Submit a Review for St Lukes & The Oaks Care Home
Marshland Square, Caversham, Reading, RG4 8RP
View full details of St Lukes & The Oaks Care HomeLatest Reviews for St Lukes & The Oaks Care Home
09 June 2026
Very upset with the standard of care mum had in the last months of her life.
Staff are lovely but not trained to cope with either dementia or end of life care.
Management are totally inept, they are saying they will give more training to the staff, personally I think a total management review is
required.
Would not put my loved one in this home again.
26 May 2026
Mum has been in Lilac since Feb 25 and our experience of staff care is excellent. It is a friendly, caring environment for those living with dementia. We are pleased that eventually a new Activity Lead was appointed this year, and sometimes volunteers come in. Singing sessions in particular are
great for mum, with poor sight and hearing. We would still like a weekly programme sent to relatives so that we know what's happening when.
Thank you for all you do.
19 May 2026
We are confident that our Mother is cared for with consideration, compassion and care at St. Luke's. The staff are always happy and helpful, and keep us informed when needed.
Our Mother is happy and enjoys interaction with the staff.
12 May 2026
All I can say is a massive thank you to all St Luke's staff for settling my aunt in. She loves the food especially and every time I visit she tells me how kind everyone is. She enjoys the various activities that are laid on, particularly the exercise class. She is grateful for the services of
the onsite hairdresser and chiropodist.
Liaison is very efficient and everyone takes time and is welcoming and helpful any time we need to ask anything.
11 May 2026
I am extremely pleased and impressed with all the care that my husband is receiving and feel that this has helped him enormously to settle into his new environment. I, my family and friends all enjoy our visits to my husband and I would add my 2 sons and 4 grandsons enjoy seeing him too.
20 October 2025
My father spent his last few days at St Luke's. We looked at lots of homes in the area and chose St Luke's as from the moment we arrived unannounced to the moment we left it just felt right.
The level of care and dignity shown to us and my father was truly outstanding and way above the level anyone
could possibly expect.
Unfortunately, he was only with them for a short time but they made sure that the time he was there was as good as it could possibly be.
I have no hesitation is recommending St. Luke's to anyone.
We visited after he passed away and interrupted Maxine the manager who was talking to a couple of visitors. We gushed about how good the care had been - it turned out the 'visitors' were CQC inspectors! Hopefully it helped with the report.
25 March 2025
My mum recently had a chest infection, she was promptly seen by the nurse who attends from the local GP practice and prescribed appropriate antibiotics. Prior to her admission whilst living alone, mum would become very anxious if she became chesty , I was reassured that she would be comforted and
was in good hands from the very kind staff at the home. The senior carer contacted me , keeping me informed of mum's treatment & progress. Mum has been very happy at St Luke's since her admission in Jan 2024. She feels safe , enjoys most meals , likes to be sociable and joins in with all activities. I would like a weekly list of activities as mum has poor memory and would help during our weekly Zoom video calls as I live a distance away. Maybe they could be posted on the Facebook page?
24 March 2025
I find all the staff friendly helpful and meet the needs of my brother.
They always contact me with issues that effect my brothers wellbeing. For example if he has a fall irrespective of whether he has hurt himself they will contact me.
24 March 2025
The staff at St Luke's are all very helpful and efficient. All issues and problems are addressed and we are kept informed at all times. Each and every one of the staff are super friendly with a kind word to say about our mother. I couldn't be happier with the help and support she is receiving at
this difficult time in her life. Thank you St Luke's
14 January 2025
My mother is very settled at St Luke's in the dementia unit. The home is clean and well-run. The staff are professional and friendly. My mother feels safe and enjoys the interaction with other residents and staff. She has regained her spark and independence which is great to see.
23 December 2024
St Lukes Care Home is on one level so my mother wouldn't have to deal with stairs or lifts, which was important to me. It is spacious, with plenty of natural daylight, decorated and furnished stylishly, is very clean, and kept to a high standard. The home is kept warm which my mum loves.
Even
though my mum has dementia, she has made friends which is wonderful. My mum who is 96 years old, surprisingly will join in with the various activities they have.
She has a lovely bedroom which is newly decorated and has an ensuite. This is useful as my mum tends to get up quite a few times in the night to go to the loo!
I cannot praise the wonderful staff who are so patient, and show much kindness and love to my mum. Also, the hairdresser who cuts my mum's hair makes her look 10 years younger! She along with all the other staff makes my mum and other residents feel special, which is heartwarming. I could say lots more positive comments about St Lukes but I am limited to how many characters I can type!
13 December 2024
The home has been nothing but excellent in every way. The care is top notch along with the food. The rooms are decorated for new residents and they allow you to personalise their rooms so your loved ones feel more at home. As soon as you walk in it feels comfortable and calm.
13 December 2024
My husband is a new resident of The Oaks, being in the end stage of Alzheimer's. I visit daily and see only smiling staff faces. He is clean and well-fed when he wants to be. He is washed and when he allows, a shower is given.
The food is thoughtfully prepared and mixed for people who cannot chew.
