What types of Care is Pembroke Care registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pembroke Care have?

There are 14 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Pembroke Care?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pembroke Care to the centre of Reading?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Pembroke Care care home, 32 Alexandra Road, Reading, Berkshire RG1 5PF

Review from Pamela J (Power of Attorney of Resident) published on 17 June 2026 Submitted via Website • Report

Overall Experience

As a holder of POA for Eunice, I wish especially to express my gratitude for the way that Eunice was looked after in the few weeks before her death.
When it became obvious that she needed more care she was moved into a room which was just right for her escalating need for care and she was very appreciative

of this lovely little room- with ensuite of course.
For about the final ten days she couldn't really communicate and she did not want any treatment for her respiratory condition so in agreement with staff from the Royal Berkshire Hospital she was given palliative care only and she was able to stay in her familiar surroundings to the end.
We were able to visit her at any time.
Pembroke Care even supplied a water bed to make her more comfortable.
We cannot speak too highly of the care Eunice was given right up to the end of her life,

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from D R (Friend of Resident) published on 17 June 2026 Submitted via Website • Report

Overall Experience

I came most Sundays for some time to take a resident to church. I always found the people caring for her to be very kind and competent , and there was clearly a very good atmosphere. She died in April 2026 , having been very well looked after in her last few weeks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from K T (Power of Attorney of Resident) published on 17 June 2026 Submitted via Website • Report

Overall Experience

Good care was given throughout her stay over 3 years. Especially by Iqra and her team over the last 2/3 months of my friend's life.
Moved to a new room where more care could be given and room updated in line with our suggestions
During the last 10 days she was treated extremely well.
We were always

kept informed & welcomed

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Claire S (Daughter of Resident) published on 17 June 2026 Submitted via Website • Report

Overall Experience

Mum was with Pembroke Care for over three years. During this time she was looked after with care and love by all the staff. We were always made to feel welcome whenever we visited. Many of the staff seemed to be there all or most of the time that Mum was there, so it looked to be a low staff turnover,

which is always a good sign.
The last couple of weeks of Mum's life were a very difficult time for everyone but she was always treated with dignity, and nothing was too much trouble.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Julia M (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

All the staff we met at Pembroke care were friendly, caring and professional.
My dad was well cared for and happy during his time there.
Thank you all so much for all that you did to make him feel at home and look after him.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke CareThank you for your lovely words. We're so glad to hear Dad felt well cared for and at home during his time with us. It means a great deal to the whole team to know their kindness and support made a difference. We'll share your thanks with everyone at Pembroke Care, they'll be touched to hear it. We wish you and your family all the best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Sue P (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

My Mother was at Pembroke Lodge from December 2020 until she sadly passed away there earlier this month.
She absolutely loved everything about the home, from the excellent management and staff to the wonderful atmosphere.
Before she went in she was a very unhappy Alzheimer's sufferer but within weeks

she was like her previous happy and smiling self.
She found the accommodation, the food and the grounds all excellent.
Above all, it is the loving care and attention she received that will make us eternally grateful to them.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke CareThank you for sharing such heartfelt words at such a difficult time. It was our absolute pleasure to look after your mum, and she will certainly be remembered, she was such a character and brought smiles to those around her. Knowing she found happiness and comfort with us at Pembroke Lodge means so much, and we're glad she felt at home again. We'll share your kind words with the whole team, who will be touched by them. Please accept our sincere condolences from everyone here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P K (Son of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

This was my dad's (aged 90) first experience of care, on coming out of hospital. He stayed with Alexandra Lodge for just two weeks while we found him a permanent care home closer to our family. The directors and care staff at Pembroke Group were outstanding in their flexibility and helping us through

fast-changing circumstances. Whilst - of course - my dad was unhappy about not being able to go home, the staff were kind and helped him adapt to his new situation. He left Alexandra Lodge after two weeks much fitter, stronger, more mobile and more positive then when he arrived. Thank you to all the staff.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke CareThank you so much for sharing this. We know how difficult it can be when home isn't an option, so we're really glad our team could make the transition a little easier for your dad. It's wonderful to hear he left feeling stronger and more positive-that means a lot to us. We'll make sure the staff at Alexandra Lodge see your kind words, as they'll be touched to know their care made a difference. We wish your dad every happiness in his new home closer to you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J M (Son of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

Pembroke is a very lovely care home and we've been very impressed by how the management and staff are caring for our father. The care home is small, family run, and personal and the staff are attentive and familiar (no agency staff).

