raised are dealt with promptly and professionally.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your kind words and for taking the time to update your review. We are delighted to hear that your mother continues to receive the care she deserves, and we appreciate your recognition of the systems we have in place. Our team works hard to maintain strong relationships with healthcare...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G S (Friend of Resident) published on 19 September 2024 Submitted via Website
Overall Experience

Friend seems well looked after as in clean clothes and environment is clean. I appreciate that older people can be stubborn but not aware of much happening to stimulate. As far as I know no complaints re food.

Reply from Daniel DCruz, Deputy Manager at Pembroke Care

Thank you for your feedback. We're glad to hear you feel your friend is well cared for in terms of cleanliness and comfort. We do offer a variety of daily activities designed to engage and stimulate our residents, but participation is always optional. We understand that some individuals may choose...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 April 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Pembroke Care.

Upcoming Events

There are no upcoming events for Pembroke Care.

Awards / Recognitions (4)

  • 01 Apr 2017Recipient: Pembroke Care
  • 01 Feb 2015Recipient: Pembroke Care
  • 03 Jul 2014Recipient: Pembroke Care

Accreditations

There are no accreditations posted yet for Pembroke Care.

Meet the Team (3)

Iqra Malik
Iqra MalikJob Title:Care ManagerJoined: 2015

Iqra Malik is the Care Manager for Pembroke Care, and she has been with the company since 2015.

Aneta Milanova
Aneta MilanovaJob Title:Senior Healthcare AssistantJoined: 2019

Aneta is one of our Senior Healthcare Assistants and has been with the company since 2019.

Juile Turk
Juile TurkJob Title:Senior Healthcare AssistantJoined: 2018

Julie is one of our Senior Healthcare Assistants and doubles up as a chef when needed.

Julie has been with the company since 2018.

Frequently Asked Questions about Pembroke Care

What types of Care is Pembroke Care registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pembroke Care have?

There are 14 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Pembroke Care?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Pembroke Care to the centre of Reading?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pembroke Care to verify any information. View our terms and conditions. Pembroke Care has an Enhanced Service -more info.