Pembroke Care

32 Alexandra Road, Reading RG1 5PF
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9.5 61 Reviews
  • Pembroke Care, Reading
Pembroke Care, is a family run facility situated in a peaceful residential area of Reading, and is convenient for a range of healthcare resources including the Royal Berkshire Hospital and the Town Centre.

Pembroke Care can offer the senior citizen a choice of lifestyles to suit their individual and changing needs. There is a range of care to choose from which is either provided from the residential home Pembroke Lodge which is more suited for dementia, Pembroke Apartments where the senior citizen can enjoy the use of a whole flat with as much or as little care as they need, or in the beautifully converted assisted living facility - Alexandra Lodge.

Pembroke Care provides residents with a secure, relaxed and homely environment in which their care, comfort and well-being is of prime importance. Their neighbouring properties are perfectly located in a quiet residential area, all within easy reach of Reading town centre.

Please visit the website for further details.
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Care Provided by Pembroke Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1450

Fee's are primarily dependant on the care required, and also on the room or property taken. This can be further discussed in your initial enquiry.

These prices are only a guideline, please contact Pembroke Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Pembroke Care (Reading) Ltd

Person in charge

  • Samuel D'Cruz (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • By assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Please contact the manager to make the appointment.

Parking

  • On site parking.

Pembroke Care Reviews (61)

9.5

Pembroke Care has a Review Score of 9.5 (9.548) out of 10, based on 25 reviews in the last 2 years.
Over all time Pembroke Care has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pembroke Care
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Total of 61, showing 21-40
Review from Anne-Marie C (Daughter of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Pembroke Lodge until her death earlier this year. She had come from another Care Home which was adequate but nowhere near as nice as Pembroke Lodge. The staff here are both knowledgeable and really caring, the food was excellent and although my mother had diminished appetite,
the efforts made by staff, to provide fresh fruit and food was excellent. There is a lovely garden and all residents were treated with respect. I am very happy that she had the experience of staying at Pembroke Lodge with the kind and caring family atmosphere it has.
Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your heartfelt review. We are deeply sorry for your loss and honoured that your mother spent her final days with us at Pembroke Lodge. Our team takes immense pride in providing knowledgeable and compassionate care, and it is truly rewarding to hear that our efforts made a positive difference. We're glad to know that she enjoyed the food and that our staff's dedication to her well-being was evident. Your kind words about our garden and the respectful treatment of residents are greatly appreciated. We strive to create a family atmosphere and are pleased it brought comfort to your mother and your family. Please feel free to visit at any time, you are always welcome. With heartfelt regards.

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Review from C M (Power of Attorney of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very attentive to my friend's needs, wishes and concerns. He is taken seriously, and if there's a medical need, they respond without delay.
They treat him respectfully and with great concern. I am very happy with his care.
Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your kind words about the care we provide at Pembroke Care. It's wonderful to hear that the needs, wishes, and concerns of our service users are being attentively and respectfully addressed by our staff. We take great pride in ensuring a prompt and appropriate response to any medical needs, as the well-being of our residents is our top priority.
Your satisfaction with the level of care and respect offered to your friend is very important to us, and we're delighted to know that you're happy with our services. We're committed to maintaining this standard of care and attention for all our residents.
Thank you for your trust and support.

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Review from S B (Niece of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pembroke Care Home is a lovely place. All the staff are very helpful and polite when you visit the home. When you telephone to see how a resident is, the staff will always give you an update on that person. When visiting, all the residents seem relaxed.
I have visited a few more other homes before
Pembroke, and Pembroke is very well run.
I can feel assured that my relative is well looked after.
The only negative is it was easier to be able to just arrive instead of having to book your visit. But I can understand why this is done.
Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for sharing your positive experience with us. We're pleased to hear that our staff's helpfulness and politeness stand out to you and that you feel reassured about your relative's well-being with us. It's great to know our residents appear relaxed and content.
Your understanding regarding our visitation booking policy is greatly appreciated. While we aim to accommodate spontaneity, this policy helps us ensure a safe and comfortable environment for everyone.
We're glad to be your choice after exploring other options, and we remain committed to maintaining our high standards of care.

