Pembroke Care

32 Alexandra Road, Reading RG1 5PF
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9.5 61 Reviews
  • Pembroke Care, Reading
Pembroke Care, is a family run facility situated in a peaceful residential area of Reading, and is convenient for a range of healthcare resources including the Royal Berkshire Hospital and the Town Centre.

Pembroke Care can offer the senior citizen a choice of lifestyles to suit their individual and changing needs. There is a range of care to choose from which is either provided from the residential home Pembroke Lodge which is more suited for dementia, Pembroke Apartments where the senior citizen can enjoy the use of a whole flat with as much or as little care as they need, or in the beautifully converted assisted living facility - Alexandra Lodge.

Pembroke Care provides residents with a secure, relaxed and homely environment in which their care, comfort and well-being is of prime importance. Their neighbouring properties are perfectly located in a quiet residential area, all within easy reach of Reading town centre.

Please visit the website for further details.
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Care Provided by Pembroke Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1450

Fee's are primarily dependant on the care required, and also on the room or property taken. This can be further discussed in your initial enquiry.

These prices are only a guideline, please contact Pembroke Care to find out the exact price for your requirements.

Contact Pembroke Care to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pembroke Care to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Pembroke Care (Reading) Ltd

Person in charge

  • Samuel D'Cruz (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • By assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Please contact the manager to make the appointment.

Parking

  • On site parking.

Pembroke Care Reviews (61)

9.5

Pembroke Care has a Review Score of 9.5 (9.548) out of 10, based on 25 reviews in the last 2 years.
Over all time Pembroke Care has 61 reviews.

Overall Experience
  • 51
  • 9
  • 1
  • 0
  • 0
Date Published
  • 61
  • 4
  • 11
  • 25
  • 36
Reviewer Connection to Pembroke Care
  • 22
  • 16
  • 7
  • 7
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Clare (Friend of Resident) published on 4 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Taking a friend to see her husband at Pembroke was a wonderful experience. Staff were welcoming and friendly, the home warm and inviting and managers/shift leaders came and spoke straight away introducing themselves. 
Rooms are lovely and comfortable, the garden is beautiful even at this time of year
and my friend was very happy in his new home as were some of the other residents all talking to me and saying hello.
It was a relief and a relaxing pleasure to visit unannounced and the tea and biscuit was very welcome. 
A lovely place for anyone and I would happily send a relative there should they ever need that special type of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Pembroke Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Pembroke Care is calculated as follows: ( (181 Excellents x 5) + (75 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 281 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pembroke Care is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

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Iqra Malik

Job Title: Deputy Manager Joined: 2015

Iqra Malik is the deputy Manager for Pembroke Care and she has been with the company since 2015.

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Aneta Milanova

Job Title: Senior Healthcare Assistant Joined: 2019

Aneta is one of our Senior Healthcare Assistants and has been with the company since 2019.

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Juile Turk

Job Title: Senior Healthcare Assistant Joined: 2018

Julie is one of our Senior Healthcare Assistants and doubles up as a chef when needed.


Julie has been with the company since 2018.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pembroke Care to verify any information. View our terms and conditions. Pembroke Care has an Enhanced Service - more info.