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Gun Hill, Dedham, Colchester, CO7 6HP
View Full Details of Blackbrook HouseLatest Reviews for Blackbrook House
12 August 2025
Excellent experience of Blackbrook House. My Mum has been there nearly 2 years and she has been transformed from someone who just watched TV, was not taking care of herself and was not interested in anything or anyone around her, to someone who takes an active interest in everything. She is a very different person and I have not only got my Mum back but a happier version of my Mum than I have ever seen in spite of the fact that she was very happily married and had a lovely family! Being nurtured and looked after suits her down to the ground. She loves the staff, enjoys the activities, feels respected and cared for. I am always welcomed and the staff are very caring and friendly. I think the care and attention the staff show Mum is something she has needed for a long time and finally found! I definitely chose the right home for Mum. I am so happy she went to Blackbrook House.
12 August 2025
My mum was very unsettled when she first came. However with the excellent care and kindness of the staff she is now in a much better way. The staff are all very kind and considerate, if I have any questions they are only too happy to answer and reassure me. I am entirely satisfied with the care she is recieving
12 August 2025
All the staff are so very kind and helpful.
12 August 2025
Having tried several care home previously I am delighted to find Blackbrook House for my mother. She has settled in very well. Your carers are all really polite and attentive. It is a great comfort to know my mother is being well looked after. The premises are very cheerful and bright, my mother's room on the north side is a bit glooming and I understand you will consider her for a brighter room when one becomes available.
09 July 2025
Friendly kind understanding accomodating smiling staff. Excellent decor comfortable furnishings a real homely atmosphere,i in fact everything you could want from a care home Food also looked super. All in all wonderful place for a loved one to find themselves when personal independence is no longer an option. Visited my friend in a few local homes when she has had short care needs and this seems gold star in comparison.
28 May 2025
Dad moved to Blackbrook House at the ripe age of 97 - quite a transition for someone who was previously living in an independent flat. From the outset the managers and all the staff were very kind and thoughtful and treated Dad with respect and care. The home is welcoming, clean and bright with lovely areas to sit and walk around. Although Dad is now very frail he continuously comments on how kind and caring the staff are. To end with his own words 'Excellent, nice staff, very understanding and always prepared to listen to what you have to say. They are all very lovely'.
19 March 2025
Mother spent the last three years of her life at Blackbrook House and knowing that she was safe and comfortable there was a huge weight off my mind. The staff were all very caring and treated Mum with respect. The managers were always approachable and treated Mum as an individual not just as a client. Her final passing was treated with compassion and dignity.
22 January 2025
I would strongly recommend the manager and her team. They cared for my father in a caring and compassionate way. They dealt with his needs in an amazingly professional way. Sadly, we were unable to keep him there any longer due to social services. The care home has a warm and friendly atmosphere, it is a wonderful place. Thank you for all your help and support for the family as well.
21 January 2025
The care staff and management are excellent. I feel that sometimes the level/quantity of carers could be improved, especially at weekends. I have found my father on a few occasions needing some assistance. It does always come on asking. He has lost a number of clothing items and also a hearing aid in excess of £1,000 to replace, so maybe this element could be looked at. All this said, I am very happy with the care, the home, staff and management. My father has always been a 'good' critic and does often complain to me about the food.
15 January 2025
My sister and I visited our mum at Blackbrook House and had our lunch with her last week (12th December) and it was such a memorable and joyous visit. We were given a lovely table in the dining room in a little secluded area all decorated festively for Christmas. The staff were all amazing and made us all feel very special taking pictures for us and the assistant manager went above and beyond to look after us, printing and laminating a lovely photograph of all three of us together. The food was delicious. Thank you Blackbrook House.
31 December 2024
The staff are very helpful. Breakfast is brought up to my room. I watch TV while I'm having breakfast. There's a choice for lunch and dinner which is very nice. A lady who sits at my table is a vegetarian and she is catered for. My room and shower room are regularly cleaned and polished. I forgot to say I have the same thing for breakfast every morning!
19 December 2024
Blackbrook House is the best-kept care home that I have been in. My husband is a resident, he is very happy where he is. With dementia, it is very hard to assess his feelings. I only have one gripe and on several days over the last few weeks, when there are no senior staff on shift, things seem not to run as smoothly. The inexperienced agency staff seem to not know what they are doing. It is a very hard job, I know, and it is easy for me to say but I do think there should be more experienced staff to guide them.
19 December 2024
Would appreciate, when the weather is appropriate, that the outdoor patio area could be cleaned, swept and pressure washed, and bird feeders cleaned with table and chairs as the area looks unloved and not useable.