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Review from Rebecca R (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Pembroke Care as it is a small home and has the feel of a family home and not a hotel or hospital. My mother has been a resident of Pembroke Care for just over two years now. Initially, I was concerned that she would resist and resent going into care, but she settled in very quickly and thinks
she is in her childhood home. She loves the gardens.
All of the carers are lovely; they are kind and patient and never seem rushed. They are very friendly and show affection to all of the residents. I remember watching one of the male staff applying hand sanitiser to the resident's hands before lunch; he was so gentle and tender that I was very moved by this. All of the staff are wonderful and take so much care in what they do, and I take great comfort in knowing my mother is supported, safe, warm, fed and clean. Many, many thanks.
Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for choosing Pembroke Care and sharing your experience. It's heartwarming to hear that your mother has settled in so well, feeling at home in our family-like environment and enjoying our gardens.
Your observations about our carers' kindness, patience, and affectionate care truly resonate with our commitment to compassionate caregiving. We're touched that the tender moment you witnessed with our staff member reflects the gentle, respectful approach we uphold in all our interactions.
Knowing that you find comfort in our attentive support and the safe, caring environment we provide for your mother means a great deal to us. We deeply appreciate your gratitude and will continue to ensure the highest standard of care for all our residents.

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Review from K C (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care and love Mum is shown on a daily basis is exceptional. The staff are always on hand to support and show great empathy. She is always clean and tidy, with personal needs met with consideration and respect.
The home was kept free from the Covid virus, for which we were truly grateful to them.
Although we missed visiting, we were kept updated with videos and messages, which was reassuring to us at the time.
Prior to the outbreak of Covid, visiting was unrestricted, and family friends were able to pop in and see their loved ones as and when they wished. However, since all restrictions were lifted on visiting care homes, some restrictions still remain, which might be a barrier to those who find keeping appointments difficult.
Many care homes were visited before choosing Pembroke Lodge, but although it didn't have the latest equipment or the best furnishing, it had the best atmosphere and attentive staff, so where else would we have chosen?
Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for taking the time to share your heartfelt thoughts about Pembroke Lodge. We are immensely grateful for your recognition of the love, care, and empathy that our staff dedicates to each resident, including your mother. It's our top priority to ensure that our residents are not only well-cared for but also feel at home and respected in every aspect of their daily lives.
Regarding the current visitation policies, we acknowledge your concerns. While we have endeavoured to relax restrictions sensibly, our primary commitment remains the safety and well-being of our residents. We continually review these policies and appreciate feedback like yours to guide our decisions.
We're delighted to hear that Pembroke Lodge's atmosphere and our attentive staff played a significant role in your decision to choose us. We may not boast the latest equipment or furnishings, but we believe that a warm, caring environment is paramount to the well-being of our residents.
Thank you once again.