The building is very nice and they have a lovely garden that our

father enjoys very much. Food looks great and is home cooked, staff regularly offering cups or tea and other refreshments.

Levels of personal care and responsiveness to welfare concerns is very impressive. Couldn't be more pleased with our choice

Reply from Daniel D'Cruz, Deputy Manager at Pembroke CareThank you for your thoughtful feedback. We're so glad to hear that your father is enjoying his time with us at Pembroke Care, especially the garden and home-cooked meals. It means a lot to us that you've noticed the consistent team and personal approach we pride ourselves on. Your comments about our care and responsiveness are truly appreciated by all of us. We're very pleased to be supporting your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from E P (Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

I booked a 3 day stay at Pembroke Care as I was not sure whether I would need nursing care after an operation. My recovery was good and I did not need nursing care but a warm sheltered environment staffed by dedicated carers, available 24 hours, was very reassuring and helped my recovery. My room was

warm and comfortable and I had access to a dining and sitting area and a garden. The staff were very attentive to my needs and were professional and genuinely caring. Thank you all for making my stay and recovery period both comfortable and pleasant.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your kind words. We're pleased to hear that your stay with us provided the comfort and reassurance you needed during your recovery. Our team takes great pride in creating a warm and supportive environment, and it's wonderful to know that you found our care helpful. Wishing you continued good health, and we appreciate you taking the time to share your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from K U (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Pembroke Lodge is a small personal care home where my mother resides. I have always felt the staff are caring and attentive. Mum suffers with dementia but she seems happy and comfortable there. They are very accommodating when we request to visit Mum.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your kind feedback. We are glad to hear that your mother feels happy and comfortable with us, and we are grateful for your trust in our care. Supporting residents with dementia with compassion and attentiveness is at the heart of what we do. It's always a pleasure to accommodate family visits, and we're pleased you feel welcomed. Your words mean a lot to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Hilary C (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report

Overall Experience

All the staff who looked after my late father were so efficient, kind, caring, honest and totally professional.
We, as a family, are truly grateful that my father received excellent care.
From start to finish, Pembroke Care looked after my father so well.
Thank you so much.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your kind words and for sharing your family's experience. It was an honour to care for your father, and we're humbled by your appreciation of our team's dedication and professionalism. Supporting him and your family was a privilege, and we're grateful to have been part of his journey. Your gratitude means so much to all of us. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ian W (Son of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

My mother was treated with such care and kindness during her final year of life, at the Pembroke Lodge. It was so reassuring for her relatives to know that she was looked after with such care, professionalism and love. Thank you to all at Pembroke Lodge.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your heartfelt message. It means so much to know that your mother's final year was marked by care, kindness, and compassion from our team. Supporting her and providing comfort during that time was a privilege for us. We're truly grateful for your trust and your kind words about our staff's dedication. Our thoughts are always with you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Peter T (Son of Resident) published on 4 November 2024 Submitted via Website • Report

Overall Experience

The staff were great and made the birthday celebration special for my father, they went the extra mile! Thank you all for what you are doing for him. He was fully engaged in the experience and he and his family members had a lovely time. God bless.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for sharing such wonderful feedback. We're delighted to hear that your father's birthday was a memorable celebration. Our team truly enjoys creating special moments, and it's lovely to know he and your family had a joyful experience. We're grateful for your kind words and for the chance to be part of these important times. Blessings to you and your family as well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Gill W (Daughter of Resident) published on 4 November 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident at Pembroke since 2019 and we have been very happy with her care. We were fortunate that, with the help of technology, were able to maintain good communication links with her during the difficult Covid years. The carers are wonderful and the owners/managers are always available

to discuss my mum's care.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your feedback. We're glad that technology helped keep you connected with your mother during the challenging Covid period, and we're pleased to hear that her care has met your expectations. Our dedicated team strives to provide attentive and compassionate support, and we're always here to discuss any aspects of her wellbeing. We appreciate your trust in us and are grateful to have your mother with us at Pembroke.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Dallas R (Son of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

