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Pembroke Care

32 Alexandra Road, Reading, Berkshire RG1 5PF
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A very attentive and caring care home environment staffed by capable and compassionate staff.Colin K(Son of Resident/Service User)
Pembroke Care, Reading
I am delighted with the service that my father receives from everyone at Pembroke Care.Hilary C(Daughter of Resident/Service User)
Pembroke Care, Reading
Pembroke Care, Reading

Pembroke Care supports people who are medically ready to leave hospital but not yet ready, or confident enough, to manage at home. Set in a quiet residential part of Reading, minutes from the Royal Berkshire Hospital, this boutique setting has cared for local people since 1994 and is kept deliberately small, so staff know every guest personally.

The team offers a single Hospital-to-Home pathway with three ways in: post-hospital recovery stays,...  

Care Provided by Pembroke Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,450
Residential Dementia CareFrom £1,450From £1,450

Fee's are primarily dependant on the care required, and also on the room or property taken. This can be further discussed in your initial enquiry.

Contact Pembroke Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Pembroke Care (Reading) Ltd
  • Private Owned

Person in charge

  • Iqra Malik (Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (1)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Please contact the manager to make the appointment.

Parking

  • On site parking.

Pembroke Care Reviews (63)

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9.6

Pembroke Care has a Review Score of 9.6 (9.577) out of 10, based on 22 reviews in the last 2 years. Over all time Pembroke Care has 63 reviews.

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Review from Liz M (Stepdaughter of Resident) published on 19 November 2019 Submitted via Website
Overall Experience

Our Stepfather moved into Pembroke Lodge six weeks ago, after a very difficult year. We are so glad we chose it. The staff, including the management team, are so professional, yet caring and highly respectful. There certainly is a family feel about the Lodge. We really do get the sense that our beloved Stepfather could not be in a better place for his current needs. When you are very frail and elderly, food becomes one of the highlights of the day, and this has certainly been the case, he is getting a variety of meals and does look forward to his meals. The room is very cosy and warm with a beautiful view of the lovely garden and he has said to me that the staff are very gentle with him when getting ready in the morning. There are so many things to consider when you make a lifechanging move into residential care, but thanks to the staff and all of the team the transition has been less difficult than it could have been. We definitely have been given peace of mind.

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Review from SteveA (Son of Resident) published on 18 November 2019 Submitted via Website
Overall Experience
My 90-year-old mother has just moved in and everyone has worked as a team to ensure she settles in quickly and happily.
We looked at a number of homes and from her initial reception, I was relieved that we had made the right decision in Pembroke Care.
It has a great homely atmosphere. The staff are caring and kind and residents are treated with patience, dignity and sympathy.
I am confident that my mother is well looked after and I have complete peace of mind.
Management are always on hand and are approachable, efficient and friendly.
Lovely clean bright room, fantastic gardens and lovely food. Although we endeavour to avoid lunchtimes, we can visit at any time and we are always made to feel welcome.

I can confidently recommend Pembroke Care.

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Review from John S (Son of Resident) published on 4 November 2019 Submitted via Website
Overall Experience
My mother spent the last six months of her life at Pembroke Care, having moved from sheltered accommodation when she became too infirm to live on her own. I had looked at care homes in the area and I thought that she would feel most at home in Pembroke Care because of its personal, family feel.
My mother had grown up in an abusive orphanage and it was never going to be easy for her to adapt to living in any sort of care establishment as she became dependent on others again, but I think the homely surroundings, and the care and respect with which Pembroke Care's lovely staff treated her, made her final months as pleasant as possible.
As a visitor, I always found the staff friendly and welcoming. In particular, the deputy manager (with whom I had most formal dealings) was extremely kind and helpful, e.g. giving my sister a conducted tour of the home and chat with our mother via facetime on his phone, and he even went out of his way to come to her funeral.

Good people: recommended.

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Review from C P (Daughter of Resident) published on 21 October 2019 Submitted via Website
Overall Experience
Our Mum received a lovely welcome from all the staff at Alexandra Lodge when she went for a short stay for respite care after leaving hospital.
Her room was very warm and homely with an ensuite which catered for all her needs.