13 December 2024
My aunt moved into Blackbrook House in November, she has said how lovely the home is, so clean, friendly and beautifully decorated it is. The staff are all so welcoming and friendly and nothing seems too much trouble if you ask for anything. She loves her newly painted room and seems very settled. I am very pleased with her settling in so quickly.
04 December 2024
Very welcoming, caring care home. Good staff ratio to residents. Good level of activities. One to one time spent with residents on a regular basis. Management and staff contact relatives should there be a problem, They do this in a timely manner. Communal area's are comfortable and clean. The individual residents rooms do now require an up-lift as they are looking a little tired.
14 October 2024
I cannot fault Blackbrook House Care Home. The building, facilities, accommodation are very efficient yet are very comfortable, bright, welcoming and extremely clean. The staff and carers are truly lovely people. They are warm, friendly and really care about the residents and visitors as well. I would not hesitate to recommend this care home to people considering relocating loved ones. By far, the best we looked at and we looked at a lot of homes in the Colchester area.
20 September 2024
My mother has been a resident for nearly three years. She arrived after living abroad for many years and she had just lost her husband and arrived at Blackbrook House in a very anxious and depressed state. The staff at Blackbrook House have nurtured and supported my mother since her arrival, enabling her to, once again, enjoy her days in, what is now, her home. The residents are positively encouraged to participate in the activities and their views are sought whenever a change to their home is envisaged, even down to helping choose the paint colour for the walls. My mother is treated with respect and dignity and is encouraged to be independent which she enjoys. My suggestions for improvement include improving the outside spaces and reintroducing the family meetings to update relatives on issues and initiatives etc.
10 September 2024
We could not believe how amazing Blackbrook House has been. The welcome, induction to everything and the cleanliness of the room was superb. Staff were friendly, caring and attentive. Options of going down for food or sitting outside of Mum's room were given. They made me feel welcome when visiting too. Sadly, the food was not that good, but Mum was offered other options.
02 July 2024
I have been supported and treated very well. The staff are very good and helpful.
17 June 2024
My father went into Blackbrook House for restpite whilst recovering from pneumonia. The standards are very high, the care staff are attentive and the rooms are of a good standard. Food is also excellent and served in your room if wanted. All in all, it's a very nice place.
Latest Reviews for Blackbrook House
12 August 2025
Excellent experience of Blackbrook House. My Mum has been there nearly 2 years and she has been transformed from someone who just watched TV, was not taking care of herself and was not interested in anything or anyone around her, to someone who takes an active interest in everything. She is a very different person and I have not only got my Mum back but a happier version of my Mum than I have ever seen in spite of the fact that she was very happily married and had a lovely family! Being nurtured and looked after suits her down to the ground. She loves the staff, enjoys the activities, feels respected and cared for. I am always welcomed and the staff are very caring and friendly. I think the care and attention the staff show Mum is something she has needed for a long time and finally found! I definitely chose the right home for Mum. I am so happy she went to Blackbrook House.
12 August 2025
My mum was very unsettled when she first came. However with the excellent care and kindness of the staff she is now in a much better way. The staff are all very kind and considerate, if I have any questions they are only too happy to answer and reassure me. I am entirely satisfied with the care she is recieving
12 August 2025
All the staff are so very kind and helpful.
12 August 2025
Having tried several care home previously I am delighted to find Blackbrook House for my mother. She has settled in very well. Your carers are all really polite and attentive. It is a great comfort to know my mother is being well looked after. The premises are very cheerful and bright, my mother's room on the north side is a bit glooming and I understand you will consider her for a brighter room when one becomes available.
09 July 2025
Friendly kind understanding accomodating smiling staff. Excellent decor comfortable furnishings a real homely atmosphere,i in fact everything you could want from a care home Food also looked super. All in all wonderful place for a loved one to find themselves when personal independence is no longer an option. Visited my friend in a few local homes when she has had short care needs and this seems gold star in comparison.
28 May 2025
Dad moved to Blackbrook House at the ripe age of 97 - quite a transition for someone who was previously living in an independent flat. From the outset the managers and all the staff were very kind and thoughtful and treated Dad with respect and care. The home is welcoming, clean and bright with lovely areas to sit and walk around. Although Dad is now very frail he continuously comments on how kind and caring the staff are. To end with his own words 'Excellent, nice staff, very understanding and always prepared to listen to what you have to say. They are all very lovely'.