My father recently passed away aged 99 at the Pembroke Care home. He had been a resident there for over 7 years during which time the staff and management at Pembroke Care looked after him extremely well. When he first moved there after a minor medical emergency he was able to live in his own apartment

across the road from the main home giving him the independence and privacy he wanted. As his health gently declined he was able to move into other parts of the care home which were able to give him closer supervision in case of emergencies like a fall. I live in Asia but managed to see him reasonably frequently. The staff always made it easy to visit at any reasonable time and I was always pleasantly surprised how unfailingly kind and gentle they were towards my father. Caring for the old cannot be an easy task and they always seemed to do so with constant cheerfulness and warmth. I cannot recommend Pembroke Care Home highly enough.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your kind words. It was a privilege to care for your father over the years and to witness his unique spirit. We're pleased that he was able to maintain his independence in his own apartment and transition smoothly as his needs changed. Our team values the importance of creating a warm and welcoming environment, and your appreciation of our staff's dedication and compassion truly means a lot. Supporting families from afar is something we strive to make seamless, and we're grateful for the opportunity to provide comfort and care to both you and your father.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P T (Son of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Pembroke for over 5 years, he has been looked after very well and the staff are very friendly. Due to his condition, he needs a lot of attention and in spite of this, he is healthy.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you so much for your kind words and for taking the time to share your experience with Pembroke. It has been our pleasure and privilege to care for your father over the past five years. We strive to ensure all our residents receive the attention and support they need, and it's wonderful to hear that he is happy and healthy under our care. Our team is dedicated to providing a friendly and nurturing environment, and we're glad this has been reflected in your father's experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Louise H (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

My mum has stayed in Pembroke Lodge since May 2021, and we have always found the staff very good & caring, providing great care & support to my mum who has dementia & Alzheimer's. The home is small & friendly & there is a lovely garden to sit out in, in the summertime.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your lovely feedback. We are so pleased to hear that you and your mum have had a positive experience at Pembroke Lodge. Caring for residents with dementia and Alzheimer's requires a compassionate and dedicated team, and we're glad that our efforts have made a difference in your mum's care and comfort. We take pride in offering a welcoming and homely environment, and it's great to know that you've enjoyed the garden during the summer months. If you ever have any questions or suggestions, please feel free to reach out to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R P (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident in Pembroke Care for 4 years, and this is an update to a previous review. I would like to extend again my gratitude for the care provided and am particularly thankful for the systems put in place by the Deputy Manager. For example, the relationship between Pembroke Care

and the local GP surgery is excellent, meaning that any health concerns raised are dealt with promptly and professionally.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your kind words and for taking the time to update your review. We are delighted to hear that your mother continues to receive the care she deserves, and we appreciate your recognition of the systems we have in place. Our team works hard to maintain strong relationships with healthcare providers like the local GP surgery to ensure timely and professional attention to any health concerns. Your feedback encourages us to keep striving for excellence in the care we provide. Thank you for your continued trust in Pembroke Care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from G S (Friend of Resident) published on 19 September 2024 Submitted via Website • Report

Overall Experience

Friend seems well looked after as in clean clothes and environment is clean. I appreciate that older people can be stubborn but not aware of much happening to stimulate. As far as I know no complaints re food.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you for your feedback. We're glad to hear you feel your friend is well cared for in terms of cleanliness and comfort. We do offer a variety of daily activities designed to engage and stimulate our residents, but participation is always optional. We understand that some individuals may choose not to join, and while we strive to cater to everyone's preferences, it can be challenging to meet all interests. We will continue to offer opportunities and encourage participation while respecting each resident's personal choices. Thank you again for your input!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Stephen T (Son of Resident) published on 19 September 2024 Submitted via Website • Report

Overall Experience

My Father is a resident at Pembroke Lodge and is thoroughly enjoying his stay. The staff always seem helpful and caring as well as extremely communicative. The food is always good and with the pleasant surroundings and garden a joy to walk around.

Reply from Daniel DCruz, Deputy Manager at Pembroke CareThank you so much for your kind words! We're thrilled to hear that your father is enjoying his stay at Pembroke Lodge. It's wonderful to know that he appreciates the helpful and caring staff, as well as the quality of the food and the beautiful surroundings. Our team works hard to ensure all residents feel comfortable and supported, and we're glad that this has been your father's experience. We truly value your feedback and look forward to continuing to provide a positive environment for him.