I love the daily menu setup. I always want to see what is the next meal going to be. Plenty of snacks are available.
Since he went in there I have started to relax and can do a bit more myself knowing he is very well cared for.
13 December 2024
My mother went to St Luke's for respite in November 2024, after a slight progression of her dementia.
My mother has truly flourished since moving into St Luke's. From the moment she stepped through the doors, she was greeted with warmth, compassion, and professionalism. The staff are incredibly
skilled, but they also genuinely care about the residents' well-being, treating everyone with dignity and respect. Since living here, my mother's health, happiness, and overall quality of life have improved immensely. The nutritious meals, engaging activities, and personalised care plans have all contributed to her thriving in ways we hadn't seen in years. She has formed wonderful friendships, and the community atmosphere brings her so much joy. I'm impressed by the team's dedication and attentiveness, everyday needs are met, and going above and beyond to create a loving, safe environment. Knowing my mother is in such good hands brings peace of mind. I couldn't recommend St Luke's more highly.
13 December 2024
The care and attention given to my Mum has been second to none. I feel she is well cared for and if any issues I am contacted swiftly. Very grateful for all the hard work the staff do at St Luke's Care Home. Thank you!
16 September 2024
My mum has been at this care home for the last year & the care home is clean & the carers are pleasant but the only thing that lets it down is communication when an issue happens I don't seem to get notified until it's been brought to my attention by another source which is very frustrating & when
an investigation is ongoing we don't get updates from the department.
18 July 2024
I feel very much at peace knowing my mum is well looked after by a lovely team. The home is always very peaceful and the staff are approachable. The only issue I have is with the constant heating being on even in the warm weather.
14 May 2024
Another month, and staff going beyond expectations again. The thoughtful attention and thinking ahead to the care needs is excellent. Contact with the staff is always pleasant and informative. Looking forward to the warmer weather to sit out side in the courtyard.
14 May 2024
St Luke's has been awesome for Mum since she moved there last year. There are loads of activities going on all the time to keep her occupied and she's really started to settle in well. The staff are very caring and quick to get in touch if there is an issue.
29 April 2024
Our mother has been at St Lukes within The Oaks Care Home facility since July 2022 and since day one, the care she has received has been exemplary. Mum has advanced dementia and moved from another care home where she had been for a number of years and we were worried about how she would adapt to new
surroundings and specifically with new carers. The move went well from day one and with the help of the carers and all staff, she settled in very quickly with no issues. Since that day we have had no concerns on the level of care she receives and is always clean and well-presented when we visit. This can only be down to the standards applied within the care home and the staff employed. There are regular reviews of the care plan in place for Mum and we are also able to raise any concerns/questions if necessary at any time.
Latest Reviews for St Lukes & The Oaks Care Home
09 June 2026
Very upset with the standard of care mum had in the last months of her life.
Staff are lovely but not trained to cope with either dementia or end of life care.
Management are totally inept, they are saying they will give more training to the staff, personally I think a total management review is
required.
Would not put my loved one in this home again.
26 May 2026
Mum has been in Lilac since Feb 25 and our experience of staff care is excellent. It is a friendly, caring environment for those living with dementia. We are pleased that eventually a new Activity Lead was appointed this year, and sometimes volunteers come in. Singing sessions in particular are
great for mum, with poor sight and hearing. We would still like a weekly programme sent to relatives so that we know what's happening when.
Thank you for all you do.
19 May 2026
We are confident that our Mother is cared for with consideration, compassion and care at St. Luke's. The staff are always happy and helpful, and keep us informed when needed.
Our Mother is happy and enjoys interaction with the staff.
12 May 2026
All I can say is a massive thank you to all St Luke's staff for settling my aunt in. She loves the food especially and every time I visit she tells me how kind everyone is. She enjoys the various activities that are laid on, particularly the exercise class. She is grateful for the services of
the onsite hairdresser and chiropodist.
Liaison is very efficient and everyone takes time and is welcoming and helpful any time we need to ask anything.
11 May 2026
I am extremely pleased and impressed with all the care that my husband is receiving and feel that this has helped him enormously to settle into his new environment. I, my family and friends all enjoy our visits to my husband and I would add my 2 sons and 4 grandsons enjoy seeing him too.
20 October 2025
My father spent his last few days at St Luke's. We looked at lots of homes in the area and chose St Luke's as from the moment we arrived unannounced to the moment we left it just felt right.
The level of care and dignity shown to us and my father was truly outstanding and way above the level anyone
could possibly expect.
Unfortunately, he was only with them for a short time but they made sure that the time he was there was as good as it could possibly be.
I have no hesitation is recommending St. Luke's to anyone.
We visited after he passed away and interrupted Maxine the manager who was talking to a couple of visitors. We gushed about how good the care had been - it turned out the 'visitors' were CQC inspectors! Hopefully it helped with the report.