We would definitely recommend Alexandra Lodge to anyone wanting assisted care for family and friends.

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Review from Sue B (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card
Overall Experience

With a welcoming atmosphere and beautifully landscaped gardens, Pembroke Lodge has a real home from home feel. All staff members and management go that extra mile to make residents and their visiting family feel so welcome with their help and encouragement my mother settled in very quickly and is very happy, which is wonderful for us, as her family, to see.

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Review from Cheryl S (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience
It feels like home as soon as you come through the front door. Nothing is any trouble. All the staff are amazing and very caring. Everyone is treated as an individual and cared for very well. You are well informed of medication changes. Mum is well looked after and enjoys the lovely garden. Anytime you want to pop in you are able to whatever time.

A first class care home in my opinion.

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Review from Harriet T (Daughter-in-law of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

Pembroke is excellent, the continuity of staff speaks for itself, the atmosphere is always happy and the home benefits hugely from being independently run by a lovely and caring family. We have no worries whatsoever and peace of mind is everything. Additionally, Pembroke gave us a tremendous amount of 'above and beyond' support during difficult and traumatic times.

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Review from M S (Resident / Service User) published on 25 February 2019 Submitted via Postal Card
Overall Experience

Since I have moved here I've been amazed at the level of care and compassion that the staff have for myself and every other resident. All of my care needs are met and if there is anything else that arises that is also met. I am surprisingly happy to be here and glad that my family found this. I have settled in very well. What needs to be done in a very professional manner using ingenious methods and equipment. Above all it is carried out with love and encouragement and success is arrived at by all involved with excellent results.

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Review from Frazer I (Friend of Resident) published on 12 February 2019 Submitted via Website
Overall Experience

The care package is good and the staff are friendly. There are occasional language problems with some carers. The food is excellent. My wife and I are currently living independently with assistance from the carers; when the time comes I would have no hesitation in becoming a resident.

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Review from J M T (Respite Resident) published on 17 September 2018 Submitted via Postal Card
Overall Experience
Short stay for respite care after fracture and dislocation of the left shoulder.

Excellent care. Evening meal a little early for me but this was adjusted without a problem.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your lovely review, you are welcome back any time.

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Review from C T (Daughter of Resident) published on 4 September 2018 Submitted via Website
Overall Experience
My 91-year-old mother wanted a short stay to help her recovery from an injury and Pembroke Care was recommended by a friend. She had a very pleasant stay. She sounded happy when I phoned. She frequently said how kind the staff were. She enjoyed the garden. She described her friends being welcomed when they visited.

She does not need long-term residential care and was glad to get home, as many of us are even after a good holiday, but she is planning to get some more help at home and Pembroke Care will be her supplier of choice.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

It was our pleasure to look after Moira and she is welcome back any time. Thank you for such a kind and honest review.

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Review from Paul (Son of Resident) published on 5 December 2017 Submitted via Website
Overall Experience

My mother has lived at Pembroke Lodge for several years. Although she does not always see the bright side of life herself, I have always found the staff to be caring, patient and attentive. The rooms are exceptionally clean and tidy, and the manager is friendly and approachable. I am pleased that she is able to live there.

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Review from Claire S (Daughter of Resident) published on 27 November 2017 Submitted via Website
Overall Experience

After a lot of falls and my dad's condition of Parkinson's taking its toll on him. We as a family considered that he needed full-time care. We did a lot of traipsing around various homes but when we discovered Pembroke Care we felt that it was certainly worth a trial. Dad has settled well being over 9 months now and the falls have become minimal. He is well looked after Doctors etc. The home is very welcoming to family visitors and I couldn't ask for better. Thank you, Pembroke Care.

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Review from Gordon S (Son of Resident) published on 24 November 2017 Submitted via Website
Overall Experience

Our mum has been at Pembroke care home for nearly four years and has been well looked after. We have complete peace of mind and confidence in mum's care and all of the staff. We can visit at any time and are always made welcome. While mum has been at Pembroke the owner has made several improvements to the outdoor space by having the garden landscaped and that shows the commitment on offer to the residents by reinvesting to make it a nicer place to be.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your kind review - we look forward to seeing you again.