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Review from Jeanette P (Daughter of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and love mum received whilst she was at Pembroke Lodge was exceptional. Mum could not have been looked after better and we really appreciated all the care she was given during her final years. It was a difficult decision to put mum into care but this was made much easier knowing she has been
in the best of hands with everything she needed and seeing her happy.
Her final days were dealt with dignity and respect and the care shown to the family was way beyond expectation.
As a family, we hope all the staff realise how invaluable they are and what a difference they make to people’s lives by doing what they do.
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Review from Hilary B (Niece of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle reluctantly came to Alexandra Lodge with preconceived ideas as to what life in a care home would be like. Thanks to amazing carers he was able to continue living how he wanted to live and everyone at Pembroke Care went to great lengths to ensure he was comfortable, safe and, above all, happy.
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Review from P H (Resident) published on 25 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 21 months in this care home. The staff were very welcoming when we arrived with mum and cared for her exceptionally.
Covid was a hard time for everyone, but I received regular videos showing how mum and the rest of the clients were doing.
Mums, last days were peaceful, the staff allowing
my sister and I to spend that valuable time with mum.
I can't thank the staff enough for caring for mum. Keep up the good work.
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Review from C P (Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and comfortable.
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Review from Mary M (Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an absolutely lovely, happy, family place.
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Review from Richard C (Friend of Resident) published on 2 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful for the thoughtful and kind care which the staff at Pembroke Care provided for my 90-year-old friend up to the end of his life. He loved the 6 months he spent there - a nice touch was his 6.45 pm glass of wine brought to his room! The team members helped him with computer glitches,
gave warm hugs and they could not have been more accommodating in providing for him, and the food was excellent! This was very important for my friend. Thank you!
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Review from Neil P (Son of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not have been more pleased with our decision to place our Mum into the care of the staff at Pembroke Care. Mum had suffered two recent strokes which had exacerbated her worsening dementia, and so we were keen to find somewhere that would cater to all of her needs. From our very first meeting
with the team and our first visit to Pembroke we were sure that we were on our way to making the best decision for Mum, and so it proved to be. Mum enjoyed over two comfortable and productive years at Pembroke, where she was treated with the utmost care and dignity by the excellent and very professional staff. Families and friends of residents are made to feel very welcome by the staff and visiting Mum at Pembroke was always a pleasure. In Mum's final weeks and days, we knew that she was receiving excellent and humane palliative care and that she was cared for until the moment she passed. Thank you, to the manager and the Pembroke staff for caring for and looking after our lovely Mum.
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Review from Paul G (Son of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Pembroke Lodge cared for my mother for 6-years. They, and management, were exceptional. My mother was always smiling and cheerful while in their care. She was always wearing fresh, clean clothing, and helped with food and drink when necessary.
While her condition gradually deteriorated,
mostly due to dementia, the care afforded her, and the other residents were unerring.
All of the residents were protected from the Covid threat by the exceptional efforts of the management and staff of Pembroke Lodge.
Thank you.
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Review from S D (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
This home has provided a caring and safe environment for my mother during the challenges of the Covid pandemic. To date, the home has remained free of Covid, and until very recently, has allowed unlimited garden visits from family and friends. The staff team is very consistent, friendly, welcoming and
caring. I have no concerns, but due to the pandemic, have never been inside the home, which means that scores for several of the questions are not well informed.
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Review from Audrey R (Friend of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who has been with Pembroke Care for the last 20-months, and I cannot praise it highly enough. I have had cause to visit many Care Homes in my profession and this tops the satisfaction list.
The home is not an institution, but a real ‘ home from home‘ with nothing too much trouble for
the owners and carers.
There is a delightful sitting room looking over a very pleasant garden.
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Review from Bob P (Son of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my first viewing of the Pembroke Care home, I took note of the cleanliness of all rooms, and the presentability and friendliness of the staff.
On discussing the amount of staff-v-residents, there were ample staff allocated.
When my Father first moved into the care home, he was welcomed and settled
in very quickly. His bedroom was quite spacious and was very clean and tidy.
With his illness, my father was never the easiest person to get on with, but with the quality of care, he was very well looked after and accepted where he was.
On behalf of myself and my sister, a big thank you to all management and staff at the Pembroke care home.
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Review from Tracy E (Daughter-in-law of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was very happy at Pembroke. She had friends around her and enjoyed sitting in the lounge and the garden in good weather! She had her favourite carers and loved the manager's children being around.
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Review from Ann-Helen T (Granddaughter of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We left my grandad at Pembroke early August with peace in our mind because he settled in immediately. He was unable to take care of himself at the age of 99. The way they took him in and cared for him, we were assured that he was left in the best possible place. This was important to us as we live
in Denmark.
Everyone was very kind and helpful, and especially the management. Our grandad stayed there for almost 2 months, and our impression was that he enjoyed his stay at Pembroke. As we were far away and could not visit him very often, we appreciated the update the management gave us during his stay at Pembroke. We highly recommend Pembroke.
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Review from Liz M (Stepdaughter of Resident) published on 19 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Stepfather moved into Pembroke Lodge six weeks ago, after a very difficult year. We are so glad we chose it. The staff, including the management team, are so professional, yet caring and highly respectful. There certainly is a family feel about the Lodge. We really do get the sense that our beloved
Stepfather could not be in a better place for his current needs. When you are very frail and elderly, food becomes one of the highlights of the day, and this has certainly been the case, he is getting a variety of meals and does look forward to his meals. The room is very cosy and warm with a beautiful view of the lovely garden and he has said to me that the staff are very gentle with him when getting ready in the morning. There are so many things to consider when you make a lifechanging move into residential care, but thanks to the staff and all of the team the transition has been less difficult than it could have been. We definitely have been given peace of mind.
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Review from SteveA (Son of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother has just moved in and everyone has worked as a team to ensure she settles in quickly and happily.
We looked at a number of homes and from her initial reception, I was relieved that we had made the right decision in Pembroke Care.
It has a great homely atmosphere. The staff are
caring and kind and residents are treated with patience, dignity and sympathy.
I am confident that my mother is well looked after and I have complete peace of mind.
Management are always on hand and are approachable, efficient and friendly.
Lovely clean bright room, fantastic gardens and lovely food. Although we endeavour to avoid lunchtimes, we can visit at any time and we are always made to feel welcome.
I can confidently recommend Pembroke Care.
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Pembroke Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Pembroke Care is calculated as follows: ( (181 Excellents x 5) + (75 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 281 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pembroke Care is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

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Iqra Malik

Job Title: Deputy Manager Joined: 2015

Iqra Malik is the deputy Manager for Pembroke Care and she has been with the company since 2015.

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Aneta Milanova

Job Title: Senior Healthcare Assistant Joined: 2019

Aneta is one of our Senior Healthcare Assistants and has been with the company since 2019.

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Juile Turk

Job Title: Senior Healthcare Assistant Joined: 2018

Julie is one of our Senior Healthcare Assistants and doubles up as a chef when needed.


Julie has been with the company since 2018.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pembroke Care to verify any information. View our terms and conditions. Pembroke Care has an Enhanced Service - more info.