25 March 2025
My mum recently had a chest infection, she was promptly seen by the nurse who attends from the local GP practice and prescribed appropriate antibiotics. Prior to her admission whilst living alone, mum would become very anxious if she became chesty , I was reassured that she would be comforted and
was in good hands from the very kind staff at the home. The senior carer contacted me , keeping me informed of mum's treatment & progress. Mum has been very happy at St Luke's since her admission in Jan 2024. She feels safe , enjoys most meals , likes to be sociable and joins in with all activities. I would like a weekly list of activities as mum has poor memory and would help during our weekly Zoom video calls as I live a distance away. Maybe they could be posted on the Facebook page?
24 March 2025
I find all the staff friendly helpful and meet the needs of my brother.
They always contact me with issues that effect my brothers wellbeing. For example if he has a fall irrespective of whether he has hurt himself they will contact me.
24 March 2025
The staff at St Luke's are all very helpful and efficient. All issues and problems are addressed and we are kept informed at all times. Each and every one of the staff are super friendly with a kind word to say about our mother. I couldn't be happier with the help and support she is receiving at
this difficult time in her life. Thank you St Luke's
14 January 2025
My mother is very settled at St Luke's in the dementia unit. The home is clean and well-run. The staff are professional and friendly. My mother feels safe and enjoys the interaction with other residents and staff. She has regained her spark and independence which is great to see.
23 December 2024
St Lukes Care Home is on one level so my mother wouldn't have to deal with stairs or lifts, which was important to me. It is spacious, with plenty of natural daylight, decorated and furnished stylishly, is very clean, and kept to a high standard. The home is kept warm which my mum loves.
Even
though my mum has dementia, she has made friends which is wonderful. My mum who is 96 years old, surprisingly will join in with the various activities they have.
She has a lovely bedroom which is newly decorated and has an ensuite. This is useful as my mum tends to get up quite a few times in the night to go to the loo!
I cannot praise the wonderful staff who are so patient, and show much kindness and love to my mum. Also, the hairdresser who cuts my mum's hair makes her look 10 years younger! She along with all the other staff makes my mum and other residents feel special, which is heartwarming. I could say lots more positive comments about St Lukes but I am limited to how many characters I can type!
13 December 2024
The home has been nothing but excellent in every way. The care is top notch along with the food. The rooms are decorated for new residents and they allow you to personalise their rooms so your loved ones feel more at home. As soon as you walk in it feels comfortable and calm.
13 December 2024
My husband is a new resident of The Oaks, being in the end stage of Alzheimer's. I visit daily and see only smiling staff faces. He is clean and well-fed when he wants to be. He is washed and when he allows, a shower is given.
The food is thoughtfully prepared and mixed for people who cannot chew.
I love the daily menu setup. I always want to see what is the next meal going to be. Plenty of snacks are available.
Since he went in there I have started to relax and can do a bit more myself knowing he is very well cared for.
13 December 2024
My mother went to St Luke's for respite in November 2024, after a slight progression of her dementia.
My mother has truly flourished since moving into St Luke's. From the moment she stepped through the doors, she was greeted with warmth, compassion, and professionalism. The staff are incredibly
skilled, but they also genuinely care about the residents' well-being, treating everyone with dignity and respect. Since living here, my mother's health, happiness, and overall quality of life have improved immensely. The nutritious meals, engaging activities, and personalised care plans have all contributed to her thriving in ways we hadn't seen in years. She has formed wonderful friendships, and the community atmosphere brings her so much joy. I'm impressed by the team's dedication and attentiveness, everyday needs are met, and going above and beyond to create a loving, safe environment. Knowing my mother is in such good hands brings peace of mind. I couldn't recommend St Luke's more highly.
13 December 2024
The care and attention given to my Mum has been second to none. I feel she is well cared for and if any issues I am contacted swiftly. Very grateful for all the hard work the staff do at St Luke's Care Home. Thank you!
16 September 2024
My mum has been at this care home for the last year & the care home is clean & the carers are pleasant but the only thing that lets it down is communication when an issue happens I don't seem to get notified until it's been brought to my attention by another source which is very frustrating & when
an investigation is ongoing we don't get updates from the department.
18 July 2024
I feel very much at peace knowing my mum is well looked after by a lovely team. The home is always very peaceful and the staff are approachable. The only issue I have is with the constant heating being on even in the warm weather.
14 May 2024
Another month, and staff going beyond expectations again. The thoughtful attention and thinking ahead to the care needs is excellent. Contact with the staff is always pleasant and informative. Looking forward to the warmer weather to sit out side in the courtyard.
14 May 2024
St Luke's has been awesome for Mum since she moved there last year. There are loads of activities going on all the time to keep her occupied and she's really started to settle in well. The staff are very caring and quick to get in touch if there is an issue.
29 April 2024
Our mother has been at St Lukes within The Oaks Care Home facility since July 2022 and since day one, the care she has received has been exemplary. Mum has advanced dementia and moved from another care home where she had been for a number of years and we were worried about how she would adapt to new
surroundings and specifically with new carers. The move went well from day one and with the help of the carers and all staff, she settled in very quickly with no issues. Since that day we have had no concerns on the level of care she receives and is always clean and well-presented when we visit. This can only be down to the standards applied within the care home and the staff employed. There are regular reviews of the care plan in place for Mum and we are also able to raise any concerns/questions if necessary at any time.