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Review from Colin K (Son of Resident) published on 31 August 2017 Submitted via Website
Overall Experience

A very attentive and caring care home environment staffed by capable and compassionate staff. Well resourced and well managed. Beautiful grounds and well-furnished accommodation with a family atmosphere.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your kind comments. It was a pleasure to look after Mum, please feel free to come and visit anytime.

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Review from John R (Resident / Service User) published on 27 March 2017 Submitted via Postal Card
Overall Experience

Following a collapse, I was unable to look after myself although I had been doing this satisfactorily after the death of my wife. It was, therefore, comforting to be placed in a care home where I was looked after very well with proficient independence, my own self-contained flat and all the help and services I required; and importantly a feeling of security with help always at hand.

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Review from Richard S (Friend of Resident) published on 21 March 2017 Submitted via Website
Overall Experience

Pembroke Care has provided my friend with a very good level of care for all the 9 years that he has been at Pembroke Loge. The staff are always welcoming on my arrival or whenever I telephone. There is an excellent atmosphere whereby relatives and friends feel "part of the family" during every visit in a relaxed environment. Management are always on hand to discuss any welfare issues or day-to-day enquires.

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Review from Hilary C (Daughter of Resident) published on 15 February 2017 Submitted via Website
Overall Experience
I am delighted with the service that my father receives from everyone at Pembroke Care. Originally, my father received care from the staff at his own home as he just needed minimal assistance. As his care needs progressed, he was able to live at Pembroke Care in one of the apartments with assisted living.
The flat was very nice and cosy and catered to his needs. As his care needs progressed even further, he requested to move into the main home where he can have 24-hour care.
I am very happy that dad is safe and well taken cared of, I do not need to worry about him anymore.
Dad is very happy here and is given everything that he needs. I would have no trouble recommending Pembroke Care to anyone. The staff are very good and friendly, and the management are easily contactable and approachable should we need anything.

I was very grateful that during the Christmas period, I was able to stay in a flat, provided free of charge which meant I could spend quality time with dad.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you Hilary for such a lovely review - Pembroke Care

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Review from Jacqueline H (Daughter of Resident) published on 9 January 2017 Submitted via Website
Overall Experience

The care that my mother received while at Pembroke Care was above my expectations. Mum could be very "challenging" at times and all the staff were very professional and sympathetic to her needs and requirements, both medically and emotionally. Pembroke Lodge really is a home from home, with all residents and visitors are treated like family. The home has some stunning gardens which have been designed with dementia residents in mind. I would have no concerns recommending this home to anyone else.

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Review from Anne L (Resident / Service User) published on 29 November 2016 Submitted via Website
Overall Experience

Having needed some treatment from the Hospital, and looking around at other care providers in the Reading area, I decided to come to Pembroke Care due to the kind and caring atmosphere. I have not regretted my decision since. During my stay, if I ever needed assistance or anything else, in particular, this was provided with the best consideration of my needs. I require a gluten free diet and this was given with no problems at all. If you require personal assistance, at the same time as independence, then this is an excellent establishment.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 April 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (4)

  • 01 Apr 2017Recipient: Pembroke Care
  • 01 Feb 2015Recipient: Pembroke Care
  • 03 Jul 2014Recipient: Pembroke Care

Accreditations

There are no accreditations posted yet for Pembroke Care.

Meet the Team (3)

Iqra Malik
Iqra MalikJob Title:Care ManagerJoined: 2015

Iqra Malik is the Care Manager for Pembroke Care, and she has been with the company since 2015.

Aneta Milanova
Aneta MilanovaJob Title:Senior Healthcare AssistantJoined: 2019

Aneta is one of our Senior Healthcare Assistants and has been with the company since 2019.

Juile Turk
Juile TurkJob Title:Senior Healthcare AssistantJoined: 2018

Julie is one of our Senior Healthcare Assistants and doubles up as a chef when needed.

Julie has been with the company since 2018.

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