19 March 2025
Mother spent the last three years of her life at Blackbrook House and knowing that she was safe and comfortable there was a huge weight off my mind. The staff were all very caring and treated Mum with respect. The managers were always approachable and treated Mum as an individual not just as a client. Her final passing was treated with compassion and dignity.
22 January 2025
I would strongly recommend the manager and her team. They cared for my father in a caring and compassionate way. They dealt with his needs in an amazingly professional way. Sadly, we were unable to keep him there any longer due to social services. The care home has a warm and friendly atmosphere, it is a wonderful place. Thank you for all your help and support for the family as well.
21 January 2025
The care staff and management are excellent. I feel that sometimes the level/quantity of carers could be improved, especially at weekends. I have found my father on a few occasions needing some assistance. It does always come on asking. He has lost a number of clothing items and also a hearing aid in excess of £1,000 to replace, so maybe this element could be looked at. All this said, I am very happy with the care, the home, staff and management. My father has always been a 'good' critic and does often complain to me about the food.
15 January 2025
My sister and I visited our mum at Blackbrook House and had our lunch with her last week (12th December) and it was such a memorable and joyous visit. We were given a lovely table in the dining room in a little secluded area all decorated festively for Christmas. The staff were all amazing and made us all feel very special taking pictures for us and the assistant manager went above and beyond to look after us, printing and laminating a lovely photograph of all three of us together. The food was delicious. Thank you Blackbrook House.
31 December 2024
The staff are very helpful. Breakfast is brought up to my room. I watch TV while I'm having breakfast. There's a choice for lunch and dinner which is very nice. A lady who sits at my table is a vegetarian and she is catered for. My room and shower room are regularly cleaned and polished. I forgot to say I have the same thing for breakfast every morning!
19 December 2024
Blackbrook House is the best-kept care home that I have been in. My husband is a resident, he is very happy where he is. With dementia, it is very hard to assess his feelings. I only have one gripe and on several days over the last few weeks, when there are no senior staff on shift, things seem not to run as smoothly. The inexperienced agency staff seem to not know what they are doing. It is a very hard job, I know, and it is easy for me to say but I do think there should be more experienced staff to guide them.
19 December 2024
Would appreciate, when the weather is appropriate, that the outdoor patio area could be cleaned, swept and pressure washed, and bird feeders cleaned with table and chairs as the area looks unloved and not useable.
13 December 2024
My aunt moved into Blackbrook House in November, she has said how lovely the home is, so clean, friendly and beautifully decorated it is. The staff are all so welcoming and friendly and nothing seems too much trouble if you ask for anything. She loves her newly painted room and seems very settled. I am very pleased with her settling in so quickly.
04 December 2024
Very welcoming, caring care home. Good staff ratio to residents. Good level of activities. One to one time spent with residents on a regular basis. Management and staff contact relatives should there be a problem, They do this in a timely manner. Communal area's are comfortable and clean. The individual residents rooms do now require an up-lift as they are looking a little tired.
14 October 2024
I cannot fault Blackbrook House Care Home. The building, facilities, accommodation are very efficient yet are very comfortable, bright, welcoming and extremely clean. The staff and carers are truly lovely people. They are warm, friendly and really care about the residents and visitors as well. I would not hesitate to recommend this care home to people considering relocating loved ones. By far, the best we looked at and we looked at a lot of homes in the Colchester area.
20 September 2024
My mother has been a resident for nearly three years. She arrived after living abroad for many years and she had just lost her husband and arrived at Blackbrook House in a very anxious and depressed state. The staff at Blackbrook House have nurtured and supported my mother since her arrival, enabling her to, once again, enjoy her days in, what is now, her home. The residents are positively encouraged to participate in the activities and their views are sought whenever a change to their home is envisaged, even down to helping choose the paint colour for the walls. My mother is treated with respect and dignity and is encouraged to be independent which she enjoys. My suggestions for improvement include improving the outside spaces and reintroducing the family meetings to update relatives on issues and initiatives etc.
10 September 2024
We could not believe how amazing Blackbrook House has been. The welcome, induction to everything and the cleanliness of the room was superb. Staff were friendly, caring and attentive. Options of going down for food or sitting outside of Mum's room were given. They made me feel welcome when visiting too. Sadly, the food was not that good, but Mum was offered other options.
02 July 2024
I have been supported and treated very well. The staff are very good and helpful.
17 June 2024
My father went into Blackbrook House for restpite whilst recovering from pneumonia. The standards are very high, the care staff are attentive and the rooms are of a good standard. Food is also excellent and served in your room if wanted. All in all, it's a very nice place.