Blackbrook House

All in all, it's a very nice place.

I would have no hesitation in recommending Blackbrook to others.

The management are excellent as too are the team leaders and carers, cleaners, kitchen staff and all who work there. Always very approachable and do an excellent job of providing the best possible care for our loved ones.

I cannot think of a better place for her to be cared for and I would highly recommend the home to others.

As a family of her husband, daughters, grandchildren and great-grandchildren we can’t praise and thank the staff enough - thank you.

Staff are all really good, some excellent, all really caring and never seem to be fazed by the resident's sometimes tricky demands. Response times to buzzers can be a little slow, but I appreciate they cannot be in two places at once, and some residents do call often. Residents are well-fed and cared for. I am pleased to say both my parents are mostly happy with their home, despite wishing they had remained in their own home.

I wouldn’t hesitate to recommend Blackbrook House to others.

Mum stayed for respite for two weeks, so it was obviously very strange for her as she didn't understand where or why she was there, so consequently kept saying she was ready to go home. When I picked her up she looked bright and animated, she was taking part in a singing group and loved that everyone made such a fuss of her. After she got home she said the food was very good and it was lovely and warm, she also wanted to see her friends again. A week later she can't remember it sadly.

It is so reassuring to visit my Dad and always find him happy and well presented. The staff work extremely hard to care for the residents and nothing is ever too much trouble. As a family we feel reassured that his needs are being met. There is always good communication from the staff and management and we are always greeted with a smile.

I am so happy that my mother is now a resident at Blackbrook House. She has been well cared for by very attentive staff who are very professional and deal with any queries quickly and efficiently. My mother has been welcomed into the home and she said herself that all the staff are so helpful and that she feels very content. Blackbrook House is very well run, it is calm, clean and very homely. I agree with other comments that the staff are all wonderfully supportive. I cannot recommend it highly enough and I sleep well knowing that my mother is in safe hands!

Very pleased so far with my mother's care at Blackbrook House. There is always a friendly atmosphere among the staff and residents.

I feel happy leaving my mum in a safe 24-hour environment.

It is always clean and the gardens are lovely and safe.

The resident was anxious at first but was able to put his trust in the staff, and eventually, enjoyed his short stay. Still recounting stories. Now would be confident to return, safe, friendly. Staff have made an excellent job in providing a home from home environment.

Everyone at the home has been fantastic! We have full confidence in all you do. Many thanks.

I can only offer thanks and high praise to the managers and the manner in which they manage - the administrator, the care staff, domestic staff - everybody is so kind and always smiling. In spite of missing her home of 60 years, my mum comments regularly on how individual is her care, that people remember what she has said, how all the staff pop in to say hello, and nothing is too much trouble. I am confident in the care she receives and grateful for it. After many years of living at a distance and being 'first on call', it is hugely reassuring knowing that she is in safe hands 24 hours a day. To anyone considering Blackbrook House as an option for their loved one, I would say don't hesitate. Your questions are always answered, and you can be confident in the care provided.

Transitions are never easy for new residents and their close families. The team here at Blackbrook Houe have supported my mum and me. Mum loves the cart and attention. I feel listened to and welcomed. A special thank you to three members of staff for all you do especially to ensure each day is a positive one for my mum.

I cannot praise Blackbrook highly enough. The compassion professionalism and sense of calm contentment in the home are remarkable. The care is given with great dignity and cheerful efficiency. The staff are all friendly, have time for relatives as well as residents and are endlessly helpful and knowledgeable. The home is clean and cheerful and my mother could not be in safer hands. We will always be grateful to the manager, administration managers, senior carers and all their teams. Thank you.

Blackbrook House is a shining example of an ideal care home for elderly residents. It offers a homely, caring environment and is exceptionally well run by fully involved management, together with a motivated team of carers and support staff. My wife is living with a dementia condition that severely limits her interactions with both her carers and other residents. However, all staff are wonderfully supportive and very enthusiastic as they ensure that they involve her in all aspects of her day to day life in the home. Whenever I visit, there is always a welcoming atmosphere, and my wife is obviously content as she is invariably happy and smiling. This is the best I could hope for in the situation we are having to deal with, and I really appreciate the thoughtful manner in which all of the staff for all they can to meet our particular needs.

Communication through the Team Leaders was really good; they listened to and supported our needs where possible.

Blackbrook House is a wonderfully well-run facility that ensures the residents live with dignity in an environment that replaces their home with a really comfortable way to enjoy their later years. My mother has received excellent personalised care in what has been a very challenging time for all the wonderful staff and highly supportive manager. They have gone above and beyond to look after her and her cat and given her an excellent start to her new life away from home. It has given us all as a family peace of mind that she is safe and happy in a lovely environment. Thank you.

Mum has been a resident at Blackbrook House for a number of years, the care and respect shown to her by the staff has always been exemplary. Covid may have changed the visiting and contact we have had but mum has been so well supported throughout by such a friendly and dedicated team. I would continue to recommend this home.