Blackbrook House, Colchester, Essex
Blackbrook House, Colchester, Essex
Blackbrook House, Colchester, Essex

Blackbrook House in Dedham is situated in an Area of Outstanding Natural Beauty on the Essex-Suffolk border. The home provides residential and dementia care for up to 55 customers in comfortable single ensuite rooms.

It is part of the Anchor group, one of the largest not-for-profit providers of housing and care for the over 55s. The money made by the group is reinvested into its services to ensure high standards are met and expectations are exceeded.

Anchor ensures each individual’s health and care needs are continually met by working closely with customers and their families. They provide on-going dementia training for care staff which ensures their approach always reflects best practice. Anchor recognises that everyone is an individual and works hard to get to know customers, build relationships and ensure all aspects of the service provided is one that people want.

Group: Anchor

Person in charge: Judith Morgan-Worrall (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Respite Care • Convalescent Care • Lift • Wheelchair access • Television point in own room

Directions:

Blackbrook House is situated close to local services and amenities including:

Doctor's surgery within 1 1/2 miles.
Church within a mile.
The nearest hospital is Colchester General Hospital which is within 5 miles.

Latest Care Quality Commission* Report on Blackbrook House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Blackbrook House has a Review Score of 8.6 (8.567)

The Review Score of 8.6 (maximum of 10) for Blackbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Blackbrook House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.453 for Blackbrook House is calculated as follows: ( (127 Excellents x 5) + (94 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.114 Points relating to the number of positive Reviews for Blackbrook House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11 Target = 0.364

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blackbrook House?

  • Extremely LIKELY
    15
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blackbrook House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

Lovely clean home, well decorated. I can see improvements with the decor being made. Excellent menu with a wide variety. My nan is well looked after and well fed.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I've found the staff to be very helpful whenever I have requested anything for Mum, it has been done as soon as possible.
The staff are all well tuned to Mum's moods and needs, i.e. she suffered from anxiety and recently the night staff found her awake, dressed and ready for me (I arrive at 9.30am daily) at 2.30am!
They reassured her I would be arriving, gave her an early breakfast and sat with her until she was calmer.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Warm, friendly atmosphere. Kind, helpful carers. My only complaint is the use of agency nurses who we don't know and don't seem very well trained.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally warm natured staff. My parents insist Blackbrook staff are better behaved when visitors are present. Staff seem pushed for time and have little empathy and treat residents with a condescending attitude and tend to treat like children. There seems to be staff that work for money and don't really like the work. Then 50% of the staff seem to truly care and work in the care home as they enjoy caring work. Get rid of the staff who only want wages. They're not in it for the right reason. Care!

How likely would you be to recommend Blackbrook House? Likely

Average Rating: 

 2.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Poor

Activities: Very Poor

Management: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Judith McGugan, District Manager at Blackbrook House responded to this review on 29 Mar 2017:

We maintain our staffing levels using consistent agency staff whilst we are recruiting. We monitor care delivery to ensure that staff show respect and dignity are shown towards all our residents. Our staff have regular supervisions when any lapses in performance will be discussed and how we can support them to improve. We have in place an activity programme that is now discussed with residents at monthly resident meetings. We would welcome the opportunity to discuss the comments further to help us ensure that we deliver the services required by our customers.

My mother who is in Palliative care is being looked after with dignity and kindness. I visit on a regular basis and there is no problem with access. I am always made to feel welcome and the staff are always courteous and responsive. They attend to my mother's problems promptly and effectively. Her room is kept clean and tidy.

How likely would you be to recommend Blackbrook House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

After a bad fall and two weeks in hospital my husbands existing dementia had worsened considerably. He was also doubly incontinent. I managed for nearby two months (I am 90 in August) but even with some help when he had bad nights and fell more the children insisted we find a respite home. As soon as he was welcomed at Blackbrook House he became more relaxed and happier. The care was vastly superior, the staff warm and competent and the surroundings spacious and excellently equipped. He went in on April 19th and we have all agreed he should stay there. He seems settled and tranquil and we can visit him at any time. My daughter (main help) and I and all the family feel great relief that he is well cared for and so I think does he.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dear mum saw out her last days at Blackbrook House. The staff couldn't do enough for her and she loved them all. In fact I hesitate to use the word 'Staff' !! They were more than that. They were friends, who really cared.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

The manager and all the staff are all very friendly and helpful. Nothing is too much trouble. We know mum can be a bit difficult at times, but the staff are very considerate and we are very happy about mum's care.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice place. My grandfather is in good hands, nice location and feels safe and clean.

How likely would you be to recommend Blackbrook House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have never known such kind and caring staff. The food is good and a great choice. Lovely big dining room. The home seems just like a lovely place. It is so nice to have 3 little drawing rooms, lovely curtains and furnishings. My mother is so happy there. At the moment is a lovely Christmas feeling with decorations.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Blackbrook House is an excellent care home, clean and tastefully furnished, well equipped and it provides a very high level of care to it's residents. The staff are extremely caring and cater for each residents individual needs. They are very helpful, accommodating and positive. The food is to a very high standard with produce sourced locally. I can relax now knowing that my mum is safe, happy and looked after with kindness, dignity and respect.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as my brother and I walked into Balckbrooke House we were sure it was the right place for our mother. The atmosphere is always good and are always greeted with friendliness by all the staff. We feel mum has had excellent care and the patience as the staff are fantastic! We also appreciate the support our family has received from the staff.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend is happy and well at Blackbrook House she likes living there and she says the staff are kind and friendly. Her room looks clean and tidy although she did have bed bugs which were dealt with very quickly, and it did upset her. She loves the food and gets on well with the staff. Occasionally her underwear has gone missing (not sure if she put them in the rubbish bin herself).

How likely would you be to recommend Blackbrook House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend likes it at Blackbrook, the staff are friendly and there's activities every day. She likes the food and has a good view from her window. I think she would like a few trips out into the local area, possibly if they had a minibus to take them out.

How likely would you be to recommend Blackbrook House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the home has everything to make you comfortable, you don't have to worry about anything. It is all done for you. I use the home from time to time and they are always there to help.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very welcoming reception by the manager on first visit to Blackbrook House Care. Lovely open and spacious communal rooms but good security. Excellent continuity of staff who are always friendly and my mother holds in high regard. The staff have a positive and encouraging "can do" attitude. My sister has eaten meals with our mother. The meals were tasty and well presented. As a family we are always pleased to visit Blackbrook House Care where "Granny" is as happy as she could be.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is always difficult to realise that someone you love can no longer cope on their own. Finding "Blackbrook" and, more importantly the staff who work there was a blessing. I cannot praise them high enough.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Lovely welcoming home. Friendly compassionate staff. Clean with fresh flowers. Good understanding of individuals needs.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care of my father, not only paying attention to his needs but also treating him as an individual and allowing for the fact that sometimes what he wants is different to what they want for him. Very important in this day and age where most residents can be just a number. Very caring staff, also willing to talk to you. Makes me feel very confident that my father is looked after. He is always treated very well.

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mu uncle is very happy to live at Blackbrook House, he likes the staff and enjoys his meals there. I find the staff approachable and friendly, always ready to answer any queries I have, which is great as I live in wales (five hours away by car)

How likely would you be to recommend Blackbrook House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

May 2017

CQC Rated Good May 2017

Recipient: Blackbrook House

Date: Saturday 27 May 2017

more details

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Blackbrook House